Strong Trust Research Articles

The Influence of Brand Image, Brand Trust, Service Quality through Customer Satisfaction on Honda Brand Motorcycle Brand Loyalty in DKI Jakarta

The automotive industry in Indonesia plays a crucial role in the country's economic development, with motorcycles being one of the most popular modes of transportation. Honda motorcycles have a significant market share among various brands due to their strong brand image, trust, and service quality. This study analyses the influence of brand image, trust, and service quality on Honda brand motorcycle brand loyalty through customer satisfaction in DKI Jakarta. Using a quantitative approach with a survey method, data was collected from 200 respondents who used Honda motorcycles in the DKI Jakarta area. Data was analysed using the Structural Equation Modeling (SEM) technique. The study results show that brand image, trust, and service quality significantly affect customer satisfaction, impacting brand loyalty. Customer satisfaction is essential to strengthening the relationship between independent variables and brand loyalty. These findings underscore the importance of improving service quality, strengthening the image, and building trust to create loyal customers for the Honda brand.

The Impact of Deployment of National Police Reservists on the Overall Security Incidents in Elgeyo Marakwet County, Kenya

The use of police reservists has been recognized as a key strategy in enhancing security, especially in conflict-prone regions like Elgeyo Marakwet County, Kenya. Their unique advantage lies in their proximity to the local community, quick response capabilities, and familiarity with both the terrain and the people they serve. These traits, combined with their role in community policing, have proven vital in addressing resource-based conflicts and cattle rustling. Despite challenges such as limited personnel and the presence of firearms, reservists have significantly contributed to reducing violence and fostering better relations between law enforcement and local communities. The data used in this paper was part of a study that examined the relationship between the deployment of National Police Reservists and security incidents in Elgeyo Marakwet County, Kenya. Through a cross-sectional survey, data was collected from community members through a questionnaire (n = 362), interviews (the County Commander, Subcounty Commanders, Officer Commanding Police Stations and administrative Chiefs; n = 7) and FGDs (n = 7 police reservists). The Friedman Test was conducted to evaluate whether the deployment of NPRs led to reduction in the frequency of security incidents. Qualitative data, was analysed thematically. The study established that the deployment of National Police Reservists (NPRs) had a significant impact on crime reduction (χ²(4) = 11.800, p = .019). The community considered the police reservists as effective in maintaining peace and security, with residents reporting increased safety and expressing strong trust in their abilities. There was a high level of trust in the reservists' ability to protect the community. The potential challenges in the deployment of National Police Reservists include logistical constraints, inadequate communication infrastructure, limited training and resource shortages. The study recommends the continued deployment of NPRs while monitoring and evaluating their impact regularly. In addition, there is need to build on the strong community trust in NPRs by enhancing community engagement and communication. There is need to invest to increase resource allocation to the NPRs as well as address the logistical constraints faced by reservists.

Pro-immigration Norwegian Church élite: what explains the pro-immigration attitudes and are alleged welfare challenges acknowledged?

ABSTRACT Unlike political and business élites, few studies address attitudes among members of the church élite. Faced with politicians who refer to Christian heritage and values to justify restriction on immigration, we want to understand the attitudes of church leaders. This article draws on data from the Norwegian Leadership Surveys, conducted in 2000 and 2015, to identify attitudes to immigration and to the Norwegian welfare system among the Norwegian Church élite. The church élite respondents were recruited among bishops, deans, and members of the National Church Council in the Lutheran majority church, the Church of Norway. Finding that a pro-immigration position characterizes the Church élite, we explore how these attitudes can be understood by introducing various variables. As immigration allegedly represents challenges to socio-economic integration and to upholding the welfare state, we investigate whether pro-immigration attitudes correlate with attitudes to promoting integration and upholding the welfare state. We find that pro-immigration attitudes are correlated with concern for those not able to provide for themselves, stronger trust in the State than in markets, and no particular concern for the impact on the welfare state. Opposing a nationalist protection discourse, the church leaders express a humanistic or human-centered protection discourse, which we term ‘human-centered cosmopolitanism’.

Pentingnya Kualitas Pelayanan dan Kepercayaan Konsumen Terhadap Loyalitas Pelanggan di CV Putra Timur Farm

In the constantly shifting and challenging market landscape, one notable phenomenon is the surge in new businesses. This study focuses on examining the impact of service quality and consumer trust on customer loyalty at CV Putra Timur Farm. In the commodity business, where prices frequently fluctuate, maintaining customer loyalty is essential for business sustainability. Data for this research was collected through observations and questionnaires and analyzed using the Structural Equation Modeling (SEM) Partial Least Squares (PLS) method. The results of the analysis indicate that excellent service quality and high levels of consumer trust have a positive and significant effect on customer loyalty. The findings highlight the critical importance of improving service quality and building strong consumer trust to maintain and enhance customer loyalty, especially amid unpredictable price fluctuations in commodity markets. This research underscores the need for businesses to focus on service excellence and trust-building strategies to ensure long-term customer retention and overall business success

ENHANCING CUSTOMER SATISFACTION FOR WINTERHALTER DISHWASHERS

This study investigates the influence of product quality, after-sales service quality, and price perception on brand trust, mediated by customer satisfaction. Data was collected from 285 Winterhalter dishwasher customers using a purposive sampling method and a Likert scale questionnaire from December 2023 to February 2024. Employing Structural Equation Modeling (SEM) via SmartPLS, the analysis reveals that product quality, after-sales service quality, and price perception significantly impact customer satisfaction and brand trust, both directly and indirectly through customer satisfaction. High product quality enhances customer satisfaction and brand trust, while reliable after-sales service contributes positively to both. Competitive price perceptions that align with product value also boost satisfaction and trust. Managerially, businesses should prioritize continuous product innovation, robust after-sales services, and strategic price management to improve perceived value. These strategies are essential for achieving higher customer satisfaction and building strong brand trust, ultimately supporting sustainable growth and increased market share

Analysis of the Influence of Customer Reviews and Customer Trust on Customer Loyalty through Customer Satisfaction as an Intervening Variable

The aim of this study is to analyze influence between customer reviews and customer trust on customer loyalty with customer satisfaction as an intervening variable. This study used descriptive and quantitative methods. Sampling was determined using a non-probability sampling technique with size of sample is 130 respondents who are Shopee users in Ciayumajakuning. Data collection by questionnaires to conducted through the distribution sample, and measurements used an interval scale. Data analysis was performed using path analysis. The research results indicate that customer reviews has a negative and insignificant impact on customer satisfaction. Customer trust has a positive and significant impact on customer satisfaction. Customer reviews have a positive and significant impact on customer loyalty. Customer trust has a positive and significant effect on customer loyalty. Customer satisfaction has a positive and significant impact on customer loyalty. Customer satisfaction can not mediate the correlation between customer reviews and customer loyalty. Customer satisfaction mediating correlation in the middle of customer trust and customer loyalty. The implication companies should focus directly on managing customer reviews and experiences to effectively influence loyalty without relying on satisfaction as an intermediary. On the other hand, to enhance overall loyalty, building strong trust is crucial, as trust can increase customer satisfaction, which in turn strengthens loyalty based on that trust.

Exploring the Views of Barbers and Stylists on the Acceptability of Delivering Community-Based Interventions to Promote COVID-19 Testing and Vaccination in South Carolina.

The COVID-19 pandemic has underscored the need for effective community-based interventions to promote disease prevention and reach high-risk, underserved communities. Trusted community leaders like barbers and stylists may serve as effective conduits for intervention implementation. This study aimed to explore the perceived acceptability of an intervention to promote COVID-19 testing and vaccination delivered by barbers in South Carolina. We conducted exploratory in-depth interviews to ascertain barbers' and stylists' perceptions and identify potential barriers and facilitators. Data analysis used a deductive coding approach to identify themes and was guided by the Theoretical Framework of Acceptability. Sixteen participants were interviewed. Participants expressed positive reactions towards the interventions. Acceptability was influenced by strong trust relationships with clients, perceived community influence, self-efficacy in providing the intervention, and a shared sense of responsibility for community health. However, potential barriers included declining public concern about COVID-19, vaccine hesitancy, and limited COVID-19 knowledge among barbers and stylists. Participants emphasized the need for training and incentives for effective and sustained intervention delivery. Barbers and stylists are well-positioned to promote COVID-19 testing and vaccination due to their trusted roles and community influence. Given the complacency from the waning perceived COVID-19 threat and the historical mistrust in health interventions, vaccine hesitancy must be addressed through supportive communication strategies.

Exploring opportunities and challenges in promoting interethnic tolerance as a social good through virtual influencers

Purpose This paper aims to understand how virtual influencers (VIs) can promote interethnic tolerance, online, among youth as a social good. Design/methodology/approach This paper conducted qualitative research using interpretive analysis with RTA (Reflexive Thematic Analysis) on data collected through focus groups. Findings This paper revealed that the quality of the VI’s content is a leading factor influencing VI's ability to promote interethnic tolerance, but creating content that is constantly authentic, appealing and inclusive to diverse ethnic groups in a particular context is challenging. Research limitations/implications The study has some limitations related to the specific context on which it is focused and therefore transferring the findings to different contextual conditions requires caution, and also can be extended with positivist validation. Practical implications Findings from our study can drive future projects where real VI artifacts will play the role of a mediator in building strong relational trust among youth belonging to different ethnic groups. The findings indicate that VIs can be effectively used to foster interethnic tolerance if involve diverse team members who understand the ethnic culture deeply and social media experts, to create high-quality content to overcome some limitations. Social implications VIs can be used as social interventions to promote interethnic tolerance and to reduce prejudices and anxiety in online youth communication. Originality/value To the best of the authors’ knowledge, no known studies investigated the potential of VIs for promoting interethnic tolerance among ethnically diverse youth groups. Hence, this study paves the way for further refinement on using cutting-edge technology for social good, since it is highly challenging, often resulting in wasted money.

Prevailing Organizational Culture from the Perspective of the Quran and the Sunnah

The reality of the occupation and the repeated offensives the Palestinian people lived through every day across Palestine doubled the number of orphans. The resulting political and institutional need for the effective management of institutions that care for orphans in various governorates increased. This study aimed to identify the most important features of organizational behavior derived from the Holy Qur’an and the Sunnah of the Prophet, according to which work is carried out in the Dora Islamic Society for Orphan Care. The research problem was chosen to identify the main challenges facing this charity in managing its operations and to explore the strategies it uses to overcome these challenges. The study used the descriptive approach to study the descriptive case, which is the charity. The study used the interview tool, so the questions and topics that were discussed were developed, and answers to their questions were obtained with the charity’s team through interviews. The work of the charity stems strongly from the legal foundation of the disposal of (clean) money for the benefit of orphan care. The charity has become a reference for hundreds of needy families and a point of trust for them. The results indicated that the prevailing organizational behavior in the charity is linked to the Sharia rulings, and each procedure is tried according to its legislative principles. The team was genuine and reflective of strong trust internally, as well as a strong relationship between the servant leader style of the CEO and the rest of the team members.

Evaluating the Impact and Awareness of the Ayushman Bharat Scheme in Bihar

The Ayushman Bharat Scheme, India's largest health insurance initiative, was launched in 2018 with the goal of achieving Universal Health Coverage as outlined in the National Health Policy 2017. This scheme comprises two components: the National Health Mission, which focuses on strengthening health services and promoting awareness in rural and urban areas, and the National Health Protection Mission, which provides free treatment up to Rs. 5 lakhs for 50 crore individuals from economically disadvantaged families. A survey conducted in four districts of Bihar—Bhagalpur, Banka, Munger, and Khagaria—revealed that rural areas have a higher registration rate (58%) compared to urban areas (37%). Social media (31%) and newspapers (21%) are the primary sources of information about the scheme, while gender participation is relatively balanced, with 44% women and 56% men registered. Despite these positive indicators, issues such as paperwork, Aadhaar card problems, and lack of information hindered some from registering. The scheme received an average rating of 3.83 out of 5, reflecting general satisfaction and strong trust (97%) among respondents, though no respondents had yet used the card. To improve the scheme’s reach and effectiveness, it is recommended to increase awareness through targeted social media and newspaper campaigns, simplify the registration process, expand information dissemination, address technical issues, and encourage active usage of the Ayushman Bharat card.

Best of two worlds: Efficient, usable and auditable biometric ABC on the blockchain

In García-Rodríguez et al. 2024, two generic constructions for biometric-based non-transferable Attribute Based Credentials (biometric ABC) are presented, which offer different trade-offs between efficiency and trust assumptions. In this paper, we focus on the second scheme denoted as BioABC-ZK that tries to remove the strong (and unrealistic) trust assumption on the Reader R, and we show that BioABC-ZK has a security flaw for a colluding R and Verifier V. Besides, BioABC-ZK lacks GDPR-compliance, which requires secure processing of biometrics, for instance in form of Fuzzy Extractors, as opposed to (i) storing the reference biometric template aBio in the user’s mobile phone and (ii) processing of biometrics using an external untrusted R, whose foreign manufacturers are unlikely to adjust their products according to GDPR.The contributions of this paper are threefold. First, we review efficient biometric ABC schemes to identify the privacy-by-design criteria for them. In view of these principles, we propose a new architecture for biometric ABC of Sarier 2021 by adapting the recently introduced core/helper setting. Briefly, a user in our modified setting is composed of a constrained core device (a SIM card) inside a helper device (a smart phone with dual SIM and face recognition feature), which – as opposed to García-Rodríguez et al. 2024 – does not need to store aBio. This way, the new design provides Identity Privacy without the need for an external R and/or a dedicated hardware per user such as a biometric smart card reader or a tamper proof smart card as in current hardware-bound credential systems. Besides, the new system maintains minimal hardware requirements on the SIM card – only responsible for storing ABC and helper data –, which results in easy adoption and usability without loosing efficiency, if deep face fuzzy vault and our modified ABC scheme are employed together. As a result, a total overhead of 500 ms to a showing of a comparable non-biometric ABC is obtained instead of the 2.1 s in García-Rodríguez et al. 2024 apart from the removal of computationally expensive pairings. Finally, as different from García-Rodríguez et al. 2024, auditing is achieved via Blockchain instead of proving in zero-knowledge the actual biometric matching by the user to reveal malicious behavior of R and V.

Women as leaders: unpacking the perceptions of gender, trust, and organizational performance

The purpose of this paper is to explore how gender influences the perceptions of women as leaders, and how those affect the relationship between organizational trust and perceptions of the firm’s performance. Results from Latin America and the United States samples show that the more positive the perception of women leaders, the stronger the relationship between trust and performance. These results are important because they provide additional support for enhancing leadership diversity and increasing trust. In particular, they suggest that firms that build strong organizational trust and create leadership diversity by having more women leaders may be associated with more positive perceptions of organizational performance.

Assessing the Economic Value of The Hydropower Energy: The Role of Social Capital and Socio-economic Factors

A good strategy for dealing with environmental problems and improving environmental sustainability. This study examines the extent to which local communities in Yogyakarta, Kulon Progo area, Indonesia are willing to increase hydropower energy. The influence of social capital on people's willingness to get involved was studied using a logistic regression model. Based on the findings, 95% of residents are likely to make financial contributions to improve hydropower energy facilities. Increased social capital, consisting of strong interpersonal relationships, community involvement, and trust, is strongly associated with this engagement. This study adds to the literature by emphasizing the possible function of social capital in the process of adjustment to changes in renewable energy from hydropower energy in households.

Developing Farmers’ Community Resilience in the Volcanic Area of Mount Merapi, Indonesia

Mount Merapi is one of the active stratovolcanoes in Indonesia, and its slopes are not only home to the powerful forces of nature but also to thriving communities of farmers. Many farmers' communities are found around the slopes of this mountain, relying on the fertile volcanic soil for their agricultural activities. This research was undertaken near Mount Merapi, approximately 4 km from the volcano peak, to investigate the resilience of farmers' communities in the face of Mount Merapi's potential disasters. It affects the farmer’s behavior, with the majority of residents being farmers. The primary objective of this study was to understand why and how these farmers’ communities demonstrate resilience in the wake of Mount Merapi's potential disasters. The qualitative approach was used in this research and the key informants were determined by using the purposive sampling technique. Data obtained were analyzed using an interactive data analysis model. The study identified three primary themes that significantly influenced the resilience of farmers' communities. The first theme encompasses social aspects, highlighting the importance of social capital, including strong social relations, trust, and community networks. The second theme revolves around economic factors, specifically business capital and the various forms of income within the farmers' communities. Lastly, the third theme focuses on environmental considerations, emphasizing the role of natural capital, particularly effective land use, as the most impactful in maximizing community resilience. Additionally, it was also found that the strong engagement among farmers within their communities made their resilience ability toward disaster highly formidable

Modal Sosial dalam Pengembangan Usaha

As a foreign company, Tiens Group has been successful and well accepted by the people of Banda Aceh, a city known for the implementation of Syariah Islam. This study analysed how the company uses its social capital resulting in its acceptance by the host society that is strongly associated with Syariah Islam. This research uses sosial capital theory by Robert D. Putnam. It is a qualitative reseach. Data were collected through interview and participant observation. This research found that the company has utilized sosial capital and succeeded in achieving its targets and well accepted by the host society. The interplay of the three aspects of sosial capital namely norms, trust and networks have been influential in achieving success of the company. Norms has been a focal point in the formation of group identity. It is the values that give rise to a strong trust among its members. Trust is formed through a strong believe towards values and norms. Network is needed to bridge and help expand the company to people outside the company through new recruits (bridging sosial capital), while at the same time, network within the group, would eventually strengthen the norms and the trust system as well as the sense of solidarity and work ethics among the members (bonding sociap capital).

Assessing social capital in community forest management in Kalibawang Sub-district, Wonosobo District, Central Java, Indonesia

Abstract. Herdananta BY, Ibriza NM, Wardha’adlina WA, Sulton MN, Sugiyarto, Budiharta S, Setyawan AD. 2024. Assessing social capital in community forest management in Kalibawang Sub-district, Wonosobo District, Central Java, Indonesia. Asian J Ethnobiol 7: 50-60. Community-based Forest Management (CFM) offers more effective protection of forest resources with a decentralized approach to ownership and management, as well as the establishment of autonomous local institutions that provide adequate incentives for the parties involved. The community manages natural resources through mutual use agreements, which lead to the concept of social capital as a solution to overcome collective problems. The study aims to evaluate the state of social capital in community forest management in Kalibawang Sub-district, Wonosobo, Central Java, Indonesia and identify the determinants that influence it as recommendations for improvement to policymakers. Data collection was conducted in March 2024 with research methods included interviews, surveys with questionnaires based on The Social Capital Assessment Tool (SCAT) and the Social Capital Integrated Questionnaire (SC-IQ) and Focus Group Discussion (FGD) discussions with local communities. The results showed that social capital in the studied area was significantly influenced by various variables, such as the role of forest farmer groups, access to information, community knowledge, non-formal education, and forestry extension activities. Consequently, the average level of social capital is obtained at 36.91 with a moderate category. Additionally, the analysis of concern community reveals a high classification, with an average score of 8.39. Increased social capital can be reflected in a higher density and diversity of social ties, as well as greater access to resources and stronger trust among group members. The recommendations of this study emphasize the importance of government in encouraging community participation in CFM management, reducing mistrust and conflict with government agencies, and strengthening social capital essential for sustainable forest management.

Survey Study of the Importance of Cultural Diplomacy of Indonesia in Azerbaijan

Since the existence of the Embassy of the Republic of Indonesia in Azerbaijan, Indonesia began to strengthen its relations with Azerbaijan massively through cultural diplomacy through performances as well as cultural events. Furthermore, the cultural diplomacy of Indonesia and Azerbaijan is also conducted through cultural scholarship, the study of the Indonesian language, as well as learning its dances in the embassy for Azeri students. This study aims to describe the importance of Indonesia's cultural diplomacy in Azerbaijan by employing a descriptive quantitative research method in which the data is obtained through the primary survey conducted by the author. The study found that utilising culture in Indonesia’s diplomatic practices in Azerbaijan is a paramount thing to building a strong bond and trust between countries, especially at the young age of the embassy existence in Azerbaijan.

Pozycja ustrojowa notariatu w świetle Prawa o notariacie z dnia 25 maja 1951 r.

The article provides an analysis of the systemic position of the notariat under the Law on Notaries of 25 May 1951. This act introduced in Poland the system of notariat modelled on the Soviet legislation. Under this law, the notariat became a state body, operating through state notary offices under the supervision of the Minister of Justice and its organs. It was commonly classified as a legal protection body, although it was known that its purpose, functions and principles of operation differed much from both the traditional profession of notary and other legal protection bodies. The provisions of the new law recognized a notary as a state employee with special obligations to comply with the law and social rules applicable within the People’s State. Granting a new status to a notary entailed the abolition of the professional self-government of notaries and the notary traineeship. Despite the formal abandoning of previous traditions, the general principles of the notariat set out in the Law on Notaries of 1951 were nevertheless based to some extent on the achievements of the Law on Notaries of 1933. Thanks to these principles for the operation of the notariat, notaries continued to enjoy strong trust from the public, which allowed the notary to continue to be referred to as a person of public trust. The fact that the notariat managed to keep its character as an institution of public trust demonstrated the universal nature and vitality of this institution. This allowed the Polish notariat to survive the period of nationalization and ultimately to go back in 1991 to the systemic traditions that had been developed during the interwar period.

Replicating the Nordic welfare model: policy prescriptions that recognize the cultural antecedents of solidarity

PurposeIn this article, we examine the historical and cultural foundations of Nordic states’ strong contemporary social indicators to understand whether their successes can be replicated in other contexts.Design/methodology/approachWe draw on a range of academic literature to frame a comparison of two regions’ cultural and theological roots, identifying contrasts to make arguments about prescriptions for contemporary welfare policy.FindingsWe find Nordic history contributes to a duty-based culture with strong cohesion and social trust. These cultural norms make palatable welfare policies with strong activation measures, while the US model prefers to avoid the latter because of its strong cultural orientation to rights and autonomy.Social implicationsTo mitigate differences between the Nordic states and other cultural contexts, policymakers seeking to replicate Nordic welfare successes should consider welfare programming that combines stronger activation policies with oversight and relational components that mitigate gaps in social cohesion.Originality/valueWe uniquely bring together the literature on comparative welfare policy and on religion and culture to understand the precursors of contemporary attitudes and their implications for welfare policy prescriptions.

Transformation of Traditional Marketing to E-Marketing: A Theoretical Review of Digital Technology Utilization Impact Against Business Marketing Competitiveness

This research is a literature review aimed at describing the impact of the transformation from traditional marketing to E-Marketing, focusing on the use of digital technology on business marketing competitiveness. Through the literature review method, this research collected and analyzed various literature sources from scientific journals, books, articles, and research reports related to the topic. The literature review results show that digital technology has influenced how businesses interact with consumers and how companies manage marketing information. Social media, websites, and mobile applications have enabled companies to reach consumers more efficiently and effectively. Analytical technology and big data have also provided valuable insights into consumer behaviour, allowing companies to develop targeted and personalized marketing strategies. However, this research also reveals that the transformation to E-Marketing brings challenges. Competition in the digital world is increasingly fierce, forcing companies to innovate continuously to differentiate themselves from competitors and attract consumer interest. Additionally, privacy and data security issues have become critical, and companies must take proactive steps to protect consumer data and build strong trust.