Service Economy Era Research Articles

Design of a New Physical Bookstore with Intangible Cultural Heritage Paper Theme based on Cultural Experience

With the development of society, the traditional era of service economy is moving towards the era of experience economy. This has led to a higher pursuit of cultural added value in daily activity spaces. Traditional physical bookstores have a single and outdated cultural service function, and due to factors, such as electronic reading and online bookstores, it is difficult to meet people's higher consumption needs. The current operating situation of traditional physical bookstores is not optimistic, and there is an urgent need for transformation and upgrading. With the theme of intangible cultural heritage rice paper, this design plans to build a new physical bookstore in Jing County, Xuancheng, Anhui Province. Through the injection of functions, culture, digitalization, etc., it will create a place that can meet the diverse needs of consumers, and achieve one-stop experience of buying books, entertainment, leisure, and light food, so that it has both commercial value and intangible cultural characteristics. Forming a virtuous cycle of intangible cultural heritage driven bookstore transformation, and promoting the dissemination of intangible cultural heritage through bookstores.

Research on the International Competitiveness of China’s Financial Services Trade

With the continuous development of benefits, China is slowly moving towards the era of service economy, and the service industry occupies an increasingly large position in our country's national economy, which also promotes the existence of weak industries in our country's international service trade competitiveness. As a kind of our country's service industry, financial service trade still has a big gap with other countries in terms of international competitiveness. Financial service trade is one of our country's comparative advantages, but with economic globalization, the connection between countries getting closer.In such an open era, factors such as the accelerated international capital flow, large capital flow, and fierce market competition have caused serious impacts to most countries in the world, and problems have arisen in the development of the domestic financial industry and the real economy industry. As a result, it will affect the overall competitiveness of the domestic financial industry, etc. These situations lead us to pay attention to some bad results brought about by financial services trade. It is necessary to analyze and study the reasons for these bad performances and give corresponding measures. This paper mainly conducts a relevant analysis from the research on the international competitiveness of China's financial services trade.

A Study on the Development of Human Resource Factors in the Service Economy Era

A Study on the Development of Human Resource Factors in the Service Economy Era

Research on the Identification of College Students Entrepreneurial Opportunity in the Era of Service Economy

With the upgrading of global industrial structure, the service industry has become more and more important in China’s economic development, and China has entered the era of service economy. The development of the times can not be separated from the promotion of innovation. As one of the main sources of innovation and entrepreneurship, college students will contribute to the development and progress of social economy. This paper first explains the connotation of service economy and the identification of college students’ entrepreneurial opportunities, and then analyzes the new opportunities and challenges of the identification of college students’ entrepreneurial opportunities in the era of service economy, finally, this paper puts forward some countermeasures to improve the ability of identifying entrepreneurial opportunities of university students in the era of service economy, with a view to expanding the level of entrepreneurship of university students through the improvement of their ability of identifying entrepreneurial opportunities, creating a new pattern of starting an undertaking in the new economic era.

A computing metaphor approach to customer experience based alliance partner recommendation

Purpose – In the service economy era, service value is created from the evaluation of customer experience and it is important to study alliance partner selection for improving service provision. Nevertheless, most of the existing alliance partner selection approaches concentrate on the functional aspects. The purpose of this paper is to provide a novel approach that is customer-centric and emphasizes the emotional aspect of service value. Design/methodology/approach – This paper presents a metaphor-based alliance partner recommendation mechanism (MAPRM) that employs the computing metaphor approach to recommend alliance partners for companies in an innovative way. The main ideas of metaphors are the comparison made between two unlike things that actually have something in common so as to attain innovative thinking. Findings – This study uses the scenario of regional tourism innovation to demonstrate the attempted contributions of MAPRM. The simulation evaluation results show that MAPRM can utilize knowledge and resources from companies to achieve specific alliance goals of satisfying desired customer experiences represented by images that can be analyzed and created based on customers’ feedback and their interactions with companies. Originality/value – MAPRM aims to assist companies to find appropriate alliance partners which offer potential innovation opportunities for service value provision. It is capable of facilitating the alliance partner selection process and assessing customers’ needs at the same time.

Challenges in Implementing Renewable Energy Supply Chain in Service Economy Era

Climate change with the rise of greenhouse gas emissions due to the massive use of fossil-fuels could negatively affect the quality of natural environment over the globe. With this, renewable energy should be promoted as the alternative source of energy among the electronic and electrical (E&E) firms in order to reduce the dependency on fossil-fuels and move towards to energy efficiency. In Malaysia, government has committed to optimising use of green technology which is capable of assisting the E&E industry to produce products with less impact to the environment and socio-economy improvement to the society. The E&E firms have limited resources to manage renewable energy (RE) internally that currently gained suppliers supports to assist the implementation of green technology and energy management. Thus, this study aims to explore the challenges of renewable energy management implementation and how the firms managed low carbon issue in the supply chain. The outcome of this paper is expected to be the basis for the concept development of renewable energy supply chain.

Research on Service Capability Based on Data Mining

The progress and development of the society promotes service industry to grow, and service-oriented enterprises are emerging. However, the lagging service theory makes the development of service economy lack of the corresponding theoretical support. Based on analyzing the sources of corporate profits in service economy era, the paper uses data mining technique to apply customer classification to measurement methods of service capability. The change of service capability not only makes the enterprises position the problem clients accurately and rapidly, but also can timely adjust business strategies, which can increase profits.

A Literature Review on the Relationship Between Service Quality and Customer Loyalty

Customer loyalty is the most precious intangible assets of modern enterprise. High loyalty is not only the key of enterprise competition to win, but also the fundamental guarantee of enterprise’s stability. In the era of service economy, improving the service quality has always been considered as one of the effective ways to improve customer loyalty. To a large extent, service quality can affect customer loyalty to the enterprise. The influence can be direct, and it can also be indirect. This paper aims to sum up a series of function mechanism between service quality and customer loyalty through the analysis of domestic and foreign literature, which will provide some ideas of building model in the future research.

INNOVATION AS CLUSTERS IN KNOWLEDGE INTENSIVE BUSINESS SERVICES: TAKING ICT SERVICES IN SHANGHAI AND BAVARIA AS AN EXAMPLE

Due to the quick advancement of science and technology, the services sector which has a high content of knowledge and technology has experienced globally expeditious development in the past decade. Development in general and the growth of Knowledge Intensive Business Services (KIBS) such as Information and Communication Technology services (ICT services) in particular are at the core of the major trends that are restructuring the economic landscape of not only German but also Chinese economies.In Germany, in the new era of service economy, more emphases are put on KIBS instead of the traditional giant clusters of steel manufacturing and auto manufacturing. Especially in Bavaria, high technology clusters are prospering. The ICT services in Bavaria accounts for 40% of all software companies in Germany. A lot of ICT services clusters can be found, including IT Speicher, FIWM, BICC-NET, etc. Similar cases can be found in Shanghai, where a number of government driving as well as market pulling ICT services cluster are also coming into being.Previous empirical evidence shows an asymmetric bipolarity in the location behavior of KIBS. There is a general predominance of low concentration due to equal diffusion of these services in many regions, and a high concentration in some regions located at the top of the spatial hierarchy, particularly capital cities.The current exploratory research, drawing upon cluster theory and network theory, aims at discovering the cluster features both from the perspective of the company executives in the cluster. Using the data collected through interviews and questionnaire surveys from company managers, incorporated with current theoretical framework and, through integration and analysis, important features of the cluster such as network mechanism are calculated both in Bavaria and Shanghai. We check the supply side as well as the demand side of the reasons why clusters are formulated in the first place, and they both have a positive effect on the network mechanism of the cluster. The network mechanism has a positive effect on innovation performance of the ICT service companies. The reasons are also discussed. Suggestions are provided for policy making about the KIBS cluster forming for both regions and the cooperation in these fields, especially in terms of service outsourcing relationship. Valuable implications for deciding the location for a KIBS company on the firm level are also provided.