Service Providing Units Research Articles

Public Services: A Satisfaction Survey of Dumai City Hospital Services

Public service is a frequently discussed issue in Indonesia. However, when it comes to execution, local governments as service providers must consider a variety of factors. Regarding the government-owned regional hospital services that have been operating. One of them is monitoring the public satisfaction index for the services provided by Dumai city hospital. With the expectation that the findings may help policymakers at the regional hospital enhance future services. This article is intended to assess public satisfaction with the services offered by Dumai city hospital. The study used a quantitative technique measuring the Community Satisfaction Index established by the Regulation of the minister of state apparatus empowerment and bureaucratic reform of the republic of Indonesia number 14 of 2017 concerning guidelines for compiling public satisfaction surveys of public service provider units. There are nine items that are measured: requirement, systems mechanisms and procedures, time to completion, fees/rates, product specification type of service, officer behavior, competence of service officers, handling, complaints, suggestions and input, facilities and infrastructure. The study's population represents the entire community that has received services. The sample size was determined using the accidental sampling technique with 100 respondents. A questionnaire has been used for collecting the data required. The research study found that the community satisfaction index was 80.75, and the assessment category service satisfaction was good.

Analysis Of Community Satisfaction Index On Public Services At Amen District Office Lebong District

The purpose of this study was to determine the analysis of the community satisfaction index for public services at the Amen District Office, Lebong Regency.The sample in this study was 217 people from Amen District, Lebong Regency, who received services from the Amen District Office, Lebong Regency. The data collection uses a questionnaire and the analysis method used is to use the measurement of the Community Satisfaction Index (IKM) value based on the Regulation of the Minister of Administrative Reform and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 concerning Guidelines for Compiling Public Satisfaction Surveys of Public Service Provider Units which are calculated using the value weighted average of each service element. The Community Satisfaction Index (IKM) score for the quality of public services at the Amen sub-district office, Lebong Regency is 79.20 with service quality B and the service unit performance assessment is "Good" because it is in the value interval of 76.61 - 88.30. This shows that the people who receive services from the Amen Sub-District Office, Lebong Regency, assess the services provided by the Amen Sub-District Office, Lebong Regency as good. The cost/tariff element gets the highest rating with an average score of 3.61 with the Very Good assessment criteria. This illustrates that the community views the Amen District Office of Lebong Regency as providing free services without being charged a fee. The lowest satisfaction score is 2.80 namely system, mechanism and procedure. This illustrates that the service procedures in the Amen sub-district office are not maximized because the processing of documents is still complicated, such as lacking requirements, the official signing the document is not in place.

Demand side management of electric vehicles in smart grids: A survey on strategies, challenges, modeling, and optimization

The shift of transportation technology from internal combustion engine (ICE) based vehicles to electric vehicles (EVs) in recent times due to their lower emissions, fuel costs, and greater efficiency has brought EV technology to the forefront of the electric power distribution systems due to their ability to interact with the grid through vehicle-to-grid (V2G) infrastructure. The greater adoption of EVs presents an ideal use-case scenario of EVs acting as power dispatch, storage, and ancillary service-providing units. This EV aspect can be utilized more in the current smart grid (SG) scenario by incorporating demand-side management (DSM) through EV integration. The integration of EVs with DSM techniques is hurdled with various issues and challenges addressed throughout this literature review. The various research conducted on EV-DSM programs has been surveyed. This review article focuses on the issues, solutions, and challenges, with suggestions on modeling the charging infrastructure to suit DSM applications, and optimization aspects of EV-DSM are addressed separately to enhance the EV-DSM operation. Gaps in current research and possible research directions have been discussed extensively to present a comprehensive insight into the current status of DSM programs employed with EV integration. This extensive review of EV-DSM will facilitate all the researchers to initiate research for superior and efficient energy management and EV scheduling strategies and mitigate the issues faced by system uncertainty modeling, variations, and constraints.

Wildfires impact on ecosystem service delivery in fire-prone maritime pine-dominated forests

Alterations generated by intensified wildfire regimes are leading to unprecedented impacts in the supply of ecosystem services (ES). We investigated how a large wildfire affected the components of ES delivery (capacity, flow, and demand) in a fire-prone landscape. We selected a set of socio-ecologically and economically important provisioning ES and analysed temporal trends in and mismatches between ES flow and demand indicators over three spatial scales. Serotinous pine forests were the principal service providing units (SPUs) contributing to ES supply before fire. Fire interrupted their ES capacity, correspondingly reducing the ES flow of wood production, hunting, livestock, and mushroom harvesting for several years. Actual fire-driven losses in wood production were masked by the immediate removal and selling of the burned trees. We detected two new opportunities of ES delivery emerge as a result of post-fire natural vegetation dynamics that last until today: honey and resin collection. Finally, there were no spatial mismatches between ES flow and demand over time due to wildfire occurrence. These findings highlighted the need to promote the post-fire recovery of key SPUs, and identify new unforeseen opportunities of ES supply created by fire and by the natural post-fire dynamics of the vegetation, to, at least partially, reverse the losses.

Developing a Departmental Accreditation Model for Primary Healthcare in Iran

Background: Recently, the healthcare systems have turned towards cost-effective services such as primary healthcare (PHC) due to the increasing costs of health services. Objectives: This study aimed to develop a departmental accreditation model for primary healthcare in Iran. Methods: Initially, primary standards were obtained by making use of available scientific documents in service delivery units in the realm of primary healthcare in Iran as well as by obtaining feedback from their specialists. Then, all primary standards were entered into Delphi questionnaire and evaluated on a 9 point Likert scale by 15 - 20 experts based on two criteria of significance and feasibility. Finally, the final standards were specified based on the qualitative points obtained from the experts. Data were analyzed using SPSS version 18. Results: The final model obtained had 231 standards and 3065 measures in the twelve defined units. The total mean score was 8.38 and 7.65 for the sum of model measures in two criteria of significance and feasibility, respectively. The twelve standard domains were developed for accreditation of service provider units, including specialized realms of communicable diseases, non-communicable diseases, population and family health, mental-social health and addition, teenage, youth, and school health, disaster management, environmental health, occupational health, oral health, healthy nutrition, health education, and promotion, as well as medication and laboratory. Conclusions: Given that the developed model encompasses all PHC domains, its implementing will result in continuous enhancement in the quality and safety of PHC in Iran.

Status, approaches, and challenges of ecosystem services exploration in Ethiopia: A systematic review

Healthy ecosystems benefit humans in various forms, and ecosystem services (ESs) are the benefits reaped by people in various forms. However, increase in global human population and the resulting anthropogenic activities have led to rapid alterations in the composition, structure, and functions of the ecosystems as well as their degradation, increasing the losses associated with ES values. Livelihoods of people in several developing countries are highly dependent on their surrounding ecosystems and the services they provide. Therefore, management and reduction of ecosystem modification are required; especially in developing countries, this requirement is even more urgent. In Africa, ecosystem-based studies are limited and in still in their initial stages. Hence, this paper examines dynamic Ethiopian ESs in Africa from 2010 to 2019 based on a systematic bibliometric analysis of articles from the Scopus database using a set of standard criteria. In total, 73 articles were published on Africa, including Ethiopia. The results reveal that the spatial distribution trend of ES studies is unevenly distributed, where most studies were conducted in the central highlands, followed by southwestern regions, with no studies on the western part of Ethiopia. Regarding service providing units (SPUs), the urban ecosystem and agroecosystem accounted for 25% and mixed ecosystems accounted for 20%. Furthermore, a total of 67 specific ESs were investigated by researchers, among which 81.25% of the specific ESs were classified into two ES categories. Provisioning ES (40.29%) dominated across all of the ES types while the cultural ES (5.97%) type has received little attention. Based on keywords, ESs were strongly linked to South Africa, Ethiopia, and biodiversity. In terms of the co-authorship network, authors from the United Kingdom, Italy, Burkina Faso, the Netherlands, and Germany actively collaborated with the Ethiopian researchers, and approximately 50% of the studies were aimed at estimating the value of the ESs through an applied mixed mode of ES study approaches. This review indicates that, due to land use land cover (LULC) changes from 1985 to 2015, approximately US$ 149.5 million or US$ 4.98 million annually in ES values were lost. Moreover, there is a critical need to extend ES studies to entire Ethiopia to capture the spatial and socioeconomic uniqueness of various ecosystems and focus more on multiple ES categories as a means to address ES synergies and provide unit-services to strengthen the relations among benefiting areas in Ethiopia.

Interconnected ecological network design using lcp algorithm and cohesion index in urban scale

The structure of interconnected ecological network in cities includes corridors and large green spots continuity which provides ecosystem services, e.g. biodiversity conservation. From a functional perspective, green infrastructure would be one of the most adapted ways of solving environmental issues caused by restricted vegetation in intensive urban areas with high density of gray infrastructures. In this study, green infrastructures of Hamadan with an area of ​​about 74.22 km2 across 75 districts, (including agricultural lands, Parks, gardens and vacant lands) were classified as Service Providing Units (SPUs). Gardens and parks classes with dense tree cover as well as high ecosystem standards, were selected as green habitat patches, including 205 patches in the study area. Considering the highest quality of habitats, 14 patches were chosen as habitat cores based on having the highest level of COHESION metric, and the area of more than 12 ha. We performed the Least Cost Path (LCP) method through QGIS software at the study area to see core habitats connectivity; using a simple algorithm to calculate the cumulative cost of moving through landscape. Results show that a total of 91 potential corridors were identified connecting the main cores. Optimal corridor selection was based on two scenarios, the shortest and the least costly route. Therefore 23 and 54 corridors were selected. By combination of two scenarios and considering the overlap of some routes, the final corridors were also identified. To keep up network connectivity, in the case of Corridor 6–9 with high costs over threshold, stepping-stones have been defined to reduce costs and distance.

An Analysis of One-Roof Application Services Quality at the Faculty of Social and Political Sciences, University of North Sumatra

The University of North Sumatra is a government agency that organizes education, research and community service. It also includes efforts to enforce effective and efficient administrative governance. Integrated administration services in the world of collegeto serve student administrative affairs have been carried out by the Faculty of Social and Political Sciences, The University of North Sumatra through online services. The online-based service is called the One-Roof Application or abbreviated as ASA to facilitate the process of correspondence between students and the administration of the faculty in the orderly administration of the academic world which is provided under one roof of service. This study uses a questionnaire as one of the data collection tools, then the study used research respondents who used the one-roof application. Based on information received from the One-Stop Application Service Unit of the Faculty of Social and Political Sciences, that every day in the customer hall serves approximately 20 people using one roof with a range of service days in 1 month, Monday - Friday totaling 20 x 20 days = 400 population with a sample size of 196 people. This is based on the formulation of the creative and organic tables set out in the Regulation of the Minister of Administrative Reform and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017 Concerning Guidelines for the Preparation of Public Satisfaction Survey Public Service Provider Units. The results of the service satisfaction study are categorized GOOD.

Application of the ecosystem services concept at the local level – Challenges, opportunities, and limitations

Theories, models, and studies of ecosystem services (ESs) are expected to be applicable to conservation practices. However, applying the ES concept becomes challenging, especially in terms of implementing theory into the local-level activities. We analyzed ten participatory mapping workshops involving conservation experts and local stakeholders to investigate theoretical challenges emergent in the ES concept implementation. Based on our results, we argue that local stakeholders are able to address practical problems in mapping ESs that are debated in the literature as major theoretical challenges to the concept. In particular, it considers the theoretical challenges of distinguishing ESs from the other levels of the ESs cascade; challenges in monetary valuation of the ESs, operationalization of service-providing units, service-benefiting areas, and ESs that are co-produced with humans, and the consequences of including the stakeholders’ subjective perspectives in mapping ESs.We claim that these challenges can be addressed to a certain extent by defining realistic objectives for the ES mapping, followed by clear rules adjusted for local conditions. The ES concept may serve as an effective tool for engaging local stakeholders in constructive discussions about nature and spatial planning. However, participatory mapping has limitations in relation to providing a comprehensive assessments of ESs.

Reformasi Birokrasi Pelayanan Publik Di Polres Solok Kota

Decree of the Minister of State Apparatus Empowerment and Bureaucratic Reform (KEPMEMPAN and RB) Number 10 of 2019 concerning the Establishment of Public Service Provider Units at Ministries and Institutions as the Location of Public Service Evaluation in 2019. It is said that there are 54 institutions / agencies which are locations for evaluating public services, from The 54 institutions / ministries of West Sumatra Province became one of the evaluation institutions in public services by the Ministry of Empowerment of the State Apparatus and Bureaucratic Reform, the institution which became a place for evaluating public services in West Sumatra was the Indonesian National Police.
 This study aims to describe and analyze what has been done by the Solok City Police Station in achieving good governance through bureaucratic reform. This research is motivated by Solok Kota Police to be the only institution in West Sumatra that has succeeded in carrying out reforms. This study uses qualitative research methods, data sources in the form of primary and secondary data. Primary data were obtained from interviews and observations, while secondary data were obtained from documentation.
 The results showed that the Solok Kota Police had succeeded in carrying out Bureaucratic Reform in the field of Public Services, this was proven by the Solok City Police receiving an award by Kemempan RB as the best service in 2018.

Ecosystem Service Supply in the Antarctic Peninsula Region: Evaluating an Expert-Based Assessment Approach and a Novel Seascape Data Model

Author(s): Neumann, B; Mikoleit, A; Bowman, JS; Ducklow, HW; Muller, F | Abstract: The Southern Ocean and coastal Antarctica provide a variety of ecosystem services with benefits for humankind that are of regional and global importance. Despite being nearly uninhabited, increasing exploitation of natural resources, a growing human presence, and environmental change threaten the sustained provisioning of these services. Ecosystem service assessments have proven as a suitable tool to understand the relevance of ecosystems for human well-being and guide decision-making, but the fluid and transboundary nature of marine ecosystems poses challenges to analyzing ecosystem services in regions with large marine sections. New methods to objectively assess the supply of ecosystem services for such realms are needed, and this need is exemplified by the Antarctic Peninsula region which encompasses rich marine, coastal, and terrestrial ecosystems but faces growing impacts and needs for taking action. In this study we applied the matrix method, an expert-based approach that employs a tabular matrix of ecosystem services and service providing units (SPUs) to elicit expert knowledge and rate the actual supply of key ecosystems services from the Antarctic Peninsula region. Further, we tested the applicability of this method on conventional definitions of SPUs and on objectively defined physico-chemical seascape units for a subset of the study region. Our results show high variations in the estimated supply of ecosystem services for the Antarctic Peninsula region, both with respect to the applied data models and in terms of the assessed services. While cultural and regulating services received highest supply estimates, provisioning services were regarded less relevant for the study region. Further, experts' supply estimates were much lower for the tested physico-chemical seascape units than for bathymetrically regionalized marine areas. The results suggest that a more explicit elaboration of linkages between ecosystem functions and processes and of the actual supply of ecosystem services is required in order to tap the full potential of such seascape data models in the context of qualitative, expert-based ecosystem service assessments.

Cluster Approach for Efficient Industrialization

Experts in many countries and development agencies have defined cluster-based on respective reality of economy and industrialization. In Bangladesh, the SME Foundation has for the first time defined cluster in Bangladesh as a geographical location (five square km) having 50 or more manufacturing or service-providing units producing similar goods or services along with its backward and forward linkage industries. All the units share common strengths, weaknesses, opportunities and threats. Internationally, Professor Michael E Porter of Harvard Business School has defined a cluster as a 'geographically proximate group of interconnected companies, suppliers, service-providers and associated institutions in a particular field, linked by externalities of various types'. The United Nations Industrial Development Organization (UNIDO) has defined industrial cluster as 'geographic and economic concentration of manufacturing activities which produce and sell a domain of interrelated and complementary products and have common problems and opportunities'. Currently, a few experts consider that a cluster shall be a concentration of similar manufacturing units located at a particular place at the same time. They shall be horizontally or vertically linked to each other. Networking, agglomeration, and geographic proximity are considered to define a cluster.

The islands of Oceania – Political geography, biogeography, and terrestrial ecosystems

Humans are dependent upon ecosystems for the production of goods and services necessary for their well-being (Daily, 1997). As the service provider units (SPUs) for these benefits of nature (Anderson et al., 2015), ecosystems need to be managed in a way that maximizes their persistence on the planet. Part of that management effort includes knowing a) what the ecosystem types are, b) where they are located on the landscape and in the seascape, and c) what condition they are in. Mapping of ecosystem occurrences as the SPUs for ecosystems goods and services is therefore an important element of ecosystem accounting, an inherently spatial activity. Maps are also needed of the ecosystem accounting areas within which the accounting is conducted. Standardized maps of ecosystem accounting areas and terrestrial ecosystem SPUs have not previously been available for many islands of the Oceania region. We describe the availability of new island shorelines and ecosystems data for Oceania herein, and encourage consideration and evaluation of the data for ecosystem accounting and other applications.

Indicators for mapping and assessment of ecosystem condition and of the ecosystem service habitat maintenance in support of the EU Biodiversity Strategy to 2020

A systematic approach to map and assess the “maintenance of nursery populations and habitats” ecosystem service (ES) (hereinafter called “habitat maintenance”) has not yet emerged. In this article, we present an ecosystem service framework implementation at landscape level, by proposing an approach for calculating and combining a series of indicators with spatial modelling techniques. Necessary conceptual elements for this approach are: a) ecosystem condition, b) supply and demand of the targeted ecosystem service and c) spatial relationships between the Service Providing Units (SPU) and the Service Connecting Units (SCU). Ecosystem condition is quantified and mapped based on two indicators, the Biodiversity State and the Anthropogenic Impact. Quantification and mapping of supply and demand are based on the hypothesis that high supply can be activated in strictly protected areas and that a demand is localised in the Natura 2000 sites (N2K), considering them as the Service Benefit Areas (SBA). Wetlands are assessed as SCU between the SBA and the landscape areas where the habitat maintenance ES is supplied. By assessing wetlands as SCU, we intent to highlight their role as biodiversity stepping stones and as green infrastructures. Overall, we conclude that the EU biodiversity policy demand for no net loss and for a coherent N2K network can be met by enhancing the delivery of the habitat maintenance ES. This approach can assist policy-makers in prioritisation of conservation and restoration targets, in line with the EU biodiversity strategy to 2020 and the preparation of the post-2020 Strategy.

A unified approach for protecting listed species and ecosystem services in isolated wetlands using community-level protection goals

The protection of listed species through the Ecological Risk Assessment (ERA) process is encumbered by the number and diversity of species that need protection and the limited data available to inform assessments. Ecological communities within isolated ecosystems often contain a number of biologically diverse endemic, endangered, and threatened species, as well as providing numerous ecosystem services (ES). We propose an approach that develops community-level protection goals using isolated wetlands that includes both listed species and Service Providing Units (SPUs) that drive ES for ecological risk assessments (ERAs). Community-level protection goals are achieved by developing a protection community and weighing lines of evidence to determine a set of focal species within that community upon which to base the assessment. Lines of evidence include chemical mechanism of action, likely routes of exposure, and taxa susceptibility, as well as relationships among species, and other ecological factors. We demonstrate the process using case studies of chlorpyrifos in California vernal pools and coal ash effluent in Carolina bays. In the California vernal pool case study, listed species were the primary SPUs for the ES provided by the critical habitat. The weight of evidence demonstrated the honey bee as the focal species for the terrestrial environment and the vernal pool fairy shrimp as the focal species for the aquatic environment. The protection community within the Carolina bay case study was more taxonomically diverse than vernal pools for both listed species and SPUs, with amphibians identified as the focal species for which to target mitigation goals and hazard levels. The approach presented here will reduce the time and resource investment required for assessment of risk to listed species and adds an ES perspective to demonstrate value of assessments beyond listed species concerns.

RANCANG BANGUN SISTEM PENGADUAN LAYANAN AKADEMIK STMIK STIKOM INDONESIA

This paper discusses the design of academic service complaints system in STMIK STIKOM Indonesia. Currently, the evaluation of academic services at STMIK STIKOM Indonesia has been done periodically in the form of distributing questionnaires to the students before taking the final exam of Semester (UAS) in each semester. This evaluation is quite effective but this periodic evaluation can not yet accommodate the academic service complaints that occur in the everyday incident. In this paper has developed a system of web-based academic service complaints that can be accessed at any time by the academic community to provide feedback related to academic services at STMIK STIKOM Indonesia. In general, the system is capable of managing user data such as students, lecturers, institutions, and administrators. The system is able to make a complaint file to be sent to service provider units within the academic community, and the files sent will be accessed through the "outbreak" menu whereas in the complaint recipient account it can be accessed in the "incoming complaint" menu. To maintain the security of the complaints process on the system also facilitates the user to encrypt and decrypt the complaint file. Based on the tests that have been done the system developed able to facilitate students and academic community in general to conduct complaints of academic services and teaching and learning facilities at STMIK STIKOM Indonesia. Security of complaint data can be maintained well with the existence of encryption facilities and description and distribution of keys made directly to each user. From the test conducted by testing the functions expected in the system, obtained the results that the system is able to run in accordance with the expected.

Linking marine ecosystems with the services they supply: what are the relevant service providing units?

Marine ecosystems support supply of ecosystem services (ESs) through processes and functions carried out by diverse biological elements. Managing sustainability of ES use requires linking services to the parts of ecosystems supplying them. We specified marine service providing units (SPUs) as plausible combinations of a biotic group (e.g., bacteria, seabirds) with an associated major habitat (e.g., sublittoral sediment). We developed a network model for large marine ecosystems, documenting 2,916 links between 153 SPUs with 31 services. Coastal habitats and their taxa accounted for 48% of links, but all habitats with their taxa contribute to at least 20 ESs. Through network analysis, we showed some services link to certain key habitats, while others are less clearly defined in space, being supported by a variety of habitats and their taxa. Analysis highlighted large-scale flows across marine habitats that are essential in underpinning continued supply of certain ESs, for example, seed dispersal. If we only protect habitats where services are used, we will not fully protect the supply of services reliant on mobile taxa moving between habitats. This emerged because we considered habitats and their taxa together. We recommend using combinations of habitats and taxa as SPUs when informing marine ecosystem management and conservation.

A mixed methods approach to urban ecosystem services: Experienced environmental quality and its role in ecosystem assessment within an inner-city estate

This paper contributes to the notion of ecosystem services (ES) and dis-services (EDS) through an exploration of how they are experienced in an inner-city neighbourhood. We contrast the findings of a science-led assessment with qualitative interview and visual data from the residents of the Woodberry Down Estate (London, UK). We use the ontology of co-production and co-construction to understand how material and interpretative factors condition the translation of identified service-providing units (SPUs) into directly experienced ES and EDS. Findings demonstrate that aspects contributing to the perceived liveability of a neighbourhood also condition the experienced ES and EDS. In our case study, the history of the estate translates into subjective feelings of safety which influence whether individuals access parts of the regenerated estate. While the regeneration project provides a broad range of new and improved SPUs with significant ES potential, the access and recreational functions these offer are especially appreciated for the increased opportunities for social interaction and visitors they provide. However, new SPUs such as landscape vistas and formal gardens that attract people are also assigned further significance as markers of new divisions among social housing residents. We suggest that in order to realise the much-prophesised health and wellbeing benefits of urban ES in an equitable manner, a science-led approach to designing and assessing potential ES should be accompanied by a context-sensitive assessment of community needs and liveability aspects.

Assessing and mapping cultural ecosystem services at community level in the Colombian Amazon

ABSTRACTUnderstanding the significance that cultural ecosystem services (CES) have for traditional communities will provide useful input to the design of more appropriate regional or territorial plans for the area in which they are located. We conducted semi-structured surveys in 11 indigenous communities within the corregimiento La Pedrera, of the Colombian Amazon. We analysed the CES established in the region through a study of their preferences in relation to the service providing units (SPUs) identified, using the Shannon diversity index method as an indicator of ‘diversity of use’. More CES were identified in communities with a larger population; education and recreation were the two most prevalent CES categories in the study area. Our findings also highlight the cultural importance of bodies of water, which were strongly linked with Spiritual and Sense of Place CES. Furthermore, the integration of qualitative and quantitative assessments enables a better understanding of the importance CES which have for the local communities involved in the study and may assist in the management of the indigenous territory.EDITED BY Matthias Schröter

Analysing scale, quality and diversity of green infrastructure and the provision of Urban Ecosystem Services: A case from Mexico City

Fostering urban resilience requires a social-ecological systems approach that considers the ecological and social feedbacks of cities. In this paper we argue that Urban Ecosystem Services (UES) could increase urban resilience; and that resilient UES depends directly on the quantity, quality and diversity of the green infrastructure that produces them. The case of the western boundaries of Mexico City is used to map and assess these issues. We classified the different settings of green infrastructure as Service Providing Units (SPUs) and identified their provision of UES through remote sensing techniques; the Normalized Difference Vegetation Index (NDVI) combined with fieldwork verification in two scales of analysis, the local and regional. The results reveal that the vast majority of green infrastructure has low quality, hindering the provision of the UES required for building Mexico City´s resilience. At the regional scale, the growing pressures of urban development and the consequent reduction of SPUs threatens the delivery of provisioning ecosystem services while at the local scale, the low quality of SPUs threatens the provision of regulating ecosystem services. We argue that addressing these challenges could improve the design and implementation of environmental decision-making and urban policy towards more resilient urban social-ecological systems.