Study Of Hospitality Industry Research Articles

Employee Engagement Strategies and Organizational Conflict Management. A Study of Hospitality Industry in Delta State, Nigeria

The study was conducted to examine the effect of employee engagement practices on organizational conflict management. The study, anchored on the stakeholders’ theory, adopted the survey research design hence data were collected from primary sources through the use of a structured questionnaire. The population of the study consists employees of hospitality firms in Delta State, Nigeria. Findings of the study show that internal mediation, collective bargaining and alternative dispute resolution strategies have a significant positive effect on organizational conflict management. The study also finds that employee task definition has a positive but not a significant impact on organizational conflict management and concludes that workforce conflict engagement practices influence the implementation of conflict management in hospitality companies in Delta State, Nigeria. The study recommends amongst others that managers should adopt collective bargaining and alternative dispute resolution strategies since they are found to be effective in managing conflicts in organizations.

Effects of Service Quality on Customer Satisfaction – A Study of Hospitality Industry

Effects of Service Quality on Customer Satisfaction – A Study of Hospitality Industry

Leaders and Managers Styles towards Employee Centricity: A Study of Hospitality Industry in United Arab Emirates

Different styles of leadership have emerged within different studies and have been proven in different ways throughout the years. Aim of this study was to identify the effect of leadership styles towards employee centricity within the Hospitality Industry in UAE. Study’s conceptualization was derived from Burns (1978) theory on circulating the influences, inspirations, motivations, encouragements and consideration where behaviors such empathy, optimism, enthusiasm and openness are nurtured. Multiple regression analysis was applied to understand the influence of the analytical variables and target variable (employee centricity). Total 172 responses from different hotels were collected using survey questionnaires. Mixed method then was used to validate attributes from different parties to provide deeper insights of the given problem. Findings, based on the research data and as validated by the regression results, therefore revealed that employees, centricity greatly influenced the level of the employee satisfaction and motivation within the industry of study. Lack of trust, respect, engagement and motivation soars the big picture. Due to different aspect of responsibilities leaders and managers are entitled with, not every employee is given the proper attention and leniency over their issues. Research concluded that managers and leaders are great influence to employees which builds employee centricity as a whole. Consequently, employee centricity has to consider a bigger factor reclined from different characteristics of a manager’s responsibilities, relationship and provisions. This is found out to incorporate factors, like purpose and autonomy, rewards, recognition, development and growth that may encourage employees to work effectively and efficiently.

COMMODIF ICATION OF TRADITIONAL FOODS NAMELY SATE LILIT BALI IN SPICE BEACH CLUB BALI

This study aims to describe the commodification of traditional foods namely Sate Lilit Bali or Balinese type of Satay at the Spice Beach Club, Bali. This research uses a qualitative research approach. The object in this study is Sate Lilit, which is in the Spice Beach Club restaurant. Data collection methods used in this study were interviews, documentation, and observation. This study found that Spice Beach Club Lovina had commodified the Sate Lilit Bali to promote Balinese food and culture promotion without reducing the cultural value of Sate Lilit Bali. This study is important for a reference for further innovations in culinary art study in Hospitality Industry.

A conceptual framework for identifying key employee branding dimensions: A study of hospitality industry

The current research adds to the employee branding literature by building a conceptual framework to identify key employee branding dimensions in the context of the Indian hospitality industry that has been overlooked by the previous literature. A survey-based approach is employed on a sample of 421 customer-contact employees of the top ten luxury chain hotels, operating in five major tourist destinations of Northern India. The main thrust of the study is to gauge employees' perspectives concerning internal and external brand management efforts pursued by luxury chain hotels. Thus, a conceptual model was designed and tested through confirmatory factor analysis using Analysis of Moment Structures (AMOS v. 20). After reviewing the extant literature and conducting an empirical investigation, the study validates employee branding as a five-dimensional first-order reflective construct namely perceived brand-centred human resource management, perceived internal brand communication, perceived brand-specific transformational leadership, perceived brand-oriented support and perceived external brand prestige. The paper concludes with discussion, implications, provides limitations and directions for further research.

Multi-Click Attribution in Sponsored Search Advertising: An Empirical Study in Hospitality Industry

Sponsored search advertising has become a dominant form of advertising for many firms in the hospitality vertical, with Priceline and Expedia each spending in excess of US$2 billion in online advertising in 2015. Given the competition in online advertising, it has become essential for advertisers to know how effectively to allocate financial resources to keywords. Central to budget allocation for keywords is an attribution of revenue (from converted ads) to the keywords generating consumer interest. Conventional wisdom suggests several ways to attribute revenues in the sponsored search advertising domain (e.g., last-click, first & last-click, or evenly distributed approach). We develop a multi-click attribution methodology using a unique multi-advertiser data set, which includes full advertiser and consumer-level click and purchase information. We add to the literature by developing a two-stage multi-click attribution methodology with a specific focus on sponsored search advertising in the hospitality industry with which we develop a parametric approach to calculate the value function from each stage of the estimation process. Given our multi-advertiser data set, we are able to illustrate the inefficiency of single-click attribution approaches, which undervalue assist clicks while overvaluing converted clicks.

Breach of psychological contract, organizational cynicism and union commitment: A study of hospitality industry in Pakistan

This study examines the relationship between breach of psychological contract, organizational cynicism and union commitment among hospitality sector personnel in Pakistan. Data were collected from 279 unionized employees working in different hotels and also from aviation hospitality staff. Findings indicate that breach of psychological contract results in union commitment among hospitality sector employees and this relationship is mediated by organizational cynicism. Contrary to expectation collectivism does not moderate the relationship between organizational cynicism and union commitment. Implications and future research directions for hospitality management are also discussed.

Family Business Succession in Indonesia: A Study of Hospitality Industry

Winoto and Graito (2008) drew up that family business dominates the business in Indonesia and spread in various fields of industry and organization, including in hospitality industry [28]. Family businesses worldwide are facing the problem of succession, inclusive in Indonesia. They can not avoid the issue of succession which generates a succession planning in family business needs. This paper investigates a number of issues regarding succession in family business, such as: a succession plan had by owner/managers of family business, the formulation of succession plan and factors do influencing on the formulation of a succession plan. A study of family business in hospitality industry is carried out in Indonesia. This study uses a qualitative method by conducting some interviews. The results shed light on the issue of succession planning in family business for hospitality industry. The contribution from this study is to provide an overview for consideration by the owner/managers of family business in hospitality industry and to be references about family business in Indonesia which is very limited.

Manpower Crunch: A Study of Hospitality Industry in India

Manpower Crunch: A Study of Hospitality Industry in India