Service Compensation Research Articles

Relationships Between Corporate Image Perception and Service Compensation Perception: A Study on Boutique Hotels in Core Cappadocia

Businesses' primary goal in providing a service is to ensure that the service is delivered correctly. Nowadays, companies face a great deal of customer pressure and are confronted with increasingly conscious consumer expectations. Service employees facing pressure can lead to errors and shortcomings in the service delivery process. In the intensely competitive environment, businesses need to pay more attention to service recovery to differentiate themselves. The literature review suggests that customer complaints affect corporate image perception. Based on this, this study investigates the effect of corporate image perception on service recovery perception. The research is designed quantitatively and the survey technique is selected as the data collection method. Local and foreign tourists staying in boutique hotels in the Core Cappadocia were included in the study. Data was obtained from 388 tourists. The analysis results indicate that the service experiences of customers at the hotel significantly influence the corporate image. Additionally, it is emphasized that hotels should develop an effective recovery strategy and respond quickly and positively to customer complaints. This study highlights the need for hotels to improve service quality and strengthen recovery policies to increase customer satisfaction and gain a competitive advantage.

Implementation of Bailouts on Umrah Financing Products at FIFGROUP Amitra Syariah in the Perspective of Positive Law and Islamic Law

The implementation of Umrah financing through bailouts is a product issued by PT. FIFGROUP (AMITRA) for Umrah financing through Umrah bailout funds using ijarah contracts, referring to Fatwa DSN MUI No. 09/DSN-MUI/VI/2000 concerning Ijarah Financing and Fatwa DSN MUI No. 44/DSN-MUI/VIII/2004 related to multiservice financing. Implementation of Umrah bailout funding at PT. FIFGROUP (AMITRA) benefits Ujrah by considering the customer’s repayment time rather than taking advantage of salaries and administrative services provided by PT. FIFGROUP (AMITRA) to customers. The view of Islamic law and positive law regarding the financial arrangement of Umrah through PT FIFGROUP (AMITRA) Genteng uses the Qardh Wal Ijarah contract because the implementation of the contract is not in accordance with what is regulated in fatwa DSN No. 29/DSN-MUI/VI/2002, where the amount of all-ijărah service compensation cannot be borne based on bailouts. Al-Qardh, or the provisions of Islamic law, tend to contain elements of usury.

Designing an Efficient Administrative System Model with a Jihadi Management and Organizational Justice Approach (Case Study: Social Security Organization)

The Social Security Organization, as one of the largest institutions providing social and insurance services in Iran, plays a significant role in ensuring the social and economic security of various segments of society. The objective of this research is to present a model of an efficient administrative system based on justice-oriented and jihadi management principles. This research follows an interpretive philosophy, an inductive approach, a qualitative method, and a grounded theory strategy with an emergent approach. The study population consists of the Social Security Organization, where the qualitative sample includes individuals with at least 10 years of work experience who possess theoretical and practical knowledge related to the research topic and understand the efficient processes of the administrative system within the Social Security Organization. Out of these individuals, 21 were selected as the sample through purposive sampling. To assess the validity of the research, the four criteria of Lincoln and Guba (1987) were used. The findings revealed that 548 initial codes were extracted, categorized into 104 categories and 31 components. For theoretical coding, Glaser's "6 Cs" family was utilized. In this context, the causal components include environmental and structural conditions, participatory management, interaction with insurance parties, jihadi management, training and empowerment, initiative, human resource management, process simplification, and behavioral factors. The correlational factors include supportive policies, organizational innovation, and service compensation. The contingencies involve Islamic and human values, jihadi culture, and time management. The mediating conditions consist of justice-oriented principles, utilization of modern technologies, a supportive political and economic environment, and social capital. The outcomes encompass improved productivity, enhanced justice, increased motivation and commitment, economic and social improvement, better performance, employee satisfaction and motivation, and increased customer and societal satisfaction. Finally, the environmental context includes government support for workers' rights, low government support for employers, public unawareness of laws, the existence of general laws, and unfavorable general-economic conditions.

LEGAL PROTECTION OF WORKERS AND TRADE UNIONS IN THE CONTEXT OF COMPANY ACQUISITIONS

Changes in company ownership sometimes cause employers to ignore relations with workers and trade unions. Entrepreneurs do not realize that there is an employment agreement that must be maintained intact before the process of transferring company ownership. This must be taken into account because the old owner has a work relationship which is regulated through a work agreement or collective work agreement.This research aims to examine how the law provides protection for workers and also labor unions when a company acquisition occurs. This research uses normative methods. The conclusion of this research is that the rights of workers and trade unions in foreign companies that change ownership are protected by law. If we look at Law No. 13 of 2003 concerning Employment, protection for workers is contained in the provisions of Article 163 which states Employers can terminate employment relations with workers/laborers in the event of a change in status, merger, consolidation or change in ownership of the company and workers/laborers. is not willing to continue the employment relationship, then the worker/laborer is entitled to 1 (one) severance pay in accordance with the provisions of Article 156 paragraph (2), 1 (one) time period of service compensation as stipulated in Article 156 paragraph (3) and compensation money in accordance with the provisions in Article 156 paragraph (4).

An Overview of the Factors that Influence Purchasing Intentions in Online Reviews

Consumer purchasing behaviour is increasingly influenced by online reviews in the current internet era. Existing models have not fully explained the correlation between online reviews and consumer purchase intention in specific contexts. This study aims to analyse their relationship and propose inspiring viewpoints. The authors summarize current academic research from three perspectives: independent variables, mediating variables and moderating variables. The findings suggest that there are already well-developed studies on the independent variables, but there is still room for further discussion on the mediating variables; for the moderating variables, aspects of service, trust, and personal characteristics are common moderating studies at present. However, there are only a few studies on business service compensation measures and response methods. In addition, most of the existing literature adopts questionnaire survey and data analysis methods, and the content mainly focuses on mediating variables, so there is still room for further development of the study among the remaining variables. Therefore, this paper constructs an intermediate regulation model and proposes one new mediating variable: perceived fit and two new moderating variables: sales volume and business service quality, to investigate how they mediate and moderate the relationship between online reviews and purchase intention. Through an extensive literature review, the authors identified the limitations and shortcomings of previous models. This paper aims to complement and improve the existing research and provides a new research model to provide a basis for further in-depth research.

Dynamic economic evaluation of hundred megawatt-scale electrochemical energy storage for auxiliary peak shaving

With the rapid development of wind power, the pressure on peak regulation of the power grid is increased. Electrochemical energy storage is used on a large scale because of its high efficiency and good peak shaving and valley filling ability. The economic benefit evaluation of participating in power system auxiliary services has become the focus of attention since the development of grid-connected hundred megawatt-scale electrochemical energy storage systems (ESS). Based on the relationship between power and capacity in the process of peak shaving and valley filling, a dynamic economic benefit evaluation model of peak shaving assisted by hundred megawatt-scale electrochemical ESS considering the equivalent life of the battery is proposed. The model considers the investment cost of energy storage, power efficiency, and operation and maintenance costs, and analyzes the dynamic economic benefits of different energy storage technologies participating in the whole life cycle of the power grid. Then, according to the current ESS market environment, the auxiliary service compensation price, peak-valley price difference and energy storage cost unit price required to make the energy storage technology achieve the balance of payments are calculated, and the economic balance points of different energy storage types are clarified. Finally, based on the measured data of different provincial power grids, the economies of six energy storage types applied to three provincial power grids are compared and analyzed, and the rationality and effectiveness of the relevant models proposed are verified. The work has theoretical guiding significance for the economic benefit evaluation of hundred megawatt-scale electrochemical energy storage.

Analisis Penerapan Audit Manajemen Sumber Daya Manusia Dalam Meningkatkan Efektivitas Kinerja Karyawan di PT. Mattel Indonesia

The purpose of this research is to see the effectiveness of employee performance and provide suggestions and recommendations from the findings of the human resource audit at PT Mattel Indonesia. This research is a descriptive qualitative research using data collection methods of interviews and questionnaires to the human resource management division. The data analysis method used is qualitative analysis using the interactive analysis model from Miles and Huberman which is divided into 4 major parts, namely data collection, data reduction, data presentation, conclusion drawing and verification. The results showed that the management of PT Mattel Indonesia does not yet have procedures governing HR planning, therefore it is necessary to have quality HR planning. Some HR function activities at PT Mattel Indonesia have been running effectively, including HR recruitment, HR selection and placement, HR training and development, career planning and development, employee performance appraisal, service compensation, labor relations, occupational health and safety, employee job satisfaction, termination of employment.

Can rural health insurance coverage improve educational attainment? Evidence from new cooperative medical scheme in China

This paper bridges health policy with education outcomes through eight waves of a nationally-representative health survey in China. We construct an index of health poverty with CHNS (1991–2011) data, and find health poverty in period (t-1) is significantly detrimental to education outcomes in period t. We further treat the expansion of New Cooperative Medical Scheme (NCMS) in rural China as a quasi-natural experiment and evaluate the effect of the publicly provided health insurance on education attainment. We find that NCMS participation can increase individual's schooling by 0.54, 0.75 and 0.83 years in east, central and west regions, respectively. The effect is larger for those at lower education levels, i.e. for individuals at 15% percentile schooling level, the schooling increases by 1.12, 1.43 and 1.72 years in the east, central and west. The effect is larger for women than men, for the unhealthy, risk-avoiding group relative to healthy group, and sustains longer in the central than other regions. Among different insurance clauses in NCMS, the outpatient medical service compensation generates stronger effect on education outcomes.

How to Compensate After a Data Breach?

Data breach recovery is often likened to service failure recovery. Like service failure recovery, compensation is a major factor toward data breach recovery. However, compensation involves different types, which may have varying effects on data breach recovery. This study investigates the effect of compensation types on customer's repatronage intentions to organizations that have suffered a data breach. Three compensation types were identified in this study: monetary, service, and psychological compensation. The findings of this study indicate that only service and psychological compensation have a significant effect on customers' perceptions of being treated fairly by the organization following a data breach. Furthermore, service compensation impacts the trust a customer regains in the company. Monetary compensation did not play a statistically significant role in the data breach recovery process. In turn, both perceived fairness and regained trust influences customer repatronage intentions. This study contributes to the information privacy field by identifying the types of compensation that are impactful to re-engage individuals who suffered PII related data breach.

Identifying and Prioritizing Service Compensation Factors Influencing Nurses’ Motivation: Application of Hybrid Fuzzy DEMATEL-BWM Method

Human resources are a key source of sustainable competitive advantage and are considered as one of the substantial factors for an organization’s success. No organization can survive without its human resources. Understanding employees’ needs, desires, and satisfaction is essential. Organizational managers consider financial and non-financial compensation for employees’ service. There is a need for a practical look at the field of nursing service compensation, especially in the healthcare system. In this study, the factors affecting nursing service compensation in the selected private hospitals in Iran were initially identified and confirmed using the exploratory and confirmatory factor analyses. The three major factors are empowerment components, organizational components, and financial components. Then, the driver factors (causes) and dependent factors (effects) in the nursing service compensation system were investigated and their relationships were determined using the fuzzy DEMATEL technique. Finally, these factors were ranked using the best–worst (BWM) method. The results of BWM indicate that financial components gained the top-ranked, followed by organizational components, and empowerment components.

Scarcity Value Assessment of Ecosystem Services Based on Changes in Supply and Demand: A Case Study of the Yangtze River Delta City Cluster, China.

Rapid urbanization and economic development have resulted in a mismatch between the supply and demand of ecosystem services. The theoretical value of ecosystem services (ESTV) is not suitable for determining ecosystem service compensation, posing challenges for integrated regional ecological development. A scarcity value model was used to analyze the influence of changes in supply and demand on the scarcity value of ecosystem services (ESSV) in the context of land-use change. The spatio-temporal distribution characteristics and trends of the ESSV from 2010 to 2020 were assessed in the Yangtze River Delta (YRD) urban agglomeration in China, and the driving factors were analyzed to provide theoretical guidance for horizontal ecological compensation across regions. The results show the following: (1) In the scenario that did not consider the impact of supply and demand changes on the scarcity value, the total ESTV decreased by 8.67% from 2010 to 2020, and high-value areas shifted to the west and south, whereas low-value areas shifted to the central and northern region and the Jiangsu, Zhejiang, and Shanghai Ringbelt. The ESTV was low in Shanghai and Jiangsu and high in Zhejiang. (2) In the scenario that considered changes in the supply and demand of ecosystem services, the ESSV increased from RMB 213 million in 2010 to RMB 1.323 billion in 2020; an increase of 521.13%. The scarcity value showed high variability within the provinces, with a larger difference between Zhejiang and Jiangsu and a smaller difference between Anhui and Shanghai. The ESSV was higher in counties with increased urbanization and high population density and lower in counties with slower economic growth and fewer people. (3) Regional ecological integration planning and management should be strengthened, and the ESSV might be considered as the reference standard for ecological compensation. The ESSV showed that spatio-temporal heterogeneity might guide the conversion from ecological resources to ecological capital and promote the regulatory role of market mechanisms to achieve horizontal payments for ecosystem services across regions.

Analysis of factors affecting the implementation of green human resource management using a hybrid fuzzy AHP and type-2 fuzzy DEMATEL approach

The topic of green human resource management has attracted considerable attention during this last decade. Despite this interest, little research has been conducted to explore the successful implementation of green human resource management to achieve environmental sustainability goals. Therefore, this study aims to identify the factors affecting the effective implementation of green human resource management in petrochemical companies in Bushehr City. This research is the first article that has evaluated green human resource management measures in petrochemical industries, and on the other hand, it can be stated that it is the first paper to perform green measures of human resource management using the combined method of fuzzy hierarchical analysis and type-2 fuzzy DEMATEL. The present study seeks to identify these factors and examine their relationships based on existing theoretical foundations and expert opinions. Based on results, factors affecting green human resource management implementation were divided into five categories: recruitment and employment, training and development, performance appraisal, service compensation and reward, and green organizational culture management. In other words, a total of five criteria and twenty green sub-criteria were identified for the implementation of green human resource management. Fuzzy AHP and type-2 fuzzy DEMATEL were applied to determine the weights of the criteria. The results showed that the process of green training and development is the most critical factor in the effective implementation of green human resource management. Also, training and development processes, service compensation, and green organizational culture management are affecting factors to achieve this critical issue. In order to implement green human resource management, this study has proposed the priority of green measures for petrochemical industry managers.

Ancillary service quantitative evaluation for primary frequency regulation of pumped storage units considering refined hydraulic characteristics

With the deepening of global energy transformation process, a higher proportion of variable renewable energy (VRE) is connected to power grid, and it is urgent to improve regulation capacity and operation efficiency of power grid. Pumped storage plants (PSPs) could provide important auxiliary services for power grids, and frequency regulation is a crucial function. Quantitative evaluation of primary frequency regulation (PFR) performance is a key issue for benefits of auxiliary services of PSPs and operation and management of power grid. In this paper, a quantitative evaluation method for PFR performance of pumped storage units (PSUs) is constructed based on fuzzy analytic hierarchy process (FAHP). Five important evaluation indexes are selected based on the auxiliary service compensation in electricity markets in China and the USA. The PFR performance score is calculated through this evaluation method. A refined numerical model of PSUs is established taking a PSP in China as an example. Different operation schemes are set up by inputting different frequency disturbance signals, changing control system characteristics (governor parameters Kp, Ki, bp, and frequency dead zone) and hydraulic characteristics (time constants Tw, Ts, Ty), and the evaluation method is used to quantify PFR performance of PSUs under each scheme. This study reveals the influence mechanism of governor parameters, matching rules among time constants, and frequency dead zone on dynamic response of PFR and auxiliary service performance. The results show that the method provides analytical means and intuitive reference for comprehensive quantitative evaluation for PFR performance of PSUs, and contributes to the guidance of multi-parameter matching and promotion of the coordination between power plants and power grids.

Designing a strategic human resource management model with the approach of promoting innovation capability

BACKGROUND AND OBJECTIVES Today, creative and innovative human resources play a crucial role in the optimal performance and achievement of long-term goals of organizations. Therefore, organizations must use different methods to lay the groundwork for innovative activities, one of the most important of which is the use of strategic human resource management measures. Therefore, the purpose of this study is to design a model of strategic human resource management with the approach of promoting innovation in Municipality of Tehran.METHOD The present study from the purpose point of view is applied-development study and is in the mixed research category. In the qualitative stage of the research, the theme analysis method was used. Participants in the present study included 13 university professors and 19 senior managers of Tehran Municipality, who were interviewed to the point of saturation. Based on the results of the qualitative stage of the study, a model for strategic human resource management with the approach of promoting innovation capability was designed. In a quantitative step, in order to validate the model, the structural equation modeling method and smartPLS software were used. For this purpose, 169 managers and experts working in Municipality of Tehran, who were randomly selected were interviewed using a questionnaire.RESULTS Based on the findings, the relationship between strategic human resource management subsystems; including employee recruitment, supply and adjustment system, performance management system, human resource development system, service compensation and reward system, job analysis and design system, talent and succession management system and employee relations and innovation management system were approved. Also, the results showed that the coefficient of determination for the variable of strategic human resource management was 0.649 and for the variable of innovation capability improvement was 0.578 which were significant. Therefore, it can be concluded that 57.8% of changes in innovation capability can be predicted by strategic human resource management measures.CONCLUSION The results showed that by using the capacity of strategic human resource management subsystems, innovation capability and innovative performance in Municipality of Tehran and the results of the research, in general, can be applied to organizational units with almost similar and with the same structure and missions.

Considerations and suggestions on influencing factors of compliance in clinical trial of acupuncture and moxibustion: experience in case study of knee osteoarthritis treated with acupuncture

Strengthening the compliance is conductive to the quality improvement of clinical trial of acupuncture and moxibustion. In terms to planning behavior and influencing factors of loyalty, the questionnaire was conducted among 200 participants on the compliance of clinical trial on knee osteoarthritis treated with acupuncture. The results showed that the subjective norms and perceptual behavior control of subjects affected their compliance in the trial. Medical service compensation became the primary factor of the subjects' loyalty, which further affected their compliance in the trial. It is suggested that the compliance should be managed according to the characteristics of different clinical researches, and the feasible medical service compensation scheme should be designed in advance by actively focusing on the subjects' features.

A blockchain-empowered crowdsourcing system for 5G-enabled smart cities

With the development of 5G(5th generation mobile networks) technology, smart cities are an inevitable trend in modern city development. Among them, smart city services are the foundation of 5G-enabled smart cities. As an emerging and informational city service model, crowdsourcing has been widely used in our daily life. However, in the existing crowdsourcing systems, the requesters and the workers are usually required to use the crowdsourcing platform as the trust center, and the payment depends on the third-party central payment institutions, which have a massive security risk. Once these centers are attacked or do evil, it will bring higher losses to the crowdsourcing parties. These problems will negatively affect the further development of 5G-enabled smart cities. To address these issues, we propose a blockchain-empowered and decentralized trusted service mechanism for the crowdsourcing system in 5G-enabled smart cities. In the proposed mechanism, the crowdsourcing service process is divided into nine stages: initialization, task submission, task publication, task reception, scheme submission, scheme arbitration, payment, task rollback, and service compensation. The smart contract controls the execution of each step in each stage, and the payment is completed by blockchain without the involvement of third-party central institutions. Finally, we develop smart contracts to conduct experiments based on Ethereum and compare it with the existing crowdsourcing system. The experimental results show the effectiveness and applicability of the crowdsourcing system service mechanism without the central institutions.

Optimal Mileage Based AGC Dispatch of a GenCo

This paper presents a new real-time optimal mileage based dispatch (OMD) algorithm for a generating company (GenCo) responding to the automatic generation control (AGC) dispatch signals in real time in context of a performance-based frequency regulation market. Distinguished from traditional methods, the proposed method innovatively incorporates the mileage based regulation service compensation criterion in dispatching multiple units to maximize the Genco's total profit. In addition, the proposed method adopts the model predictive control (MPC) framework to effectively address the real-time OMD given dynamic variations of AGC signals between adjacent dispatch intervals to further improve GenCo's profit. The effectiveness of the proposed method is thoroughly tested using the Hainan power grid as part of China Southern Power Grid (CSG) considering various operation scenarios, where a performance-based frequency regulation market is under implementation.

Impact of regulatory changes on pharmacist-delivered telehealth during the COVID-19 pandemic

The 2020 coronavirus disease pandemic in the United States has created a dramatic need for the rapid implementation of telehealth services in areas of the country where telehealth is limited in scope. This implementation would not be possible without changes in how the Centers for Medicare and Medicaid Services provide reimbursement for these services. Reimbursement options remain open to pharmacists, but depend on local regulation or the ability to alter practice at the site. Though pharmacists provide high-quality direct patient care, they are excluded from seeking compensation for providing this care, even as the nation expands the telehealth model. This overview shows that despite changes in telehealth service compensation for health care providers, pharmacists remain unable to seek appropriate compensation for their direct patient care services.

Optimal configuration of grid-side battery energy storage system under power marketization

From the view of power marketization, a bi-level optimal locating and sizing model for a grid-side battery energy storage system (BESS) with coordinated planning and operation is proposed in this paper. Taking the conventional unit side, wind farm side, BESS side, and grid side as independent stakeholder operators (ISOs), the benefits of BESS are divided into direct and indirect parts. The direct revenue for BESS is the arbitrage of the peak-valley electricity price and auxiliary service compensation. The indirect revenue refers to the benefits that BESS provides to other ISOs, including wind curtailed energy savings, a reduction in the operating cost of units, and a decrease in network loss. To maximize the comprehensive benefits of BESS, the outer layer is a multi-objective optimal model for BESS locating and sizing based on a cost-benefit analysis. The inner layer is an optimal scheduling model that coordinates wind power, units, and BESS. Thus, a multi-objective bi-level model for the optimal configuration of BESS is established. In addition, by considering the impact of a charge/discharge strategy on the life cycle of BESS, the interaction between BESS planning and operation is introduced into the model based on the equivalent life loss. The multi-objective particle swarm optimization (PSO) based on the information entropy method and the second-order cone relaxation method is employed to solve the optimal model. Results based on an improved IEEE 39-node system verify the feasibility and effectiveness of the proposed model.

Społeczne budownictwo czynszowe jako usługa w ogólnym interesie gospodarczym

Social rental housing is one of the possible instruments which are applied to ensure the satisfaction of housing needs. However, public funds which are transferred to entities that operate within this area should be usually classified as State aid. The analysis presented in this paper concerns the following question: is it possible to consider the operation of a social rental housing program as services of general economic interest. This question seems to be a topical issue because of a new legislative initiative aiming at establishing a governmental housing program that was implemented by the Act of 10 September 2015 which amended the Act on certain forms of supporting housing construction. The aforementioned program stipulates the legal frames for refundable and preferential financing that may be granted to specific entities in order to realise investments in social rental housing. The governmental housing program complements earlier local housing policies in force. What is significant is that the Polish legislator decided to qualify support granted as services of general economic interest, as referred to in Commission Decision 2012/21/UE of 20 December 2011 on the Application of Article 106(2) of the Treaty on the Functioning of the European Union to State aid in the form of public service compensation granted to certain undertakings entrusted with the operation of services of general economic interest. Applying Commission Decision 2012/21/UE to this situation raises some doubts as to the lack of clarity of a term “social housing”. Due to a certain controversy over the abovementioned issue, the authors have attempted to examine whether the application of preferential provisions of Commission Decision 2012/21/UE to the social housing program is in accordance with the relevant provisions of EU competition rules.