In this paper, a symbiotic experimental and numerical approach is used to determine the structural performance parameters and analyse the failure behaviour of a novel high-performance hybrid steel-grout connector for cross-laminated timber (CLT) panels. The connector is composed of a steel rod, which is embedded into a 3-ply CLT panel with the aid of a thick layer of epoxy-based grout. Material tests on wood from the two lumber grades present in the CLT panels, and on the epoxy-based grout were conducted to provide an insight into their mechanical behaviour. Forty-two monotonic push-out shear tests were conducted on connectors, varying the grout layer diameter thrice and the loading direction twice. A finite-elements (F.E.) model for the connector was developed in the F.E. software ANSYS and calibrated based on experimental observations on materials and connectors. The tested connectors proved to be strong and stiff in both loading directions, with a maximum slip modulus of 111 kN/mm, yield resistance of 177 kN, and maximum resistance of 192 kN. The diameter of the grout was found to significantly influence all three performance parameters, and much so when the connector was loaded in the direction perpendicular to the CLT face layers. The developed F.E model was able to capture the slip modulus, yield resistance, and maximum resistance with an accuracy above 95 %. The F.E. model also sheds light on the structural performance, yield mechanism, and failure propagation for connectors.