Significant Predictors Of Trust Research Articles

Visual analysis of trustworthiness studies: based on the Web of Science database

Trustworthiness is the most significant predictor of trust and has a significant impact on people’s levels of trust. Most trustworthiness–related research is empirical, and while it has a long history, it is challenging for academics to get insights that are applicable to their fields of study and to successfully transfer fragmented results into practice. In order to grasp their dynamic development processes through the mapping of network knowledge graphs, this paper is based on the Web of Science database and uses CiteSpace (6.2.R4) software to compile and visualize the 1,463 publications on trustworthy studies over the past 10 years. This paper aims to provide valuable references to theoretical research and the practice of Trustworthiness. The findings demonstrate that: over the past 10 years, trustworthiness-related research has generally increased in volume; trustworthiness research is concentrated in industrialized Europe and America, with American research findings having a bigger global impact; The University of California System, Harvard University, and Yale University are among the high-production institutions; the leading figures are represented by Alexander Todorov, Marco Brambilla, Bastian Jaeger, and others; the core authors are distinguished university scholars; however, the level of cooperation of the core author needs to be improved. The primary journal for publishing research on trustworthiness is the Journal of Personality and Social Psychology and Biology Letters. In addition, the study focuses on three distinct domains, involving social perception, facial clues, and artificial intelligence.

Corporate social responsibility activities, consumers’ trust and gender: an analysis of Islamic banks in Somalia

Purpose The purpose of this study is to investigate the link between corporate social responsibility (CSR) and the amount of trust customers have in Somali Islamic banks. Furthermore, the role of gender in CSR activities and Islamic bank clientele is evaluated. Design/methodology/approach Throughout February and March 2022, 410 clients of Islamic banks in Somalia were surveyed using a questionnaire. The partial least squares approach and the structural equation model are applied to examine the data. Findings Findings indicate that all variables of CSR activities, such as social product, social legal, social needs, social environment and social employees’ responsibility, are influential and significant predictors of trust in Islamic banks in Somalia. Gender inequalities moderate the relationship between social product, social needs, social environment, social employee and trust. Conversely, only social legal responsibility was unaffected by gender differences in Somalia regarding people’s trust in Islamic banks. Practical implications A sample from a developing country such as Somalia is useful for shedding light on the outcomes of consumers’ perceptions of and trust in businesses’ CSR in the developing world. Furthermore, this study contributes to knowledge regarding CSR and how it can help the Islamic banking industry. Its findings will be useful to policymakers and regulatory bodies in the banking industry in their efforts to improve CSR. Originality/value To the best of the authors’ knowledge, this study is the first empirical investigation of its kind about the understudied relationship among customer trust, CSR efforts and gender in Somalia context. Furthermore, it investigates how gender specifically moderates CSR in the Islamic banking sector in a developing country.

Factors Influencing Trust in Advanced Driver Assistance Systems for Current Users.

Understanding the factors influencing trust in advanced driver assistance systems (ADAS) may help inform training and education to support appropriate use. We surveyed 369 drivers with experience using both adaptive cruise control (ACC) and lane keeping assist (LKA). The survey included questions to assess trust in ADAS, along with objective knowledge about ADAS limitations, self-reported understanding of ADAS, familiarity with technology, propensity to trust technology, and demographics. Regression results showed that self-reported understanding, but not objective knowledge, predicted trust in ADAS. Self-reported understanding was not correlated with objective knowledge; overall, participants were not aware of many of the system limitations included in the survey. Propensity to trust technology was also a significant predictor of trust. Training/educational materials could be designed to inform drivers of potential gaps in their understanding and adjust expectations of ADAS to support appropriate trust for those with a high propensity to trust technology.

What factors drive trust in police after civil wars: the case of Colombia

ABSTRACT We know that civil wars have negative and long-term consequences for public trust in state institutions. However, few studies have examined the post-peace challenges of rebuilding trust in state institutions. In this study, we utilise the case of Colombia to explore the impact of civil wars on the institutional trust of the police. We find that perspectives on abuse, punishment, and corruption are significant predictors of trust in the Colombian police. Further, we find that when we test all three phenomena together, perceptions of police abuse and experience with bribery are the key drivers of trust of police in Colombia.

Social Environmental Predictors of COVID-19 Vaccine Hesitancy in India: A Population-Based Survey.

Background: During the ongoing COVID-19 pandemic, trust within a community in the projected schemes or strategies to combat COVID-19 depends on the confidence generated and launched by the government and medical employees toward the public. The “vaccination intention” within a community is determined by a range of factors, which include sociodemographic features, personal beliefs, and attitude toward vaccination. Methods: A nationwide survey was conducted involving 2000 people using a Tencent questionnaire platform. One-way ANOVA was conducted for age, education, and occupation with vaccination intention for the COVID-19 vaccine. Correlation analysis was conducted between sources, trust, and vaccination intention indicating both types of sources (official and unofficial sources) and both types of trust (trust in the social environment and in vaccines). Results: The reception of the sources of information on the COVID-19 vaccine was significantly higher from official sources (M = 5.54, SD = 1.37) and government officials (M = 5.68, SD = 1.499) compared with that from experts in medicine (M = 5.39, SD = 1.511). Among the unofficial sources, “chatting and communicating with family and friends” scored the highest (M = 4.84, SD = 1.649). In the statistics on people’s trust in all aspects involved in vaccines, the level of trust in the social environment was significantly higher and more concentrated than in vaccines (M = 5.67, SD = 1.129). The level of trust in government (M = 5.80, SD = 1.256) was slightly higher than in medical personnel (M = 5.53, SD = 1.199). People’s willingness to be vaccinated was generally high (M = 78.15, SD = 22.354). The demographic factors were not influential in vaccination intention. Both sources (official and unofficial sources) and trust (trust in the social environment and in vaccines) are significantly and positively correlated with vaccination intention. Information receptions from official and unofficial sources were significant positive predictors of trust in the social environment, but they were not significant predictors of trust in vaccines. The mediating effect of trust in vaccines on the relationship between receiving information from official and unofficial sources and vaccination intention was insignificant. Conclusions: This study revealed that trust in the environment is an important channel linking people’s information reception and vaccination intention, explores a new path for health information communication, and attempts to provide new ideas for health information dissemination and promotion.

Citizens’ Perceptions of Local Government Services and Their Trust in Local Authorities: Implications for Local Government in Mauritius

The linkage between local perceptions of municipal services and the level of trust in the local government is an under-researched and yet relevant aspect for a small multi-ethnic island like Mauritius. This research draws from the opinions of some 400 Mauritian inhabitants gathered through a Citizens’ Satisfaction Survey carried out in 2018 to evaluate the attitudes of citizens towards local government services and trigger further research on future options for improving the local government sector. The results from a structural equation modelling (SEM) indicate that satisfaction with local outputs is a significant predictor of trust in local authorities. Trust in public institutions is also found to be a possible mediator in this nexus. Further probing into citizens’ responses reveals that their preferences for local public goods differ across jurisdictions and vary with level of education. Findings also point to a tendency for citizen mobility which can have important implications for improving local services through fiscal decentralisation.JEL Classification: H1, H3, H4

Trust in Artificial Intelligence: Meta-Analytic Findings.

The present meta-analysis sought to determine significant factors that predict trust in artificial intelligence (AI). Such factors were divided into those relating to (a) the human trustor, (b) the AI trustee, and (c) the shared context of their interaction. There are many factors influencing trust in robots, automation, and technology in general, and there have been several meta-analytic attempts to understand the antecedents of trust in these areas. However, no targeted meta-analysis has been performed examining the antecedents of trust in AI. Data from 65 articles examined the three predicted categories, as well as the subcategories of human characteristics and abilities, AI performance and attributes, and contextual tasking. Lastly, four common uses for AI (i.e., chatbots, robots, automated vehicles, and nonembodied, plain algorithms) were examined as further potential moderating factors. Results showed that all of the examined categories were significant predictors of trust in AI as well as many individual antecedents such as AI reliability and anthropomorphism, among many others. Overall, the results of this meta-analysis determined several factors that influence trust, including some that have no bearing on AI performance. Additionally, we highlight the areas where there is currently no empirical research. Findings from this analysis will allow designers to build systems that elicit higher or lower levels of trust, as they require.

Citizen Use of E-Government Services Websites

This study explored the factors influencing citizens' adoption of e-government services through the open government/data concept by proposing and validating an e-government adoption recommendation model (EGARM). The data was analyzed with Smart PLS-SEM. The results show that the intention to use e-government website is positively related to the intention of citizens to recommend the adoption of e-government services. Trust in government and the internet were significant predictors of the intention to use e-government services. While information quality was significant in determining the intention to use, it was however not significant in predicting the citizen's trust in government. Also, information accessibility and accountability were both significant predictors of trust in government but not the intention to use. Additionally, collaboration was found to predict the intention to use but not trust in government. Finally, empowerment was a significant determinant of the intention to use and trust in government.

POD Mode of Payment, Return Policies and Virtual-Try-on Technology as Predictors of Trust: An Emerging Economy Case

This study examines virtual-try-on technology (VTO), return policy, and pay-on-delivery (POD) mode of payment as predictors of trust in an online context. The study further investigates trust as an influencer of repurchase intentions while positing habit as a moderator of the relationship between trust and repurchase intention. Data was collected through a self-administered and structured questionnaire targeting online shoppers in North Indian states. A sample of 424 online shoppers was considered in this research. Structural Equation Modeling (SEM) was used to evaluate the constructs. CFA was applied to calculate validity and composite reliability. To examine the hypothesized relationships, path analysis was carried out. The results confirmed that both return policies and POD are significant predictors of trust. Interestingly, VTO has no significant effect on trust, while habit strengthens the positive relationship between trust and repurchase intentions.

Seeing is Believing

Images are frequently used in online reviews, yet little research explores the effects that images have on online consumer behavior. This two-study investigation examines the effects of images in electronic word of mouth (eWOM) for both hedonic and utilitarian products. Results show that images affect the relationship between review text and purchase intention as well as trust for both product categories. However, images were shown to be more effective for hedonic than utilitarian products. Interestingly, it was found that congruence between the image and text is not a significant predictor of trust or purchase intention in some conditions (i.e., the images may not have to perfectly reflect the text to facilitate these outcomes for utilitarian products).

Antecedents and consequences of consumers’ trust in hybrid travel websites

ABSTRACT Since most travel websites have shifted from single-role (i.e. transaction- or review-based features) to dual-role platforms (i.e. both transaction- and review-based features), this study proposes a modified model which outlines all antecedents and consequences of customers’ trust in hybrid travel websites. Survey responses provided by 610 hybrid travel website users show consumers’ trust propensity, perceived company reputation, perceived website security, perceived website reliability, perceived reviewer credibility, and perceived review quality to be positive and significant predictors of trust in hybrid travel websites. The findings also show that trust is a linchpin in determining consumers’ intention to purchase, follow, and recommend.

Poverenje u zdravstveni sistem tokom pandemije COVID-19 i vrednosni sistem studenata u jugoistočnoj Evropi

The COVID-19 pandemic caused by the SARS-CoV-2 virus has affected the entire world. In order for the country to function under normal conditions, it is important that there is trust in state institutions. Trust in institutions is therefore particularly important in crisis situations, and trust in the health system during a pandemic is crucial. The aim of this paper is to investigate the extent to which the value system of young people in the three countries of Southeast Europe - Bosnia and Herzegovina, Croatia and Serbia is related to young people's trust in the health system in each of these countries during the COVID-19 pandemic. The research was conducted on a total of 1024 students by the survey method. Shalom Schwartz's model of basic human values was used as a starting point for the research. The paper analyzes the factors of the value system (self-transcendence, openness to change, conservation, self-enhancement) in trust in health system by linear regression. The results showed that the value of conservation was a significant predictor of trust in the health system in all three surveyed states.

Customer trust as mediator in the creation of customer relationship intention

Abstract As in all service industries, banks need to be able to provide their customers with personalized services in order to ensure that they build and maintain long-term relationships which are mutually beneficial. As such, banks must adopt a relational marketing approach based on effective communication and the building of trust with the current customers instead of focusing on acquiring new customers. The current research provides insights into how banks can build trust and maintain their relations with existing customers by testing several predictors of customer trust and customer relationship intention. Thus, the purpose of this study is to examine economic content, resource content and social content as the predictors of trust and relationship intention, and trust as a predictor of relationship intention. In addition, this study also analyzes the role of trust in mediating among economic content, resource content, and social content as a predictor of relationship intention of state owned bank customers in East Java. The sample of the study is formed of 120 customers of three state-owned banks from East Java. The research variables consist of three exogenous variables: economic content, resource content, and social content. The endogenous variables are trust and relationship intention. The data was collected using a questionnaire with multiple items measured using Likert scales. The model was analyzed using SEM with AMOS version 18.0. The result shows that economic content, resource content and social content are positive and significant predictors of trust and relationship intention. The role of economic content, resource content, social content as direct predictors is higher than the mediating role of trust of state owned bank customers.

The Impact of Perceived Credibility and Perceived Quality on Trust and Satisfaction in Mobile Banking Context

Despite the continuous growth on the number of users embracing mobile banking, the issues on security and privacy will remain a concern that needs unremitting attention. Both practitioners and researchers have worked together finding solutions so that the issues of security and privacy will not hinder consumers from intensifying the degree of utilizations of the mobile banking services. Researchers have developed numerous models presenting the security and privacy concern and the effect on users? mobile banking behaviour. However, since mobile technology changes at a very rapid pace and coupled with the behavioural changes of the users, further refinement and modification of these model is seen necessary. Given this background, a study was undertaken with the aim of examining the impact of security and privacy concern on trust and satisfaction. In addition, the study is also aimed at examining the effect of perceived quality on security, privacy, trust and satisfaction. The study used a survey research methodology and a questionnaire as the data collection technique. Adopting the convenient sampling, a total of 365 usable responses were collected from mobile banking users in Malaysia. The results based on Structural Equation Modelling (SEM) analysis showed that perceived credibility, operationalised as comprising of security and privacy, are significant predictor of trust and satisfaction. In addition, it is also found that perceived quality has a significant relationship with trust and satisfaction. The finding further highlights the importance and significance of security and privacy in ensuring the success of mobile banking services.

Do ethical climates impact trust in management? A study in Indian context

PurposeThe purpose of this paper is to explore the effects of ethical climate types on trust in management using Victor and Cullen’s framework, which is based on Kohlberg’s theory of moral development and Gouldner’s sociocultural theory of organizations.Design/methodology/approachA sample of 270 employees from 10 organizations in India was used to investigate the specific relationships between ethical climate types and trust in management. Data were collected through self-report questionnaires. Exploratory factor analysis was used to identify the different types of ethical climates existing in the organizations. Hierarchical regression analysis was used to explore the relationship between ethical climates and trust in management.FindingsIt was found that ethical climates characterized by caring, laws and codes, and rules and procedures are significant predictors of trust in management. However, no support was obtained for any impact of ethical climates emphasizing company profit, self-interest or independence on trust in management.Research/limitations implicationsFuture research should examine trust in management as a mediating or moderating variable in the relationship between ethical climates and other organizational variables such as commitment, citizenship behaviour or productivity. Additionally, research could also examine different cultural and organizational contexts in testing out these relationships. The role of other constructs such as personality of supervisors and ethical sensitivity in developing trust in management may also been investigated.Practical implicationsOrganizations should try to develop climates based on caring and also emphasize adherence to laws and codes as well as rules and procedures to enhance trust in the management.Originality/valueThe findings of the study are unique and original because literature examining ethical climates and trust is scarce, and this is the first study to explore how ethical climates can impact trust in management in the Indian context. In particular, the results are unique for. Contrary to expectations, no negative impact of climates of self-interest, company interest and independence on trust in management could be seen in this study. The results throw open new directions to theory building on ethical climates and trust in the Indian context.

Determinants of trust in the flu vaccine for African Americans and Whites

Trust is thought to be a major factor in vaccine decisions, but few studies have empirically tested the role of trust in adult immunization. Utilizing a 2015 national survey of African American and White adults (n = 1630), we explore multiple dimensions of trust related to influenza immunization, including generalized trust, trust in the flu vaccine, and trust in the vaccine production process. We find African Americans report lower trust than Whites across all trust measures. When considering demographic, racial, and ideological predictors, generalized trust shows statistically significant effects on both trust in the flu vaccine and trust in the vaccine process. When controlling for demographic, racial, and ideological variables, higher generalized trust was significantly associated with higher trust in the flu vaccine and the vaccine process. When controlling for generalized trust, in addition to the baseline covariates, psychosocial predictors (i.e. risk perception, social norms, knowledge) are significant predictors of trust in flu vaccine and trust in the vaccine process, with significant differences by race. These findings suggest that trust in vaccination is complex, and that significant differences in trust between White and African American adults may be contributing to disparities in influenza immunization.

Factors Influencing Trust in a Wildlife Management Agency: A Case Study of Deer Management in Bloomington, Indiana

Overpopulation of white-tailed deer ( Odocoileus virginianus ) is an increasingly common challenge for natural resource managers, especially in the Northeast, Great Lakes, and Midwest regions of the United States. Despite the pervasiveness of the issue, satisfactory resolution remains elusive for many parks, communities, and natural areas. Frequently, social concerns and ecological conditions deteriorate to the point where lethal management techniques are recommended to reduce numbers quickly. However, implementing lethal management strategies to reduce overabundant white-tailed deer populations frequently engenders contentious debate, in part because trust in the managing agency is often low. In such cases, implementation challenges shift from managing deer to affecting and managing public opinion. The purpose of this case study was to examine factors that influence trust in the City of Bloomington (IN) government to properly manage the deer population at a city-owned nature preserve. Results indicated that positive evaluation of the decision-making process and positive evaluation of the science that informed decisions predicted trust in the local city government, while age and preference for hunting predicted distrust. Support for the proposed sharpshooting policy and citizen involvement in the issue, measured by the number of personal and civic actions taken, were not significant predictors of trust in the city. Citizens’ source of information on the issue influenced their evaluation of the science. Specifically, when the local newspaper was the primary source of information, respondents were more likely to agree with the conclusions of a scientific study city managers used to illustrate the deer overpopulation. We recommend natural resource managers identify and use trusted communicators to engage with the public on controversial policies. Trust should be considered a prerequisite to implementation of new policies, controversial or otherwise. Subscribe to JPRA

Political ideology, media-source preferences, and messaging strategies: A global perspective on trust building

Using global survey data based on the 2013 Edelman Trust Barometer annual survey, this paper looks at predictors of business trust in the top five countries based on GDP ranking – the United States, China, Japan, Germany, and France. Demographics emerged as significant predictors of trust across countries, while political ideology was a key driver of trust in the U.S. Political ideology also interacted with preferred media choice in predicting trust. Theoretical and practical implications for effective public relations practice are discussed.

E-government familiarity influence on Jordanians’ perceptions

E-government is becoming an important topic and is attracting more and more research. Its adoption is determined by many factors among which user’s familiarity is not a well researched one. Without a real longitudinal research, familiarity cannot be investigated. To explore the influence of e-government familiarity, we utilized two samples with two different objectives. The first sample utilized 241 responses to understand the relative awareness of 20 concepts that are known to belong to e-government topic. The second sample included a two stage method, with an extended survey. A survey including the 20 concepts and an additional 14 items measured four constructs: perceived usefulness, perceived ease of use, privacy and security assurance, and trust in e-government. The second survey was distributed to a class of 50 students at the start of an e-government course and at the end of it.Results of the first survey indicated high levels of awareness in regard to service provision, time and location, and necessity of information needed. Dimensions like digital divide (gender and accessibility) and social change were among the highly recognized topics. On the other hand, e-participation and political concepts of e-government were moderately perceived by the sample. Results of the second sample indicated a significant influence of familiarity with e-government (gained from the course content) on 14 items out of the 20 used. Also, perceived usefulness and privacy and security assurance were significant predictors of trust in e-government. Finally, all item means increased in the second stage except for one item only. Governments need to raise awareness regarding e-government initiatives and improve citizens’ familiarity with the topic.

PS1-38: Colorectal Cancer Survivors' Trust in Their Follow-Up Care Physician: The Role of Patient-Physician Communication by Stage of Cancer

Background/AimsTrust in physicians plays an important role in facilitating cancer patients’ adjustment to their illness. However, patient trust has rarely been examined within the context of post-treatment follow-up care. We used data from the Assessment of Patient Experiences of Cancer Care (APECC) study to evaluate predictors of colorectal cancer survivors’ trust in their follow-up cancer care physicians overall and by stage of cancer.MethodsOur analytic sample included colorectal cancer survivors who were 2–5 years post-diagnosis and saw a follow-up care physician in the past year (n = 371). Trust was assessed using a validated 11-item scale and responses were transformed to a 0–100 metric. Hierarchical linear regressions were conducted to examine predictors of trust with socio-demographic, clinical, and follow-up care variables entered in the first model and patient-physician communication variables (i.e., physician knowledge of the patient, information exchange, and physicians’ affective behavior) in the second. Using American Joint Committee on Cancer (AJCC) stage classification, stratified regressions were conducted to assess differences in predictors of trust by early (0, i, ii) vs. late stage (iii, iv) patients.ResultsThe mean trust score was 83.58 and did not significantly vary by cancer stage. In the main effects model, older age, increased length of patient-physician relationship, better health status, and male physician gender were associated with greater trust (P <0.05 for all). When communication variables were added, physician knowledge (P <0.001), information exchange (P <0.001), and affective behavior (P <0.05) were significantly associated with greater trust. In stratified analyses, physician knowledge (P <0.001) and information exchange (P <0.05) were associated with greater trust among early stage patients and information exchange (P <0.001) and physician affect (P <0.05) were significant predictors of trust among late stage patients.ConclusionsPatient-physician communication plays a central role in facilitating trust between colorectal cancer survivors and their follow-up care physicians. Information exchange was an important dimension of communication for all survivors, but early stage patients valued physician knowledge while late stage patients valued physician affect. Our findings suggest that to build and sustain patient trust, different aspects of communication may need to be emphasized during follow-up care interactions between physicians and survivors diagnosed with early vs. late stage colorectal cancer.