Organizational Social Responsibility Research Articles

Influence of Economic Dimension Strategy on Organizational Image of Kisumu Heart Hospital

Corporate Social responsibility (CSR) is becoming an increasingly significant component of many firms’ strategic planning decisions. Statistics shows that more than 80% of health sector organizations in Kenya don’t seem to realize the importance of Corporate Social Responsibility. Among the approximately 20% that do understand the significance of corporate social responsibility, only 2% strive to implement it owing to a number of reasons. This has left a negative perception and bad image to the organizational stakeholders involving the patients, shareholders and the staff, sometimes leading to low profitability. This is evident despite the fact that success of a company is measured by its contribution to society. Most studies have shown both positive and negative relationship or failed to clarify impacts of corporate social responsibility of organizational corporate social responsibility on its image. None of the studies has also specifically shown how adoption of economic, environmental and social dimension strategies have impacted on organizational image of Kisumu heart Hospital. The main objective of this study was therefore to investigate the influence of economic dimension strategy on organizational image of Kisumu heart hospital. Study was anchored stakeholder theory. The study adopted correlational research design. The population of the study comprised of a total of 400 outpatients, inpatient and employees. The study adopted stratified random sampling and the sample size was 196 respondents. Primary data was used which was collected through questionnaire. Data was analysed using both descriptive and correlation statistics specifically Pearson Product Moment Correlation and Simple linear regression Model. The findings revealed that Economic dimension strategy has a positive and significant effect on corporate image (B=.132, p<.05. It was concluded that corporate social responsibility has a positive and significant effect on corporate image of Kisumu heart hospital. The study however recommended improving both economic dimension strategy The study may also inform the stakeholders in the health sector on the importance of CSR on the organizational image and growth.

Initiatives of organizational social responsibility: What makes impact on consumer socially responsible behaviour

Initiatives of organizational social responsibility: What makes impact on consumer socially responsible behaviour

Monitoring the Connection Between the Application of EFQM Model Principles and the Results of Organisations

Purpose: The present paper evaluated the connections between the degree of fulfilment of the EFQM model's requirements and the organisation's size, key results, social responsibility, employee satisfaction and customer satisfaction. Methodology/Approach: The dataset was acquired via an internet-based survey hosted on Google Forms. The survey targeted managerial personnel within manufacturing entities situated within the geographical boundaries of the Czech Republic. Findings: Research on the relationship between the degree of fulfilment of the EFQM model requirements and the organisation's size, critical organisational results, social responsibility, employee satisfaction, customer satisfaction and overall organisational results demonstrated a moderately significant to strong correlation for all monitored indicators. Research limitation/implication: The data is collected only in one specific country, but the production organisations in which the research was carried out are mainly foreign-owned. Originality/Value of paper: The current research results offer practical and theoretical implications. Theoretically, the research expands the literature on the EFQM model and its connection with current trends, which are the higher innovative activity of organisations and correlation with Industry 4. Practically, the research results will benefit managers, directors, and leaders of companies by allowing them to maintain an optimal level of quality management and estimate future requirements for complex enterprise integration.

Organizational development strategy and social responsibility of business

The article examines the relationship between the social responsibility of business and the development strategy of the organization in the modern economic situation. In current conditions, one of the pressing issues of doing business is the question of its social responsibility. Social responsibility of business has many definitions, but at its core it is the organization’s voluntary contribution to the development of society in all its spheres.

Validation of Brand Citizenship Behavior Development Model in Medical Tourism Employees

Background: Medical tourism industry as a service industry needs to take measures including branding to attract and retain tourists. This study was conducted with the aim of improving branding in medical centers active in medical tourism, through the test of the brand citizenship behavior development model of employees, which was calculated from a qualitative research based on the Foundation Data Model.
 Methods: The current field-survey research was conducted on a sample of 384 employees in contact with patients, 10 hospitals with admission departments for international patients in Tehran city, selected using convenience sampling method. The data were collected using a researcher-made questionnaire. The reliability of the questionnaire was evaluated with Cronbach’s alpha index and composite reliability, and its validity was evaluated using content validity and construct validity. Data analysis was done by structural equation modeling using SPSS 22 and Smart Pls 3 software.
 Results: All research hypotheses were confirmed, including the effect of causal categories in the three dimensions of organization, employee, and tourist on brand citizenship behavior, the effect of intervening and foundational categories on comprehensive marketing and branding planning except for organizational justice and social responsibility of the organization, the impact of brand citizenship behavior on the comprehensive planning of marketing and branding and finally the effect of brand citizenship behavior by mediation of comprehensive planning of marketing and branding on the consequences related to tourists, organizations, employees and extra-organizations. The evaluation of the structural part of the model and the relationship between the internal and external construct also indicated the optimal fit of the model.
 Conclusion: Attracting the support of employees in the direction of extra-role behaviors that strengthen brand identity and benefit from its positive organizational and extra-organizational results, requires the attention of managers and relevant officials to various organizational, managerial, individual, etc. factors. Moreover, creating a strong brand in medical centers requires comprehensive planning to increase the participation of employees of these centers.

Adaptive Differential Evolutionary Algorithm for Innovative Teaching and Learning in High School Project-Based Courses

Abstract In this paper, for the innovative teaching of high school project-based courses, an adaptive differential evolutionary algorithm is used as one of the tools of the project to help students solve complex problems. The traditional adaptive differential evolution algorithm has the problems of local optimum and low convergence accuracy; to overcome these limitations, this paper proposes an enhanced reverse learning adaptive differential evolution algorithm. The OL-ADE algorithm is improved by introducing the reverse learning strategy in machine learning to extract the reverse elite individual population from the original individual population and select the better-adapted individuals for mutation operation. After the project-based teaching, the students’ works have high scores in layout color matching, technical operation, organization, information awareness, and information social responsibility, and their scores are 8.6, 9.75, 9, 9.35, and 8.75, respectively. Therefore, this paper proves the Adaptive Difference Evolution algorithm’s effectiveness in innovative teaching of high school project-based courses.

THE LEVEL OF CORPORATE SOCIAL RESPONSIBILITY IN LARGE ORGANIZATIONS IN RELATION TO: SECTOR, ACTIVITY, TYPE OF OWNERSHIP AND LEVEL OF BUSINESS

The role and importance of socially responsible business in the last few years has been recognized in various economic activities. In addition to its importance in various economic activities, corporate social responsibility plays an important role for sustainable development. The aim of the work is based on the examination of the achieved level of corporate social responsibility (CSR) in large organizations in R. Serbia in relation to in relation to the sector, economic activity, type of ownership, level of business on the market. The research was conducted in the period from 2019 to 2021 on the territory of the Republic of Serbia, in which 165 large organizations participated. Statistical techniques of the Mann Whitney non-parametric test were used in the paper using a statistical program (SPSS version 25.0). By reviewing the professional and scientific literature on corporate social responsibility, also through the analysis of the obtained results, the authors proved that the hypothesis was partially confirmed between the average dimensions of CSR and by sector, economic activity, type of ownership, level of business in the market. Statistically significant differences exist in the level of corporate social responsibility in organizations in Serbia in relation to economic activity, between company headquarters, between types of companies, while there are no statistically significant differences in the level of CSR in organizations in Serbia in relation to the sector, the level of business on the market.

Understanding social responsibility and relational pressures in nonprofit organisations

Relational pressures across multiple levels push organisations to behave socially responsibly or sometimes irresponsibly. But how do relational pressures across multiple levels influence social responsibility of small nonprofit organisations working with marginalised groups? Nonprofit organisations are increasing in importance owing to their role in development and representation of marginalised groups’ interests, yet their social responsibility is little understood. Using the lens of standpoint theory, we explore social responsibility of small disability arts organisations in the nonprofit sector in Australia drawing on 53 interviews involving actors at multiple levels, supplemented by site visits and observations. We find small nonprofit organisations’ social responsibility in a state of flux, influenced by differing priorities, expectations, and demands from various actors across levels. We provide insights into organisational social responsibility dynamics, identifying three major tensions that small arts organisations face – formality versus informality, agency versus representation, and access versus excellence – in seeking to be socially responsible. Our findings have relevance for organisations in the wider nonprofit sector, underscoring the need to explore their social responsibility from a relational perspective. Further, the resultant tensions from relational pressures, as identified in our study, provide important implications for organisational social responsibility advancing theoretical and practical knowledge in this emerging field.

Perception of future production engineers on organizational ethics and social responsibility

The concepts of ethics and morals play a fundamental role in everyday interactions, establishing guidelines on what is considered correct or incorrect, as well as guiding decision-making in the face of different situations. organizational. In this context, understanding the perception of students who will soon be in the market, being able to develop organizational policies based on ethical principles, as well as promoting social responsibility practices, becomes extremely important. This study aims to investigate the perception of Production Engineering students at the Petrópolis School of Engineering at the Federal Fluminense University about ethics, morals and social responsibility as a backdrop for organizational management. For this, the PRESOR scale, developed by Singhapakdi et al. (1996 and 2001), in order to measure the students' perception levels on the theme. At the end of this work, results were obtained that allowed a more in-depth analysis of the relationship between students and their ethical perceptions, contributing to a better understanding of the pre-established limits in this academic context and that can contribute to future professional development.

Can Organizational Culture Encourage Corporate Social Responsibility and Improve Environmental Performance in [B]³ Companies?

Organizational culture is one of the resources used by companies to obtain competitive advantage and organizational sustainability, whether by financial, social or environmental efficiency (Chatman & O’Reilly, 2016; Dyck et al., 2019). Another resource that is being encouraged to try and achieve sustainability is Corporate Social Responsibility (CSR), which can be facilitated or inhibited by organizational culture (Leandro & Rebelo, 2011; Shanak et al., 2020). Therefore, this study aims to analyze the relationship of organizational culture and CSR practices on environmental performance in companies listed on [B]³ (Brasil, Bolsa, Balcão), São Paulo’s stock exchange. The results indicated that there are no direct relations between organizational culture, environmental performance and the mediating effect; however, at the significance level of 10%, companies with high polluting potential become more harmful to the environment when there is a predominance of market and hierarchical culture.

Measuring industry managerial discretion: a comparative study in the UK

PurposeThe theory of managerial discretion and the direct insights it provides in the understanding of the varying impact strategic and operational actions have on organizational change and business fortunes is an area of research potential underexplored in the UK. This study aims to establish whether the measurement of managerial discretion is constant between the two similar societal corporate frameworks of the UK and the USA listed markets.Design/methodology/approachThe extant managerial discretion ranking model, established in the USA, is empirically assessed for its validity and effectiveness across a sample of high- and low-discretion companies from the FTSE 350.FindingsUsing accounting measures, a clear and significant difference is established between UK high and low managerial discretion entities. The results prove to be significant in enabling the differential comparative analysis of the institutional characteristics of corporates.Originality/valueTo the best of the authors’ knowledge, no study of this nature has been conducted previously in the UK context. While the original model developed in the USA is now several decades old, the UK results reflect similar industry rankings as found originally in the USA, subject to some differences considered to be a result of the changing nature of global business since the 1990s. This study opens a new seam of novel research, which has the potential to uncover, at a granular level, the differential mores and character of management ethics, styles and practices in such issues as organizational change, corporate culture, governance and social responsibility.

Unlocking the Benefits of Outbound Incentive Travel: A Comprehensive Review Study

Purpose
 The objective of this research was to contribute to the literature on incentive travel programs and provide a foundation for future research in this area. To highlight the social implications of outbound incentive travel programs, including their potential impact on employee well-being, customer relationships, tourism, economic development, and the environment.
 Theoretical Framework 
 A framework for knowledge generation and theory development in incentive travel is attempted through the literature review.
 
 Design/ Method / approach
 A chronological analysis of the literature on incentive travel and event tourism is the focal point of this study. With reference to seminal contributions, key terms and concepts are underlined. Journals, publications, and research pertaining to this topic have been reviewed using content analysis. Each article was subjected to a series of content analyses, where the type of content, nature of the research, theme and sub-theme, publication year, type of journals, area or city focus, type of data and analysis tool used, respondent and author profile were all taken into consideration. A total of 45 papers were categorized according to the year they were published and then analyzed using the descriptive analysis approach.
 Findings 
 The findings of the study are likely to provide a comprehensive understanding of outbound incentive travel programs and their potential benefits and challenges, and offer practical guidance for organizations looking to implement these programs in a responsible and effective manner.
 
 Research, Practical & Social implications 
 The study may identify gaps in the existing literature on outbound incentive travel programs, highlighting areas for future research and exploration.
 
 Originality/ value 
 the study has the potential to contribute to both academic research and practical applications related to outbound incentive travel programs, and may have broader implications for organizational culture, values, and social responsibility.

Investigating the making of organizational social responsibility as a polyphony of voices: A ventriloquial analysis of practitioners’ interactions

Though studies increasingly suggest nurturing a polyphonic and conflict-centered understanding of organizational social responsibility—referred to as CSR here—little is known about which voices make a difference (how and with what effect) when practitioners discuss CSR matters. Similarly, more work is needed on what and how tensions emerge in CSR planning, and how conflicts are addressed. By analyzing conversations with a ventriloquial framework, this research shows that CSR unfolds as different elements of a situation voice themselves as concerns. As the voices of these elements support seemingly incompatible actions, visibility, coherence, and performance tensions surface in interactions. Given that doing CSR consists in responding to concerns and conflicts originating from them, the needs practitioners experience may prompt them to (re)negotiate alternatives for action, balance diverging requests, and/or silence pressing issues to benefit other interests. This study enriches the understanding of CSR as polyphony by unveiling the centrality of voice inclusion–exclusion dynamics in how practitioners try to respond to the (ethical) value of the many conflict- and uncertainty-causing courses of action that manifest in interactions. It also provides insights on the nature of voice mobilization processes, which boost the ventriloquial perspective on organizing. Ultimately, by identifying the making of CSR as unfolding in interplays of voice invitation, mitigation, and shelving, it enhances CSR research by inviting scholars to spotlight more the variability and poly-dimensionality of doing CSR.

Construction and empirical research of the evaluation index system of environmental protection enterprises’ competitiveness based on the Delphi and AHP methods

Abstract The environmental protection industry has become an important support entity for the construction of ecological civilization and economic growth in China. However, there is little research on the competitiveness of environmental protection enterprises (EPEs). The construction of a set of scientific, comprehensive, practical, qualitative, and quantitative evaluation index systems is an important prerequisite for the sustainable and healthy development of the industry. Based on the literature analysis, semi-structured interviews with experts, and the Delphi method, the evaluation indicators for the competitiveness of EPEs were determined. Qualitatively, the evaluation index system of the competitiveness of EPEs contained 5 primary indicators, 12 secondary indicators, and 39 tertiary indicators. The analytic hierarchy process was used to determine the weights of indicators at each level. The primary indicators in order of weighting were organizational management capability, business environment, financial capability, innovation capability, and social responsibility, with corresponding weights of 26.13, 24.82, 21.76, 19.60, and 7.68%, respectively. Eight A-share listed EPEs in the water sector were selected for competitive evaluation. The evaluation index system of EPEs' competitiveness, being scientific-practical, combined, and quantitative, was constructed to provide a reference for the comprehensive evaluation of enterprises and the sustainable and healthy development of the industry.

Research on the influence mechanism of employees' innovation behavior in the context of digital transformation.

With the booming of digital economy, digital transformation has become an important initiative for the high-quality development of enterprises, however, in the process of digital transformation, the innovation performance of most enterprises will be reduced, and employee innovation is the basis of enterprise innovation. How to improve employee innovation ability and guarantee the continuous innovation of the enterprise becomes the key issue. By conducting expert interviews and data crawling, the study uses Grounded theory and Gioia method to sort out the influencing factors of employee innovation behavior in digital transformation enterprises and use the interpretative structural model to analyze the complex relationships among the influencing factors, and establish a hierarchical structural model to organize and hierarchize them. The study shows that: leadership style, organizational innovation level, and organizational social responsibility are the fundamental influencing factors, emotions and personality traits are the direct influencing factors, and innovation expectations and innovation support feedback are important undertaking factors. The above findings provide theoretical guidance for companies to motivate employees to innovate and improve their innovation performance in the process of digital transformation.

Analyzing Good Corporate Governance and Corporate Social Responsibility of Church of Batak Karo Protestant Using Financial and Ethnographic Approaches

This study was conducted with the assumption that good corporate governance and corporate social responsibility in organizations will help organizations achieve long-term sustainability. Previously, good corporate governance and corporate social responsibility were primarily applied to corporations with the goal of remaining profitable, whereas non-profit organizations must remain financially viable in order to serve their members and communities. The focus of this study is on the church as a religious institution that also serves as a non-profit corporation. Data was gathered using a quantitative and qualitative mixed method approach. The quantitative data analysis method employs Ritchie and Kolodinsky's Financial Performance Ratios, which include Fiscal Performance, Public Support, and Investment Performance Ratios, as well as an interpretative paradigm with ethnographic methods for qualitative research. The study's findings demonstrate that financial performance, as evaluated by Ritchie and Kolodinsky financial ratios, has been erratic, with a propensity to decline in 2017 due to a change in church management. The interviews revealed that the Church of Batak Karo Protestant practices good corporate governance and corporate social responsibility, which have a favourable impact on financial performance. To gain public trust, the Church of Batak Karo Protestant must continually enhance its Good Corporate Governance and Corporate Social Responsibility. This study also found that the Karo tribe's culture has a significant impact on the Church of Batak Karo Protestant's application of Good Corporate Governance and Corporate Social Responsibility. The policy recommendations in this study for the Church of Batak Karo Protestant are to establish a standardized and integrated management system that incorporates Good Corporate Governance and Corporate Social Responsibility, as well as the assimilation of Karo culture, based on the findings.

Energy Management in Manufacturing

In order to reduce the growing negative impact of CO2 emissions, manufacturing firms have begun to refocus efforts on energy management. Several studies have focused on drivers and inhibitors of energy management but few regarding manufacturing energy management maturity. This study investigates both drivers and the role of knowledge management on manufacturing energy management maturity. Using multivariate analyses, questionnaire data from manufacturing personnel throughout the United States is utilized to assess these relationships. The results provide the support that economic followed by organizational and corporate social responsibility (CSR) positively impact knowledge management practices within organizations. Additionally, this study provides support that knowledge management practices within U.S. manufacturing organizations have a positive association with environmental management maturity. Findings contribute to theory and practical knowledge by highlighting the configurational effects of knowledge management and energy management maturity.

Implementasi Organizational Social Responsibility dalam Membangun Citra BPJS Kesehatan Bengkulu

Implementation of the Organizational Social Responsibility (OSR) Program positively impacts the community and supports an increase in the organization's image or reputation. This study examines the implementation of the OSR of BPJS Kesehatan Bengkulu, including inhibiting and supporting factors in its implementation. BPJS Kesehatan is Healthcare and Social Security Agency in Indonesia. This qualitative descriptive study uses a case study method that collects data through in-depth interviews and observation. The research results were analyzed by thematic analysis to produce specific patterns and themes in implementing the OSR program. The research finding shows that the OSR program implementation started with planning, performance, and evaluation. The OSR programs are accepted well by the community, which will contribute to improving the image of BPJS Kesehatan Bengkulu.

Selecting new products by the revised ideal ratio: a Kano model approach

PurposeThis paper aims to revise the ideal ratio for selecting new products based on their qualitative analysis of desired/undesired functions.Design/methodology/approachThe Kano model has been integrated with the ideal ratio to select and prioritize the design of new products. First, the functional analysis method in value engineering was used to determine the attributes and functions of each product design. Then, the Kano model was used to determine the type of each product attribute and to use the desirable functions of attractive attributes, one-dimensional, must-be and undesirable functions of reverse attributes in the ideal ratio to select and prioritize the design of the product. To examine the application of the proposed approach, a gas instruments manufacturing company was investigated, and five new products were selected for the study.FindingsBased on the results, the product design of industrial regulator GS 77/22 was selected as the superior product and the digital diaphragm gas meter, ultrasonic gas meter, axial regulator and turbine gas meter had the second to fifth priority, respectively.Practical implicationsThe proposed method can help product designers determine product designs suitable for customers' expectations and provide a desirable prioritization of the product design in terms of their ideal ratio according to the customers.Originality/valueThe proposed approach provides a more desirable prioritization compared with other prioritization methods based on customers' viewpoints. In the proposed method, the Kano model results in respecting customers, understanding community needs, respecting consumers' rights and increasing the organization's social responsibility, which will significantly increase the chance of product success in the market.

Relationship between employees’ attributions of corporate social responsibility, organisational justice and turnover intention: evidence from a post-Soviet country

PurposeCorporate social responsibility (CSR) does not always create added value. Depending on the employee attributions to a socially responsible organisation, it can lead even to negative behaviour. One of the dangers discussed in this article is the employees’ turnover intentions. To analyse the relationship in-depth, it is important to identify phenomena that could be significant to the strength of the relationship between the employees’ attributions to socially responsible organisations and the turnover intention. Organisational justice can be considered as such a phenomenon. This article is aimed at analysing the relationship between employees’ attributions to socially responsible organisations, organisational justice and turnover intention in a post-Soviet country context.Design/methodology/approachThe study involved 83 employees from different socially responsible organisations operating under the United Nations Global Compact and belonging to LAVA (Lithuanian Responsible Business Association). Regression analysis was used to analyse the data.FindingsEmployees whose attributions to a socially responsible organisation are other-oriented are less likely to have turnover intention and perceive the organisation as fair. The organisational justice perceived by employees does not affect the relationship between the other-oriented attributions and turnover intention.Originality/valueIn Lithuania, CSR is a very new concept and it still lacks evidence-based answers to the issue of sustainable employee–organisation interaction. Although many scholars in Western countries have studied CSR at the macro and micro levels of an organisation, there is still a lack of evidence-based research in post-Soviet countries to assess the impact of organisational social responsibility practices on employees’ behaviour. In addition, researchers have so far done more research into the positive relationship between CSR and employees’ behaviour, and there is a lack of research to answer whether employees’ attributions to socially responsible organisations can have a negative impact on employees’ behaviour, e.g. stimulating their turnover intention.