It is commonly assumed that the attitudes of street level bureaucrats (SLBs) towards benefit recipients influence the discretionary decisions they make. Although discretion in the policy process has been a contentious issue, the impact of bureaucrats’ attitudes has received limited scholarly attention. This study investigates the impact of attitudes on discretionary decision-making and whether the impact of attitudes is conditioned by the SLBs’ perception of recipients’ conduct, when sanctioning non-compliance of requirements among social assistance recipients. The study employs survey data from 925 bureaucrats within the Norwegian Labour and Welfare Administration, measuring four attitude components: cognitive, positive affective, negative affective, and behavioral attitudes. A vignette experiment allows assessing how sensitive discretionary decision-making is to SLBs’ perceptions of recipient conduct. The findings indicate that cognitive attitudes significantly impact discretionary decision-making and are sensitive to SLBs’ perceptions of the recipients’ personal responsibility. Prejudiced cognitive attitudes (viewing recipients as dishonest, manipulative, unpredictable, or stubborn) are associated with a greater tendency to attribute non-compliance to a lack of willingness, irrespective of external circumstances. The study contributes to a deeper understanding of discretionary decision-making and sheds light on the complex dynamics between SLBs’ attitudes and their perceptions of client attributes, offering new insight for public policy and administration.
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