A root cause analysis was conducted on the premature failure of 410 S stainless steel structured packing material in a vacuum distillation column. The multidisciplinary team identified four potential causal factors that could contribute to the failure, including: low temperature corrosion, high temperature attack, design aspects and operational parameters. For each causal factor, sub-factors were determined and classified as primary contributor, secondary contributor and noncontributor. The analysis revealed that low temperature chloride condensation in the tower top bed led to severe hydrochloric acid corrosion while high temperature coking in the lower beds led to intergranular cracking of the stainless steel. Also, the 0.1 mm packing material thickness used was not sufficient to obtain a 10–15 years design life. Recommendations include changes to the operating parameters to prevent condensation and coking as well as mechanical design modifications to get acceptable lifetimes.