Statutory Social Work Research Articles

Contesting Neoliberal Reform of Statutory Social Work in Switzerland and England: Discretionary Spaces, Collective Resistance and Ethico-Political Professionalism

Abstract This article reports findings from a qualitative study of the impacts of, and practitioner responses to, neoliberal social work reforms in Switzerland and England. The article highlights commonalities, and contrasts, in how neoliberalism has restructured social work across the two jurisdictions. Social workers responded to neoliberalisation in a variety of ways, often through adaptation but sometimes by challenging reforms. This resistance primarily involved individualised forms of agency promoting social justice in practice, such as carving out discretionary spaces within casework. However, in Switzerland, collective agency also emerged in the form of anti-cuts campaigning alongside service users. The literature tends to counterpose these micro and macro levels of agency, theorising discretion and resistance to the contradictions and value tensions generated by neoliberal reform as largely a product of practitioners’ individual ethical dispositions. However, we argue that enduring legacies of social justice values and relationship-based practices within social work institutions are also relevant in shaping how social workers navigate reforms. These enduring features offer institutional and normative resources of solidarity which can strengthen the possibilities for practitioner agency, at both individual and collective levels, to resist neoliberal reconfigurations and promote more liberatory and transformative forms of practice. We call this orientation ‘ethico-political professionalism’.

Reflections from members of a collaborative social work practitioner–academic research team investigating the career progression experiences of black social workers

This article shares the reflections of members of a collaborative practitioner–academic research team in social work. The team investigated the career progression experiences of black social workers working in statutory social work services in South-East London. Our intention in this article is to share our experience of researching a subject that holds emotional and political resonance. We do so by offering individual perspectives from different team members on how their project involvement affected them both personally and professionally. We also discuss some of the general themes identified in our reflections. These include practitioners growing in research confidence, the need to create a safe emotional space for stories of researcher discomfort and uncertainty to be heard, the effects of undertaking research on professional social work identity, and curiosity about whether our research endeavours can change social work career progression policies and practices for black social work colleagues. We caution that a safe emotional container is required when researching personally and professionally sensitive, subjects such as racism and discrimination in social work. We hope that our article inspires social work practitioners to become involved in research activities.

Measuring quality in communication is imperative for social work education, practice and research, but what does it take? A social worker perspective

Measuring quality in communication is imperative for social work education, practice and research, but what does it take? This article describes the challenges faced by social workers in developing a set of scales and a coding framework for measuring quality in statutory social work communication between social workers and vulnerable young people. By sharing and reflecting on our experiences, we hope to offer other colleagues support in performing a similarly challenging task. A large body of filmed meetings from six different municipalities formed the basis for developing and testing the scales. All meetings between participants in the research process were taped, analysed and combined with field notes and coding results to identify the different challenges. The research process underlined not only that quality in statutory social work communication is a complex and context-dependent phenomenon but also that the process of quantifying and coding can generate new insights into the phenomenon. The analysis identifies that the quantitative translation of statutory social work communication created four different key challenges: ‘Struggling with context’; ‘When theory does not match reality’; ‘Unforgivable mistakes’; and ‘The relativistic no man’s land’.

A Birthmother’s Counter-Story of Racism and Oppression in Children’s Social Work: Carving an Afro-Centric Space for Sawubona in Euro-Centric Social Work Education, Practice, and the Safeguarding System

Abstract In this article, I ask ‘What are the specific challenges and controversies that birth mothers of ethnic minorities (EM) experience in the safeguarding context’? The aim is to examine safeguarding practices and ascertain how power, racism and gender oppression are understood and experienced by mothers of EMs in social work. The literature highlighted complexities and ethical concerns regarding child protection services with EMs in England. Undertaking qualitative research, a case study approach was used, and purposive sampling was applied to recruit and interview six mothers of EM backgrounds. This article provides an empowering space for Miriam, an Asian mum recounting her lived experiences of statutory social work. Critical theory, critical race theory and intersectionality were the theoretical frameworks, and a framework approach was utilised for data analysis. Key findings revealed the insidious nature of racism, oppression and White dominance, constructing devastating, adversarial work practices that oppressed, excluded, and deprived Miriam. There was an urgent need for change. Drawing on my African heritage, I theorise that the Afro-centric philosophy of Sawubona could make a profound contribution to British social work. Elucidating, ‘I see the whole of you’, the Sawubona practice model illustrates social work values of equality, empathy, dignity, tolerance and respect.

Towards a ‘Social Model’ of Mental Capacity for Social Work

Abstract The statutory social work role in England and Wales regularly involves assessment and ‘best interests’ decision making under the Mental Capacity Act (MCA) 2005. Legal frameworks that permit substitute decision making have, however, been challenged as a contravention of the human rights of people with disabilities. This article aims to answer the question: ‘Can mental capacity be theorised for social work assessment in England and Wales in a way that is compatible with social work ethics and values?’ Findings are that mental capacity is a complex and disputed concept best described using a constructivist ‘social model’ which situates it as a property of an individual’s relationships. Such a model suggests that assessments are a joint endeavour and that the quality of the relationship between assessor and assessed is crucial. The present legal framework disincentivises but does not prevent capacity assessment based on a social model. The existing literature suggests that further research might identify ways in which social work capacity assessment could enhance rather than diminish the autonomy of the people involved. These findings have implications for social work research, education and post qualification training.

Linking administrative data on children's social care to investigate the outcomes of provision

ObjectivesThis paper will present findings from a study of linked administrative data on children’s social care (CSC) services in England. Its objectives were to identify and profile the underlying categories of demand for CSC services in England and compare the outcomes of provision between these categories, using a range of measures.
 MethodsAn anonymised longitudinal dataset was assembled for children in need and children in care who received services in England between 2015-21. Latent Class Analysis (LCA) was used to identify mutually exclusive categories of demand for all children subject to a statutory social work assessment within that period, based on the factors identified at assessment. Descriptive profiles of these categories were constructed using demographic data as well as children’s intervention pathway following assessment. Survival analysis using adjusted Cox regression models was then undertaken to compare rates of re-referrals, repeat child protection plans, and re-entries to care, for children receiving services within each category.
 ResultsThe latent class analysis found twelve distinct categories of demand for children’s social care services, which were consistent across local authorities. Conditional probabilities were used to interpret the demand represented by each category, in consultation with stakeholders. The most prevalent category was domestic abuse and violence (19.7%), followed by complexities around parental mental health (18.4%). Other categories included disability, child mental health, risks outside the home, complex domestic abuse, and concerns about another person in the family or household. The profile of children varied across these categories, including age, gender, ethnicity, the level of risk identified by services, and the type of provision received. Significant differences were also found in the outcomes of provision across categories, especially in re-referrals and re-entries to care.
 ConclusionThe categories create an evidence-based typology of demand to supplement conventional performance measures. Local profiling of these categories can be support designing and planning services and aligning the textual information gathered in assessments with the statistical data used for audit and inspection.

Retention in statutory social work from fast-track child and family programs

Summary Two fast-track child and family social work training programs have been established in England — Step Up to Social Work and Frontline. Trainees’ financial support is far higher than for mainstream social work degrees. One of the reasons claimed for setting up these programs is addressing retention, although critics (of Frontline) predicted graduates would not stay in social work. A 4-year study assessed retention and reasons for leaving social work. Attrition rates from statutory social work were calculated from responses ( n = 2543) to annual surveys, plus looking up non-respondents in the professional register. Interviews were conducted with fast-track graduates ( n = 80) and employers ( n = 29). Findings The overall rate of social work graduates not in statutory social work at 18 months post-qualification was 12% for fast-track programs, and Higher Education Statistics Agency survey data show attrition at 15 months post-qualification as 18% for all social work routes. Frontline's original national recruitment approach was less successful for retention than Step Up to Social Work's regional approach. Perceived local authority support and intrinsic job satisfaction were associated with attrition in longitudinal bivariate analysis. Fast-track graduates leaving statutory social work typically moved to work in social care (including policy roles), health, or education. Applications Early-career attrition appears to be somewhat lower from fast-track programs than from all social work graduates. Longer-term comparison is not yet possible. In promoting retention, employers should be aware of the importance of staff perceptions of the local authority as supportive, and of their intrinsic job satisfaction.

A Sociological Reading of Statutory Social Work and Irish Corporate Governmentality: On the Death of Creativity

Abstract The corporate and neo-liberal governance of Irish social work, and a strangle-hold of legal-rational reasoning on the profession, has led statutory social work to be increasingly alienated from its traditional commitment to radical change in the pursuit of true social justice. Whilst this case has already been made, we set out to extend debates around an ‘epistemic schism’ in social work through a sociological critique of creativity. The demise of creativity arguably lies in the fettering of social work by corporate state entities, increasingly prescriptive governmental law and policy and a degree of deliberate deformation of social work through the health and social care regulator CORU. We argue that as the artistry of creative practice increasingly now comes under assault through proceduralisation, corporate governance and risk aversion, any remaining residuals of creativity also come to be repackaged and misappropriated in the form of ‘professional discretion’. What is at stake in the death of creativity is the death of anything surplus and exceptional to that which social workers are mandated to do. Moreover, we propose that without creativity, social workers can no longer fulfil the profession’s ideological goal of dismantling social injustice at a wider societal level.

Towards an agonistic social work: a framework for political action and radical practice

ABSTRACT The aim of this article is to envision a way of bringing political dimensions into the mainstream of social work. Departing from a critique of the long-standing inability of conventional social work to address social problems in political terms, the article conceptualises social work as a profoundly political terrain and argues for the need to make space for politics at all levels – from the administrative procedures of statutory social work to advocacy campaigns and community work aimed at political reform. By using the works of Chantal Mouffe, the article brings together radical political theory and the critique of a depoliticised profession to suggest a framework for the politicisation of social work. If social work is to credibly invoke ideals such as social justice and human rights, it must create a space where such aspirations can be politically articulated and claimed as part of an agonistic struggle to radicalise democracy. Given the profoundly political nature of a discipline and profession that deals with human suffering, the article frames social work as an agonistic project with ambitions to take an active part in political conjunctures, as well as in the construction of political visions towards a more just world.

Helping or Controlling? Choice of Coping Methods When Dealing with Violent Clients in Statutory Social Work

Client violence in social work is a workplace problem in Sweden and internationally. Frontline workers in public agencies have the discretion to decide how they deal with clients to cope with challenges like violence and threats. The coping methods may favour some clients while disadvantaging others. Ultimately, the coping practices may become de facto policy, which may not match official organisational policy. This article explores coping methods statutory social workers use to manage violence and threats in their day-to-day dyadic interactions with clients. The article is based on qualitative interviews with social workers (n = 19) who, according to their perception, were victims of client violence. Theory on street-level bureaucracy and frontline workers’ discretion is used. Based on thematic analysis, the results show that social workers draw from four groups of coping methods depending on their moral and normative dispositions. These include (1) the forced helper, (2) the compassionate helper, (3) the distanced helper, and (4) the authoritarian helper. Social workers oscillate between different dispositions depending on situational needs, striving to find the appropriate balance between helping and controlling clients. Studying social workers’ day-to-day dyadic interactions with clients highlights how coping methods could shape social work policy and practice.

IS THE DEVELOPMENTAL SOCIAL WELFARE APPROACH TO CHILD PROTECTION SERVICES WORKING? VOICES OF CHILDREN, FAMILIES AND SOCIAL WORKERS IN EASTERN CAPE, SOUTH AFRICA

Decades of research have highlighted the challenges facing child protection services in a developmental approach. The aim of the article is to explore whether the developmental social welfare approach contributes to an improvement of child protection services. A descriptive case study design was applied in the Eastern Cape province, South Africa. The findings revealed limited knowledge among social work practitioners about the implementation of the developmental social welfare approach. The findings also revealed an overwhelmed child protection system that lacks coordinated and integrated services. It is recommended that child protection services be divided into prevention, early intervention and statutory services. Keywords: vulnerable children, Children’s Act of 2005, child protection social workers, developmental social welfare approach, statutory social work

Exploring the role of the UK renal social worker: The nexus between health and social care for renal patients.

Patients living with progressive chronic kidney disease may face a variety of ongoing physical, emotional, financial and/or social challenges along the disease pathway. In most UK renal units, psychosocial support has traditionally been provided by a renal social worker. However, in recent years, the numbers of renal social workers have been declining. The specialised role is poorly understood and there is no UK research about the profession. To inform future research and guide workforce planning, this study presents the first-ever exploration of the UK renal social worker role. It aimed to map the profession's activities and reasons for involvement in patient care, as well as providing an initial evaluation of that involvement on patient wellbeing. This mixed-method study recruited adult renal social workers (n = 14), who completed diaries over a 4-month period, participated in a focus group, and provided secondary data (caseload data and audit files where available) to give insight into their role. The evaluation of social work involvement on patient wellbeing used a pre-post intervention design. It measured distress, anxiety and depression levels as captured by the Distress Thermometer and Emotional Thermometers. A total of 161 patients completed the pre-involvement questionnaire, and 87 (55%) returned the post-involvement questionnaire. The renal social worker role is creative, broad and fluid, with variations in roles linked to differences in employment and funding arrangements, configurations of the wider multidisciplinary renal team, level of standardisation of psychosocial care, availability of community services, and staff-to-patient ratios. Renal social work is different from statutory social work, and renal social workers are generally able to offer continuous rather than episodic care and support patients that would not meet strict local authority eligibility criteria. The findings showed that this support leads to significantly reduced distress and anxiety.

Solidary authority – conceptualising relations of care in statutory social work with vulnerable children and families

ABSTRACT This article investigates how statutory social workers use their authority in relation to children and families in Danish child welfare and protection services. It seeks to create knowledge about how it is possible to care in a statutory and governmental context that involves authority to intervene in the lives of children and families, and where recent trends towards individualisation of social problems and cost-effectiveness challenge social work ideals and practices of care and solidarity. By drawing on theories of care and analysing qualitative data from an ethnographic field study of professional practices in two municipal child and family departments, the article introduces the concept of solidary authority as a starting point for understanding relations of authority and care in social work. This concept inserts care practices in the context of the authority and power of the welfare state, and it captures how state authority depends on professional solidarity and care for the needs of citizens in disadvantaged positions in order to create welfare, well-being and social justice. Finally, the article concludes on the possibilities of care and solidary authority in a changing governmental context.

Registered social workers' supervision across areas of practice in Aotearoa New Zealand

INTRODUCTION: This article examines the supervisory experiences and views of registered social workers across the practice areas of statutory services, health and non-government organisations (NGOs.) The article aims to establish a baseline for supervision across areas of practice in Aotearoa New Zealand and discuss the implications any differences have for the supervision of registered social workers.METHODS: Demographic data from 266 postal survey respondents was descriptively analysed. A one-way ANOVA and Tamhane T2 post hoc tests were applied using IBM SPSS 24 to explore variances in means for the independent variable of Area of Practice across 10 scales about the respondents’ supervision experiences.FINDINGS: Differences were identified in the workforce profile of each area, and there were significant differences in supervisees’ experiences of supervision across areas of practice which reflected each area’s different supervision culture, policy, and practices. The findings show that supervision in health and NGO areas was more professional, clinical, cultural, reflective and involved more positive content within a more constructive supervision climate than supervision in the statutory area.CONCLUSIONS: A significant difference was found between the quality of supervision experienced by social workers in health and NGOs and their statutory social work colleagues. This needs to be addressed through changing the supervision climate, developing supervisor capability and the uncluttering of supervision through separating professional/clinical supervision from line management. This study provides a foundation for further research that compares supervision across practice areas.

Creating the conditions for collective curiosity and containment: insights from developing and delivering reflective groups with social work supervisors

ABSTRACT In this article, we share our reflections and insights from developing and facilitating small group reflective practice spaces over the last 3 years as part of a government-funded professional development programme for statutory children and families social work supervisors and their managers. Based on formal programme feedback and communication with facilitators and participants, there is clear evidence that participants have valued the space to reflect with peers on the diverse dilemmas they face in their role. We begin by setting the context for including small group spaces in the programme, and outline the theoretical and research frameworks underpinning our approach. Drawing from the sources of evidence outlined above, we explore three key thematic reflections: creating conditions for successful reflective groups; understanding roles and functions within the groups and reflecting on group processes. We conclude the paper by highlighting our learning from both in-person and virtual modes of delivery.

‘Wishes and feelings’: Misunderstandings and missed opportunities for participation in child protection proceedings

AbstractThe gathering of ‘wishes and feelings’ in UK child protection proceedings (s.53 Children Act 2004) should highlight the child's opinion of social work intervention and services provided. However, with no statutory social work guidance on participation currently in place, children frequently miss opportunities to be involved in their own child protection planning. This paper is drawn from a 3‐year study into participation in child protection social work. It includes findings from qualitative interviews, and one focus group, with social workers, parents, children and participation workers, from three local authorities in the United Kingdom. The findings revealed some examples of significant gaps in service provision, particularly from the perspective and understanding of the child. The skewed translation of wishes and feelings legislation, along with its subsequent (and often inadequate) application to practice, prevents children from understanding and responding to social work intervention and can lead to idiosyncratic practice. This paper provides recommendations for a practical response to practitioner dilemmas regarding wishes and feelings and bridges the gap between research and practice.

Power and Care in Statutory Social Work with Vulnerable Families

ABSTRACT Families subject to child protection services are often in a marginalised position with less resources to live up to normative expectations of parenthood. Statutory social workers and parents often hold conflicting views regarding the child’s needs and the family situation, and their relationship is asymmetric leaving the parents with less power to define the situation. This is legitimised in the child’s need for protection and care. However, parents and families can also be vulnerable. Therefore, a core ethical concern is how to act carefully in consideration of different positions and perceptions. In this article, we argue that within such a context of state power and service delivery ethical reflection is crucial, but in a way that makes visible the connection between power and care. Consequently, we offer an analysis of the connection between power and care in statutory social work that captures core ethical, relational and professional dilemmas. This analysis combines notions from care ethics with sociological perspectives on power, conflict, trust, recognition and social suffering, and is illustrated by the case Cecilia and her children. Based on this, we suggest possibilities for care ethics in statutory social work and further research on care and power.

Privatizing the central core of social work. Exploring the use of agency social workers in the Swedish social services

ABSTRACT The use of staffing agencies and agency social workers in statutory social work has not been given much attention from scholars, despite the extensive implications it may have for the organizations, employees and clients. By analysing the result of structured telephone interviews with representatives from 102 Swedish municipalities, this article brings some knowledge to this scarcely researched field. The aim is to map the extent of use of agency social workers, to analyse the reasons behind the use, and to identify any potential variation between municipalities and branches of social work. The findings show that the use of agency social workers is common, widespread and surprisingly unrelated to socioeconomic, geographic and demographic characteristics of the municipalities. The most common reasons for hiring agency workers appear to be related to achieving numerical stability of staffing levels, despite vacancies and recruitment difficulties. Although there were few detected differences between municipalities, there were great differences between branches of social work. It was far more common for child welfare units to contract agency social workers compared to social assistance and substance abuse units. Considering the vulnerability of the children that come into contact with the social services and the importance of continuity in these cases, this is a cause for concern. In addition, practically all hired agency social workers were contracted to investigate and assess the clients’ needs, i.e. partaking in the exercise of public authority, which adds legal and professional complexity.

When the organization is a problem: an empirical study of social work with substance use problems in more or less NPM-influenced Swedish municipalities

ABSTRACT New Public Management (NPM) has added new aspects to the conflict between political-bureaucratic steering and professional autonomy in the search for a substance use treatment system (SUT) that is economic and characterized by high quality, accessibility, and professional discretion. This article analyses if and how organizational aspects of NPM imply additional challenges for professionals and SUT. The experiences of 29 social workers, in different positions in the services and administration of SUT, in six municipalities with different degrees of NPM and post-NPM, form the empirical data. Many quality problems were common across municipalities: frequent unevaluated reforms, lack of resources for SUT, and cooperation issues. Several problems were especially pronounced in statutory social work. NPM added challenges. Competition with private providers was viewed as initially (in the 1990s) having improved treatment, but the present market was regarded as creating quality problems without savings. Cooperation between providers was a special quality challenge in NPM municipalities, and NPM added to treatment continuity challenges. While accessibility for resourceful clients was linked to NPM models, treatment for less resourced users was obstructed by NPM. Workplace climate and trust issues were more problematic in the most NPM-permeated municipalities. Professional discretion was difficult to link to local NPM degree. Increased standardization and documentation were often accepted as improving quality. While a system based on competition ideology appeared destructive for treatment quality, post-NPM reforms with cooperation between needs-assessment, treatment, and economic support, conformed better with professionals’ perceptions of good treatment.

Social work legitimacy: democratising research, policy and practice in child protection

This article analyses the concept of legitimacy as applied to the use of power in statutory social work with children and families in the UK. It draws on literature from police studies and criminology, in which the concept is a stable one that continues to be heavily researched and analysed. Police and social workers bear comparison in respect of legitimacy because of the significant powers they use on behalf of the state with direct implications for the civil and human rights of their fellow citizens. The article defines legitimacy in theoretical terms before applying the concept to social work. Here, perceptions of fairness in the distribution of resources, the quality of treatment people receive, and the quality of decision-making are critically examined. The article then proposes a democratising agenda across the three domains of social work research, policy, and practice. Through challenging social work’s legitimacy and analysing its relationship to social democracy, it is argued that new ways may be found to realign practice with the values of human rights and social justice that are said to underpin the profession. Given the severe socioeconomic impact of the Covid-19 pandemic on many families, these questions acquire a particular urgency.