Ticket Service Research Articles

Analisa Faktor-Faktor Perceived Service Quality dalam Bidang Aviasi terhadap Passenger Loyalty melalui Passenger Satisfaction dan Passenger Complaint pada Penumpang Batik Air Tujuan dari dan ke Surabaya

This research is intended to find factors that influence Passenger Loyalty through Passenger Satisfaction and Passenger Complaint of Batik Air customers in Surabaya. This research provides benefits for the aviation industry in Indonesia, especially to create customer loyalty to an airline in order to be able to survive in the market in the long term.This study is causal with quantitative methods and uses the Amos 22.0 application to assist the processing of primary data from 200 Batik Air customers in Surabaya which was collected using the Snowball Sampling Technique. In this study it was found that customers will be loyal to a brand influenced by Customer Satisfaction which is most influenced by Safety and Security, Reliability, Connectivity, Information Service, Accessibility, Operation Schedule, Comfort, Ticket service, and Personalized Services. Consumers' perception that airplanes with low prices do not prioritize safety, but from this research it can be broken because Batik Air is significant in the Safety and Security variable. eywords: Accessibility, Comfort, Connectivity, Information Service

Comparison Of Sentiment Analysis Of Traveloka And Tiket.Com Applications On Twitter Using The Naive Bayes Method

The country of Indonesia has a strategic geographical position and is also said to be a country that is very rich in natural resources and cultural diversity. One of the supporters of economic growth in Indonesia is tourism. To support the potential of the tourism sector in Indonesia, many online travel agent applications have started to appear. Of the many OTAs, the top two applications were selected, namely the Traveloka and Tiket.com applications. This sentiment analysis requires data from Twitter. This research compares sentiment analysis on the Traveloka and Tiket.com applications in terms of price and service. The method used is naïve Bayes. The goal is to get sentiment information contained in a text with a positive or negative view. With this research, it is hoped that we can see a comparison of sentiment analysis between the Traveloka and Tiket.com applications and be able to find out the level of accuracy of naïve bayes on the Traveloka and Tiket.com applications. The price dataset that gets more positive sentiment is the Traveloka price of 97.2%. In the service dataset that has positive sentiment, Tiket.com is 46.9%. Then, the greatest accuracy was obtained after oversampling the Tiket.com price dataset by 73%, Traveloka prices by 94%, Ticket services by 87% and Traveloka services by 86%.

Peran e-Wom dalam Memediasi Pengaruh Kualitas Website dan Kualitas e-Service terhadap Niat Membeli Kembali

The aim of the research is to analyze the influence of website quality, e-service quality, e-WOM, the role of e-WOM in mediating the influence of website quality and e-service quality on repurchase intentions. Case in purchasing service tickets and expeditions for users of the PT PELNI site. This research is an associative quantitative research using a questionnaire distributed to 100 respondents. The research results found that website quality, e-service quality and e-WOM had a significant positive effect on repurchase intention, e-WOM did not act as a mediator in the influence of website quality on repurchase intention, while e-WOM played a role as a mediator in the influence of e-WOM quality. service on repurchase intentions. The research findings have implications for the development of marketing management science, and practical implications in efforts to increase repurchase intentions. The next suggestion is to make efforts to improve the quality of the website by designing a website appearance that is easier to understand.

Multifunctional Train Ticket Service Terminal: Integration of Train Ticket Trading System with ATM for Enhanced Efficiency and Convenience

Multifunctional Train Ticket Service Terminal: Integration of Train Ticket Trading System with ATM for Enhanced Efficiency and Convenience

Pembangunan Zona Integritas Dalam Mewujudukan Kualitas Pelayanan Publik di Polres Cilegon


 The phenomenon of corrupt behavior is already worrying and threatens the sustainability of life, especially the Polri bureaucracy. Efforts to overcome corruption in the bureaucracy as a bureaucratic reform policy through the Integrity Zone (ZI) development program, one of which was carried out by the National Police. The aim of this research is to examine the development of the Integrity Zone which has received the title of WBK (Corruption-Free Area) at the Cilegon Police Headquarters. The method used is a qualitative approach. Data collection through observation, interviews and documentation. The results of the study found that the total ZI weight score at the Cilegon Polres fulfilled the WBK predicate which reached 93.56 scores. The lowest weighted value of the lever element is the aspect of management and strengthening of supervision. The highest score is in the aspect of strengthening accountability and improving service quality. The ZI innovation carried out at the Cilegon Police in building WBK is by improving public services that are comfortable and easily accessible to the public by providing an Integrated Service Center (Pusyandu), where several types of public services are carried out such as SKCK attendants, crowd permits and STTP, STM and Wasendak. Obstacles in the development of ZI at the Cilegon Polres include the lack of budget availability in encouraging the development of ZI, the lack of understanding of the HR apparatus between units from each section and units within the Cilegon Polres environment. Obstacles to the readiness of the lack of a public service activity publication team, many application systems that become services that cannot be used such as BPKB/police ticket service, intelligence services, and SPKT services.

A consumer surplus, welfare and profit enhancing strategy for improving urban public transport networks

We show that a novel pricing system can help resolve a series of perennial problems evident in the deregulated British urban public transport market that have impeded urban growth, access equality and environmental ambitions. A two-stage pricing system, with operators setting their multi-operator service ticket prices collusively in one stage and their single-operator ticket prices independently in the other, offers potential consumer surplus, profit and welfare gains over, what we characterise as, the free-market ‘Status Quo’. The proposed win–win pricing system can also support a larger number of operators and services with potential additional welfare gains. We also compare the proposed system against a multi-operator ticketing card (MTC) scheme, permitted in the UK under the Block Exemption. The Block Exemption allows collusive pricing on a limited basis but is due to expire and is under statutory review, making this is a timely contribution. We show, whilst the MTC offers higher welfare when all regimes provide the same number of services, the proposed system can support a larger number of operators in the presence of fixed costs, which can reverse the welfare ranking in its favour. A calibration exercise indicates the market may be operating in the region where the proposed system can dominate the ‘Status Quo’ in profit, consumer surplus and welfare terms and support a larger network than the ‘Status Quo’ or MTC with further welfare gains. The resulting higher public transport patronage may also offer further indirect benefits via reduced pollution, congestion and accidents. Improved transport efficiency may have urban density advantages, especially in Britain’s second-tier cities which do not tend to benefit from extensive public transit rail and underground networks, with associated agglomeration effects contributing to the current levelling-up priority. Given the salience amongst developed countries of the private aspect of urban public transport in Britain, along with an unresolved private vs public debate, this issue is of potential interest to urban planners and policymakers beyond the UK.

Design and Build BTS R2 Information System ("R2 Service Ticket Booking") Web-Based

Technology is currently developing rapidly, especially in the light vehicle automotive sector. This increasingly rapid competition requires business people to maximize their business performance in order to compete in the modern market. Marno Motor Workshop is an MSME engaged in the repair and maintenance of two-wheeled vehicles or motorcycles. The system used in the Marno Motor workshop is still manual. Therefore, in this final report, the author provides suggestions in the form of booking a web-based computerized motorcycle service. Where the system design uses Unifeld Modeling Language (UML) with Hypertext Preprocessor (PHP) programming language, MYSQL database, and uses the Waterfall system development method and uses a system testing method called the Black Box Testing Method. The result of this research is the establishment of an information system for BTS R2 (Wheel Ticket Ordering Service 2) Web-Based at Marno Motor Workshop. With the establishment of this system, it is hoped that it will make it easier for customers to service motorbikes.

FAKTOR PENGARUH PADA KEPUTUSAN PEMBELIAN TIKET PESAWAT DI APLIKASI TRAVELOKA

The purpose of this study was to determine whether or not the influence of customer experience, consumer confidence, prices and flight ticket purchasing decisions on the Traveloka application for UNIMAR AMNI Semarang Students. The sample in this study amounted to 52 respondents who used airline ticket services in the Traveloka application. By using probability sampling technique, namely by random sampling. Analysis of the data used in this study is descriptive analysis and quantitative analysis, the data were analyzed using multiple linear regression analysis with the help of (software) Statistical Package For Social Science (SPSS) version 26. The results of the study by partially testing the t-test hypothesis showed that Customer experience, consumer trust, and price have a positive and significant effect on purchasing decisions. Based on the research results, it can be seen that the research model of the multiple linear regression equation is Y= 0.095 + 0.484.X1 + 0.195.X2 +0.295.X3 + . From the regression equation, it can be seen that the most dominant variable affecting the increase in the number of passengers is the price variable with a regression coefficient of 0.095. And the R2 test (Adjusted R Square) obtained results of 0.780 or 78.0% which means that purchasing decisions are influenced by customer experience, consumer confidence and price variables which are 63.8% and other factors that influence passenger decisions are 36.2 % or 0.362.

Construction of Internal and External Environmental Management System of Human Resources in Civil Aviation Institutions Based on System Dynamics

The basic investment needed for the development of civil aviation transportation has a long period, large investment, and strong exclusivity. The quantity of fixed investment should match the scale of the stage of civil aviation development. Scientific demand forecasting is the basis of reasonable planning of civil aviation infrastructure and fleet construction. Based on the principle of system dynamics, this paper analyzes the internal and external influencing factors of air passenger transport demand, and establishes a system dynamics model between civil aviation passenger transport market demand forecast and human resource management system. Using the model, based on the level of economic and social development, it is predicted that the demand for air passenger transport will reach 1 billion passengers around 2024. The demand system dynamics model of civil aviation passenger transport market has universal applicability and long-term effectiveness for the derived long-term demand forecast and analysis of civil aviation transportation. The results show that based on the derivative characteristics of air transport demand, the demand influencing factors of air passenger transport market can be divided into external and internal factors, which are mainly affected by population, economy, residents’ consumption level, air-rail competition, and other factors. Internal factors mainly include ticket price and service level.

To Use or Not to Use? Investigating What Drives Tourists to Use Mobile Ticketing Services in Tourism

The advantages associated with mobile ticketing solutions are undeniable; however, most of these solutions are designed for the local population without taking into account the specific needs of tourists. Therefore, this study fills an important research gap in the literature by assessing the adoption drivers of mobile ticketing services by tourists and pointing out possible directions to the design of such services. The proposed model includes constructs of the technology acceptance model (TAM), diffusion of innovations (DOI) theory, and others widely disseminated in the literature on mobile payments, such as mobility. The model was empirically tested through an online survey, and Structural Equation Modeling (SEM) was applied to analyze the data. The results show that the intention of tourists to use mobile ticketing services is positively affected by the perceived usefulness and mobility. The survey findings also describe additional services that respondents value in a mobile ticket service for tourists, both in normal and in pandemic contexts, useful to shape future mobile ticketing solutions for tourists.

What influences season ticket holders’ satisfaction and renewal intention? the role of season ticket service quality

ABSTRACT Purpose: The current study investigated the influence of service quality factors on season ticket holder (STH) satisfaction and intention to renew their season tickets. The current study was particularly interested in exploring the unique contribution of the season ticket-specific service quality on STHs’ satisfaction and retention in the context of professional sports. Design/Method: Data were collected from 646 STHs from a Major League Baseball (MLB) team using an online survey. The findings from the hierarchical multiple regression models confirm the influence of the STHs’ team identification, three gameday service quality dimensions (game, facility, and interaction qualities factor), and the season ticket service quality (STSQ) on their level of satisfaction and intention to renew their season tickets. Findings: Hierarchical regression analyses indicated that all groups of predictors contribute to predicting STH satisfaction and intention to renew, together explaining 42.4% and 34.7% of the variances in satisfaction and renewal intention, respectively. Results showed the importance of the season ticket service quality in satisfying and retaining STHs, even after controlling their team identification and gameday service quality. Originality/Value: The findings of this study provide helpful tips for sport managers to ensure important service qualities and train their service employees accordingly.

Pengaruh Harga Tiket Dan Kualitas Pelayanan Cabin Terhadap Keputusan Pembelian Pengguna Jasa Maskapai Garuda Indonesia Di Bandar Udara Adi Soemarmo

This study aims to determine whether there is an effect of ticket prices and cabin service quality on the purchasing decisions of Garuda Indonesia Airline Service Users at Adi Soemarmo International Airport. This research technique uses quantitative methods. Data was collected using a questionnaire with a sample size of 100 respondents. The data analysis technique used descriptive analysis, the instrument test was validity and reliability test, hypothesis test used simple linear regression analysis, t test, f test, and the coefficient of determination which was processed using SPSS.20. In this study the results obtained that ticket prices and service quality have a positive and significant effect simultaneously on purchasing decisions with an F-count value of 34.779 > T-table 1.996 with a significance of 0.000 > 0.05. The coefficient of determination is 41.8% that purchasing decisions are influenced by ticket prices and service quality, while the remaining 58.2% is influenced by other variables. results Based on the research above, the ticket price offered must be in accordance with the quality of service in order to influence customer purchasing decisions.

CUSTOMER LOYALTY AND PASSENGER SATISFACTION ON LION AIR’S LOW COST CARRIER

This study aims to determine the effect of ticket price and service quality on customer loyalty through passenger satisfaction as an intervening variable on the Low Cost Carrier (LCC ) of Lion Air airlines. Low Cost Carrier airlines which have relatively cheap ticket price, but due to the economic crisis in Indonesia, these air transportation services are relatively expensive compared to the previous year, which according to the Indonesian National Air Carrier Association, the increase reached almost 40-120% for each airline, because the increase that occurred made LCC airlines, especially Lion Air, experience a very drastic decrease in passengers by 35% in 2019, apart from ticket price increases, the quality of service provided by lion air airlines is also still not good so that passengers are not satisfied with Lion Air airlines. This research was conducted at Soekarno Hatta International Airport. The study was conducted using quantitative methods, with a sample of 100 respondents and data were taken using a questionnaire and processed using smart-PLS 3. The results of this study are from 7 proposed hypotheses, 6 of which are accepted and 1 of the hypothesis is rejected, for the rejected hypothesis is the effect of ticket price on the loyalty of Lion Air airline passengers.

Kerjasama (Syirkah) Penyedia Jasa Tiket Dengan Penyedia Jasa Transportasi di Panyabungan Dalam Analisis Hukum Islam

Cooperation (syirkah) between CV owners. A ticket service provider with the owner of a transportation service provider on travel transportation in Panyabungan, namely where CV. Maharani Travel with travel car owners divides profits of 70% and 30% for car owners. And CV. Mandiri Taxi divides the profit of 45% for the company and 25% for the car owner and 30% for the driver and if there is an accident or things that are detrimental then from both CVs. the travel stated that the bearer of the loss was the owner of the CV. the largest travel agent and the driver, while the owner of the travel car is not responsible. According to the view of Islamic law on the practice carried out by CV. Maharani Travel with travel car owners and CV. Mandiri Taxi and the owner of a travel car are not appropriate because it should be in a collaboration (syirkah) in addition to fulfilling the requirements and pillars, as well as responsibilities both in terms of profits and losses must be the responsibility of both parties in accordance with their respective capitals that they tasharruf.

Public Perception of the Use of Brokerage Services at the Kolaka Ferry Port: Experience, Selective, and Contextual Based

The existence of brokers in administrative services raises various perceptions among the public. Some people think that the presence of brokers as one of the negative image bearers of the organization, and some people perceive it as a positive thing. Therefore, this article is here to explain the public perception toward the use of brokers with the research located at Kolaka Ferry port. This research uses quantitative methods with data sources derived from the results of questionnaires and supported by secondary data related to the use of brokerage services and ticketing services at ports. The research data were then analyzed descriptively by percentage, starting with calculating the respondent's value for each aspect, recapitulating the value, calculating the average value, and calculating the presentation. The results showed that the people in Kolaka Regency felt happy and were helped by the presence of brokers. Unofficial ticket services are the reason people prefer to use brokerage services when buying tickets. Brokers who provide services will not be held responsible when people are caught using their services. In addition, the community supports the provision of punishment when a port manager is involved in the practice of brokering.

Pengaruh Experiential Marketing Dan Kepuasan Terhadap Loyalitas Pelanggan Dengan Kepercayaan Sebagai Variabel Moderator (Studi Pada Pengguna Aplikasi KAI Access Di Surabaya)

Adanya beberapa aplikasi layanan jasa tiket kereta api sebagai mitra resmi PT. KAI di perangkat Android dan iOS seperti Traveloka, Tiket.com, Pegipegi dapat memacu persaingan untuk menawarkan keunggulan yang dimilikinya. Oleh karena itu aplikasi KAI Access harus mampu memberikan pengalaman terbaik, kepuasan, kepercayaan agar pengguna tetap loyal dan memberikan review positif. Penelitian ini bertujuan untuk mengetahui: (1) Pengaruh experiential marketing dan kepuasan terhadap loyalitas pelanggan, (2) Peran kepercayaan dalam memoderasi pengaruh experiential marketing dan kepuasan terhadap loyalitas pelanggan, Populasi penelitian ini adalah pengguna aplikasi KAI Access di Surabaya. Dalam penelitian ini menggunakan sampel sebanyak 384 responden. Teknik pengambilan sampel yaitu teknik purposive sampling dengan kriteria pengguna aplikasi KAI Access yang berdomisili di Surabaya, berusia + 17 tahun, dan pernah melakukan pembelian tiket kereta api pada aplikasi KAI Access minimal 1 kali. Teknik analisis data menggunakan Partial Least Square dengan software SmartPLS 3.0. Hasil penelitian ini menunjukkan bahwa experiential marketing dan kepuasan memiliki pengaruh yang positif dan signifikan terhadap loyalitas pelanggan, kepercayaan memoderasi pengaruh experiential marketing dan kepuasan terhadap loyalitas pelanggan.

Kerberos Authentication for Big Data Applications on Cloud Environment

The large set of User, Sensor, Medical, and Enterprise data can be collected and obtaion big data. Therefore, there is a need for platform for storing, managing and distributing it across multiple nodes. In the paper, we represent approach which is based on Kerberos in Hadoop distributed file system. It is used to access the right blocks of data by the authorized user only. To provide a security in Namenode, Ticket Granting Ticket and Service Ticket have been used for that. Kerberos installation in server and clients are illustrated in details.

Analysis of Patterns and Similarities in Service Tickets using Natural Language Processing

In this paper we propose an approach for classifying documents, embedding documents into feature vectors and using these embeddings for finding similarities between them. Our chosen domain for applying this method is the IT-Service Support branch, where the documents we try to analyse are support tickets and the potential of classifying and finding patterns between tickets is huge for optimizing the service process. We aim to tackle the problem with multiple methods of text classification and recognition, and data analysis, followed by comparison and interpretation of the results. Following our previous work in this field, we propose further means of validating our models, so we can describe and visualize several methods of feature extraction and recognition for service tickets that help the business process for Service Support.

When Hockey Won’t Sell in Minnesota: Using Design Thinking to Innovate the Ticket Service

This case study asks students to assume the role of a ticket sales strategist hired to work as a consultant for the University of Minnesota Golden Gopher athletic department. In this case, you will be asked to work with members of the Gopher Fan Advisory Board to develop service innovations in the area of ticket sales. As a sales and marketing consultant, you will examine existing data on spectator attendance trends and focus group interviews to determine the current issues facing the athletic department. Then, you will be asked to suggest the manners by which the athletic department should innovate the ticket service, using a design thinking approach to grow ticket sales and spectator attendance for the men’s hockey program.

Integration of Primary and Resale Platforms

Consumers can buy concert tickets from primary platforms (e.g., Ticketmaster) or from consumer-to-consumer resale platforms (e.g., StubHub). Recently, Ticketmaster has entered and been trying to control the resale market by prohibiting consumers from reselling on competing resale platforms. Several states in the United States have passed or are discussing laws requiring tickets to be transferrable on any resale sites, worrying that platform integration—Ticketmaster controlling both the primary and the resale platforms—will increase ticket service fees and harm musicians and consumers. This article establishes a game-theoretic framework and shows that the opposite can happen: platform integration can lower the service fees in both markets, alleviating double marginalization in the primary market and benefiting the musician and consumers. Moreover, with platform integration, the presence of a small number of scalpers can counterintuitively reduce the ticket price and benefit the musicians and consumers. In addition, platform competition in the resale market may harm consumers. This article further shows that these insights apply in other markets (e.g. used goods, peer-to-peer product-sharing markets) and provides suggestive empirical support for the theoretical results.