Stop Service Research Articles

French national helpline “stop” for minor-attracted persons: First findings

ObjectivesPreventing minor-attracted persons from acting on their impulses is a significant public health concern. To address this, the STOP telephone helpline was established nationwide in France in January 2021. This service acts as a bridge, connecting callers with their nearest CRIAVS (resource centers for professionals working with sex offenders) where they can speak with a healthcare professional who can guide them toward appropriate care if needed. Our study is a detailed look at the STOP service's activity from January 1st, 2021, to December 31st, 2022, covering a span of 24 months. MethodWe developed a structured approach to collecting data for analysis. Data were extracted from the centralized database of the STOP service, allowing for the collection of quantitative variables and qualitative variables. ResultsOver the study period, there were 5442 calls made to the service. After filtering out calls that were unsuccessful or too short (mostly under 5minutes), we analyzed 369 records. Among these, 79.1% were first-time callers, with 73.3% of them admitting to being attracted to children, a group which predominantly consisted of men. Notably, 46.7% of callers expressing an attraction to children were referred to further care. In total, 72.6% of callers learned about the service through media channels. ConclusionAnalysis revealed that the STOP service was primarily utilized by the intended audience–minor-attracted persons. The gradual decline in call volume over time and the reliance on media for awareness highlight the importance of widespread publicity. The findings from our study, spanning twenty-four months of the STOP service's operation, highlight the value of having such a platform available to facilitate access to mental health support for minor-attracted persons. They emphasize the need for increased communication efforts to promote the STOP service and call for further data analysis to enhance its effectiveness.

Analysis of Batik Solo Trans Service Area to Schools and Settlements in Surakarta City

Surakarta city has public transportation called Batik Solo Trans (BST). Batik Solo Trans has a system of going up or down at certain locations called bus stops. However, the problems that arise are in the form of service and availability of BST stops for schools and settlements. It is necessary to analyze the BST bus stop service areas for schools and settlements in Surakarta City. This research is carry out using the Network Analysis method with a distance of 400 meters to determine the service coverage area from the Batik Solo Trans bus stop to schools and residential areas in Surakarta City. The results of the service area processing show that the service area at the existing BST bus stop can reach 126 elementary schools, 47 middle schools and 21 high schools in the city of Surakarta. Meanwhile, in settlements there are 43 urban villages that can already be served with existing BST bus stops. Then a recommendation is made for the potential of the BST bus stop so that it can serve schools and settlements in Surakarta city. The recommended BST bus stops are 11 stops spread across several locations.

PENGARUH MANAJEMEN SUMBER DAYA MANUSIA, STANDAR OPERASIONAL PROSEDUR DAN TEKNOLOGI INFORMASI TERHADAP KUALITAS PELAYANAN TERPADU SATU PINTU (PTSP) KANTOR KEMENTERIAN AGAMA KABUPATEN TAPIN

ABSTRACT The purpose of this study was to determine and analyze the significant influence simultaneously, partially and dominantly on Human Resource Management, Standard Operating Procedures and Information Technology on the Quality of One Stop Service (PTSP) of the Office of the Ministry of Religion in Tapin Regency. Data analysis techniques were carried out by collecting and analyzing data obtained from field research using a method that is simple quantitative description. The population in this study were all employees of the Ministry of Religion of Tapin Regency, both civil and honorary civil servants, totaling 62 people. Considering that the population in this study was less than 100 people, the sampling in this study used saturated sampling, namely a technique in which all populations were used as samples, namely as many as 62 people. Data collection techniques were by observation, documentation, questionnaires, and interviews. Validity and reliability tests were carried out on research instruments. Data were analyzed by means of: Normality Test, Multicollinearity Test, Heteroscedasticity Test, Linearity Test. The results of the study show that Human Resource Management and Standard Operating Procedures have a significant simultaneous and partial effect on the One Stop Service Quality (PTSP) of the Ministry of Religion in Tapin district. And Information Technology has no significant effect partially on the Quality of One-Stop Integrated Service (PTSP) of the Ministry of Religion in Tapin district. It is recommended for all employees of the Tapin district Ministry of Religion Office to improve the implementation of Standard Operating Procedures.

Maladministration in Licensing Service: A study at the Office of One Mop Integrated Services and Investment, Ternate City

The government has consistently endeavored to enhance community welfare by improving public services, empowering communities, and fostering increased community participation. In this new service paradigm, the public is regarded as the service user, while the government assumes the role of the service provider. This study seeks to gain insights into the public’s perceptions of the licensing service process at the Office of One Stop Integrated Services and Investment in Ternate City. This research takes a qualitative approach, focusing on comprehending the socially constructed nature of reality. Specifically, it aims to address how social experiences are shaped and given meaning. This understanding is rooted in the belief that humans are symbolic beings who actively seek meaning in their lives. The findings of this study reveal that the public still expresses grievances and disappointments concerning the standard service procedures presented by service officers, particularly in terms of providing information on all types of services to the community. Furthermore, certain costs must be incurred by business operators due to incomplete submitted files, which result in further delays in processing. Additionally, the extended processing time (ranging from 7 to 30 days) for licensing services by officers can lead to additional costs borne by society.
 Keywords: maladministration, One Stop Service, licensing service

OPTIMALISASI ONE STOP SERVICE PUSAT PEMBELAJARAN KELUARGA BALAI RW DI LINGKUNGAN KELURAHAN KUTISARI

Violence that often occurs in the family environment today requires special attention, families who should play an important role in meeting the needs of their children are also undeniably experiencing many failures in it. To prevent acts of violence and improve the quality of family life, prevention must be pursued together, with this the Surabaya City Government is committed to collaborating with DP3APPKB Surabaya City to carry out a prevention effort program, one of which is through the Surabaya City Puspaga which is now expanded to the lower layers of society, namely the RW Hall Puspaga. This research uses a qualitative descriptive approach. The data collection techniques used are through direct observation (observation), interviews, documentation. The theory used is optimization theory with 3 (three) indicators belonging to Hotniar Siringoringo, namely goals, alternative decisions, and limiting resources. The results showed that the Optimization of One Stop Service Puspaga (Family Learning Center) Balai RW in Kutisari Village was quite optimal, but there were still limiting resources including professional staff who performed services and the infrastructure used.

Public Service Bureaucratic Reform At The One Door Integrated Services Department of Bone District

This research aims to identify the implementation of bureaucratic reform, while presenting solutions to improve license management services. The research method used is a qualitative approach with an informative case study that focuses on the Licensing Service Agency in Bone Regency covering several aspects. From an institutional perspective, licensing services have developed into a One Stop Service. However, from the aspect of human resources, employee qualifications do not match the needs of the organization, and employee discipline and responsibility are still low. In terms of systems and procedures, there are delays in completing permits, discrimination and contradictions. This study also confirms the concept of formalism as a characteristic of prismatic society described by Fred W. Riggs. This phenomenon has been confirmed in research as “Regulatory Heresy.” Thus, this research not only identifies the problems of implementing bureaucratic reform, but also contributes to the verification of relevant concepts and theories in the context of this research.

KINERJA PEGAWAI DILIHAT DARI KOMUNIKASI ORGANISASI DAN LINGKUNGAN KERJA

The purpose of this study was to determine the effect of organizational communication and work environment on the performance of the employees of the West Sumatra Province Investment and One Stop Service (DPMPTSP). The population in this study amounted to 60 employees. The sample taken is the entire population, which is 60 employees. The sampling technique in this study is a total sampling technique. Total sampling technique is a sampling technique in which the entire population is sampled. The analysis technique used in this research is validity, reliability, descriptive analysis, classical assumption test, multiple regression analysis, and t test. The results showed that organizational communication had a positive and significant effect on employee performance, while the work environment had a negative and insignificant effect on employee performance.

PUBLIC SERVICE ACCOUNTABILITY IN MANAGING SURAT IZIN MENDIRIKAN BANGUNAN (S-IMB)

The implementation of public service accountability is guided by the Decree of the Minister of State Number 63 of 2003 concerning General Guidelines for the Implementation of Public Services through Transparency and Accountability of Public Service Delivery, which contains the importance of providing public services. Licensing services in Medan City can be carried out at the Medan City DPMPTSP, one of the licensing services is the administration of Surat Izin Mendirikan Bangunan (S-IMB). The permit is still not in accordance with the Service Standards, which is for a period of 30 working days. One Stop Service and Investment Service for Medan City. The research method used is descriptive research method with a qualitative approach. Data collection techniques were carried out by means of interviews, observations, and documentation related to Surat Izin Mendirikan Bangunan (S-IMB). The data obtained were analyzed qualitatively by examining what had been collected using Sheila Elwood's Process Accountability theory which has the following indicators: Procedure, Cost, Timeframe and Responsiveness at the Medan City Investment and One-Stop Integrated Service Office, it has been running quite well but not yet optimal. There were several obstacles, such as permits not being completed on time, due to the lack of files from applications that were not submitted simultaneously to the officer. So that the incoming file must be returned to the applicant to complete the file and it takes a long time to complete the lack of files.

The Influence of Work Discipline and Public Service Systems on Community Satisfaction in One-Stop Services in Sawahlunto City

This research was conducted at the One Stop Service Office in Sawahlunto City. The purpose of this research was to determine the effect of work discipline and the public service system on the satisfaction of service users. The method used in this study is a quantitative method using SPSS 22. In this study, the population of people who carry out public services at the One-Stop Service in Sawahlunto City is 34 people. By using accidental sampling, a sample of 34 people was obtained. The data collection technique used is by using a questionnaire or questionnaire. Based on multiple linear regression analysis of work discipline and public service system variables on community satisfaction, Y = 1.257 + 0.745 X1 + 0.0377 X2 + e. From the t-test conducted, it was found that work discipline variable X1 had a significant effect on community satisfaction with a variable value of 3.407 > 2.039 and a significance level value of 0.002 <0.05. Variable X2 public service system has an influence on community satisfaction with a variable value (2.119 > 2.039) and a significance level value of 0.002 <0.05. Judging from the f test conducted, it was found that work discipline and public service systems have a simultaneous effect on community satisfaction, that fcount > ftable (15,034 > 3.29), with a significance probability of 0.000 <0.05. This can be seen from the R Square value of 0.492 or 49.2% and the rest is influenced by other variables not included in this study of 50.8%.

The Implementation of E-Governance Initiatives Plays a Crucial Role in Ensuring the Realization of a Digital Bangladesh

The ideas of e-governance and Digital Bangladesh are intricately interconnected. E-governance pertains to the utilization of information and communication technology (ICT) with the aim of enhancing the provision of government services to the general populace. Digital Bangladesh, on the other hand, is a vision for a technologically advanced society where ICT is used to foster a knowledge-based environment and improve the lives of all citizens. The implementation of e-governance initiatives plays a crucial role in ensuring the realization of a Digital Bangladesh. By providing citizens with convenient and efficient access to government services online, e-governance can help to reduce corruption, improve transparency, and promote accountability. It can also help to bridge the digital divide and make government services more accessible to all citizens, regardless of their location or socioeconomic status. In order to realize Digital Bangladesh, the government of Bangladesh is dedicated to e-governance. A number of e-governance initiatives have already been implemented, such as the National Portal, the Digital Center Network, and the One Stop Service (OSS) Centers. These initiatives have made it easier for citizens to access a wide range of government services online, such as paying taxes, applying for passports, and registering businesses. Nevertheless, certain obstacles must be confronted to effectively achieve the goal of Digital Bangladesh. One challenge is the lack of digital literacy among a large section of the population. Another challenge is the need to improve the reliability and affordability of internet access. Furthermore, it is essential to devise and execute e-governance initiatives that are customized to cater to the distinct requirements of various segments of the population, including those experiencing poverty, the elderly, and those with disabilities. Despite the challenges, the government of Bangladesh is making significant progress in the implementation of e-governance and the realization of Digital Bangladesh. The adoption and execution of e-governance projects are significantly benefiting both individuals and companies across the nation. The primary objective of this study is to examine the many programs and efforts implemented by the Government of Bangladesh in its pursuit of establishing Digital Bangladesh. To conduct a comprehensive and thorough study, the following goals have been identified: To get information about the initiatives. To analyze the roles of the programs.

PENGARUH LINGKUNGAN KERJA TERHADAP MOTIVASI KERJA PEGAWAI DI KANTOR DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU PROVINSI SULAWESI SELATAN

This study aims to determine the effect of the environment on employee work motivation at the Office of the Investment and One Stop Service Office of South Sulawesi Province. This study uses quantitative research methods. Data collection techniques were carried out through observation, questionnaires and documentation. The population in this study were 83 people. The sampling method is saturated sample. Data obtained from the program through the SPSS 25 application which consists of validity tests, descriptive data analysis techniques and inferential statistical data analysis. The results showed that the work environment variable was in the good category and work motivation was in the good category. Based on the results of the inferential analysis, it shows that there is a significant influence between the work environment on the work motivation of employees at the Office of the Investment and One Stop Service Office of South Sulawesi Province.

Study of Trans Siginjai shelter coverage on corridor I and II in Jambi City of Indonesia

In order to meet mobility needs and prevent congestion, the government introduced and began operating Trans Siginjai Jambi in 2017. The low load factor value, however, indicates that its utilization is currently not optimal in supporting the mobility of people in Jambi City. Bus Rapid Transit (BRT) is a closed transportation system, which bus shelters is become one of the main infrastructures to support its operation. The lack of bus shelters will influence the bus accessibility and the number of passengers. Therefore, the aim of this study is to examine how bus stop services of Trans Siginjai have served community movements in Jambi City’s Corridor I and Corridor II. Comparative descriptive analysis and geographical analysis are utilized in this study to perform coverage analysis. The findings of this investigation demonstrate that up to 8 stops in Corridor I and up to 10 stops in Corridor II fail to adhere to the distance requirements. Trans Siginjai only cover 16.99% of the area and only 21.18% of residential areas along the both corridors. In order to improve the accessibility, more bus stops are required, especially in the dense settlement area.

Implementation of Public Service Malls (MPP) in Improving One Stop Integrated Services (PTSP) in Rembang Regency

Public services in Indonesia are often seen as a complicated and long-winded process, so people need public services that are easier to reach. The Rembang Regency Public Service Mall exists as an effort by the Rembang Regency Government to improve the quality of integrated services. This study aims to determine how Public Service Malls's implementation, factors, and SWOT analysis (PSM) improved One Stop Services in Rembang Regency. This research method descriptively uses qualitative data sources obtained through in-depth interviews. The results of the study showed that (1) The effectiveness of the Public Service Mall in improving One-Stop Services in Rembang Regency is still considered ineffective; (2) The implementation of the PSM policy in Rembang Regency in terms of resources and bureaucratic structure is not optimal; (3) Strategies that the Government of Rembang Regency can develop in the implementation of this PSM policy include preparation of standard operating procedures for macro service mechanisms at PSM, development of information systems for Public Service Malls, and improvement of PSM service facilities

Quality Of Elderly Life With Chronic Diseases In The Working Area of Kembangan District Hospital

The success of health development in Indonesia has increased the life expectancy of the Indonesian people. West Jakarta Kembangan Hospital has responsibility for improving the quality of life of the elderly in their working area, in line with Government Policy Number 17 of 2014 concerning Geriatric Service Standards in Hospitals. The aim of the study was to analyze the quality of life of elderly people with chronic diseases in the working area of Kembangan Hospital, West Jakarta in 2023. This study used a quantitative approach with a cross-sectional design, with an elderly population in the working area of Kembangan Hospital and a sample size of 60 elderly people by Simple Random Sampling. The research instrument used the WHOQOL-Bref questionnaire, while the questionnaire was used to measure the variable characteristics of the elderly. Research time: Juni 2023. Data analysis techniques using univariate, bivariate and multivariate analysis. The results showed that the most chronic diseases were hypertension (50%), diabetes mellitus (23.7%), hypertension and diabetes mellitus (6.7%), hypertension and heart (6.7%), arthritis (3.3%), the rest is a combination of existing chronic diseases. The proportion of high quality of life for the elderly (63.3%) and low quality of life for the elderly (36.7%), marital status, education, employment, income and status of residence as well as the length of chronic disease in the elderly are related to the quality of life for the elderly, while age, gender, name of chronic disease and the number of chronic diseases are not related to the quality of life of the elderly. The dominant variable related to the quality of life of the elderly is income with OR = 0.269. Suggestions that can be recommended to the Kembangan Hospital are reactivating geriatric services through promotive efforts for elderly health so that chronic diseases in the elderly can be detected early and receive optimal treatment so as to improve the quality of life of the elderly, can open geriatric innovation services that are "One Stop Service for the Elderly"

Analisis Jangkauan Layanan Halte Trans Metro Pasundan Terhadap Lokasi Perguruan Tinggi di Wilayah Bandung Raya

Efforts to improve the quality of Trans Metro Pasundan services can be carried out by determining the coverage area of Trans Metro Pasundan bus stops. One way is by analyzing the coverage area of TMP bus stops towards the locations of universities located in the Bandung Raya region. The method used for this analysis of TMP bus stop coverage towards university locations is the network analyst service area method. The coverage radius for TMP bus stop services is determined based on the maximum walking distance from and to the TMP bus stop, which is 400 meters and 800 meters. The analysis results show that out of 124 universities in the Bandung Raya region, 31 universities are within the coverage area of TMP bus stops within a 400-meter radius, and 45 universities are within the coverage area of TMP bus stops within an 800-meter radius. An analysis of the coverage capability of bus stops towards universities shows that the Bandung Accounting Academy is the university most accessible by TMP bus stops, with a total of 8 bus stops within a 400-meter radius and 13 bus stops within an 800-meter radius.

Public Service Innovation through Public Service Mall

Public service reform is carried out by carrying out a process of change in the bureaucracy which will affect the orientation of public services; at first, the transformation of public services is the adoption of private sector values, which are often profit-oriented services so that people find it difficult to get services. So far, the dynamics of public services in Indonesia have tended to be late in responding to the needs of the grassroots in every region in Indonesia, so this requires ongoing steps, meaning that evaluation and correction must continually be improved to achieve the goal of bureaucratic reform that reaches the heart of bureaucracy in Indonesia. This study aims to describe and analyze the implementation of the Sumenep Regency Regent's Regulation Number 49 of 2019 concerning implementing Public Service Malls (MPP) in the Sumenep Regency. This research was at the Investment and One Stop Service Office, Sumenep Regency, East Java Province. Researchers used a descriptive qualitative research approach with data collection techniques using observation, interviews, and documentation. The results of this study are the implementation of the policy of the Sumenep Regency Regent's regulations covering several factors, including communication factors with the clarity of policy orders from the Regional Government to implementing organizations, resources related to facilities and infrastructure both available and not yet available, disposition, bureaucratic structure in operational standards procedures for implementing services and digital innovation. The driving and inhibiting factors in implementing this policy are presidential and ministerial regulations regarding the administration of public service malls, the public's low understanding of the applicable system, and the difficulty for the community to obtain optimal and effective services.

Implementation of One Stop Service at the Yogyakarta City Licensing Service in Improving the Investment Climate in the City of Yogyakarta in 2020

This study aims to find out: 1) the implementation of OSS at the Yogyakarta City Licensing Service in improving the investment climate in 2020, 2) the factors that influence improving the investment climate in 2020. This research uses a qualitative descriptive method to describe the implementation of OSS at the Yogyakarta City Licensing Service in improving the investment climate in 2020. Based on the research results, the implementation of OSS at the Yogyakarta City Licensing Service in improving the investment climate in 2020, studied with the theory of public service quality shows that the quality of service is very good (A) with an average index value of 3.26. Based on the results of this study, it can be concluded that the implementation of OSS at the Yogyakarta City Licensing Service in improving the investment climate has been very good because the investment licensing process is transparent, has time and cost certainty so that potential investors are interested in investing in Yogyakarta City which will have an impact on growth of economy in the city of Yogyakarta.

MONGOLIA’S EXPERIENCE IN E-GOVERNANCE AND CURRENT CHALLENGES

Although, Mongolia carried out “E-Government Mongolia” national programme in 2005-2012, the National Programme to develop Integrated Registration System in 2008-2012, and the E-Governance National Programme in 2012-2016, the operation to separate information communication networks and services could not be successfully completed. The main reason is the inertia of mentality of the previous system to continue the state ownership of databases of all types, to monopolize of all profits for the government and to use for exercising power in implementing activities in information and communication sector resulting in ineffectiveness of political system and governance. In order to assess the digital governance issues and challenges of Mongolia, we intend to analyse policy documents, and conduct case research and make an inductive conclusion. First, we examined the implementation of the Government policy of Information and Communication Development. The Government of Mongolia prioritizes the following 6 tasks towards the development of the sector development. These include: a) legal framework, b) networks and infrastructure c) service d) innovation and research, e) production, f) investment and competition g) information security and h) e-governance. Therefore, we aimed to examine the implementation of these tasks, their stages, and their mutual dependence. Second, to evaluate the overall implementation of the E-Governance, we analyse historical development, political decisions regarding e-governance, legal framework, and negative consequences in government service and information transparency through cases. Large majority of the population (78.2%) or 2,602,000 people use internet and social networks. This indicates that there is very high internet usage among the adult population. To be more precise, individuals between the ages of 14 and 64 constitute 64.4% of the population, indicating a significantly high proportion. There are 496 government services that are provided online. Among other services, most widely used digital services include: one stop service, Electronic kiosk of government service, “Khur” government information exchange system, “Dan” recognition and access system, E-Mongolia, and E-barimt application . Our research findings suggest the following conditions for the major difference of above-mentioned quantity and percentages, slow progress of digital transformation. These are: Legal environment for digital services is not established; Open databases are not accessible, only government can use them; Although government services can be provided online, society has not yet recognized its security and still tends to demand for paper-based certification; Information security is not guaranteed; Databases are only used for government decisions, but frequency of sudden changes in the information security level sets up the various discrimination in the society. The key findings of the research indicate the difference between the above-mentioned figures is large and the digital transformation is not effective due to the following conditions.In conclusion, the lack of a legal framework for e-government is caused by the lack of a unified public management or absence of central ministry on the relevant policy. Due to the lack of coordination between the use of the database and other policies, citizens are obliged to provide in-person services by government agencies and provide additional paper documentation. The fact that the usage of digital signatures is limited, with only a small percentage used in public tenders and banking services, is becoming the main pressing issue.

Of Public Satisfaction In Public Services Investment Department And One Stop Services (Dpmptsp) Bengkulu Province

The problem is the lack of optimal implementation of licensing services based on one-door integrated services, so that it affects people's satisfaction. It can be seen that the implementation of services does not feel easy both in terms of service procedures that are still not understood by the community, facilities and infrastructure that are not maximally adequate. Based on the research results, it can be concluded that the implementation of licensing and non-licensing services in general is going well, but with a note that there are still several elements that have not made the community feel satisfied. In the service provided by DPMPTSP Bengkulu Province, the community really appreciates the free service fee, the officers who are very competent in their field, the friendliness of the officers who provide services, the requirements are quite understandable. However, the community is dissatisfied with the speed of the service provided and also regarding procedures that are not understood by some of the people who are applicants for permits. In addition, there are factors that influence the services provided by DPMPTSP Bengkulu Province, including service implementing apparatus, service facilities and infrastructure and bureaucratic structure.
 Keyword: service, stratification, community

The Effectiveness of Public Services in Realizing Good Governance

Public service is one of the strategic issues in Indonesia because it involves basic needs that must be obtained by society and in its implementation there is interaction between public service providers and the society. Public service can be the benchmark for the success of the performance of the governments, and good governance can be implemented. This research aims to observe and provide solutions in the implementation of public service on Investment and Integrated One Stop Service of (IIOSS) Bali Province to realize good governance. Qualitative descriptive research methods with inductive approaches are used. The data was obtained through interviews, the data was then processed using triangulation methods such as data reduction, data presentation then drawn conclusions. Based on the research results, The quantity and quality of output of IIOSS Bali Province met the 2022 Indonesian Public Service Standards, IIOSS Bali Province Using the online system saves time, simplifies the service process and provides more transparency of information flow to public service recipient, IIOSS Bali Province able to adapt well in response to internal and external changes, by developing a website-based digital service called PRESTISE (Electronically Integrated Licensing), IIOSS Bali Province providing training to the employees the use of technology also Community Satisfaction Survey with service recipients selected as respondents showing score of 93,680 (A-level Quality Service). In conclusion, the effectiveness of Public Services at the Bali Provincial Investment and One-Stop Services Office in realizing good governance has been going well and in line with good governance principles.