Service Apartment Research Articles

Factors Influencing Property Overhang in Residential and Serviced Apartments in Malaysia: A Thematic Review

The one-decade data on residential and serviced apartment overhang indicates that overhang occurs in Malaysia and should not be taken lightly. This paper aims to identify the factors influencing property overhang by adopting a thematic analysis. ATLAS.ti 23 was used to conduct thematic analysis. The findings revealed eleven main themes of factors in property overhang in Malaysia based on the pattern highlighted in the literature. The outcomes are expected to benefit the direction of future research and developing solutions, especially for the agencies and stakeholders such as the state and local authorities and developers to work together.

Front-desk workforce cultural diversity and its implications for service quality in the accommodation sector: a case from Australia

ObjetivoEl idioma y el dialecto, las costumbres y las actitudes de servicio son sólo algunas de las características que hacen que cada cultura sea única. En consecuencia, la presencia de personas de diferentes culturas durante un encuentro de servicio puede repercutir en la calidad del servicio, ya que lo que constituye una buena calidad de servicio se percibe de forma diferente en las distintas culturas. Como país con una sociedad multicultural, los inmigrantes culturalmente diversos de origen no angloparlante (NESB) desempeñan un papel cada vez más importante en el sector de la hostelería y el alojamiento en Australia. Dentro de este contexto regional, este estudio contribuye a una comprensión más sólida de la influencia de la diversidad cultural de la mano de obra en diferentes aspectos de la calidad del servicio de recepción en el sector del alojamiento.Diseño/metodología/enfoqueEn este estudio cualitativo se realizaron 31 entrevistas en profundidad semiestructuradas a huéspedes, personal de recepción y gerentes de apartamentos en Australia Occidental, seguidas de entrevistas de validación con cinco expertos en gestión de recursos humanos del sector de la hostelería.ConclusionesLos resultados de las entrevistas sugieren que la diversidad cultural del personal de los NESB afecta a varios aspectos de los servicios de recepción de los alojamientos australianos, como la calidad de la comunicación, la interacción entre el personal y los huéspedes y la satisfacción de éstos. Los hallazgos señalan que el personal de recepción de los NESB culturalmente diverso puede (1) enfrentarse a barreras de comunicación intercultural debido a los diferentes acentos extranjeros y a la presencia de jerga local, (2) mejorar la interacción huésped-personal y la experiencia general del huésped en caso de tener antecedentes culturales similares con los huéspedes, y (3) proporcionar representaciones auténticas del multiculturalismo en Australia.Originalidad/valorEl estudio arroja nueva luz sobre las cambiantes percepciones y expectativas de autenticidad de los turistas, especialmente en Australia, donde la diversidad cultural ha cobrado mayor protagonismo. Además, en el servicio de alojamiento australiano, muchos empleados de NESB que han aprendido inglés americano/británico tienen dificultades para conversar con personas con acento australiano, sobre todo cuando también está presente la jerga australiana.

Rental Space

The purpose of “Rental Space” is to transport the goods from source to destination in an effective and efficient manner. Rental Space is a one stop rental portal. It provides services Such as Hiring cars, Service Apartments, Hotels, Guest houses, Meeting & Conference halls, Audio visuals, Party rentals and Computers. It provides the facility to make online orders and get everything done before you reach the destination. It is going to implement the web site for different cities. Instead of providing products from only one rental show room the application is acting as interface between user and the rental showroom owners. There is no restriction of rental showrooms for the website. Means any rental showroom owners want to display their products in the site then they simply register in the site by providing personal information and credit card number

Stock Valuation of Indonesia Property Company using Blended Valuation Method (Case Study of PT. Pakuwon Jati, Tbk)

After Indonesia got hit by a pandemic in 2020, Indonesia’s economy managed to recover in 2021. However, the property industry in Indonesia was experiencing a negative impact due to increasing interest rates. The increasing interest rates means that people will get higher costs if they want to borrow money to buy property. Moreover, people became more hesitant to buy or invest in property because government-borne value added tax incentives (PPN DTP) ended in September 2022. However, PT Pakuwon Jati Tbk. (PWON) seems to be less impacted because PWON have recurring income and non-recurring income as their source of income. Recurring income came from space rental, service apartment, hotel, etc. Non-recurring income came from sale of condominiums and offices and sale of land and buildings. The less restriction on people's mobility to do activities outside their house and the growth of GDP caused by household consumption indicates that PWON’s recurring income will be less impacted negatively by the increasing inflation rate. The possibility of this situation might affect the company’s stock performance since it would result in lower profitability for the company. To help investors to decide in this situation, the intrinsic value of the company stock is required. Therefore, it is important to find the intrinsic value. The intrinsic value of PWON was derived by using a blended valuation method. The author gave weight on the various valuation models that were used. From the method, the intrinsic value of PWON was IDR 440 per share.

Home Sharing and Serviced Apartment Short-Term Rentals: Legal Implications of New Forms of Residential Occupancy in Nigeria

Following the advent of vehicle sharing online platforms such as Uber and Bolt, there has been, in recent years in Nigeria, the emergence of home sharing online platforms including Airbnb, Shortlet rentals, and Quickteller Homes which offer home sharing and serviced apartments on short-term rental basis. As a contractual arrangement with economic benefits for both the hosts and the guests, short-term rentals are new forms of residential occupancy that is gaining the preference of a rapidly growing number of patrons in commercial cities across Nigeria. This article examines the legal relationship between parties involved in short-term residential occupancy. In comparison with how the relationship is recognised under common law tenancy in other jurisdictions, this article determines the nature of the relationship under tenancy statutes in Nigeria. Keywords: Home sharing, Short-term rentals, Occupancy licence, Tenancy, Residential occupancy DOI: 10.7176/JLPG/128-07 Publication date: January 31 st 2023

Residences of Samara governors in the second half of the 19th – early 20th centuries

The paper deals with the problem of the location of governors residences (service apartments) in the urban space of Samara in the second half of the 19th early 20th centuries. It shows the characteristics of the placement of the provincial government and the governors office. The paper analyzes the location of the authorities, their interior and furnishings, describes the repair and construction of these buildings. The authors of the paper consider in detail the traditional for the Samara provincial authorities hire of the governors residences from private owners. They also show the reasons and circumstances for the change of the governors apartment and the location of the provincial government and the governor's office. This study has led to the conclusion that the intensive process of socio-economic development of the Samara province in the late 19th early 20th centuries was reflected in the formation of a new administrative and cultural center of the provincial capital. A logical continuation of this process was the construction by the government of the spacious Governors House, one of the most luxurious and technically equipped buildings in Samara at the beginning of the 20th century, where the governors apartment and office premises of the provincial authorities were comfortably located. In addition, the paper examines the personal attitude of the Samara governors to the issues of the location of the provincial government and the governors office.

Model of the hospitality industry development based on the cost approach

Apartments have become a new trend in the market over the past few years. This type of real estate is becoming more and more popular every year, both among investors and tourists. The purpose of the article is to make a forecast of prices for apartments in St. Petersburg. Research methods: description, comparison, analogy, generalization and analysis. In the course of the study, the dynamics of changes in prices per square meter of apartments in St. Petersburg for 2014-2019 is considered; the main factors influencing the price index of apartments in St. Petersburg are identified. The influence of the identified factors on the price indicator is analysed on the basis of multiple linear regression. The study showed that almost all factors have a fairly strong relationship with the resulting indicator. The most significant factors are identified, on the basis of which the final model of the cost of apartments is built. On the basis of the exponential smoothing method, an assessment of changes in factors in the forecast period was made and a forecast of apartment prices was made based on the obtained values. The study shows that apartment prices will rise in the coming period. The forecast of the cost of service apartments developed by the authors can have a positive effect when conducting real estate transactions in St. Petersburg.

OCCUPANTS’ SATISFACTION OF SERVICED APARTMENTS DESIGN : CASE STUDIES IN KUALA LUMPUR

This paper aims to identify the factors that affect a good serviced apartment design by looking at three (3) parameters which are physical attributes, social needs, and facilities and services through the occupants’ satisfaction levels. Despite the increasing number of serviced apartment developments in Malaysia, there has been limited research to analyse occupants’ wellness and satisfaction in a serviced apartment to generate a model to guide the service apartments’ design and development. The research is conducted using multiple case studies methods through physical observation and questionnaire surveys based on the three (3) parameters mentioned above at the golden triangle area of Kuala Lumpur among three case studies that have been identified. The findings reveal that occupants are generally satisfied with serviced apartments in Malaysia; however, various key components need to be reassessed and improved for future developments in order to serve as a reference for local authorities, developers, and designers to design serviced apartments in the local context from occupant’s perspective.

Consumption Versus Need of Institutional Care After Femoral Neck Fracture

For 137 patients who sustained a femoral neck fracture domiciliary circumstances, ADL functional level and walking ability were recorded during a period of six months in 1983. At the time of injury 71% were living at home or in a so-called service apartment with medical and domestic facilities, and 28% in chronic care institutions (1% were transferred from other acute care units). Of the surviving patients 43% could return directly home or to a service apartment on discharge, 21% were transferred to an orthopedic rehabilitation facility, convalescent home, or other acute care unit, and 36% to chronic care institutions. At the 1-year as well as the 2-year follow-up 39% of the surviving patients were living in chronic care institutions. Analysis of the various parameters for patients having recourse to chronic care facilities at follow-up, showed that almost half of this group might be cared for at home. However, this will only be possible on condition that an extensive and effective home medical care system is developed as a complement to domestic assistance provided by public agencies. It is unrealistic to expect the incidence of patients needing chronic care facilities following femoral neck fracture to subside below a minimum of 20%.

Marketing Strategy for Serviced Apartments in Xi’an

In the context of the current economic development, traditional hotels can no longer meet the needs of all consumers for hotels. As a historical city and a central city with rapid economic development, Xi'an has seen a rapid rise in the number of tourists and migrant workers, and accommodation has become the top priority. The emergence of serviced apartments has satisfied some consumers who want not only hotel services, but also the convenience and warmth of the family. This paper begins with the development of the business type of the serviced apartment market in Xi'an, expounds the concept of serviced apartment, and analyzes the problems in the course of development, such as market promotion, brands and services of the service apartments in Xi'an in marketing. Finally, it puts forward the marketing strategy for serviced apartment in Xi'an. With the rapid economic development of Xi'an, the number of tourists and migrant workers is increasing rapidly, and thus living became the first problem to be solved. At this time, the lower price than the hotel and the warm atmosphere like family become the best choice for them to stay in the serviced apartments.

Accommodating business travellers: The organisation and spaces of serviced apartments in Cape Town, South Africa

Abstract In recent years several new forms of lodging have developed as alternatives to the hotel. For business travellers the serviced apartment has emerged as a new phenomenon. Within extant accommodation scholarship the service apartment sector has attracted minimal international attention either from tourism or property researchers. This paper analyses the development and character of service apartments in one of South Africa’s major business tourism destinations, the city of Cape Town. It is disclosed that serviced apartments are clustered around different business nodes in the city and spatially differentiated in terms of serving distinctive business traveller markets.

Do Hotels and Mixed-Use Projects Benefit Each Other? Evidence from China

Purpose: In China, many mixed-use projects included a luxury hotel on the property. The present study aims to answer two questions: Do mixed-use projects benefit from including a hotel? Do hotels benefit from being located in a project? Design/Methodology/Approach: The present study collected a sample of 76 mixed-use projects from Sina Commercial Real Estate database (Sydc.sina.com.cn). Hotel performance data are provided by STR. A hedonic model was used to test hotels’ effect on office rents and residential unit prices in mixed-projects. A matched-subjects designed was used to analyze the effect of mixed-use projects on hotel performance. Key Findings: The analysis indicate that mixed-use projects with hotels have higher residence price, but not office rent, compared to projects without a hotel. Hotels located in a mixed-use project have higher RevPAR and ADR than their stand-alone counterparts, but there is no difference in occupancy rate. Implications for Practice: Mixed-use project developers could consider increasing the number of units in the service apartment to take advantage of the residential unit price premium. Hotels located in a mixed-use project could command a premium ADR without losing occupancy to their stand-alone counterparts. They could aim to preserve their price premium and expand the market with service or product instead of discounts. Originality/Value: This study empirically tested the effects of a common practice adopted by Chinese mixed-use developers. The results could help mix-use developers and hotel operators by pointing out the specific channels that deliver the benefits of including a hotel in mixed-use projects. Relevance of the Topic: In China, some local governments may request mixed-use projects to include a luxury hotel as a condition for investment incentives. However, it may not be easy for those hotels to reach breakeven quickly in saturated markets. As a result, some developers may hope to leverage the hotel brand to enhance the value of other components in the project (Rapoza, 2012). The present study tested the economic implications of this phenomenon from the project’s and the hotel’s perspectives.

Value Creation on CRM: Evidence of Employee Competence in Bird’s Group Serviced Apartments in Indonesia

With the fast-pace growth on apartment buildings in major cities in Indonesia, it is interesting to investigate the underlying reasons behind such high growth rates. Relying on the perspective of employee competence and prevailing activities on customer relationship management (CRM), this study intends to investigate the degree on influential factors toward organizational value creation for Bird Group, as the owner/manager of a few service apartments in the city of Bandung, in the province of Jawa Barat, Indonesia. It has become a public knowledge that any potential improvements on employee competence should generally impact the employee performance in carrying their tasks and responsibilities. Improvements on employee performance are expected to bring about enhancements on the combinations of CRM activities. The betterment in CRM activities may likely inspire public to step-up their buying intentions (BI) toward products/services. This may be true as the general level of customer satisfaction has increased. Undoubtedly, the higher BI is expected to push-up the organizational value creation. Having said that, it is uncertain whether or not such relationships do occur among those chosen variables in this study. This study relies on a quantitative approach to objectively evaluate empirical evidence. Since there are countless theoretical discussions on competence and the needs for employee training/development, this study seeks to investigate the actual significant influence of employee competence toward CRM activities, BI, customer satisfaction and organizational value creation. It is expected that the relationships among variables are positive and significant. In addition to the quantitative approach, a qualitative method is also utilized to extract managerial insights on the relationships among variables/indicators. Keywords: employee competence, CRM, customer satisfaction, buying intention, organizational value creation

The Serviced Apartment Industry of South Africa: A New Phenomenon in Urban Tourism

Serviced apartments are a distinctive form of tourism product which have attracted only limited research attention. The objective is to examine the emergence and characteristics of the serviced apartment sector in South Africa as a new phenomenon within the urban tourism economy. The findings show its growth as linked to the expanding trend for business professionals and consultants to work abroad for an extended period of time, a globalisation tendency accelerated in South Africa by the brain drain of skilled professionals. The evidence from this investigation reveals that serviced apartment complexes currently are geographically concentrated in the country’s major hubs for international business travel and that, within cities, the location of these facilities is focused mainly in upmarket residential areas which offer high quality living environments and access to business and entertainment nodes.

The Shifting Demographics of the Serviced Apartment Industry in South East Asia

Over the past 30 years, serviced apartment complexes have become one of the defining architectural typologies of Asian urbanization. Relatively unknown before the 1980s, these complexes are designed to accommodate foreign business people, knowledge workers and students for a fixed period, typically three to six months. The rapid expansion of serviced apartments testifies to the substantial increase in the number of people who are working, training and studying outside their home countries, and provides physical evidence of the impact of these short-term populations on the urban fabric of South East Asian cities. Drawing on interviews and fieldwork conducted in Bangkok and Singapore, the paper posits shifts in the design and use of serviced apartments as a useful lens for investigating both the emergence of a geographically mobile middle class and the increase in temporary housing types to meet its residential needs.

An ANP based TOPSIS approach for Taiwanese service apartment location selection

The fuzzy Delphi method, analytic network process (ANP), and technique for order preference by similarity to ideal solution (TOPSIS) are integrated in this paper to help Taiwanese service apartments to effectively select the optimal locations. The fuzzy Delphi method, which can lead to better criteria selection, is used to modify previous studies to construct the hierarchy. Considering the interdependence among the selection criteria in the hierarchy, ANP is then used to obtain the weights of the criteria. To avoid calculation and additional pairwise comparisons of ANP, TOPSIS is used to rank the alternatives. According to the hierarchy based on three perspectives and 12 important criteria, optimal locations for Taiwanese service apartments can be more effectively selected. Moreover, by integrating the fuzzy Delphi method, ANP, and TOPSIS, this study can make better decisions for optimal locations. To illustrate how the fuzzy Delphi method, ANP, and TOPSIS are applied in the location selection problem, their application to a real case is also performed.

Exploratory Study on the Development of Combination of Hotel and Apartment

This study examined the architectural complex of hotel and apartment through describing its status quo and development as well as summarizing its characteristics and uniqueness. The case of Shanxi Dingchen Apartment for example to explor design patterns Apartment.The design of service apartment was analyzed in detail. With comprehensive consideration of the market reality the architectural key points and the issues for further development were explored and discussed.

Analysis of the Serviced Apartments Sector and Its Prospects in Southeast Asia

Serviced apartments are a distinct and sometimes neglected form of accommodation which is growing in commercial significance in the Southeast Asian region and beyond, marked by the emergence and expansion of international companies offering a variety of brands. Traditionally located in cities and targeting business travelers, there may be unrealized potential at alternative sites related to leisure tourists. Beach resorts and vacationers are one such opportunity, but there are constraints on development evidenced by market conditions in the popular thai destinations of Phuket and Pattaya. The analysis of key attributes and trends concludes with some suggestions about avenues for further research.

Bach at home

This brief text by the doyen of German social historians of music grows out of two interests: first, Salmen's long-standing investigations into the social status of professional musicians and, second, a fascination with J. S. Bach and his everyday life. The book includes a hundred pages of text, 30 pages with 15 primary sources ranging from secular cantata texts to archival sources on musicians’ pay and working conditions, a brief bibliography of often-cited literature, and 19 well-chosen images. Some of the images are well known, but most, including photos of period tobacco pipes and plates found at archaeological sites in Eisenach, are not. Salmen's goals are to reconstruct the material culture and everyday world in which Bach lived, the value of the monetary and in-kind payments he received, and the standard of living that those payments afforded him and his family (pp.6–7). In pursuit of these goals, he works with sources directly connected to Bach; with others on culinary practices and festive culture in Leipzig and the other places Bach lived; and with examples drawn from other musicians’ lives in towns around Lutheran Germany. The first group of sources is well known, but Salmen studies them in ways that produce some new insights. For example, he goes well beyond the usual brief mention of Bach's Leipzig service apartment in the St Thomas school to describe what was actually a full wing of the school building on five floors, with 15 rooms and further storage spaces, including two for beer (pp.13–14, 76). On Bach's surroundings, Salmen also offers valuable observations. Leipzig merchant Andreas Dietrich Apel's gardens just outside the city are familiar, but Salmen's description, and in particular the reproduction of an image in private hands (p.4), make clear how large and magnificent the gardens were. Salmen also offers detailed reconstructions of the dietary and social significance of beer and wine, and of the consumption of coffee and tobacco. On the subject of beer, for example, he does a good job of integrating the sub-topics of beer as a dietary staple, as a form of payment, as a social marker depending on its quality and relative to wine, and even how the so-called ‘beer fiddlers’ contributed to beer consumption and to the raising of taxes from that consumption.

Identifying the Needs of Elderly for Technological Innovations in the Smart Home

The study used Projective Testing techniques to identify the needs of elderly users of various features in a smart home, including: telemedicine, customized computer, teleconferencing, teleshopping, event reminder, robot helper and smart pets. Drawings of home scenarios and a male user were shown to 18 elderly users of service apartments. Altogether 192 different needs were identified. These were sorted by HF experts into broad categories. Nine categories of needs emerged relating to: Health, Communication, Security, Mobility, Mental Activities, Physical Activities, Prestige, Independence and Dependence. These were compared to needs structures documented in the literature including: Transcendent, Optimization, Anti-ageing, Dependency Avoidance and Nurturance Seeking. These needs structures are expressed at a higher level of abstraction then our nine categories. In addition the nine needs categories identified in this study can be used as a point of departure for the design of a smart home.