Tech Savvy Research Articles

Study of Employers’ Satisfaction With Generation Z in Thai Workplaces

The newest generation of workers, Generation Z, differs in many ways from previous cohorts, and so its entry into job markets poses increasing management challenges for organizations. The objective of this qualitative phenomenology research study was to explore employers’ challenges and satisfaction levels with Gen Z in the workplace. Conducted in Thailand, a total of 13 participants participated in in-depth structured interviews. The results showed that while there were challenges working with Gen Z, the majority of employers were satisfied with their performance in the workplace. Gen Z workers were described as being creative, fast, problem-solvers, self-learners, tech savvy, highly confident, flexible, adaptable to change, and bringing new and great ideas. Their challenges included low organizational commitment, reluctance to stay beyond normal working hours, impatience, lack of attention to detail, and lack of some social and basic office skills. This study provides a better understanding of Gen Z’s mindset, and the input gained may help employers to respond more appropriately to changes in their current workforces. It may also be valuable in helping universities to better prepare students for the workplace.

Digital literacy: a foreign language for students from rural areas in South Africa

The Digital literacy has become an imperative part of higher education, since the Covid19 outbreak, traditional institutions had to adapt digital learning techniques. However, students from rural schools were left in the dark. Since there are still some extremely poor schools in the rural parts of South Africa, where there is still no access to electricity. Therefore, the ability to use any digital tools remains a huge challenge for such students. The transition from a rural school to an urban higher education institution that is very tech savvy and living in the 4th industrial revolution is extensively difficult. Subsequently, the success of students from rural schools gets hindered. However, this doesn’t necessary mean that these students are incapable of succeeding in their respective programs. This paper aims to explore the challenges faced by students from rural schools regarding digital literacy. The research methodology will be a quantitative approach, the sample will be drawn from students in traditional universities who are coming from rural high schools. The findings of this paper will be used to recommend ways of increasing the success rate of learners from rural schools in digital literacy and skills development for traditional universities in South Africa. Keywords: Digital Literacy, Inclusive Education, Student Succes, South African Higher Education Subject classification codes: I230; I240; I210

Beyond milestones and percentiles: Revisiting non-cognitive and non-interpretive skills in radiology

While there is no precise formula for a great radiology resident, certain attributes and achievements may herald success during training. We briefly review prior works exploring predictive factors and evaluation metrics of top resident performance, noting that those focusing on non-cognitive attributes are over twenty years old. As radiology practice and education has substantially evolved in the interim, we revisit this topic from a contemporary perspective. Inspired by the literature and our own personal experiences, we suggest that the following non-cognitive traits are invaluable for radiology trainees: communication expertise, workplace adaptability, self-awareness, tech savvy and genuine interest in one's individual work and greater community. These characteristics should be highlighted by applicants, sought by selection committees, cultivated by mentors, evaluated by programs and valued by colleagues.

Artificial Ingtelligency (AI) in Banking- An Opportunities & Challenges

The most effective way to understand and bring the organization from traditional banking to digital banking is Omni-Channel approach to customer service where all the channels are tightly integrated, keeping customer in the center of the integration. AI offers several opportunities in banking services to enhance operational efficiency, risk management and so on. Integration of AI brings challenges including ethical consideration, security risks, and substantial investments in technology and skills. However, In the last few years’ regulators and policy makers looking at the way of AI using in banking services. Today’s customers are more sophisticated and tech savvy, and to cater to their specific needs, each customer needs a unique experience from banking- opening an account, checking balance, conducting transactions, making payments, loans, credits, wealth management, customer support, etc delivering an Omni-channel experience has become a key to success in this competitive market place. his paper focuses mainly on an understanding the opportunities and challenges integrating AI in banking services. Secondary Data used for analysis

Perception of Gen Z Customers towards Chatbots as Service Agents

Rapid advancement in Artificial Intelligence (AI) has transformed the dynamics of interaction between organizations and consumers. The rapid emergence and adoption of AI chatbots have ushered in a new era of convenient and efficient customer service. This paper addresses the gap of how Gen Z perceives chatbots as an alternative for service interaction, considering that this sample of the population is relatively more tech savvy and understands technology better. Utilizing semi-structured interviews for in-depth interaction, a thematic analysis reveals six key themes: trust and reliability, nature of interaction, perceived usefulness/ease of use, advantages, disadvantages, and areas of improvement. Gen Z generally views chatbots as limited in handling complex queries, highlighting the importance of human intervention and database expansion. The identified themes provide valuable insights for organizations to highlight strengths and address weaknesses in AI chatbots’ interactions with customers. The findings assist managers responsible for technology implementation in understanding customer pain points, fostering enhanced value for both users and organizations leveraging chatbots. This paper offers a comprehensive analysis of user experiences to illuminate the advantages and shortcomings of chatbots as service agents.

Cross-Contextual Examination of Older Adults' Privacy Concerns, Behaviors, and Vulnerabilities

A growing body of research has examined the privacy concerns and behaviors of older adults, often within specific contexts. It remains unclear to what extent older adults' privacy concerns and behaviors vary across contexts and whether old age is the primary factor influencing privacy vulnerabilities. To address this gap, we conducted semi-structured interviews with 43 older adults (aged 65 to 89) in the United States. Our interviews were grounded in five scenarios: account and device sharing, healthcare, online advertising, social networking, and cybercrime. Our cross-contextual analysis showed that cybercrime was a recurring and pressing concern across scenarios; privacy concerns and protective behaviors were rarely mentioned in the healthcare scenario. Across all scenarios, participants' threat models and strategies revolved around data collection rather than other stages in which privacy harms may occur; they employed various active strategies to safeguard their privacy while trusting service providers to protect their information. Our findings underscore the need to revisit the discussion around privacy vulnerability and aging. Vulnerability levels among our participants varied widely and were often influenced by factors beyond age, such as tech savviness and income. We discuss opportunities for privacy interventions, technologies, and education that promote positive aging and recognize diversity among older adults.

ВЛИЯНИЕ ИСКУССТВЕННОГО ИНТЕЛЛЕКТА НА БАНКОВСКУЮ СИСТЕМУ

The banking industry is undergoing tremendous reforms with a major focus on the customer. Customers, who are tech savvy and often interact with cutting-edge technology, want banks to provide them with a seamless service. To meet these expectations, banks have expanded their industry landscape to include retail, information technology and telecommunications through the use of services such as mobile banking, e-banking and real-time money transfers. While these advancements have enabled customers to access most banking services at their convenience, they have also come at a high cost to the banking sector. However, implementing AI in banking and financial services has drawbacks such as concerns about data security and privacy, algorithmic bias, and possible impact on operations. It is very important to address these concerns and ensure that AI is used ethically and responsibly as it becomes more prevalent in banking and financial services. This research paper aims to explore the impact of AI on the banking industry, focusing on its application in areas such as fraud detection, customer service, risk management and personalized marketing. Based on a comprehensive analysis of industry reports, academic research and case studies, this paper will examine the benefits and challenges of AI adoption in the banking industry, as well as the future implications of this technology for the industry.

Pervasive Accounting Skills Needed For The World Of Work In The 4th Industrial Revolution Era

With the World Economic Forum’s benchmarking framework, South Africa’s readiness and adoption of Fourth Industrial Revolution (4IR) has been found wanting as it is still in the nascent quadrant and has not gone beyond the rudimentary stage yet. The aim of this study is to ascertain the effects of the 4IR in teaching and learning of accounting pervasive skills that are needed to prepare the graduate for the world of work. The study was conducted using a qualitative research method since it is mostly applicable for a small sample size. Taking into consideration the purpose and nature of the research, purposive sampling was employed to identify lecturers in the field of Accounting Education at a university in the province of KwaZulu-Natal, South Africa. The findings from the study indicate accounting academics should possess various skills such as technical skills, ethical skills, soft skills and digital skills to teach under the 4IR era because the students are tech savvy. Again, there is need for a well- developed, structured work integrated learning programmes to bridge the 4IR knowledge gap in the accounting field in order to prepare the graduates for the world of work. Therefore, the study recommends that universities should develop a plan that will ensure that student graduates are ready for the advancing working world as propelled by the Fourth Industrial Revolution by introducing formal and harmonised accounting curriculum based on 4IR.

Brig (Dr.) PK Sahoo: Tech Savvy Neurosurgeon and Pioneer of Cervical Disc Arthroplasty in India

Brig (Dr.) PK Sahoo: Tech Savvy Neurosurgeon and Pioneer of Cervical Disc Arthroplasty in India

Are Tech Savvy Students Tech Literate? Digital and Data Literacy Skills of First-Year College Students

Are Tech Savvy Students Tech Literate? Digital and Data Literacy Skills of First-Year College Students

Efforts LLC -Electronic Financial-Advisor for Tech Savvy 

Efforts LLC -Electronic Financial-Advisor for Tech Savvy 

Acceptance of the Apple Watch Series 6 for Telemonitoring of Older Adults With Chronic Obstructive Pulmonary Disease: Qualitative Descriptive Study Part 1.

The Apple Watch is not a medical device per se; it is a smart wearable device that is increasingly being used for health monitoring. Evidence exists that the Apple Watch Series 6 can reliably measure blood oxygen saturation (SpO2) in patients with chronic obstructive pulmonary disease under controlled circumstances. This study aimed to better understand older adults' acceptance of the Watch as a part of telemonitoring, even with these advancements. This study conducted content analysis on data collected from 10 older adults with chronic obstructive pulmonary disease who consented to wear the Watch. Using the Extended Unified Theory of Acceptance and Use of Technology model, results showed that participants experienced potential health benefits; however, the inability of the Watch to reliably measure SpO2 when in respiratory distress was concerning. Participants' level of tech savviness varied, which caused some fear and frustration at the start, yet all felt supported by family and would have explored more features if they owned the Watch. All agreed that the Watch is mainly a medical tool and not a gadget. To conclude, although the Watch may enhance their physical health and well-being, results indicated that participants are more likely to accept the Watch if it ultimately proves to be useful when experiencing respiratory distress.

Pre-Service Teacher Professional Identity Formation: Narrative study on Indonesian Accounting Teacher Candidate

This research investigates the components of professional identity among prospective accounting teachers, a topic largely unexplored in existing literature. Conducted in Indonesia, the qualitative study adopts a narrative design with six participants from both private and public universities. Data collection involves participants independently recording narratives throughout their first to third years of study, capturing the evolution of their professional identity. Results reveal a progression in professional identity formation over the three years. In the initial year, emphasis is on instructional abilities. By the second year, a notable shift occurs, with elements such as multitasking, game-based teaching, and character values gaining prominence. Furthermore, flexibility, agility, sensitivity, and tech savvy emerge as identity components. The third year marks a significant transformation, with a focus on soft skills, time management, and a sense of responsibility as central components of professional identity for prospective accounting teachers. It is crucial to acknowledge that these components remain subject to further evolution with continued analysis. The study recommends subsequent research utilizing quantitative methods, specifically exploratory factor analysis (EFA) and confirmatory factor analysis (CFA), to provide a more comprehensive understanding of the identified professional identity components. This research contributes to the broader discourse on professional identity, shedding light on the nuanced development within the context of prospective accounting teachers.

Investigating e-grocery shopping behavior and its travel effect

Since the adoption rate of e-grocery skyrocketed in the wake of the Covid-19 pandemic due to the influx of first-time e-grocery shoppers, grocery shopping behavior has been evolving and the travel effects of e-grocery are largely unknown. Thus, this study sought to examine the relationship between consumers’ grocery shopping behavior online and in-store, and the influencing factors (i.e., socio-demographic characteristics, household attributes, and personal attitudes). To achieve this, information relating to online and in-store grocery purchase frequencies, personal and household characteristics, and attitudes of more than 2,000 Florida residents were collected through an online survey. Using a bi-directional structural equation modeling (SEM) approach, our results show that online grocery shopping exhibited no significant effect on in-store grocery shopping frequency (i.e., neutrality), but in-store grocery shopping reduced the frequency of online grocery shopping (i.e., substitution). Also, a positive attitude toward some positive aspects of online shopping, preference for alternative travel modes, and tech savviness were associated with more frequent online grocery shopping, while cost consciousness and the joy of shopping encouraged more in-store shopping. Several socio-demographic and household attributes were also found to have direct and indirect effects mediated via attitudes on the shopping frequencies. Overall, this study provides insights into the demand and travel effects of e-grocery and highlights the need for retailers and transport planners to collaborate in order to mitigate the potential travel effects of e-grocery.

Beyond the Blackboard: Portraying the Image of the Tech-Savvy Teacher

The Tech-Savvy (TS) are teachers mastering Technology Enhance (TE) teaching. Empowered educators create personalized, interactive learning environments, enhancing student engagement, collaboration, and critical thinking. Assessing teachers as TS yields nuanced responses beyond a yes or no. This study aimed to define who is a TS teacher. Twenty-two science teachers in Israeli middle schools shared their perceptions in online focus group discussions aimed at defining who TS teacher is. Data-driven content analysis was performed to identify themes and map perceptions of TS teachers. There are three findings: The first finding is TS teachers are perceived as possessing a range of skills and qualities that set them apart. Their proficiency in TE teaching, adaptability, curiosity, innovation, and commitment to continuous learning enables them to create dynamic and engaging learning experiences. The second finding is that teachers assess their TE proficiency self-perceptions compared to their colleagues and their ability to use Digital Technology (DT) in the classroom effectively. The third finding is that innovation and DT are not always intertwined. There are other ways for teachers to be innovative. Some teachers may feel intimidated by TS colleagues' perceived superior and skill, therefore, shy away from integrating DT into their teaching strategies. However, some educators recognize they possess other essential skills and actively seek to incorporate TE methods alongside other effective teaching strategies. Due to the nature of qualitative research, extrapolating the conclusions to other cases should be done cautiously.

Physical or digital media: the mediating role of psychological ownership

PurposeAccess to media is more available now than ever before, both physically and digitally. This study was used to investigate the underlying personality traits that influence the decision to purchase either physical or digital books, and extend theory on access to art and provide a unique lens through which marketers can sell digital media.Design/methodology/approachStudy 1 is a field study in which data were collected from several comic book readers and collectors to look at the role that psychological ownership plays in influencing the likelihood of buying physical or digital comics. Specifically, study 1 includes consumers' need for uniqueness and tech savviness as potential influencers. Study 2 extends the findings of study into a new context and manipulates, rather than measures, the identity of the participants. Study 2 looks at the effects of turning a digital object into a non-fungible token (NFT).FindingsThis paper demonstrates that consumers who have a high consumer need for uniqueness (CNFU) are more likely to prefer physical media to digital media. Further, it is shown that preference for physical media leads, on average, to more purchases and that the consumer's psychological ownership mediates the effects of CNFU. In addition, this paper shows that higher degrees of tech savviness led to a preference for digital media. Finally, this paper shows that when consumers identify with a collector identity, turning a digital item into an NFT increases their preference for that object.Originality/valueThis work builds off recent research into physical and digital media and is one of the first to examine the specific personality types that prefer each.

Implementing a Sedentary Behavior Change Smartphone App in Cardiac Rehabilitation: A Qualitative Analysis Guided by the Theoretical Domains Framework and Capability, Opportunity, and Motivation-Behavior Model.

Smartphone apps used in research offer a variety of capabilities to track and influence behavior; however, they often do not translate well into real-world use. Implementation strategies for using apps to reduce sedentary behavior in cardiac rehabilitation are currently unknown. The aim of this study was to explore (1) barriers and enablers for use of a behavioral smartphone app (Vire and ToDo-CR program) for reducing sedentary behavior in cardiac rehabilitation participants and (2) implementation strategies for future smartphone apps aimed at reducing sedentary behavior in this population. In-depth semistructured interviews were conducted with cardiac rehabilitation participants in the ToDo-CR randomized controlled trial. Participants had used the Vire app and a wearable activity tracker for 6 months. Interviews were audio recorded and transcribed. The researchers used thematic analysis and deductive mapping of themes to the Theoretical Domains Framework and the Capability, Opportunity, and Motivation-Behavior model. Sociodemographic and clinical variables were recorded. Fifteen participants aged 59 ± 14 years were interviewed. Most were male, tertiary educated, and employed, and had varying experiences with smartphone apps and wearable activity trackers. Five core themes explaining the user experiences of cardiac rehabilitation participants with the Vire app were identified: (1) being tech savvy can be both an enabler and a barrier, (2) app messaging needs to be clear-set expectations from the beginning, (3) get to know me-personalization is important, (4) curious to know more instant feedback, and (5) first impression is key. The themes and subthemes mapped to 12 of the 14 Theoretical Domains Framework domains. Improving engagement and implementation of future smartphone apps for sedentary behavior may be aided by building psychological capability, physical opportunity, and reflective motivation. Shifting to in-the-moment behavioral nudges, setting clear expectations, assisting participants to monitor their sitting time, increasing the frequency of tailoring, and understanding more about the participant as well as their experiences and needs for reducing sedentary behavior in cardiac rehabilitation are important future directions.

The YGetIt? Program: A Mobile Application, PEEP, and Digital Comic Intervention to Improve HIV Care Outcomes for Young Adults.

In New York State (NYS), young adults account for the largest number of new human immunodeficiency virus (HIV) infections and struggle to seek and remain in HIV care. Digital interventions and access to peer support have demonstrated positive influences on the HIV care continuum and health outcomes. The New York State Department of Health (NYS DOH) developed YGetIt? (YGI) that combines a mobile application, GET!, peer navigation (PEEPs), and a compelling digital comic series, "Tested," to facilitate the timely entry of young people into HIV care, to prevent vulnerable youth from dropping out of care, and to achieve sustained viral load suppression among those in care. This article describes the development and early implementation of the YGI digital intervention. Intervention Design. GET! provided a high level of confidentiality and security, ease of access, and Wi-Fi accessibility. YGI enrolled 113 HIV-positive participants from a clinical setting who were individually randomized at a 1:1 ratio to receive access to GET! plus PEEPs (n = 53) or the app alone (n = 60). For recruitment, staff and organization buy-in was essential to the success of the intervention, and building relationships was critical. GET! development was an iterative process. Peer Engagement Educator Professionals (PEEPs) who were tech savvy, representative of the priority population, and had shared life experience with participants were most impactful. Interest in apps declines over time and participants in the APP alone arm were less engaged. GET! is a communication and engagement tool that supports HIV care and may serve as a model for like digital interventions.

Close or distant? The impacts of robot services and spatial distance on service satisfaction

Service robots have become an efficient service option in retail, hospitality, and tourism settings. However, customers tend to be dissatisfied with robot-provided services. This article investigates customers' satisfaction with service robots from the perspective of a neglected factor: spatial distance. COVID-19 prevention policies have brought various challenges to service providers and have highlighted the importance of spatial distance. We propose that adopting service robots during a pandemic could be a win–win strategy for customers and providers. Our three studies included experimental manipulations of service providers and spatial distance. Study 1 examined the correlation between service robots and customers' service satisfaction. Studies 2 and 3 indicated that customers were more satisfied with robot services (vs. human services) in settings featuring close spatial distance, whereas customers preferred human staff (vs. robots) under far spatial distance. We also verified approach–avoidance motivation as the underlying mechanism of the above interaction. These results excluded other factors, such as consumers' tech savviness, perceived expertise, and knowledge level. Findings can help service providers to better understand how spatial distance influences customers’ satisfaction with service robots and devise competitive marketing strategies.

Stakeholder’s experiences of living and caring in technology-rich supported living environments for tenants living with dementia

BackgroundTechnology innovation provides an opportunity to support the rising number of people living with dementia globally. The present study examines experiences of people who have dementia and live in technology enriched supported care models. Additionally, it explores caregiver’s attitudes towards technology use with the housing scheme.MethodsA qualitative research design was adopted, and eight housing schemes consented to take part in the study. A technology audit was undertaken in addition to participant interviews and caregiver survey. Seven peer researchers conducted semi-structured interviews with 22 people living with dementia. Interviews were analysed using thematic analysis. Informal and formal caregivers were invited to complete a survey to capture their attitudes towards technology use. A total of 20 informal and 31 formal caregiver surveys were returned. All surveys were input into Survey Monkey and downloaded into excel for analysis. Closed questions were analysed using descriptive statistics and open-ended questions were organised into themes and described descriptively.ResultsThe technology audit identified that technologies were in place from as early as 2002. Technology heterogeneity of, both passive and active devices, was found within the housing schemes. Technologies such as wearable devices were reportedly used according to need, and mobile phone use was widely adopted. The themes that developed out of the tenant interviews were: Attitudes and Engagement with Technology; Technology Enhancing Tenants Sense of Security; Seeking Support and Digital Literacy; and Technology Enabled Connection. A lack of awareness about living alongside technology was a major finding. Technologies enabled a sense of reassurance and facilitated connections with the wider community. The interaction with technology presented challenges, for example, remembering passwords, access to Wi-Fi and the identification of its use in an emergency. The caregiver survey reported a range of facilitators and barriers for the use of technology within care. Both types of caregivers held relatively similar views around the benefits of technology, however their views on issues such as privacy and consent varied. Safety was considered more important than right to privacy by family caregivers.ConclusionsThe present study provides new insight into stakeholder’s experiences of living, working and caregiving alongside technology in supported living environments. As the generation of people living with dementia become more tech savvy, harnessing everyday technologies to support care could enable holistic care and support the transition through the care continuum. Advance care planning and technology assessments are at the very core of future technology provision. It is evident that a paternalistic attitudes towards technology use could impact the multitude of benefits technology can play in both health and leisure for people living with dementia and their caregivers.