Service Consumption Patterns Research Articles

Context-Driven Service Deployment Using Likelihood-Based Approach for Internet of Things Scenarios

In a context-aware Internet of Things (IoT) environment, the functional contexts of devices and users will change over time depending on their service consumption. Each iteration of an IoT middleware algorithm will also encounter changes occurring in the contexts due to the joining/leaving of new/old members; this is the inherent nature of ad hoc IoT scenarios. Individual users will have notable preferences in their service consumption patterns; by leveraging these patterns, the approach presented in this article focuses on how these changes impact performance due to functional-context switching over time. This is based on the idea that consumption patterns will exhibit certain time-variant correlations. The maximum likelihood estimation (MLE) is used in the proposed approach to capture the impact of these correlations and study them in depth. The results of this study reveal how the correlation probabilities and the system performance change over time; this also aids with the construction of the boundaries of certain time-variant correlations in users’ consumption patterns. In the proposed approach, the information gleaned from the MLE is used in arranging the service information within a distributed service registry based on users’ service usage preferences. Practical simulations were conducted over small (100 nodes), medium (1000 nodes), and relatively larger (10,000 nodes) networks. It was found that the approach described helps to reduce service discovery time and can improve the performance in service-oriented IoT scenarios.

Assessing Island Destination Service Quality—An Integrated Model through Co-creation of Destination E-image

This research aims to develop an integrated model for assessing island destination service quality, maritime passenger transport service quality, destination environmental competitiveness and their direct/indirect effects on tourist satisfaction and behavioural intentions, and further assess the cyclic nature of behavioural intentions in destination e-image formation. The study adopted the convenience sampling method, and the data were collected from 384 visitors at Koh Larn Island in Pattaya City, Thailand. The survey questionnaire was developed based on the literature review and expert opinion and tested for validity and reliability by using reliability statistics, exploratory factor analysis and confirmatory factor analysis; and achieved the required model fit. Further, the causal impacts were tested using structural equation model. The study confirmed the cyclical effects of behavioural intentions and its influence on destination e-image formation; and such destination e-image has a positive relationship in creating the visitors’ perception towards the destination environmental competitiveness and quality of all the services consumed during their trip. Thus, the results revealed that the model is suitable as an integrated approach for assessing tourists’ satisfaction and behavioural intentions towards the island destination. Further, this study extends the behavioural intentions literature based on changing modern-day service consumption patterns.

MEASURING MILLENNIALS' BEHAVIOR IN AVOIDING ADVERTISING ON YOUTUBE CHANNELS: A PUBLIC SERVICE ADVERTISEMENT REGARDING COVID-19

<p><em>The pandemic of COVID-19 has had an impact on society and business. This includes the impact on people's information, product, and service consumption patterns. People spend more time at home because of social restrictions imposed to limit the spread of COVID-19. This is also gradually indicating opportunities for industry participants to deliver advertisements for their products or services via online media. The purpose of this study is to identify and analyze the determinants of attitudes toward advertising using ad content and advertising value. As an analytical tool, this quantitative study employs Partial Least Squares Structural Equation Modeling (PLS-SEM) with SMART PLS. This study included 150 millennial YouTube users as participants. According to the findings of this study, ad content has a significant impact on advertising value. Furthermore, this study explains how ad content influences consumer attitudes toward advertising. The study's next finding explains that advertising value has no effect on attitudes toward advertising. This study explains, on the indirect effect, that advertising value does not mediate the relationship between ad content and attitude toward advertising. Other variables, such as advertising provider credibility and public saturation of COVID-19, can be suggested for future research.</em></p>

Well-being in later life: a life course perspective

PurposeThis study aims to illustrate the viability of the life course paradigm (LCP), which is increasingly used by social and behavioral scientists to study a wide variety of phenomena, as a framework for studying the transformational role of service consumption in improving consumer well-being in later life.Design/methodology/approachThe LCP is used to develop a life course model for studying the effects of service consumption on older people’s well-being. Previous research related to the consumption of specific types of services (financial and healthcare) is integrated within the multi-theoretical LCP to suggest relevant model variables and derive a set of propositions for illustrating the effects of service consumption on older adults’ well-being.FindingsThe research presented in this study shows how efforts to study the effects of service consumption on older people’s well-being can be improved by using the LCP, helps understand the onset and changes in service consumption patterns and illustrates an innovative way to study the role of services in promoting older consumer welfare.Originality/valueBy applying the principles and theoretical perspectives of the LCP, this study contributes to recent transformative service research efforts to better understand the impact of service consumption on people’s lives and the transformational role of services and service providers in improving consumer and societal welfare.

Research on the Patterns and Evolution of Ecosystem Service Consumption in the “Belt and Road”

With great significance in ecosystem protection and sustainable development, the study of ecosystem service consumption (ESC) has become a hot topic in ecological research. Based on FAOSTAT data, in this study the patterns, composition and evolution of ESC and ecosystem service consumption patterns (ESCP) in the “Belt and Road” were revealed on the total and regional scales, taking consumed-biomass as a main indicator. Three main conclusions were reached. 1) The total ESC was mainly contributed from farmland ecosystems along the “Belt and Road” , followed by grassland ecosystems. The ESC indicators on the whole system scale fluctuated, but increased from year 2000 to year 2016. The total ESC increased from 12911.89 Tg yr–1 to 16810.00 Tg yr–1, and the annual per capita consumption of ecosystem services increased from 3.3228 million g p–1 yr–1 to 3.6392 million g p–1 yr–1. 2) The ESC, composition and evolution varied significantly among countries, zones and ecosystems. The annual per capita ESC was highest in Mongolia on the national scale, and highest in Central and Eastern Europe and lowest in Southeast Asia on zone scale, which represented the results from the joint effects of regional resource endowments, consumption habits, levels of productive forces, and other factors. 3) Higher farmland ESC was the dominant ESCP, which accounted for about 76.7% of the total area along the “Belt and Road”, followed by higher farmland + higher grassland ESC, which accounted for about 19.0% of the total area. The other consumption patterns (i.e., those of higher grassland ESC, higher forestland ESC or higher farmland + higher forest + higher grassland ESC) were found in only a few countries. The ESCP may be related to higher regional population density or the higher proportions of developing countries. Therefore, to realize sustainable social, economic and ecological development, and to improve people's well-being, countries along the “Belt and Road” should take advantage of their own resources in developing industries, actively expand trade, achieve mutual benefits and win-win situations, and adjust and optimize consumption patterns of ecosystem services. This study can provide data support for further research on the mechanism of ESCP formation this area.

Pengaruh ketersediaan layanan informasi pola konsumsi dan komplikasi gigi dan mulut terhadap perilaku pengelolaan penyakit pada penderita diabetes mellitus di Kota Yogyakarta

Disease management in people with diabetes melitus: access to information service consumption patterns and dental-mouth complicationsPurpose: This study aimed to determine the effect of the availability of information services related to diet and dental-mouth complications against diabetes melitus disease management.Methods: This research was a descriptive analytic study with a cross sectional design, using quantitative research methods. The population was all patients with diabetes mellitus who were recorded in Yogyakarta. Research sample counted 336 people at four health centers in Yogyakarta, namely Tegalrejo, Kotagede I, Mantrijeron, and Wirobrajan health centers.Results: This research indicated that there was no significant correlation between availability of consumption pattern information service and management behavior in diabetes melitus indicated by p>0.25 (p=0.763). There were significant correlations in the information of consumption pattern (p=0.003), information of oral dental complication (p=0.149), and family support (p=0.148) with management behavior in diabetes melitus indicated by p<0.25.Conclusions: Primary health care services to diabetic patients in Yogyakarta are generally good but still less concerned with the oral and dental health in diabetics. Primary health care needs to provide more oral health information to people with diabetes melitus. Moreover, education programs need innovation in delivering information to patients, especially patients with longer duration of diabetes.

Inflation and consumption of nontradable goods: Global implications from regional analyses

This paper analyzes empirically the regional inflation from the demand-side using consumption data on goods and services as well as the geographical location of regions in Japan. The service sector has been expanding rapidly over recent decades in terms of its contribution to the total economic activity in advanced countries including Japan. After providing a theoretical relationship between regional inflation and consumption of nontradable goods, we confirm the interaction between the inflation rates across regions and find evidence that different consumption patterns of services across regions explain regional inflation in Japan.

Over-Fitting and Error Detection for Online Role Mining

Recent research has attempted to use role-based approaches to recommend mobile services to other members among the same group in a context dependent manner. However, the traditional role mining approaches originated from the domain of security control tend to be rigid and may not be able to capture human behaviors adequately. In particular, during the course of role mining process, these approaches easily result in over-fitting, i.e., too many roles with slightly different service consumption patterns are found. As a result, they fail to reveal the true common preferences within the user community. This paper proposes an online role mining algorithm with a residual term and an error term, that automatically group users according to their interests and habits without losing sight of their individual preferences and random errors. Moreover, to resolve the over-fitting problem, the authors relax the role definition in role mining mechanism by introducing quasi-roles based on the concept of quasi-bicliques. Most importantly, the new concept allows us to propose a monitoring framework to detect and correct over-fitting in online role mining such that recommendations can be made based on the latest and genuine common preferences. To the best of the authors’ knowledge, this is a new area in service recommendation that is yet to be fully explored.

The Study of the 3G Service Consumption Patterns of the Chinese University Students Based on Value Segmentation

The Study of the 3G Service Consumption Patterns of the Chinese University Students Based on Value Segmentation

Family, life cycle and consumption of services: the Spanish case

This article presents an analysis of service consumption patterns in Spanish homes, based on different stages in the life cycle of a family, using cross-section data from the Encuesta Continua de Presupuestos Familiares (Ongoing Survey of Family Budgets). The study's main objective consists of establishing a taxonomy of services consumed by the home by estimating income elasticity. The results obtained classify services as inferior, necessary and luxury and also point the public sector in the direction of some economic policy measures involving a more balanced distribution of income.

Marketing financial services to Hispanic American consumers: a portfolio‐centric analysis

PurposeTo provide financial service marketers with information useful in targeting and marketing financial services to Hispanic American consumers.Design/methodology/approachIt profiles the changing demographics of the Hispanic American financial services market and, utilizing data from the Survey of Consumer Finances, tests three hypotheses to compare financial service consumption patterns of Hispanics with those of non‐Hispanic whites.FindingsThe paper shows that the Hispanic American segment has grown in size and importance over the last decade, but that Hispanics differ markedly from their non‐Hispanic White counterparts in terms of financial product preferences and investment asset portfolio composition. Further, Hispanic Americans trail their non‐Hispanic White counterparts in terms of breadth and depth of financial holdings, particularly in the area of more risky but historically higher return asset categories.Research limitations/implicationsThis study examines the results of financial decisions at one point in time. Future research could involve primary studies to determine whether, financial consumption behavior changes in Hispanics over time, as they become more acculturated, and why Hispanics favor liquid short‐term assets to more risky, but potentially higher returning, longer‐term instruments.Originality/valueThe article provides value to financial service providers by highlighting opportunities in the Hispanic American market and offering suggestions for more effectively marketing to the Hispanic community. Among the suggestions are recognizing and reflecting the importance of emotional positioning in financial services promotion, employing both Spanish and English language communications, and sponsoring Hispanic community‐based programs to build brand awareness and loyalty.

Who buys that? Who does what? Analysis of cross-cultural consumption behaviours among tourists in Hawaii

The purpose of this paper is to investigate planned product and service consumption patterns among US, Canadian, Japanese, Chinese, South Korean and Australian/New Zealand tourists in Hawaii. Using multiple analyses of variance, the first study empirically explores the influence of a tourist's residential country of origin on planned product and service consumption. The second study explores the planned consumption differences between, and among, American and Japanese first-time and repeat visitors to Hawaii. The results reveal significant cross-cultural differences in consumption patterns among international tourists to Hawaii.

Beneficiary Profiles and Service Consumption Patterns in an Urban Medicaid Home and Community-Based Waiver Program

The research reported here was conducted as part of a larger program evaluation of an urban Medicaid Home and Community Based-Waiver Program (HCBS). Informed by a secondary analysis of data collected on 723 clients, this article describes the association between client demographics and service consumption patterns among program beneficiaries with emphasis on access to care issues. The majority of the clients were female, African American, nearly 80 years of age, receiving approximately $600 of monthly income. Although White clients on average were higher functioning, they were hospitalized more frequently and took more medications than African American or Hispanic clients. Clients who were bedbound, Hispanic, and most dependent in performing activities of daily living received the fewest "number of services." Clients who suffered the most severe intellectual impairment, living with a spouse, and with the highest incomes received the most "units of service." Interestingly, service usage did not always increase as the client became more dependent in Activities of Daily Living (ADLs), Instrumental Activities of Daily Living (IADLs), and mobility. The significance of findings is considered in relation to access to care issues.

Service consumption patterns over time among adult day care program participants.

A study of 59 adult day care (ADC) programs funded by area agencies on aging in Pennsylvania provides data which profiles the classic package of ADC services utilized by elder participants and traces the relationship between formal service consumption and the helping behaviors of family caregivers. Elder clients rejected 1 or more services offered by ADC staff 59% of the time. Consumption of homemaking, transportation, and counseling services escalated over time although total formal services used remained minimal. Family helpers performed both a greater range and intensity of support functions as compared to ADC programs (p less than .001). Program strategies and future research directions are suggested.