Smart Public Services Research Articles

Analysis of Influencing Factors of Residents' Happiness in Smart Cities based on Principal Component Analysis

This paper analyzes the factors affecting the happiness of smart city residents, uses principal component analysis method and random forest method, and uses SPSS, SPSSPRO and other software to analyze and process the data. First, it establishes the evaluation index of the happiness of smart city residents, and then evaluates the measures that can improve the happiness of residents in the construction of smart city. Finally, reasonable development suggestions for the construction of smart cities are put forward through forecasting and processing. Research background and theoretical literature. Find out the relevant theoretical basis, and finally determine the reasonable research method. The index of resident happiness is designed from the perspective of smart economic happiness, smart political happiness, smart public service happiness, smart security management happiness, and smart ecological environment happiness, and is used as the index factor of principal component analysis. The model of influencing urban residents' happiness under smart city. According to the resident data, the principal component analysis method is constructed, and then the random forest model is used to test, and finally the weight of the influencing factors of residents' happiness under the smart city is obtained.

The Effect of Smart City Applications on Smart City Life Inteniıon: The Moderating Role of Technology Anxiety

The human population living in cities in the world is constantly increasing. As a result of the increasing population, the use of digital technologies has become widespread to facilitate city life. The importance of a smart city has increased mainly due to the integration of artificial intelligence and Internet of Things technologies into cities. Therefore, this study aims to examine the effect of smart city applications on life intention and how technology anxiety moderates this effect. For this purpose, data were collected from 386 people using a questionnaire. The data were analysed with a structural equation model. As a result of the analyses, it was determined that smart public service, smart transportation and smart environmentalism practices significantly positively affect the intention to live in smart cities. As a result of the moderator analysis, it was found that technology anxiety has a moderating role in the effect of smart city applications on the intention to live in smart cities. Suggestions were made according to the research findings.

Artificial Intelligence: Stakes and Opportunities in Cameroon Public Administrative Governance

Artificial Intelligence (AI) implementation in public administration is gaining momentum, heralded by the hope of smart public services that are personalized, lean, and efficient. However, the use of AI in public administration is riddled with ethical tensions concerning fairness, transparency, privacy, and human rights. We refer to these as AI tensions. The current literature lacks a contextual and processual understanding of AI adoption and diffusion in public administration to explore such tensions. Previous studies have outlined risks, benefits, and challenges with the use of AI in public administration. However, a significant gap remains in understanding AI tensions as they relate to public value creation. Through a systematic literature review grounded in public value management and the resource-based view of the firm, we identify technology-organisational-environmental (TOE) contextual variables and absorptive capacity as factors influencing AI adoption. This paper outlines distinct AI tensions from an AI implementation and diffusion perspective within public administration. We develop a future research agenda for the full AI innovation lifecycle of adoption, implementation, and diffusion.

Privacy concerns in tourism: a systematic literature review using machine learning approach and bibliometric analysis

Finalidad/ObjetivoEste estudio proporciona un análisis exhaustivo de la actual preocupación por la privacidad en el sector turístico, poniendo al descubierto los factores clave que la generan (los servicios públicos inteligentes, los problemas de ciberseguridad, el comportamiento de los consumidores y la gobernanza). Gracias al uso de artículos de múltiples fuentes, se ha establecido la relación entre los avances tecnológicos y la preocupación de los turistas por la privacidad.Diseño/Metodología/EnfoqueEste estudio adoptó un enfoque de revisión sistemática de la literatura basado en el aprendizaje automático para descubrir los conglomerados. El estudio analizó sesenta y ocho artículos utilizando el enfoque de modelización de temas. Se consideró que una solución de cuatro conglomerados era la más representativa de la literatura existente identificada mediante el acoplamiento bibliográfico. Por último, se realizó un análisis de contenido de la bibliografía seleccionada.HallazgosEn este estudio se identificaron cuatro factores principales que suscitan inquietud por la privacidad en medio de los crecientes avances tecnológicos. Además, se descubrió que estos factores tienen una relación diádica con dichos avances. Para sorpresa de todos, se halló que el turismo sostenible, junto con la falta de gobernanza y los problemas de ciberseguridad, también suscitan entre los turistas preocupaciones por su privacidad. Finalmente, el análisis de contenido ofrece orientaciones para futuras investigaciones.OriginalidadEste estudio contribuye a la literatura haciendo una revisión sistemática e identificando las cuatro dimensiones que conducen a la preocupación por la privacidad. Este estudio es el único intento de sintetizar la bibliografía existente sobre la preocupación de los turistas por su privacidad utilizando un enfoque científico imparcial.

What motivates users to report service‐related issues? A study on coproduction in a smart public service

AbstractPublic service providers increasingly encourage users to actively coproduce as a means to enhance public service provision. But what drives users to coproduce? Using a unique combination of survey and actual behavior log‐data of 9992 smart public service users who reported service‐related issues, we examine the extent to which users' self‐centered and community‐centered motivations are associated with their actual reporting behavior as well as the effort intensity of such behavior. Our findings suggest that users' self‐centered motivations are positively related to their actual reporting behavior and effort intensity, while community‐centered motivations do not show a significant association. Our study highlights the importance of self‐centered motivations in (digital) coproduction and co‐assessment. It also showcases the potential of using log data from public services to measure actual coproduction behavior instead of relying solely on self‐reported behavior.

Building a Readiness Model of Environmentally Friendly Information Technology as Implementation of Green Information Technology Concept

Environmentally friendly Information Technology is a sustainable approach to information technology and information systems with practical methodologies in designing and implementing environmentally friendly information technology implementation strategies in various business and government organizations as well as strategic tools in building the contribution of these technologies in supporting all aspects of business activities in the organization and contributing environment so that it becomes more effective and efficient and builds competitive advantage. This includes effectively measuring sustainability, regarding the sustainable use and design of hardware and software, to promote efficiency and effectiveness in building a sustainable framework for the sustainability of information technology infrastructure. This study aims to build a model of Green information technology readiness. The research design is included in exploratory research, with a sample of 108 respondents and the sampling was done by non-probability convenience sampling. This research was conducted in Jakarta. The results showed that there are important factors that can be modeled mathematically through factor analysis which identifies the representation of Safe and comfortable, Smart public service, Excellent information, and Easy health care factors as the main factors in developing an elderly-friendly city model from the respondent's point of view.

New Concept in Public Service: Smart Public Service

Dijitalleşme, mobil iletişim ve yapay zekâ alanlarındaki ilerlemeler ve bu teknolojilerin kullanım yaygınlığı tüm dünyada kamu yönetimi konseptini kaçınılmaz olarak bir dönüşüm sürecine sokmuştur. Bu dönüşüm sürecinde yer alan ülkelerde bir yandan kamu hizmetlerinin kalitesi, ulusal güvenlik, kamu güvenliği, yönetişim ve benzeri pek çok gösterge olumlu etkilenmiştir. Diğer yandan ise özel hayatın gizliliği, özgürlükler, sosyal psikoloji gibi pekçok alanda yeni sorunlar ve tartışmalar meydana gelmektedir. Bu açıdan dünyada dijital dönüşümde önde gelen bazı ülkeler, bu süreçte devlet ve toplum yapıları ile gelişen teknolojiyi karşılıklı uyumlaştıracakları çeşitli model arayışları içerisine girmişlerdir. Zira teknolojinin çevre ve insan tabiatıyla uyumu; toplumsal düzen, sürdürülebilir kalkınma ve sürdürülebilir gelişme için göz önünde bulundurulmak zorundadır. Bu çalışmanın temel amacı, dünyanın çeşitli ülkelerinde ve Türkiye’de uygulanmakta olan akıllı kamu hizmeti örneklerinden hareketle kamu hizmetinin bu yeni konsepti ile ilgili gerek kamu yöneticileri gerekse akademik camia açısından farkındalık oluşturmaktır. Bu çalışmada yöntem olarak literatür ve mevzuat taraması kullanılmıştır.

Getting Smarter: Blockchain and IOT Mixture in China Smart Public Services

Due to tremendous technological breakthroughs, an increasing number of cities are transforming into “smart cities” utilizing the Internet of Things (IOT), artificial intelligence, or other information technologies. The Chinese government announced that the development of “digital cities smart cities” was a national priority. The goal of this study is to examine the success variables that can influence IOT service adoption aspirations while also serving as a mediator for enhanced security via blockchain technologies. A conceptual model is created with a strong theoretical underpinning and body of literature. The final sample consisted of 1008 participants. This study uses the partial least squares structural equation modelling (PLS-SEM model) to test and analyze the impact of identified variables on the continuous usage intention (CUI) of IOT-based public services. Our findings show that blockchain adoption in smart cities fully mediates the effect of the IOT on CUI and shed the light on the importance of the trust, empowerment, and social influence since the continuous usage intention of the IOT in smart cities is mainly influenced by these factors and enhanced by the application of blockchain.

Prevention of DoS Attacks on Use-After-Free Vulnerabilities in Mosquitto

Smartification of public services is being promoted, but smart public services are at significant risk of cyberattacks. One of the most common cyberattacks is a denial-of-service (DoS) attack on unknown vulnerabilities. Recovery from DoS requires responses that may incur several hours or days of downtime. However, it is essential to enhance the resilience of smart public services by minimizing downtime. This study assumes a smart disaster prevention service using MQTT brokers and aims to enhance resilience against cyberattacks by applying immunity-based attack detection, as proposed by the authors to the MQTT brokers. Our previous work has shown that immunity-based attack detection could detect attacks on some vulnerabilities of the Mosquitto broker with high detection accuracy, but it could not correctly detect attacks on use-after-free vulnerabilities. In this paper, we propose a method for detecting cyberattacks, and demonstrate the effectiveness of the method through performance evaluation.

Citizens’ Trust Measurement in Smart Government Services

The embracing of digital technology has enhanced different approaches for authorities worldwide to deliver services to their citizens in a smart way. Smart government services contribute to increasing citizens’ trust in government performance providing public services, as it allows interactions anytime, anyplace, through any device that merge digital technology and government public services. Furthermore, it is essential to consider citizens’ trust in smart public services since citizens are consumers of the services. Existing studies measure citizens’ trust in smart government services focusing on technological and government aspects. Therefore, this study proposes a framework to measure trust in smart government services and its impact on service adoption and satisfaction. This framework uses Information System (IS) Success Model and expands the dimension with government aspects, citizen aspects, citizens engagement, and social influence. This study surveyed the citizens of West Java Province Indonesia who have used government digital services for checking and paying vehicle taxes. The findings revealed significant factors, which are technological aspects, government aspects, and citizens engagement to measure citizens’ trust in smart government services. The more citizens trust the services, the more they will use these services. Trusted smart government services also deliver value and satisfaction to the service users. However, we found social influence and the citizen aspects are not supported the citizens’ trust in smart government services. We believe this paper will be a significant contribution for the academicians, governments, and service providers to build or increase citizens’ trust in smart government services.

Cyber Resilience of Small and Medium Enterprises in Semarang City

This paper seeks to examine cyber resilience of small and medium enterprises of handicraft under the scheme of Semarang City smart economy platform. It finds out whether the enterprises well prepared for the cyber system and has the ability to employ the facilities provided by the government and whether the government provided adequate governance and legal framework to provide secure environment that supports the development of cyber resilience in smart public services. This study uses a qualitative descriptive method which employs both in-depth interviews for the primary data and statute approach for the secondary data on analysis of governance and legal frameworks provided by the government to support cyber resilience and how the opportunities and challenges could be addressed to establish robust cyber resilience. The results of the study show that the concept of cyber resilience in Smart City for SMEs with specific references to the city of Semarang is still poorly understood by businesspeople and stakeholders in the field. Moreover, smart city as a place of various aspects such as economy hasn’t had clear legal framework regarding smartcity at the national level.

Exploring smartness in public sector innovation - creating smart public services with the Internet of Things

ABSTRACT The use of the term “smartness” in the context of public service delivery indicates an ambition of the public sector to become more agile and resilient through the adoption of emerging technologies. The Internet of Things (IoT) is an emerging technology that will be key to the realisation of smart public services. The research presented in this paper explored the role of IoT in public sector innovation through a qualitative study of how IoT technology can be leveraged to create and deliver smart winter road maintenance services. We use an existing smartness framework – based on the dimensions of efficiency, effectiveness, transparency and collaboration – to examine the consequences of introducing IoT-based innovation to road maintenance services. The findings suggest that IoT enables public sector innovation and that smartness is created through the combination of technology, people and organisations. The realisation of smartness in public sector innovation requires sufficient management capabilities and robust technology strategies, along with a willingness to explore and adopt new work practices rather than simply implement emerging technologies.

Smart mobility, age and data justice

This article examines converging trends in ageing, digitalisation and datafication in the context of mobility and transport. While mobility data are increasingly captured by (public) transport and mobility as a service (MaaS) providers, Internet of Things (IoT) vehicles, apps and so on, the increasing entanglement of mobility and datafication happens unevenly, for example, in relation to age. This is particularly significant in the light of the rise of data-driven policy-making, and its potential impacts on mobility provision for older people. The article highlights new questions for public policy around data gaps and social inclusion and examines them through a UK case study. The results show that old age and mobility is an area with significant gaps in the data available to policy makers. A key recommendation is for commissioning bodies to develop a strategic approach to structured data gathering and analysis that addresses issues of exclusion from smart public service infrastructure.

Can Smart City Development Promote Residents’ Emotional Well-Being? Evidence From China

The rapid development of smart cities has raised concerns about residents' emotional well-being (EWB). To enhance EWB when developing smart cities, policy-makers should take residents' perceptions and attitudes into account. How can residents' perceptions about smart city development help promote their EWB? In this paper, we constructed a comprehensive model to explore the effect mechanism of perceived smart city developments on residents' EWB by considering the factors of stress, convenience, and life satisfaction (LS). Using a sample of 428 urban residents in a Chinese smart city, the paper verified the conceptual model by using a structural equation model (SEM) analysis. The results showed that: (1) perceived smart public service (PSPS) can increase EWB by reducing stress; it can also increase EWB by the mechanism of improved LS, brought about by this reduced stress. Perceived smart infrastructure (PSI) will reduce EWB by increasing stress; it can also decrease EWB by the mechanism of reduced LS, brought about by increased stress. (2) Perceived smart public administration (PSPA), PSPS, PSI, and perceived smart environmental protection (PSEP) can enhance EWB via the mechanism of increasing convenience and thereby improving LS. (3) Finally, the statistically insignificant relationship between convenience and LS may be due to the interaction effect of stress and convenience, because the interaction term between convenience and stress has a significant effect on LS, resulting in four insignificant indirect effects involving PSPA, PSPS, PSI, PSEP and EWB vis-a-vis convenience. Overall, this paper contributes to cross-disciplinary research on residents' perceptions with respect to smart city development, and provides guidelines for governmental policy-making in the planning of smart cities.

Artificial Intelligence powered Internet of Things and smart public service

PurposeThe Internet of Things (IoT) has attracted a lot of attention in both industrial and academic fields for recent years. Artificial intelligence (AI) has developed rapidly in recent years as well. AI naturally combines with the Internet of Things in various ways, enabling big data applications, machine learning algorithms, deep learning, knowledge discovery, neural networks and other technologies. The purpose of this paper is to provide state of the art in AI powered IoT and study smart public services in China.Design/methodology/approachThis paper reviewed the articles published on AI powered IoT from 2009 to 2018. Case study as a research method has been chosen.FindingsThe AI powered IoT has been found in the areas of smart cities, healthcare, intelligent manufacturing and so on. First, this study summarizes recent research on AI powered IoT systematically; and second, this study identifies key research topics related to the field and real-world applications.Originality/valueThis research is of importance and significance to both industrial and academic fields researchers who need to understand the current and future development of intelligence in IoT. To the best of authors’ knowledge, this is the first study to review the literature on AI powered IoT from 2009 to 2018. This is also the first literature review on AI powered IoT with a case study of smart public service in China.

Citizens as Consumers in the Data Economy: The Case of Smart Cities

This article offers a critical account of the concept of “citizen-consumer” in the context of smart cities. This hybrid concept emerged in the 1990s with the New Labour Movement in the setting of the liberalization and privatization of public infrastructures to refer to the consumption of public goods and services. The notion of “citizen-consumer” recently reappeared in the literature on smart cities as public bodies collaborate closely with private actors to offer more responsive, efficient, and data-driven public services to their residents and visitors. In this modern form of privatization, public bodies treat citizens as consumers of data-driven services. In this article, I argue that treating citizens as consumers can be problematic for four reasons: (i) citizenship and consumer protection have different political and economic foundations; (ii) it relies on the heavy collection of personal data by both public bodies and private companies; (iii) it assumes—often incorrectly—that citizen-consumers in cities have choices and can refuse to give their consent to the data collection underlying the provision of smart public services; (iv) it excludes citizens who are less tech-savvy, do not fit in the vision of smart cities or wish to remain offline. Drawing on an interdisciplinary analysis of the literature on the liberalization of public services, smart cities and consumer protection, this article aims to contribute to the legal literature by shedding new light on the concept of “citizen-consumer” and its implications for the inclusiveness of public services.

고령자 정보접근성 향상을 위한 스마트 공공서비스 지표

최근 개방된 공공 데이터를 기반으로 안전, 노령화, 재난재해, 복지, 주택, 경제, 도시환경, 교통 등 삶의 질 향상 및 생활지원을 위한 공공서비스 개발이 활발히 진행되고 있으며, 네트워크 확산과 일상생활의 필수품인 스마트폰은 공공서 비스를 제공하는 플랫폼 역할을 하고 있다. 과학의 발달로 인해 인간의 수명은 늘어나고 여러 사회적 여건 변화와 저출산·고 령화 문제로 고령계층이 비대해지는 사회구조로 변화되고 있다. 그러나 정보접근이 쉽지 않은 노약자는 모바일폰을 통해 제공되는 공공서비스의 접근성과 활용도가 매우 낮고 휴대기기를 다루는데 미숙하다. 따라서 본 연구는 선행연구에서 제시 된 고령층의 상태조건을 재분류하고 고령자를 위해 제공되는 사례분석을 통해 문제점을 파악한다. 또한 기존 인터페이스 설계의 핵심항목 위계를 정리하여 노인 정보접근성 향상을 위한 공공서비스 설계의 개선지표를 도출하고 모바일 기기를 통해 제공되는 서비스 활용도를 높이기 위한 방안을 제안하고자 한다.

Modelling information curation platform to improve efficiencies of smart public services

Recently, location-based service have been developed and provided for living in accordance with the policy of opening public data. In addition, the use of data for solving social problems such as medical care, welfare, safety, traffic and aging is gradually spreading to various fields. Currently, a large amount of public data is analyzed to catch the current situation and develop actively various services utilizing it. However, it is focused on the study of curation method. Service technology and medium and there is very passive to use information of surrounding contexts for information utilization. And there is no systematic consideration of the relationship between different fields. In this paper, we propose a methodology to improve the value of data by networking public data related to the general or related context, as well as professional data in each field necessary for building the ultimate smart city. Especially, in order to improve the basic service infrastructure for smart city, we present the concept of smart information curation as a method to deduce the connection or association between data and to extract related elements for smart public services.

Smart cities in the new service economy: building platforms for smart services

Recent changes in service environments have changed the preconditions of their production and consumption. These changes include unbundling services from production processes, growth of the information-rich economy and society, the search for creativity in service production and consumption and continuing growth of digital technologies. These contextual changes affect city governments because they provide a range of infrastructure and welfare services to citizens. Concepts such as `smart city', `intelligent city' and `knowledge city' build new horizons for cities in undertaking their challenging service functions in an increasingly cost-conscious, competitive and environmentally oriented setting. What is essential in practically all of them is that they paint a picture of cities with smooth information processes, facilitation of creativity and innovativeness, and smart and sustainable solutions promoted through service platforms. This article discusses this topic, starting from the nature of services and the new service economy as the context of smart local public services. On this basis, we build an overall framework for understanding the basic forms and dimensions of smart public services. The focus is on conceptual systematisation of the key dimensions of smart services and the conceptual modelling of smart service platforms through which digital technology is increasingly embedded in social creativity. We provide examples of real-life smart service applications within the European context.

Research for Standards of N-Screen Service Platform for Smart Public Services

Smartphone (smartpad) and cloud computing has grown rapidly. So, the users started getting interested in multi-screen services. However, various OS / platforms due to the increased content development time and cost. Increase the cost of content development for a multi-screen service, it has been an obstacle. To solve this problem in this study, HTML5-based multi-screen service platform standards specification was established. HTML5 is a specification of the next generation of Web standards. Standards specification established by this study were research in terms of the service provider. And, this standards specification can be used independently of the service infrastructure and device. In addition, this standards specification in order to develop a multi-screen services are efficient and easy to use. For verification adequacy of standards specification established in this study, Scenarios technical entries were mapped by standard specification entries.