Spa Hotel Research Articles

SUSTAINABILITY ON INSTAGRAM: AQUA VILLAGE HEALTH RESORT & SPA CASE STUDY

Purpose: The aim of this study is to analyze the hotel Instagram posts that were posted on the social network, to verify people reactions as well as understand their content in terms of sustainability. Also, explore the opinions about the posts they did and understand if people can perceive the sustainability work looking at these posts. The article's object of analysis is the Aqua Village Health Resort & SPA hotel unit, a luxury hotel structure that advertises itself as sustainable, with a strong connection to the environment, endogenous and water resources. Design/Methodology/Approach: Authors used a mix approach, with netnography and survey quantitative analysis. Authors used netnography, counting and analyzing the 89 posts that the company made on Instagram, during seven months, between June and December 2022, to verify the types of posts and the reactions they provoked, as well as to assess their content in terms of sustainability. To complementing this analysis, surveys were carried out to test what the first and last post of each of the months under analysis transmits or makes them feel. Findings: The paper provide empirical insights about how to promote a sustainable Hotel on Instagram. Looking at the major conclusions, the paper provide information about the importance of Instagram posts and information about how a hotel can be sustainable and communicate that through social networks. With these results authors can conclude that the hotel does not use Instagram to be promoted as a sustainable player. Research, Practical & Social Implications: Authors suggest future research on how to use social media to promote sustainability. Originality/Value: This paper allows to understand the importance of promote a sustainable business using Instagram.

The effect of nutrition labels on lunch buffet consumption: a real-life experiment

PurposeThis study aims to increase knowledge of the ability of nutrition labels to guide consumer choices in real-life environments.Design/methodology/approachFood consumption and plate waste data were collected from two self-service restaurants (SSR) with different customer groups over six observation days: three control and three intervention (with nutrition labelling) periods. Study Group 1 consisted of vocational school students, mostly late adolescents (N = 1,710), and Group 2 consisted of spa hotel customers, mostly elderly (N = 1,807). In the experimental restaurants, the same food was served to the buffets during the control and intervention periods.FindingsThe nutrition label in the lunch buffet guides customers to eat fewer main foods and salads and to select healthier choices. Increased consumption of taste enhancers (salt and ketchup) was observed in the study restaurants after nutritional labelling. Nutrition labelling was associated with a reduction in plate waste among the elderly, whereas the opposite was observed among adolescents.Originality/valueThe results provide public policymakers and marketers with a better understanding of the effects of nutrition labelling on consumer behaviour. Future studies should further evaluate the effects of nutrition labelling on the overall quality of customer diets and the complex environmental, social, and psychological factors affecting food choices and plate waste accumulation in various study groups.

Tinjauan Atas Prosedur Pengelolaan Persediaan Pada Hotel Pesona Alam Resort & Spa

ABSTRACT
 Inventory is a fairly large current asset and has an important role in every company. Inventory is used to support the company's operational activities. Inventory management activities need to be carried out with correct procedures so that inventory security can be maintained. Security needs to be maintained starting from the purchasing process, storage to the inventory dispensing process. The purpose of this review is to understand how inventory management procedures are implemented at the Pesona Alam Resort & Spa Hotel in order to meet the needs of the company's operational activities. Apart from that, to find out the documents used and related parts in inventory management procedures at the Pesona Alam Resort & Spa Hotel. The results of the review show that inventory management procedures comply with the SOP determined by the company and are also implemented well. There is a separation of duties between related sections and the completeness of the documents is quite good.
 Keywords: Inventory Management

Influence of individual and social values on customer engagement in luxury thermal spa hotels: The mediating roles of perceived justice and brand experience

This study aims to examine how values (i.e., individual and social values) influence customer engagement after managing a service failure in the thermal spa hotel context, and the mediating roles of perceived justice and brand experience. The data was collected from a survey of guests of luxury thermal spa hotels in Portugal, and the research model was assessed using partial least squares structural equation modeling. The results show that individual values affect perceived justice and brand experience, which in turn contribute to a higher level of customer engagement. Brand experience is a better mediator of the relationship between individual values and customer engagement than perceived justice. The novelty of this study is highlighted by the mediating effects of perceived justice and brand experience on the relationship between individual values and customer engagement.

Research on the relationship between wellness tourism experiencescape and revisit intention: a chain mediation model

PurposeThis study aims to construct a scale for measuring the spa hotel experiencescape in wellness tourism, clarify the mechanism through which wellness tourism experiencescape influences revisit intention and investigate the mediation roles of authenticity, memorability and organizational identification.Design/methodology/approachThis study conducted content analysis of interviews, online reviews and relevant articles and used the concept of experiencescape to interpret spa hotels’ experiential environment. The stimulus–organism–response (SOR) model was used as the basis for introducing authenticity, memorability, organizational identification and revisit intention to investigate how wellness tourism experiencescape affects tourists’ behavior. In total, 488 valid questionnaires were collected at Taiwanese spa hotel clusters.FindingsFour factors of spa hotel experiencescape were identified: health promotion treats, mental learning, unique travel experience and healthy diet. Existential authenticity–memorability and existential authenticity–organizational identification exerted full positive mediation effects in the relationship between wellness tourism experiencescape and revisit intention.Practical implicationsThis study provides guidance on experience design for spa hotels. It promotes the consideration of existential authenticity in wellness tourism design.Originality/valueThe COVID-19 pandemic has raised awareness of wellness, drastically increasing the potential of the wellness tourism market. This study investigated the construction of wellness tourism experiencescape and its influence, and the findings can facilitate post-pandemic restoration of the wellness tourism industry. On the basis of SOR model, a chain mediation model was proposed to reveal the influence of wellness tourism experiencescape on revisit intention. Existential authenticity was discovered to play a crucial role in the relationship between wellness tourism experiencescape and revisit intention, which suggests that existential authenticity should be considered during service design and in marketing strategies for wellness tourism.

Feedback as a tool to manage change in hotel service on the example of a five-star hotel

The article deals with the problems of assessing the quality of hotel services. Attention is paid to the consumer loyalty index (NPS) and the guest satisfaction index (CSI). Using the calculation of these indices, an analysis was made of the Feedback Management Service project at the Mriya Resort & SPA hotel in 2021–2022. The algorithm is shown and proposals for its promotion are made.

HSD12 Assessing the Changes of Spa Hotel Demand in Hungary between 2012 and 2019

In general, the demand for medical tourism is influenced by several factors. The first is an aging population with a growing health problem and discretionary income and leisure. The second is changes in health behaviours that focus on disease prevention. Research seeks the answer to the changes in the demand for medical tourism in recent years in spa hotels.

Cleanliness, Health, Safety, and Environment Sustainability (CHSE) Implementation in Housekeeping Department

ABSTRACT
 Purpose: This study was conducted to determine the application of SOP (standard operating procedures) in the Housekeeping Department before the Covid-19 pandemic and after being certified CHSE (cleanliness, health, safety, and environmental sustainability at the Renaissance Bali Uluwatu Resort & Spa Hotel, Bali, Indonesia.
 Research methods: The study uses a qualitative descriptive method using narrative analysis of data sources. The interviews and the informants are addressed were executive housekeepers, housekeeping supervisors, and housekeeping staff at the Renaissance Bali Uluwatu Resort & Spa Hotel.
 Results and discussion: There was a significant difference between the application of SOP in the Housekeeping Department (room attendant, public area attendant, and laundry station) before the covid-19 pandemic and after being certified CHSE at the Renaissance Bali Uluwatu Resort & Spa Hotel.
 Implication: There are significant differences in the application of SOP at the Renaissance Bali Uluwatu Resort & Spa Hotel after being certified CHSE in the room.
 
 Keywords: standard operating procedures, CHSE, housekeeping department.

Kinship in the (Un)Making

Kinship in the (Un)Making

Architecture of contemporary spa hospitality - current tendencies in designing spa hotels

The emergence of spa tourism as a sector of the wellness tourism marketplace is reflected in contemporary architecture of spa hotels. These facilities are essentially accommodation facilities that offer a variety of individual treatments and services for spaseeking tourists focused on their health and wellness. The primary objective of the research is to investigate current tendencies and strategies in the field of architectural design of spa hotels, as well as to explore successful design approaches. The research begins with elaboration of basic characteristics of modern wellness tourism, followed by the definition of spa hotel as a special type of hospitality facility. Later, classification of modern spa hotel modalities is elaborated and further clarified using relevant case studies. The second part of the research is the analysis of recognized design tendencies in terms of spatial organization of spa hotels. In the conclusion, their further applicability in wider practice is discussed, and certain disadvantages and limitations are listed.

Kualitas Pelayanan, Fasilitas Fisik, Dan Peromosi Terhadap Kepuasan Konsumen Pada Hotel Aneka Lovina Villas & Spa

The purpose of this study was to determine the effect of service quality, physical facilities and promotions on consumer satisfaction at Aneka Lovina Villas & Spa Hotel. This research was conducted at Aneka Lovina Villas & Spa hotel with the observed population were all visitors of Aneka Lovina hotel. As many as 94 people were drawn from guests or visitors who have used Aneka Lovina Hotel services randomly (random sampling technique). Data collected by giving questionnaires to the sample. The data obtained were analyzed by multiple linear regression with the help of IBM SPSS 25.Based on the results of data analysis obtained the relationship between independent and dependent variables as follows Y = 2.804 + 0.244 X1 + 0.406 X2 + 0.080 X3. Partially, service quality influences customer satisfaction with a t value of 10,193, physical facilities affect customer satisfaction with a t value of 5,561, and promotion influences customer satisfaction with a t value of 2,369. Simultaneously variable service quality, physical facilities and promotions significantly influence customer satisfaction with an F value of 175,830.

Peran Return On Investment dalam Upaya Peningkatan Laba pada Sektor Pariwisata Hotel

This study aims to determine the factors that surround Return on Investment at Holiway Garden Resort Spa Hotel. Data analysis techniques using SEM PLS method and research samples in the form of financial report data as much as 36 months. Based on the results of the hypothesis test found that, variable sales volume, operating costs, Debt Equity to Ratio, Total Asset Turnover, and cash turnover had a significant positive influence on ROI at Holiway Garden and Spa Hotel. So that all hypotheses in this study are accepted. Based on the results of the study, all these factors become important elements to be considered in financial management in order to maximize profit income in the company.

Lingkungan Kerja Dan Motivasi Kerja Karyawan Hotel Matahari Beach Resort & Spa.

This study aims to examine the effect of work environment and motivation towards employee performance at Matahari Beach Resort & Spa Hotel. Research design used in this study is quantitative causal. The research subjects were 122 employee who worked at Matahari Beach Resort & Spa Hotel and the objects in this study were work environment, work motivation and employee performance. Data collected through questionnaire and analyzed using path analysis. The results showed that: (1) work environment has a positive and significant affect on employee performance (2) work motivation has a positive and significant affect on employee performance (3) work environment has a positive and significant affect on work motivation and (4) work environment has a positive and significant effect on employee performance through work motivation at Matahari Beach Resort & Spa Hotel

The 2017 Rigopiano Avalanche—Dynamics Inferred from Field Observations

Data on the disastrous snow avalanche that occurred on 18 January 2017 at the spa hotel Rigopiano, municipality of Farindola in the Abruzzo region of central Italy, are analyzed in different ways. The main results are the following. (i) The 2017 Rigopiano avalanche went beyond the run-out point predicted by the topographic-statistical α-β model with standard Norwegian calibration, while avalanches in neighboring paths appear to have run no farther than the β-point of their respective paths during the same period. (ii) The curvature and super-elevation of the trimline between 1500 and 1300 m a.s.l. indicate that the velocity of the front was around 40 m s−1. In contrast, the tail velocity of the avalanche can hardly have exceeded 25 m s−1 in the same segment. (iii) The deposits observed along all of the lower track and in the run-out zone suggest that the avalanche eroded essentially the entire snow cover, but fully entrained only a moderate amount of snow (and debris). The entrainment appears to have had a considerable decelerating effect on the flow front. (iv) Estimates of the degree to which different parts of the building were damaged is combined with information about the location of the persons in the building and their fates. This allows to refine a preliminary vulnerability curve for persons in buildings obtained from the 2015 Longyearbyen avalanche, Svalbard.

Management Audit of Purchasing Function on the 1st Semester of 2020 in Jimbaran Bay Beach Resort & Spa Hotel

This research aims to determine whether management audit can detect weaknesses that occur in the purchasing function at the Jimbaran Bay Beach Resort & Spa Hotel and provide recommendations for these weaknesses. This research uses descriptive qualitative methods, namely the stages of management audit. The results of the management audit of the purchase function showed that there are weaknesses such as the price of goods not following the purchase order (PO), the supplier does not send the goods under the purchase order (PO), late payment of the debt to the supplier, the process of releasing goods without store requisition (SR), and the difference in the number of items in the store physically with the visual hotel program (VHP) system. The recommendations regarding to these weaknesses are by (1) selecting suppliers that/which are fit to the required criteria, and (2) do not just choose more than one supplier, (3) conduct meetings with suppliers regularly, and (4) tighten in releasing goods in stores.

The Influence of Reward and Punishment on Employee Performance at Royal Tunjung Bali Hotel & Spa Legian

This research aims to analyze the effect of Reward, and Punishment against the performance of Employees on the Royal Tunjung Bali Spa Kuta Legian & Hotel. This research method using the census to determine the number of sampelnya, with all employees so that the number of samples of research is as much as 35 employees. The data collection method using observation, interview and questionnaire presented to employees Royal Tunjung Bali Spa Kuta Legian & Hotel. Data analysis technique used is a Statistical Package for Social Science (SPSS) version 17.0. Data collection techniques used are observation, interviews, and questionnaires. Analytical techniques used was multiple linear regression analysis. The results showed that test results obtained F, with F count of 73.737 with significant value 0.000 < 0.05 then Ho is rejected, this means a variable Reward and Punishment effect simultan against variable Employee Performance. and also Reward positive and significant influence on performance of employees can be seen from the results of the test T retrieved the value T calculate the significance value 2.229 of 0.033. While the value T calculate the Punishment of 2.196 means having a significant and positive influence on performance of employees. Reward is the dominant or most variables in influencing the performance of employees. The results of this research show that the better the Reward for employees, which is supported by the existence of Punishment in the form of awarding penalties to employees who make mistakes it is able to improve the performance of employees become better again, so need to do a repair and improvement by Splurge management Tunjung Bali Hotel & Spa.

Spa hotels: Factors promoting wellness travelers’ postpurchase behavior

Our purpose in this study was to provide a clear understanding of spa hotel customers’ behavioral intention formation by examining the intricate relationships among quality, emotion (pleasure and arousal), satisfaction, and desire, and their effect on behavioral intention. Participants were 300 customers who had visited a spa hotel and used spa services in South Korea at least once within the past 3 years. Results showed the criticality of 3 spa quality dimensions (tangibility, assurance, and empathy) in eliciting pleasure. In addition, pleasure significantly contributed to improving satisfaction and desire, both of which led to behavioral intention. Results also showed that pleasure, satisfaction, and desire played a crucial mediating role in the theoretical framework. Finally, we successfully built a theoretical framework that efficiently links spa quality → emotion → satisfaction/desire → behavioral intention in a sequential manner.

Customer experience, well-being, and loyalty in the spa hotel context: integrating the top-down & bottom-up theories of well-being

ABSTRACTThis study attempts to incorporate the top-down and bottom-up theories of well-being in a spa hotel context. Derived from a sample of 357 spa hotel guests in Taiwan, the results show that a person’s internal disposition as well as his or her spa experience both have positive effects on subjective well-being regardless of the duration of the stay. It is also found that travel experience and well-being have positive effects on customer loyalty. These findings have important theoretical and practical implications.

Hotel Reservation in a Hungarian - Located in Hévíz - Thermal and Spa Hotel

International online peer-reviewed open-access journal offers a possibility for the international community of professionals working in the fields of regional and rural development or tourism to exchange their ideas and research results or practical achievements as it publishes results of both theoretical and applied research in these fields.

Functional Materials and Nanotechnologies (FM&NT 2018)

PrefaceThe 12th International Scientific Conference ‘Functional Materials and Nanotechnologies – FM&NT-2018’ was held on October 2-5, in Riga, Radisson Blu Latvia Conference & Spa Hotel. The event was organized by the Institute of Solid State Physics, University of Latvia (ISSP UL). This conference is a continuation of meetings, first of which was organized in 2006 by ISSP UL in Riga. Since 2013 FM&NT conferences turned over a new page, becoming a common conference of all three Baltic countries. Now it is being organized periodically by the ISSP UL, University of Tartu, and Vilnius University. FM&NT-2018 is also a tribute to 40th anniversary of the ISSP UL, Latvia’s Centenary programme Latvia 100 and beginning of Centenary year of the University of Latvia.The purpose of the FM&NT is to bring together materials scientists, physicists, chemists, research staff, engineers, as well as experts in a wide range of the most demanding application areas, and students from universities, research institutes and related industrial companies. The topics of the conference included materials for energy and renewable energy technologies, biomedicine, multifunctional inorganic, organic and hybrid materials for photonics, micro- and nanoelectronics.List of FM&NT-2018 International Organizing Committee, Programme Committee and Local Organizing Committees are available in this pdf.