Purpose This paper explores theoretical perspectives on supervisors' pedagogical dilemmas when deciding whether to terminate or continue problematic supervision relationships. This paper aims to unravel the complexities and challenges inherent in such decision-making processes while also discussing potential support mechanisms for supervisors. Design/methodology/approach Adopting a reflective narrative approach, this paper presents a fictional narrative to illustrate the intricacies of doctoral supervision. The narrative is divided into three parts, each followed by an analysis rooted in theoretical perspectives. Findings This article offers guidelines across individual, departmental and organisational levels to address critical moments in doctoral supervision. By incorporating various strategies and perspectives, it helps to understand the dilemmas that supervisors may encounter. A decision-making support guide is also provided to suggest ways of handling these challenging situations. Practical implications Drawing from theoretical perspectives, this paper offers practical solutions. A supervision support guide is developed to help establish support mechanisms at different levels, assisting supervisors in managing critical moments in doctoral supervision. Originality/value Addressing a rarely discussed issue, this paper highlights the complexity of supervisors' decisions regarding the termination of PhD students. It not only sheds light on these difficult choices but also offers practical guidelines for supervisors navigating such scenarios.
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