Purpose The purpose of this study is to investigate and analyze the knowledge management (KM) model of Nonaka and Takeuchi, focusing on institutional and infrastructure factors in a specific field of design offices in a product-oriented organization. In other words, this research does not intend to recreate the model of Nonaka and Takeuchi, but seeks to expand and modify this model according to the specific context and institutional and infrastructure factors that may specifically affect the effectiveness of the model. Design/methodology/approach This study used two distinct questionnaires, administered to the same set of respondents, to comprehensively address different dimensions of KM. The first questionnaire, focused on KM components, assessed aspects such as knowledge creation, sharing and utilization. The second questionnaire evaluated institutional and infrastructural factors critical to KM, covering dimensions like organizational culture, values, leadership, context, hardware, software and network systems. This dual-questionnaire approach is justified, as it allows for a detailed and differentiated analysis: one tool captures the operational aspects of KM, while the other explores the supporting infrastructure. This methodology ensures that the study accurately measures both the effectiveness of KM practices and the adequacy of the supporting environment, thus providing a robust assessment of the KM system. Findings This study identifies seven key factors influencing KM processes: organizational culture, values, leadership, context, hardware, software and network systems. These factors shape how knowledge is created, shared and used, and support proposed modifications to the Nonaka and Takeuchi KM model. Using the TOPSIS method, this study found that organizational context, culture and values rank above average, while KM policies are moderate, and information technology is below average in the design offices of a product-oriented organization in Tehran. Further research in different sectors could help validate these findings. Originality/value This study introduces a novel enhancement to the Nonaka and Takeuchi KM model by incorporating a comprehensive analysis of institutional and infrastructural factors. Unlike existing models, which primarily focus on generalized KM principles, this research uniquely integrates specific factors such as organizational culture, leadership and technological infrastructure. The originality of this work lies in its tailored approach for product-oriented organizations, offering a more precise and actionable framework for improving KM practices. This advancement not only deepens theoretical insights but also provides practical value by addressing the specific needs and dynamics of the target organizations.
Read full abstract