Service-based Information Systems Research Articles

Assessing The Quality of Lapors! Using E-Govqual Theory in User’s Perspective

LAPOR! Is an e-govemment project that is used to manage the aspirations and complaints of the Indonesian people with online system. This information system is expected to minimize the gap between citizens and the government in carrying out various aspects of government. According to the results of a survey conducted by the Indonesian Internet Service Providers Association (APJII) in 2017 LAPOR!’s users still around 0.2% of the total population of Indonesia, 143.26 million. Applications that were booming in 2013-2014 are now neglected in 2019. In addition to the policy changes that underpin the implementation of the information system, LAPOR! declared not as effective and efficient as before. Complaints about public services in LAPOR! now many are neglected and the follow-up is not as intensive as it once was under the supervision of UKP4. The application of a service-based information system requires continuous measurement of an information system evaluation. The measurement results are needed to overhaul the better implementation steps. This study uses an e-govqual approach with quantitative methods that are supported by qualitative data. Quantitative methods were carried out using SPSS 24 and Smart PLS 3. Qualitative data used were interviews with several key informants. The results of this study found that the biggest key to success in implementing LAPOR! is the content and appearance of Information factor.

A Case study on a service-based information systems integration in academic environment

In corporate environments, we can find various information systems (IS), which need to communicate to each other to share and maintain data consistency. Academic environments (AE) are even more complex than corporate environments because they have several IS to help manage different aspects, such as restaurant and library, which need to have consistent data to work properly. Therefore, it is necessary to encounter a form to develop an integration among them and share common, trustworthy data. We present a case study on SOA-based architecture for IS integration within AE to keep data consistent through the systems, to monitor the communication, and to make the integration safe and manageable. We applied the proposal, and the results show that we can integrate, monitor, and manage different software systems and network services and permissions. The main contribution is a useful integration architecture for AE that must share trustworthy data among several, heterogeneous IS and network systems. In addition, a small team can implement and maintain this proposed architecture.

A Study on the Optimized Balance Module of Security Policy to Enhance Stability in the Service-Based Information System

A Study on the Optimized Balance Module of Security Policy to Enhance Stability in the Service-Based Information System

Mediation information system engineering based on hybrid service composition mechanism

Business-IT alignment nowadays has become crucial, with the expansion of service-based information systems and the need to collaborate with external partners. This research work therefore presents a hybrid service composition mechanism coupling logic-based and syntactic matchmaking of services and messages to transform a business process into an executable workflow. To meet the business requirements, this mechanism is based on both top-down and bottom-up approaches using available technical services and a generic semantic profile as pivot model. Whereas the service matchmaking focuses on the functional coverage of the generated workflow, the messageone generates the message transformation needed.

Using Service-Based GIS to Support Earthquake Research and Disaster Response

Service-based geographic information system (GIS) technologies can enable an open-architecture cyberinfrastructure to provide standards-compliant data products and computing services for both earthquake research and disaster planning and response. Here, a service-based GIS framework is evaluated using examples from two earthquake science projects: QuakeSim and E-Decider.

The practical application of a process for eliciting and designing security in web service systems

Best practices currently state that the security requirements and security architectures of distributed software-intensive systems should be based on security risk assessments, which have been designed from security patterns, are implemented in security standards and are tool-supported throughout their development life-cycle. Web service-based information systems uphold inter-enterprise relations through the Internet, and this technology has been revealed as the reference solution with which to implement Service-Oriented Architectures. In this paper, we present the application of the Process for Web Service Security (PWSSec), developed by the authors, to a real web service-based case study. The manner in which security in inter-organizational information systems can be analyzed, designed and implemented by applying PWSSec, which combines a risk analysis and management, along with a security architecture and a standard-based approach, is also shown. We additionally present a tool built to provide support to the PWSSec process.

Model-driven Connector Development for Service-based Information System Architectures

The question whether services can provide a solution for software integration and interoperability problems has been debated. Service-oriented architecture (SOA) now seems to become the most widely used software integration framework. Web services provide the predominant platform for the integration of information systems. A model-driven solution for the development of connectors for information system architectures shall be presented. While most model-driven approaches focus on software components, we investigate system integration through a model-driven connector development approach for the context of service-oriented architectures. Maintainability and automation requirements are discussed in relation to integration and architecture aspects.