Settlement Service Providers Research Articles

Addressing employment barriers for humanitarian migrants: Perspectives from settlement services

AbstractThis research seeks to understand the challenges faced by settlement service providers (SSPs) in assisting humanitarian migrants to secure appropriate employment. In‐depth interviews with 26 SSPs identified that current impediments to facilitating humanitarian migrants' employment related to employment support programmes; settlement service partnerships; cultural appropriateness of services; employment readiness, experience, skills and knowledge; social support and networks; and limitations of funding and service agreements. While employment is recognised as key to effective settlement, the findings of this study show that employment services are not currently a focus of settlement services, that is, most employment services delivered by settlement services were coordinated as part of job preparedness or readiness programmes. The paper argues for government to ensure financial and human resources to enable SSPs to deliver services that can formally recognise and overcome barriers to humanitarian migrants' employment.

Searching for settlement information on Reddit

AbstractNewcomers are using informal means to find settlement information that is also freely available through formal settlement service providers. Newcomers may seek settlement information on Reddit when the same information might be found through a settlement service provider. This study finds that several Reddit submissions can be categorized in at least one or more of the formal settlement service categories. There is some overlap between informal conversations on Reddit and formalized settlement services. However, informal spaces go beyond providing settlement information in formalized categories. These results suggest that there is scope for policymakers to take a closer look at online conversations to better understand the needs of newcomers when they are looking for information about settling in Canada before and after they arrive. There is the potential to use this information to identify service gaps and create new funded settlement service categories. There is also the potential to accurately train a machine learning model to classify new Reddit submissions and produce real‐time advice to policymakers on newcomer information needs.

Cross‐sector collaboration for refugee employment: An anthropology of development perspective

AbstractEmployment plays a crucial role in the successful resettlement of migrants. However, there is a paucity of research on how to facilitate refugee employment outcomes and the role of cross‐sector collaborations. Using a qualitative, multi‐layered analysis of primary and secondary data from Australian settlement service providers (SSPs) and the businesses they work with, this study explores how public service organisations co‐create value with stakeholders (i.e., public service logic) through cross‐sector collaborations. By identifying differing notional and strategic logics of both SSPs and employing businesses in supporting refugee migrants, we reveal the dynamics of cross‐sector value co‐creation in refugee management settings. We also identify four main strategic logics that SSPs use to address barriers and connect refugee migrants to employment. Our study offers theoretical contributions and practical implications for public, private, not‐for‐profit and community organisations working together to support refugee employment.

The importance of information acquisition to settlement services literacy for humanitarian migrants in Australia.

Due to the diversity and range of services provided to humanitarian migrants during the settlement phase of migration, acquiring information across multiple service domains is intrinsic to the effective utilisation of settlement services. There are research gaps investigating how humanitarian migrants experience and navigate unfamiliar, multiple, and often complex information and service systems of host countries. This study seeks to understand the impediments to humanitarian migrants' effective utilisation of information about settlement services and to identify strategies that can be implemented to overcome these barriers. Service providers were purposively recruited from organisations funded by the Australian Government to deliver settlement programs. The study applied an inductive thematic analysis approach to identify key themes that emerged from the data. From the perspective of service providers, the themed findings identified how humanitarian migrants gain knowledge about services, their information needs, information seeking practices and skills, and information specific to service domains. The findings illustrate the importance of acquiring information, knowledge, and skills across multiple information platforms and service domains as being integral to the effective utilisation of settlement services for humanitarian migrants. The study identifies systemic barriers to information and service access and suggests different strategies and approaches to improve access to context specific key information. The study identifies factors that inhibit the effectiveness of the Australian settlement service provision model and emphasises the need for targeted training of mainstream referral services. The study highlights the important role that settlement service providers play as mediators of information, adept at tailoring information to humanitarian migrants' individual and community information needs. The findings provide important insights that highlight the different roles that policymakers, researchers, and service providers can play to inform new approaches that improve the effectiveness of information and settlement service provision, as part of contributing to optimum settlement outcomes for humanitarian migrants.

CONNECTING ARTFULLY TOWARD PROMOTING THE MENTAL HEALTH OF IMMIGRANT WOMEN IN CANADA: A LITERATURE REVIEW

Although Canada is a popular destination for immigrants, studies of the mental health of immigrant women in Canada have shown some of migration’s potential negative impacts. These studies also showcase how social support through community engagement can improve and maintain mental health by reducing immigrant women’s hopelessness and boosting their resilience. Additionally, because it promotes self-expression and self-confidence, engagement with art can be beneficial for health outcomes. Community arts programs serve as a space for creating artworks and exchanging social support and can have a positive psychological influence on participants. For instance, community arts programs can facilitate participants’ self-expression and the development of new friendships and artistic skills. Despite the existence of diverse community arts programs across Canada, there are few Canadian-focused scholarly studies investigating how engagement with these programs may contribute to participants’ mental health. In this paper, I investigate the association between engagement with art and its mental health–related outcomes among immigrant women in Canada. To explore this relationship, I provide a review of the scholarly literature on artmaking and mental health among immigrant women in Canada and assess how community art programs may impact their mental health by offering opportunities for social support exchanges. This paper argues that community art programs foster space for promoting mental health among immigrant women, and provides suggestions for researchers, mental health professionals, settlement service providers, and policy-makers in the field of migration.

The association between chronic pain and pre-and-post migration experiences in resettled humanitarian refugee women residing in Australia

BackgroundRefugee women are potentially at increased risk for chronic pain due to circumstances both in the pre-migration and post-settlement setting. However, this relationship between refugee-related challenges introduced along their migration trajectories and chronic pain remains unclear. This study will therefore examine the association between pre- and post-migration factors and chronic pain in refugee women five years into resettlement in Australia.MethodsThe first five waves of data from the ‘Building a New Life in Australia’ longitudinal study of humanitarian refugees living in Australia was analysed using logistic regression models to investigate the association between predictor variables and chronic pain. The study outcome was chronic pain and predictors were migration process and resettlement factors in both the pre-and post-settlement setting.ResultsChronic pain was reported in 45% (n = 139) of women, and among these a further 66% (n = 120) also reported having a long-term disability or health condition that had lasted 12 months. Pre- migration factors such as increasing age (OR 1.08; 95% CI 1.05, 1.11) and women who migrated under the Women at Risk Visa category (OR 2.40; 95% CI 1.26, 4.56) had greater odds of experiencing chronic pain. Interestingly, post migration factors such as women with better general health (OR 0.04; 95% CI 0.01, 0.11) or those who settled within metropolitan cities (OR 0.29; 95% CI 0.13, 0.68) had lower odds of experiencing chronic pain, and those who experience discrimination (OR 11.23; 95% CI 1.76, 71.51) had greater odds of experiencing chronic pain.ConclusionOur results show that there is a high prevalence of chronic pain in refugee women across the initial years of resettlement in Australia. This may be in part due to pre-migration factors such as age and migration pathway, but more significantly the post migration context that these women settle into such as rurality of settlement, poorer general health and perceived discriminatory experiences. These findings suggest that there may be many unmet health needs which are compounded by the challenges of resettlement in a new society, highlighting the need for increased clinical awareness to help inform refugee health care and settlement service providers managing chronic pain.

Migrants in the Attic: The Case of Migrants with Disabilities and Resettlement Services in Serbia

The global migrant crisis triggered an unprecedented number of asylum seekers in the Balkan region. In this case study, the state of migrants with disabilities—a community notoriously overlooked during global conflict—is explored through field interviews of settlement service providers in Serbia. A human rights framework is espoused in first examining contemporary refugee law discourse and the corresponding gaps in current resettlement practice of migrants with disabilities. The study’s findings illuminate the need for a drastic shift in settlement services for those migrants most vulnerable to persecution in de facto destination countries. The discussion takes aim at “humanitarian silo” funding models and argues for international cooperation and transparency in accommodating migrants with disabilities internationally.

‘Now I'm just like anyone else in the community’: Work, Welfare, and Community Expectations of Refugees in Australia

Abstract This article analyses policy documents and data from interviews with employment and settlement service providers, employers, and government officials to explore the increasing shift of Australian refugee settlement policies towards neoliberal imperatives of productivity and self-sufficiency. The responses of service providers shed light on prevalent constructions of refugee subjecthood and related expectations of humanitarian entrants as potential labour market participants. Our analysis highlights the policy rationales that underpin the contemporary design and delivery of refugee settlement support, and draws attention to variations in service providers’ adoption of these rationales. We argue that, while the realignment of refugee settlement support in Australia towards ‘workfare’ is consistent with emergent global narratives of ‘enhancing refugee self-reliance’, the significance of this shift lies in the ideologically driven erosion of the primary protective purpose of Australia’s long-standing humanitarian migration programme.

The association of migration experiences on the self-rated health status among adult humanitarian refugees to Australia: an analysis of a longitudinal cohort study

BackgroundRefugees are potentially at an increased risk for health problems due to their past and current migration experiences. How migration factors shape refugee health is not well understood. We examined the association between migration factors and the self-rated general health of adult humanitarian refugees living in Australia.MethodsWe analyzed the first three waves of data from the ‘Building A New Life In Australia’ longitudinal survey of 2399 humanitarian refugees resettled in Australia. The study outcome was self-rated health measured by the 36-Item Short Form Health Survey. Predictors were migration process and resettlement factors. We used generalized linear mixed models to investigate the relationship between predictor and outcome variables.ResultsPoor general health persisted among this refugee population at high levels throughout the three-year follow-up. At baseline, 35.7% (95% CI: 33.8–37.7%) of the study population reported poorer general health. Female gender, increasing age and post-migration financial stressors were positively associated with poorer general health. Having a university degree and absence of chronic health conditions were seemingly protective against declining general health (OR: 0.50; 95% CI: 0.65–1.81 and OR: 0.15, 95% CI: 0.09–1.04, respectively).ConclusionOur results show that there is persisting high prevalence of poorer general health among adult refugees across the initial years of resettlement in Australia. This finding suggests unmet health needs which may be compounded by the challenges of resettlement in a new society, highlighting the need for increased clinical awareness of this sustained health burden to help inform and prepare refugee health care and settlement service providers.

Ideas and Interests Embedded in the Making of Ontario’s Fair Access to Regulated Professions Act, 2006

This paper examines the ideas-interests nexus in the making of Ontario’s Fair Access to Regulated Professions Act, 2006, designed to level the playing field for internationally trained professionals. It conceives of the legislation as the outcome of a discursive contestation between two interest-based alignments. The access coalition led by organized immigrant professionals and settlement service providers communicated a discourse around the non-recognition of foreign credentials, questioning it on moral and economic grounds. Alternatively, regulatory bodies built their discourse around the skills and experience requirements of professions, emphasizing public protection, and, as a condition of that, professional autonomy. However, despite its weaker economic base, the access coalition carried the day with the passing of the fair access legislation because it framed its ideas more effectively and thus struck a better chord with the general and policy public.

Acceptability of general practice services for Afghan refugees in south-eastern Melbourne.

Over 750000 refugees have resettled in Australia since 1945. Despite complex health needs related to prior traumatic experiences and the challenges of resettlement in a foreign country, refugees experience poor access to primary care. Health and settlement service providers describe numerous cultural, communication, financial and health literacy barriers. This study aimed to investigate the acceptability of general practitioner (GP) services and understand what aspects of acceptability are relevant for Afghan refugees in south-eastern Melbourne. Semi-structured interviews were conducted with two Afghan community leaders and 16 Dari- or English-speaking Afghan refugees who accessed GP services. Two distinct narratives emerged - those of recently arrived refugees and established refugees (living in Australia for 3 years or longer). Transecting these narratives, participants indicated the importance of: (1) a preference for detailed clinical assessments, diagnostic investigations and the provision of prescriptions at the first consultation; (2) 'refugee-friendly' staff; and (3) integrated, 'one-stop-shop' GP clinic features. The value of acceptable personal characteristics evolved over time - GP acceptability was less a consideration for recently arrived, compared with more, established refugees. The findings reinforce the importance of tailoring healthcare delivery to the evolving needs and healthcare expectations of newly arrived and established refugees respectively.

Sense of Place and Mental Wellness of Visible Minority Immigrants in Hamilton, Ontario: Revelations from Key Informants

This paper explores key informants’ revelations on immigrants’ sense of place and mental wellness in Hamilton, Ontario, directed toward processes and programs that challenge belongingness and integration. Grounded in key informant interviews, our analysis underscores the importance of understanding immigrants’ sense of community, belonging embedded in socioeconomic conditions, and implications on mental wellness. It is proposed that settlement service providers and other stakeholders adopt a broad and multifaceted approach that recognizes the importance of addressing immigrants’ conditions in a holistic manner. This could be achieved by focusing on policies that affect all determinants of health (including mental health) through the integration of public policies into a comprehensive package of health improvement and promotion strategies, and should be incorporated into policies of health and health-related institutions for implementation. Ce papier explore les indicateurs importants des révélations sur le sens du lieu et de la santé mentale à Hamilton, en Ontario, orientés vers des processus et des programmes qui remettent en question l’appartenance et l’intégration. Fondée sur des entrevues avec indicateurs spécifiques, notre analyse met en exergue l’importance de comprendre le sens de la communauté chez les immigrants, leur appartenance renforcée à des conditions socio-économiques, et leur implication dans la santé mentale. On propose ainsi que les pourvoyeurs des services d’établissement et d’autres parties prenantes adoptent une approche plus globale et multiforme, qui reconnaisse l’importance d’aborder les conditions des immigrants de manière holistique. Ceci pourrait être fait en mettant l’accent sur les politiques qui affectent tous les déterminants de la santé (y compris la santé mental), à travers l’intégration des politiques publiques dans le dispositif global de l’amélioration de la santé et des promotions stratégiques, et qui devraient être incorporées dans les politiques de la santé ainsi que dans les institutions reliées à la santé pour leur réalisation.

African Refugee Communities in Southeast Queensland: forces of concentration and dispersion

Black African refugee communities are a relatively recent addition to the Australia landscape. Between 2001 and 2007, over 5000 refugees from various African nations resettled in Queensland. There are very few data about African refugee settlement geography in Australia and no previous study delineating African refugee settlement within the State of Queensland. This research addresses the knowledge gap by examining the geographic distribution and secondary migration patterns of eight African refugee communities in Southeast Queensland. The research adopted a multi-method approach, mapping quantitative data from an existing secondary database and comparing these to qualitative primary data to determine geographical distribution. Additional qualitative data were used to establish secondary migration patterns of the case study communities. Results show noticeable discrepancies between existing secondary datasets and primary data collected from the communities. These inconsistencies are significant because settlement service providers who use the secondary data to budget, plan and deliver essential settlement services might be underestimating the size of the African communities and missing some settlement locations altogether. The results also reveal a tension between the main socio-cultural forces of concentration and housing forces of dispersion that are driving secondary migration in the communities. A policy recommendation to mitigate the potentially negative effects of residential dispersion on settlement outcomes includes the strategic location of service hubs in key suburbs, such as Moorooka, to which the communities are already drawn.

The limits of RESPA: An empirical analysis of the effects of mortgage cost disclosures

Congress passed the Real Estate Settlement Procedures Act (RESPA) in 1974 based upon documented instances of kickbacks between settlement service providers, unearned fees, and expensive and unnecessary closing costs paid by buyers and sellers of residential real estate. It opted for a disclosure strategy accompanied by few substantive prohibitions. Over the last 37 years, only a handful of studies attempted to measure the success of the mortgage loan disclosures. This article uses a uniquely rich database to examine this question. We find evidence that closing costs increased since 1972 and fee types proliferated. The early cost estimate underestimated the final closing costs and projected cash to borrowers in a majority of cases, lending credence to complaints of baiting and switching. These observations call into question the efficacy of the RESPA disclosure scheme. Further, they point to the need for detailed data collection, routine monitoring of whether RESPA is meeting its legislative intent, and rigorous debate about whether RESPA's goals can be achieved more effectively by another strategy. This article is particularly timely because Congress instructed the new Bureau of Consumer Financial Protection to combine RESPA and related Truth in Lending Act disclosures into a single, integrated form by the summer of 2012.

Settlement Patterns of African Refugee Communities in Southeast Queensland

Over 4000 African refugees have resettled in Queensland through the Australian government's Humanitarian Program. Research on the settlement geography of this immigrant group is, however, limited. The present study is set within the context of research and debates concerning the residential concentration and/or dispersion patterns of immigrant settlement in Australia. The paper investigates the settlement and secondary migration geography of eight African refugee communities in Southeast Queensland. Discrepancies are identified between the official data and the actual distribution according to community members’ views obtained via focus group surveys and interviews. Preliminary results indicate that there is a relatively high rate of secondary migration in the African communities. The paper also discusses the two key factors underpinning this secondary migration: housing and social networks. These findings have implications for settlement service providers, particularly in the area of housing.

Economies of scale and technological development in securities depository and settlement systems

This paper investigates the existence and extent of economies of scale in depository and settlement systems. Evidence from 16 settlement institutions across different regions for the years 1993–2000 indicates the existence of significant economies of scale. The degree of such economies, however, differs by size of settlement institution and region. While smaller settlement service providers reveal a high potential of economies for scale, larger institutions show an increasing trend toward cost effectiveness. Clearing and settlement systems in countries in Europe and Asia report substantially larger economies of scale than those of the US system. European cross-border settlement seems to be more cost intensive than that on a domestic level, reflecting chiefly complexities of EU international securities settlement systems and differences in the scope of international settlement service providers. The evidence also reveals that investments in implementing new systems and upgrades of settlement technology continuously improved cost effectiveness over the sample period.

Social support and the significance of shared experience in refugee migration and resettlement.

This article examines the role of social support as a determinant of refugee well-being and migration patterns during early resettlement. Analysis is based on qualitative in-depth interviews with 47 government-assisted refugees in Canada and 38 key informants (settlement service providers and immigration officials) in Canada and overseas. The study describes refugees' decision making during stages of migration and resettlement, from whom they seek social support in particular situations, what sources are appraised as most important, and what is significant about the support. The authors suggest that a goal of refugees support-seeking strategies is affirmation through shared experience.

Economies of Scale and Technological Development in Securities Depository and Settlement Systems

The paper investigates the existence and extent of economies of scale in depository and settlement systems. Evidence from 16 settlement institutions across different regions for the years 1993-2000 indicates the existence of significant economies of scale. The degree of such economies, however, differs by size of settlement institution and region. While smaller settlement service providers reveal high potential of economies of scale, larger institutions show an increasing trend of cost effectiveness. Clearing and settlement systems in countries in Europe and Asia report substantially larger economies of scale than those of the US system. European cross-border settlement seems to be more cost intensive than that on a domestic level, reflecting chiefly complexities of EU international securities settlement and differences in the scope of international settlement services providers. The evidence also reveals that investments in implementing new systems and upgrades of settlement technology continuously improved cost effectiveness over the sample period.

Real Estate Settlement Pricing: A Theoretical Framework

This paper examines the pricing of real estate settlement services. Prices charged by real estate brokers, title insurers, private mortgage companies and other settlement service providers have been a public policy issue for a decade. The Real Estate Settlement Procedures Act of 1974 did little to alleviate public concerns or change pricing practices.The paper provides both a conceptual framework and some observations on how prices for settlement services are determined. It concludes that the demand has little to do with the services themselves, but rather depends on the demand for housing. This creates an environment for unnecessary services to be performed and for prices to be far in excess of cost.