Community Service Users Research Articles

Evaluation of post-pandemic immigration services at Immigration Office Class I Non-checkpoint Pati

Immigration services are one of the services affected by the COVID-19 pandemic. However, as the handling got better, the vaccination program became more widespread and the spread became lower, the Government began to provide some leeway including the opening of borders. People who want to travel between countries begin to prepare themselves by applying for a passport. Immigration Office Class I Non-Checkpoint Pati as an Immigration Technical Implementation Unit faces fluctuations in applications for passport issuance during this pandemic. This is descriptive qualitative research using literature review method, where data were gained from several sources such as related articles, journals, news and data which is released by government. The data were collected during period of time December 2021 until May 2022. From the analysis, it is obtained that issues and information, as well as announcements from the government, influence people to apply for passports. Improving passport services must also consider service quality. It can be described from Internal surveys and also Google Review. There was dynamic condition from the period of time of the analysis which showed dominant positive responses for the services to Immigration Office Pati from immigration service user community.

Digital-Based Population Service Innovation

In the current VUCA (Volatility, Uncertainty, Complexity, Ambiguity) era, innovation in digital-based public services at the Population and Civil Registry Service (Disdukcapil) is a necessity because it supports increasing the efficiency and effectiveness of services and provides easy access for the public. The article resulting from this research explains the effectiveness of digital-based public service innovations that have been implemented at the Polewali Mandar District Dukcapil Office in improving service quality. The type of research used is qualitative with a case study approach to describe, analyze, and explain innovation at the research locus. Data, information, and knowledge were collected using observation, interview, and documentation techniques. The data was analyzed following the interactive model stages which include data collection, data condensation, data presentation, and conclusion drawing/verification. The research results show that the Population and Civil Registry Service in Polewali Mandar Regency implements digital-based public service innovations effectively because they are consistent with the demands and needs of the service user community. Systematic steps such as monitoring, evaluation, outreach, and analysis of service user satisfaction have also been carried out effectively and regularly to improve understanding and quality of services. Based on government commitment, community acceptance, and the selection of appropriate technology, this population's public service innovation can provide maximum benefits for all interested parties.

An Evaluation of Child and Parent Outcomes Following Community-Based Early Intervention with Randomised Parent-Mediated Intervention for Autistic Pre-Schoolers

BackgroundAs autistic children are being diagnosed at a younger age, the need to identify appropriate early supports has increased. Therapist-delivered and parent-mediated autism intervention may benefit children and parents.ObjectiveThis pilot study examined developmental outcomes for autistic pre-schoolers and mental health and wellbeing outcomes for their parents (n = 53) following a 10-month intervention period.MethodsAll families were accessing therapist-delivered interventions—the Early Start Denver Model (ESDM) or usual community services—and some families also received additional parent-coaching ESDM (P-ESDM). Families were assessed at 3 timepoints.ResultsOverall children made significant gains in cognitive skills and adaptive behaviour, with no differences between groups. Parents overall reported increased parenting stress over time. P-ESDM conferred no added benefit for child outcomes, and similarly, no clear benefit for parent outcomes.ConclusionsOur findings suggest that children receiving early intervention make developmental gains, regardless of type of intervention, and challenges assumptions that, as an adjunct to other intervention programs, P-ESDM improves child or parent outcomes. Further research is needed to explore the effects of parent-mediated programs.

PENGARUH KEPEMIMPINAN DAN BUDAYA TERHADAP KINERJA APARATUR PEMERINTAH DAERAH DI SEKRETARIAT DAERAH KABUPATEN MUSI BANYUASIN

The research aims to see the influence of leadership and culture on the performance of regional government officials in the regional secretariat of Musi Banyuasin Regency. The results of the research show that the performance of the apparatus at the Regional Secretariat of Musi Banyuasin Regency is seen from the aspect of effectiveness, namely understanding the tasks given to employees, the level of quality of service provided by the apparatus to the service user community as well as the relevance of activity programs implemented in the organization and also cultural factors and The leadership shown by leaders to employees through attitude and example as well as a high work ethic can influence the behavior of officers and provide motivation in order to provide services to the service user community to achieve the vision and mission of the Regional Secretariat of Musi Banyuasin Regency.

KUALITAS PELAYANAN PUBLIK DALAM MEMBERIKAN KEPUASAN KEPADA MASYARAKAT PADA PELAYANAN SKCK ONLINE POLRES PROBOLINGGO KOTA

The purpose of this study is to analyze the effect of service quality in terms of physical appearance, reliability, responsiveness and empathy on community satisfaction with the online SKCK service innovation of the Probolinggo City Police. This study uses a qualitative approach with a descriptive type of research that aims to provide a detailed and accurate description of the community’s satisfaction with service quality with the research target of service leaders, in this case intelligence officers (Kasat Intelkam), service officers and service users. The results of the study can be seen that the fulfillment of service user community satisfaction in terms of meeting the expectations of service users, the use of service products according to public service standards and ease of access are influenced by the positive response of service users and the application of service standards only, but the quality of human resources (SDM) includes skills, responsiveness and attitudes and behavior of service personnel greatly affect people’s satisfaction.

Codesigning a systemic discharge intervention for inpatient mental health settings (MINDS): a protocol for integrating realist evaluation and an engineering-based systems approach

IntroductionTransition following discharge from mental health hospital is high risk in terms of relapse, readmission and suicide. Discharge planning supports transition and reduces risk. It is a complex activity involving...

Analisis Public Service Motivation (PSM) pada Kebijakan Pelayanan Terpadu Satu Pintu (PTSP) Pengadilan Negeri Sengkang

Government agencies continue to simplify the flow of services, one of which is the Sengkang District Court (Sengkang District Court) through the One-Stop Integrated Service (PTSP) policy. The question arises whether this policy is in line with the Public Service Motivation (PSM) owned by employees. This article is the result of qualitative research, research data comes from observations at PTSP PN Sengkang, interviews with leaders, employees, and community service users, documentation comes from regulations related to PTSP, then analyzed using reduction, display and verification techniques which are presented narratively, the results of the study show the implementation of PTSP fulfills the elements of Public Service Motivation (PSM), namely Altruism (attitude that attaches importance to the interests of others). Norm-based (serving the public interest based on norms). Affective (commitment to public programs).

Collaborating With Service Users to Select Psychiatry Residents Committed to Health Equity and Social Justice.

Advocates have called for health services to be delivered equitably to all. Academic psychiatry must play a role in this work, given its history of creating and perpetuating the marginalization of people experiencing mental health issues. While medical educators have started teaching concepts such as structural competency and cultural safety, careful consideration of who enters the medical workforce and what values they bring is also important. The authors report on the first 5 years (2016-2021) of a collaboration with individuals who have used mental health or addiction services or identify as having lived experiences of mental health and/or substance use issues (i.e., service users) to select residents to the general adult psychiatry residency program at the University of Toronto who are committed to working toward health equity and social justice and who bring diverse personal, academic, and community-based experiences. Starting in 2016, a working group of service users and faculty iteratively refined the selection process to add personal letter and interview day writing sample prompts centered on social justice and advocacy. The working group, coled by service users since 2019, defined the problem (lack of attention to health equity and social justice in resident selection) and codesigned the solution by revising writing prompts used in the selection process and their assessment rubrics to emphasize these missing areas. Further, service users directly participated in the implementation by reviewing candidates' personal letters and interview day writing samples alongside faculty and residents. This work serves as an example of meaningful service user engagement in action. To ensure the needs of service users are prioritized, future work must aim for long-term institutional commitment to strengthen service user involvement and power sharing with service user communities in resident selection and at other points along the medical education pathway.

Analisis Kinerja Dinas Perumahan dan Kawasan Pemukiman Kota Salatiga

Focus of this study aims to analyze performance through productivity, service quality, responsiveness, responsibility and accountability and pay attention to the supporting and inhibiting factors of performance at the Salatiga City Housing and Settlement Area Office. The discussion also relates to the implementation of the Government Agency Performance Accountability System (SAKIP). Descriptive qualitative research method, data collection techniques through in-depth interviews, observation and document study. Data validity checking techniques used triangulation. Research informants were determined purposively, namely internal employees, related agencies and service user communities. The results showed that the main performance at the Housing and Settlement Area Office was good but not optimal because there were several main performance achievements that had not met the targets in 2020-2021. Indications of productivity in budget limitations due to recofusing; Quality of Service has not been managed in a representative manner; Responsiveness performance found indications of some problems from external parties; Responsiveness performance in archival administrative data management is still low; Accountability performance has not managed public information optimally. Supporting factors for performance include the implementation of the main tasks and functions, the level of employee discipline, leadership style, teamwork and the support of a conducive situation in Salatiga City. Factors inhibiting performance include the limited provision of human resources and performance facilities, the phenomenon of low public awareness of the maintenance of performance results.

EFEKTIVITAS LAYANAN PENDAMPINGAN PERUBAHAN BIODATA KARTU KELUARGA DI KANTOR KELURAHAN SEMOLOWARU, KOTA SURABAYA

Changes in biodata on the Family Card are an important administrative process that must be updated with information on the demographic data of family members and marital status. The city of Surabaya as the second largest city in Indonesia has a large population, so there is a need for effective assistance services in the population administration process. This study aims to examine how effective assistance services are in changing Family Card biodata in the city of Surabaya. The research method used is descriptive qualitative with data collection techniques through interviews, observation, and documentation. The research informants are the Head of Village Government and Public Services, Service Sector Officers, community service users. The results of the study show that assistance services for changing family card biodata are generally effective. However, there are still obstacles, such as the lack of knowledge and expertise of employees in serving residents, the lack of outreach activities to the community about the importance of updating population data for family members, the long waiting time to get service, especially when there are technical constraints in the service system that need to be continuously improved so that the process changes to family card biodata went smoothly.

Social functioning mediates the relationship between psychiatric symptoms and recovery among veteran and community service users with serious mental illness.

Previous research has established the impact of psychiatric symptoms on social functioning, while there is a paucity of research examining how social functioning relates to personal recovery, an individual's self-assessment of their mental health recovery. This study examined the mediating effect of social engagement, interpersonal communication, and satisfaction with support in the relationship between distinct psychiatric symptom clusters and perceived mental health recovery. In a cross-sectional study, both patient self-report and provider assessment data were collected for 250 patients with serious mental illness (SMI) across four mental health service sites. Parallel mediation analytic models were used. Interpersonal communication partially mediated the relationship between positive and negative symptom clusters and personal recovery. Satisfaction with social supports partially mediated the relationship between excited symptoms and personal recovery. Both interpersonal communication and satisfaction with social supports partially mediated the relationship between general psychological distress and depressive symptoms and personal recovery. Collectively, social functioning mediators explained nearly half of the relationship between general psychological distress and excited symptoms and personal recovery and nearly all of the relationship between positive symptoms and personal recovery. Clinical providers working with persons with SMI should regularly assess social functioning in addition to assessing psychiatric symptoms and personal recovery factors and should incorporate social skills education into SMI group and individual treatments. Social functioning as a target of treatment may be especially beneficial for patients who are dissatisfied with other interventions or feel they have experienced the maximum benefit from treatment and are seeking additional methods to support personal recovery. (PsycInfo Database Record (c) 2023 APA, all rights reserved).

The Community Satisfaction Index for Local Government Services uses the EVLN Model in the City of Bandung

The purpose of this research is to the satisfaction of public service of the local government of Bandung City. This study is also a recent study conducted in Indonesia in a public paradigm. Several public services focus on this research, such as Health, Education, Economy and Development, and Public Service. This Government Service sector still needs to be measured in how to understand the condition of health services delivered. Education is an important aspect in developing countries. In Indonesia, there are still many people who have not received 9 years of education. The central government has instructed free tuition. Then in economic and development problems also researchers see still many people who are unemployed and previously uneven development in some sub-districts close to the center of power with a far from the center of power. For Public Services related to obtaining certain services, for example, if you want to get Public Health Insurance service (JAMKESMAS) then this community must have ID cards and other information. The method used in this study using the quantitative descriptive method with respondents consisting of 50 people community service users. The measure of community satisfaction is by four sectors using the model EVLN (Exit, Voice, Loyalty, and Neglected) from Hirschman. This model has been used in some developed and developing countries to measure job dissatisfaction or non-discrimination of public services in a local government.

Feasibility of a Community-Based, Online, Peer-Supported Spinal Cord Injury Self-management Intervention: Protocol for a Pilot Wait-Listed Randomized Trial

People with spinal cord injury (SCI) report feeling unprepared to manage their disability upon discharge to the community. This situation is exacerbated when they return to settings where self-management support and resources are sparse, thus increasing the risk of costly secondary conditions and rehospitalizations. These factors make a compelling case for implementing innovative community-based SCI self-management programs that empower and engage individuals with SCI. Using a community-engaged research (CEnR) approach, we developed a peer-supported SCI self-management intervention, known as PHOENIX (Peer-supported Health Outreach, Education, and Information Exchange), which integrates online educational content and support from peer navigators (PNs) through telehealth, to promote health and community participation after SCI. The objective of this pilot study is to evaluate the feasibility and acceptability of PHOENIX and the study design, and to obtain estimates of the variability of relevant outcome measures. We conducted a pilot randomized waitlist-controlled trial (n=30) in collaboration with the South Carolina Spinal Cord Injury Association (SCSCIA), our long-standing community-based nonprofit organization research partner. We recruited 4 PNs through our SCSCIA collaboration using its existing network of trained peer mentors. Our study design supported comparison of the following 2 randomly assigned groups: PHOENIX intervention group and waitlist enhanced usual care (EUC) group. The PHOENIX intervention was administered online by PNs over 16 weeks through scheduled "video visits." The EUC group participated in the study for 16 weeks with usual community services and no navigation, and received 4 monthly newsletters from the SCSCIA on a variety of SCI-relevant topics. At the end of the waitlist period, the waitlist EUC group received the full PHOENIX intervention. Measures of feasibility included PN and participant recruitment and retention, PN workload, protocol adherence, and incidence of technical issues. We conducted qualitative interviews with participants and PNs to evaluate the acceptability of PHOENIX and the study design. Outcome measures, including community participation, quality of life, and the occurrence and subjective impact of medically serious secondary conditions and rehospitalizations, were assessed at baseline after randomization and at subsequent time points to allow between-group comparisons. PN hiring and training were completed in August 2018. Recruitment began in November 2018. A total of 30 participants were recruited across South Carolina, and 28 participants completed follow-up by August 2020. An analysis of the results is being finalized, and the results are expected to be published in 2023. This study will provide valuable information to guide future research seeking to address unmet self-management needs and improve outcomes in individuals with SCI. Feasibility findings of this study will provide evidence from CEnR guided by people with SCI and SCI service providers to inform further development, testing, and dissemination of effective and scalable self-management strategies for people with SCI. RR1-10.2196/42688.

Efektivitas Penerapan Sistem PTSP Pada Mal Pelayanan Publik Di Kabupaten Sumenep Jawa Timur

The achievement of a predetermined or planned goal is known as effectiveness. The implementation of the One-Stop Integrated Service System at the Sumenep Regency Public Service Mall, East Java, is still relatively new. In fact, this system still needs significant improvement. The purpose of this study was to find out the application of the One Stop Integrated Service System at Public Service Malls in Sumenep Regency, East Java and to find out how far the Effectiveness of the Implementation of One Stop Integrated Services at Public Service Malls in Sumenep Regency, East Java. The research method used is descriptive qualitative research. Data obtained through observation techniques, interviews, documentation and literature study. The theory used is the theory of effectiveness measurement according to Kettner, Moroney, and Martin including effort, cost efficiency, result, cost effectiveness, impact. The data analysis technique used was proposed by Miles & Huberman namely data collection, data reduction or data simplification, data presentation, and conclusion drawing. The research results obtained are that the application of a One-Stop Integrated Service System at Public Service Malls in Sumenep Regency, East Java is in accordance with the objectives of establishing a Public Service Mall, the Implementation of a One-Stop Integrated Service System at Public Service Malls in Sumenep Regency, East Java is already effective. The advice given is that it is hoped that MPP will optimize services more, not attract additional fees beyond the provision of service fees, be consistent with their attitudes and duties in providing services, consistently focus on the existing budget for the implementation of licensing and non-licensing services, and hope that the positive impact will be felt by the community Service users are evenly distributed throughout the archipelago.

Feasibility of a culturally adapted healthy eating and cooking intervention to promote awareness and skills amongst Community service users and staff in Leeds, UK: Preliminary Findings from a pre post study

Feasibility of a culturally adapted healthy eating and cooking intervention to promote awareness and skills amongst Community service users and staff in Leeds, UK: Preliminary Findings from a pre post study

Penerapan Metode Antrian pada Layanan Kepengurusan Paspor di Kantor Imigrasi Kelas I TPI Banda Aceh

This article describes the queuing system for passport management services at the Immigration Office Class I TPI Banda Aceh. Queue can be interpreted as a long queue of service recipients who need services from one or more service facilities. Queues occur because of an imbalance between those served and their services. Some community service users at the Immigration Office Class I TPI Banda Aceh were annoyed because of the long queues to receive immigration document services and sometimes canceled them. The purpose of this study is to optimize the queuing system in the passport management service at the Immigration Office Class I TPI Banda Aceh so that there are no long queues. The queuing system is optimized with a simulation approach using discrete event simulation. The simulation results show that the best value obtained in the proposed scenario simulation model is to add queue lines to the queuing system. The results obtained are by increasing the queue line from 1 to 2 so that the queue length is reduced from 91.2068 people per hour to 54.1520 and 50.8887 people per hour.

Analisis Kinerja Instansi Pemerintah Daerah Dengan Pendekatan Balanced Scorecard

This study aims to measure the performance of the Metro City Health Office, Lampung using the Balanced Scorecard approach. Performance measurement is carried out based on four perspectives of the Balanced Scorecard, namely financial perspective, customer perspective, internal business process perspective, and growth and learning perspective. This type of research is quantitative qualitative research (mix methods) using case studies at the Metro City Health Office, Lampung. Sources of data used are primary and secondary data sources. Collecting data using the method of documentation, questionnaires, and interviews. Respondents came from community service users and employees of the Metro City Health Service, Lampung. The sampling technique used was purposive sampling and convenience sampling. The financial perspective is measured using a value for money approach. The results of this study indicate that the performance of the Metro City Health Office, Lampung seen from the perspective of customers, finance, internal business processes, and growth and learning, overall has good performance quality.

Village Fund Management Accountability in Preventing Bureaucracy Corruption Behavior

The village fund is the government's effort to accelerate village independence through budget incentives allocated to each village of 1 (one) billion. Village achievements in the use of village funds can be assessed as quite good with a policy orientation that focuses on village empowerment and development programs. Through this development program, it is able to grow the community's economy, and can result in the reduction of social poverty. However, there are still problems related to the use of village funds, many cases of corruption that ensnare village heads due to mismanagement of village funds such as fictitious projects, inflated development budgets, embezzlement of village funds that are not used for development activities. Research participants were each village was assigned 25 respondents by random sampling, consisting of: 8 employees, and 17 community service users. There were 150 respondents. Results showed that the main factor that triggers the occurrence of corruption is due to the lack of proper accountability system in managing village funds. For this reason, it is necessary to build a more precise accountability system to anticipate the occurrence of irregularities committed by the village government. Accountability is the embodiment of the village head's obligation to be responsible for the management and control of resources and the implementation of the entrusted policies in order to achieve the goals that have been set. Through the accountability system, it can be the right solution in anticipating the occurrence of irregularities, because accountability can encourage and grow the role of the community to supervise the use of village funds. Keywords : Accountability, village funds, village government, corruption. DOI : 10.7176/RHSS/12-16-03 Publication date :August 31st 2022

The Relationship between the Implementation of Health Protocols and Client Satisfaction at the Banjarmasin Health Center

Puskesmas is a type of first-level health service that has an important role in the national health system. The contribution of Puskesmas in controlling the spread of Covid-19 is very important, to be able to manage their resources effectively and efficiently so that they are expected to be able to break the chain of transmission from one individual to another, from one family to another, even on a wider community scale. Along with the 'New Normal' culture, the implementation of health protocols is a must to be implemented by the entire community, either individually, in groups or in existing organizational systems, including Puskesmas. In this case, The Indonesian Ministry of Health through the Directorate of Primary Health Services, the Director General of Health Services, has issued a regulation regarding the Technical Services of Public Health Centers during the Covid-19 Pandemic in 2020. The application of health protocols at health centers will lead to several changes in the pattern of services by health workers at health centers. The provision of health services by implementing health protocols in the New Normal era must maintain service quality. One indicator of service quality is the level of client satisfaction. Based on this, it is necessary to conduct research to determine whether there is a relationship between the application of health protocols and client satisfaction at the Banjarmasin Health Center. This study uses a quantitative method with a cross sectional approach, sampling technique with accidental sampling, the number of respondents is 50 people. Analysis of the data using chi square results obtained p value 0.109, so that p <0.05 (alpha); Based on statistical tests, it can be concluded that there is a significant relationship between the implementation of health protocols and client satisfaction at the Banjarmasin Health Center. In the current New Normal era, supporting facilities are increasingly complete in implementing health protocols at health centers such as the availability of hand washing tools and materials, , masks and service patterns based on health protocol policies, the client will feel safe to get service and this will have an impact on increasing client satisfaction as a service user community.

Integrity in Public Service in the City of Tomohon

The focus of this research is on the aspects of public service delivery, the application of integrity values ??by state civil servants and the community, as well as the efforts made to optimize the application of integrity values ??in public services at the Tomohon City public service mall. Using a qualitative research approach with descriptive methods. Data analysis techniques include data reduction, data presentation, and drawing conclusions. Data were collected through observation, interviews, and documentation. The research findings show: 1) The implementation of public services by the Tomohon City Public Service Mall is based on the Tomohon Mayor Regulation Number 11 of 2018. In the midst of the covid-19 pandemic, it is carried out in 4 ways, namely physical distancing, online services, normal direct services (public come to take care of themselves), and walk-in or mobile service, 2) The application of the value of integrity by state civil servants at the public service mall of Tomohon City and the service user community is still not fully in line with the desired expectations. Although several applications of integrity values ??already exist which are categorized as good and very good, some are categorized as not good, and 3) The Tomohon City Government through the public service mall has made various efforts to optimize the implementation of public services to the community, including optimizing the application of integrity values ??in any ongoing public service process. These efforts are in the form of direct coaching, technical guidance, mentoring, building open communication between all components, providing complaint box facilities both physically and electronically, providing motivation and education, monitoring and evaluation, awarding, online use, and online-based services.