Sense-making Strategies Research Articles

Making sense out of uncertainty: cognitive strategies in the child custody decision-making process.

Child custody cases post-parental separation entail inherent complexities and uncertainties for legal experts and decision-makers, and are influenced by context factors. This study sheds light on how legal actors (i.e., judges, prosecutors, lawyers, psychologists, and social workers) navigate the uncertainties that arise in such context and, therefore, make their decisions. Based on a reflexive thematic analysis involving 73 participants from Brazil and England, this study reveals cognitive strategies employed by legal actors to comprehend uncertainty and operate in the decision-making context. These strategies encompass heuristics (i.e., selection, evaluation, degrees of freedom, and outsourcing decisions/ resolution) and metacognitive strategies (custodial arrangements, professional practices and 'best interests of the child' speech). These results provide a window into the decision-making processes in child custody cases; they offer a comprehensive understanding of the multifaceted sensemaking strategies employed by legal professionals. The results carry substantial implications for informing and improving legal practice in handling complex child custody situations. Furthermore, this study charts new paths for future research by highlighting potential avenues for refining and advancing the strategies employed by legal experts in these cases, especially considering the child's best interests.

Tokenized but remaining: how do international academics make sense of their decision to remain in Japanese universities?

AbstractDespite challenging and uncertain circumstances and the perception of being tokenized symbols in Japanese universities, the majority of international academics are more inclined to remain in their affiliations. The study intends to elucidate how international academics make sense of their decision to remain in Japanese universities. The data are from a qualitative dataset examining the integration experiences of international academics in Japan. Following the philosophical foundations of purposive sampling in interpretative phenomenological analysis (IPA), which was applied as a methodological framework, the study recruited a total of 30 participants. The study reveals varied sensemaking strategies among the interviewees, characterized as survivors, pragmatists, and ambitionists. Survivors refer to those who were compelled to remain in their current affiliations often due to constraints related to their academic roles or age restrictions. Pragmatists prioritize the practical benefits of their positions or affiliations, deriving from professional aspects, sociocultural dimensions, and personal considerations. Ambitionist academics generally view experiences in their current affiliations as a stepping stone toward future professional opportunities elsewhere. The study suggests that insufficient dedication to recruiting and retaining international academics may pose potential long-term risks for Japanese higher education institutions (HEIs) in the global academic sphere, affecting their internationally competitive standing and resilience in an evolving academic landscape. The study provides theoretical and practical implications to researchers, university administrators, and policymakers.

Expectations Meet Reality: Leader Sensemaking and Enactment of Stakeholder Engagement in Multistakeholder Social Enterprises

Given the urgency of global crises, interest abounds in alternative organizational forms (e.g., multistakeholder social enterprises, MSEs), promising structural solutions to engage diverse stakeholders in the creation of joint social, economic, and democratic values. Yet, studies of the who, how, and why of stakeholder engagement are predominantly rooted in for-profit contexts, assuming objective boundaries between insider/outsider stakeholders and engagement as a means to an end. The context of MSEs challenges both of these assumptions. Based on interviews with leaders of 28 French MSEs, I show how the latter made sense of their expectations versus the reality of stakeholder engagement. Leader sensemaking strategies informed the enactment of (revised) stakeholder engagement strategies to maintain coherence, or address misalignment, between expectations and reality. The article contributes to the literature by challenging assumptions of stakeholder engagement in for-profit firms. It also cautions against an overreliance on designated organizational forms to enable substantive stakeholder engagement.

Early-career employees sensemaking strategies in organizationally constrained workplaces: a longitudinal multiple-case study

PurposeThis study aimed to investigate the sensemaking strategies employed by early-career employees working within organizationally constrained environments.Design/methodology/approachGrounded in the sensemaking-as-accomplishment framework, a longitudinal multi-case study was conducted, involving three early-career employees. These participants were interviewed multiple times concerning tasks they themselves identified as anomalous and ambiguous.FindingsThe study's findings illuminate how early-career employees utilize sensemaking strategies to accomplish anomalous-ambiguous tasks. These strategies are interwoven with deliberate efforts to mitigate organizational constraints that exist in the organization or arise during the execution of complex tasks.Research limitations/implicationsNotable limitation pertains to the time gap between task completion and the interviews. Conducting real-time interviews concurrently with task execution or immediately afterward was not feasible due to constraints in participant availability. This research has implications for organizational learning initiatives, particularly those encompassing employee-driven self-learning components. Insights derived from studies like this can inform the development of effective self-learning schemes within organizations.Originality/valuePrevious sensemaking research focused on what takes place in high-reliability organizations. This study explored sensemaking strategies in workplaces that are organizationally constrained.

Selling out the Public University? Administrative Sensemaking Strategies for Internationalization via Private Pathway Colleges in Canadian Higher Education

The emergence of agreements between private pathway colleges and public English-medium institutions represents a new development in internationalization that further challenges the public higher education landscape. While these institutional arrangements are controversial and often criticized, university senior administrators have been successfully able to advocate for and authorize them. This paper takes a closer look into the reasoning that administrators use in order to legitimize formal agreements with private pathway colleges in Canada. Drawing from the sensemaking literature within organizational theory, the following strategies are traced and analyzed: 1) normalization, 2) authorization, 3) rationalization, 4) moralization, and 5) narrativization. Through content analysis of 50 institutional documents, supported by nine semi-structured interviews with senior administrators representing two public universities and one private provider in Canada (Navitas), the paper demonstrates how neoliberal ideologies in internationalization are actively enacted in public spaces by administrators representing the public higher education sector.

Through the Front Door: Why Do Organizations (Still) Prefer Legacy Applicants?

When screening candidates, organizations often give preference to certain applicants on the basis of their familial ties. This “legacy preference,” particularly widespread in college admissions, has been criticized for contributing to inequality and class reproduction. Despite this, studies continue to report that legacies are persistently admitted at higher rates than non-legacies. In this article, we develop a theoretical framework of three distinct sense-making strategies at play when decision-makers screen applicants into their organizations—the meritocratic, material, and diversity logics. We then apply this framework to investigate how legacy preferences either support or undermine each organizational logic using comprehensive data on the population of applicants seeking admission into one elite U.S. college. We find strong support for the material logic at the cost of the other two organizational logics: legacies make better alumni after graduation and have wealthier parents who are materially-positioned to be more generous donors than non-legacy parents. Contrary to the meritocratic logic, we find that legacies are neither more qualified applicants nor better students academically. From a diversity standpoint, legacies are less racially diverse than non-legacies. We conclude with a discussion of our study’s implications for understanding the role of family relationships and nepotism in today’s organizational selection processes.

Charting an Alternative Course for Mental Health-Related Anti-Stigma Social and Behaviour Change Programmes.

Mental health-related anti-stigma strategies are premised on the assumption that stigma is sustained by the public’s deficiencies in abstract professional knowledge. In this paper, we critically assess this proposition and suggest new directions for research. Our analysis draws on three data sets: news reports (N = 529); focus groups (N = 20); interviews (N = 19). In each social context, we explored representations of mental health and illness in relation to students’ shared living arrangements, a key group indicated for mental health-related anti-stigma efforts. We analysed the data using term-frequency inverse-document frequency (TF-IDF) models. Possible meanings indicated by TF-IDF modelling were interpreted using deep qualitative readings of verbatim quotations, as is standard in corpus-based research approaches to health and illness. These results evidence the flawed basis of dominant mental health-related anti-stigma campaigns. In contrast to deficiency models, we found that the public made sense of mental health and illness using dynamic and static epistemologies and often referenced professionalised understandings. Furthermore, rather than holding knowledge in the abstract, we also found public understanding to be functional to the social context. In addition, rather than being agnostic about mental health-related knowledge, we found public understandings are motivated by group-based identity-related concerns. We will argue that we need to develop alternative anti-stigma strategies rooted in the public’s multiple contextualised sense-making strategies and highlight the potential of engaging with ecological approaches to stigma.

Literacy Education in the Post-Truth Era: The Pedagogical Potential of Multiliteracies

Current literacy curriculum often reflects an emphasis on traditions of print literacy. This focus is a concern in the post-truth era, as youth engage in diverse meaning-making practices that shape their habits as consumers and producers of information. This in-depth case study investigated the in-class and at-home online behaviors of high school students. We find that even when explicit learning about ‘research’ occurred in class, students are lacking sense-making strategies in their personal online engagements. We also find that curriculum relies on tradition with very little recognition of (multi)literacies as socially constructed and that teachers desire more professional development and guidance about how to engage these literacies more holistically.

Place‐based learning processes in a family science workshop: Discussion prompts supporting families sensemaking and rural science connections using a community water model

AbstractThis study addresses intergenerational learning processes in informal settings by investigating families engaging in science talk and practices during a water quality science workshop led by local science experts. As part of a larger design‐based research study, this analysis examines how modified Think–Pair–Share discussion prompts within the water quality workshop curriculum supported the families' (a) sensemaking strategies and (b) place‐based scientific reasoning about local water sources as they interacted with a community water model. Using sociocultural theories of learning as our foundational basis, we analyzed parent–child interactions and family sensemaking processes that took place in four workshops with 44 h of video data (12 families). Through our analysis, we identified six distinct types of sensemaking conversations that arose during the workshops: (1) family experience connection, (2) rural connection, (3) model contextualizing, (4) parent revoicing, (5) parent questioning, and (6) prediction. We also found that families spatially distributed physical gestures over three media (air, table, community water model) to support different types of sensemaking conversations. Our findings point towards the importance of family discussion prompts in informal programs as a mediational means that connects abstract science topics to local, rural experiences to support family sensemaking practices. Implications for designing family‐focused science workshops in informal settings include designing discussion prompts to spark families' personally relevant connections with science and providing ample physical space for families to gesture during sensemaking conversations.

Sensemaking of novelty: the dynamic nature of integrating esports within a traditional sport organization

ABSTRACT Novel innovations influence the way sports organizations are managed. Sport organizations must embrace these innovations for growth opportunities yet also proactively account for the dynamics associated with their integration. Hence, we examine the investment of a professional sport franchise in an esports team and the emergent challenges and opportunities. We adopt a strategy-as-practice (SAP) perspective to examine the deliberate sensemaking strategies used by practitioners within the sport franchise to help create and give meaning to this decision. We augmented interviews with press releases and media coverage, revealing that practitioners used sensemaking strategies initially to foster a progressive culture, create a shared understanding of esports, and promote operational synergies. Subsequent managerial and operational changes required tactical shifts to address gender stigmas and brand demarcation limiting cross-promotion between the sport franchise and esports team. We contribute to the growing SAP perspective by identifying that practitioners engaging in deliberate strategy can proactively utilize sensegiving, sensebreaking, and sensehiding strategies to integrate and legitimize novel activities within an organization and position them to external stakeholders.

Experiencing Algorithms: How Young People Understand, Feel About, and Engage With Algorithmic News Selection on Social Media

The news that young people consume is increasingly subject to algorithmic curation. Yet, while numerous studies explore how algorithms exert power in citizens’ everyday life, little is known about how young people themselves perceive, learn about, and deal with news personalization. Considering the interactions between algorithms and users from an user-centric perspective, this article explores how young people make sense of, feel about, and engage with algorithmic news curation on social media and when such everyday experiences contribute to their algorithmic literacy. Employing in-depth interviews in combination with the walk-through method and think-aloud protocols with a diverse group of 22 young people aged 16–26 years, it addresses three current methodological challenges to studying algorithmic literacy: first, the lack of an established baseline about how algorithms operate; second, the opacity of algorithms within everyday media use; and third, limitations in technological vocabularies that hinder young people in articulating their algorithmic encounters. It finds that users’ sense-making strategies of algorithms are context-specific, triggered by expectancy violations and explicit personalization cues. However, young people’s intuitive and experience-based insights into news personalization do not automatically enable young people to verbalize these, nor does having knowledge about algorithms necessarily stimulate users to intervene in algorithmic decisions.

Health care ethics ECHO: Improving ethical response self-efficacy through sensemaking

In clinical practice, evidence suggests that teaching ethics using normative ethical theory has little influence on the ethical actions of providers in practice. Thus, new training methods are needed that improve clinician response to ethical problems. A sensemaking approach to ethics training has demonstrated promise as an evidence-based pedagogical method to improve ethical reasoning and response. Project ECHO (Extension for Community Health Outcomes) is theoretically linked to improved sensemaking. This study examines the effectiveness of ECHO and training in use of sensemaking approaches to ethical response by clinicians. A quasi-experimental design study using univariate linear regression was used to examine the effect of the three types of ethics training on ethical response self-efficacy scores, while controlling for participant characteristics of years in practice, discipline and sex. We found evidence that training in sensemaking through participation in ECHO promotes improved ethical response self-efficacy of clinicians. However, results also suggest that a traditional ECHO format that does not explicitly introduce sensemaking strategies into the training does not result in the same learning outcomes as measured through an ethical response self-efficacy survey. This study found important preliminary results to support use of sensemaking approaches in clinical ethics training.

ТРИАЛЕКТИЧЕСКИЙ ПОДХОД К СТРАТЕГИЯМ СМЫСЛООБРАЗОВАНИЯ

While studying sense-making regulation, we have previously elaborated on a basic personological model based on dual relations of personal traits. Their representation in the form of an ensemble of bipolar semantic scales' shows two strategies for organization of the notional sphere – positive development or degradation of the personality (Godunov, 2017). This approach reduces all the variety of options for personal development to a pair of oppositions. The purpose of this article is to theoretically substantiate the transition from the dual to trinal model of sense-making strategies and their description. The genesis of personal traits and meanings that determine them is examined from trialectic viewpoint on the basis of the three-fold sense-making strategies. This methodological approach allows carrying out multifactor diagnostics and qualitative interpretation of various states of personal value-semantic sphere which simulates behavior patterns in various life situations. This helps one to realize the peculiarities of one’s being and otherness as conditions of spiritual self-improvement in the way of self-transcendence

Complex contradictions in a contemporary idealised feminine body project

ABSTRACT The purpose of this study is to critically investigate a contemporary version of the idealised female body, the ‘athletic ideal’, characterised by toned abdominal muscles, thin waistlines, well-rounded buttocks and low body fat. In an evolving social media landscape where messages about women’s bodies as simultaneously slim, strong and empowered proliferate, how are the ambiguities of this body project experienced, and where do young women find support? We adopted a qualitative approach, using both diaries and in-depth interviews with 14 participants aged 18–22. The results examine the sense-making strategies used by women to navigate this idealised feminine body and consider the impact of marketplace resources.

Sense-making strategies and help-seeking behaviours associated with urgent care services: a mixed-methods study

BackgroundPolicy has been focused on reducing unnecessary emergency department attendances by providing more responsive urgent care services and guiding patients to ‘the right place’. The variety of services has created a complex urgent care landscape for people to access and navigate.ObjectivesTo describe how the public, providers and policy-makers define and make sense of urgent care; to explain how sense-making influences patients’ strategies and choices; to analyse patient ‘work’ in understanding, navigating and choosing urgent care; to explain urgent care utilisation; and to identify potentially modifiable factors in decision-making.DesignMixed-methods sequential design.SettingFour counties in southern England coterminous with a NHS 111 provider area.MethodsA literature review of policy and research combined with citizens’ panels and serial qualitative interviews. Four citizens’ panels were conducted with the public, health-care professionals, commissioners and managers (n = 41). Three populations were sampled for interview: people aged ≥ 75 years, people aged 18–26 years and East European people. In total, 134 interviews were conducted. Analyses were integrated to develop a conceptual model of urgent care help-seeking.FindingsThe literature review identified some consensus between policy and provider perspectives regarding the physiological factors that feature in conceptualisations of urgent care. However, the terms ‘urgent’ and ‘emergency’ lack specificity or consistency in meaning. Boundaries between urgent and emergency care are ill-defined. We constructed a typology that distinguishes three types of work that take place at both the individual and social network levels in relation to urgent care sense-making and help-seeking.Illness workinvolves interpretation and decision-making about the meaning, severity and management of physical symptoms and psychological states, and the assessment and management of possible risks. Help-seeking was guided bymoral work: the legitimation and sanctioning done by service users.Navigation workconcerned choosing and accessing services and relied on prior knowledge of what was available, accessible and acceptable. From these empirical data, we developed a model of urgent care sense-making and help-seeking behaviour that emphasises that work informs the interaction between what we think and feel about illness and the need to seek care (sense-making) and action – the decisions we take and how we use urgent care (help-seeking).LimitationsThe sample population of our three groups may not have adequately reflected a diverse range of views and experiences. The study enabled us to capture people’s views and self-reported service use rather than their actual behaviour.ConclusionsMuch of the policy surrounding urgent and emergency care is predicated on the notion that ‘urgent’ sits neatly between emergency and routine; however, service users in particular struggle to distinguish urgent from emergency or routine care. Rather than focusing on individual sense-making, future work should attend to social and temporal contexts that have an impact on help-seeking (e.g. why people find it more difficult to manage pain at night), and how different social networks shape service use.Future workA whole-systems approach considering integration across a wider network of partners is key to understanding the complex relationships between demand for and access to urgent care.Study registrationThis study is registered as UKCRN 32207.FundingThe National Institute for Health Research Health Services and Delivery Research programme.

“Bad Things Happened”: How Children of the Digital Age Make Sense of Violent Current Events

Digital technologies collapse distance and accelerate the speed at which information travels. This has made it easier for children to encounter violent clashes from across the globe. Thus, the digital era has raised new questions for educators about how to teach current events in an increasingly globalized world. When children have easy access to information, how do they make sense of what they see and hear? When world events take a violent turn, what cognitive and emotional sense-making strategies do children employ? And, in light of children’s developing thoughts and feelings about global affairs, what role should educators play in helping children make sense of violent current events? This research explores these questions by examining one particular case of children’s understanding of violent current events. Through interviews and storytelling exercises it investigates how a group of Jewish children in the United States attempted to make sense of the 2014 war between Israel and Hamas, interrogating the cognitive and emotional sense-making strategies that the children employed. In doing so it highlights the opportunities and challenges of current events education at a time of unprecedented global connectivity.

Sense-making strategies in explorative intelligence analysis of network evolutions

ABSTRACTVisualising how social networks evolve is important in intelligence analysis in order to detect and monitor issues, such as emerging crime patterns or rapidly growing groups of offenders. It remains an open research question how this type of information should be presented for visual exploration. To get a sense of how users work with different types of visualisations, we evaluate a matrix and a node-link diagram in a controlled thinking aloud study. We describe the sense-making strategies that users adopted during explorative and realistic tasks. Thereby, we focus on the user behaviour in switching between the two visualisations and propose a set of nine strategies. Based on a qualitative and quantitative content analysis we show which visualisation supports which strategy better. We find that the two visualisations clearly support intelligence tasks and that for some tasks the combined use is more advantageous than the use of an individual visualisation.

Eye tracking methodology for studying teacher learning: a review of the research

ABSTRACTEye tracking methodology offers insights into human attention, decision-making processes, and user behaviours. In the context of teacher learning, data generated from eye-tracking technology has the potential to provide important information about teachers’ behavioural patterns and cognitive processes that may or may not be occurring during learning experiences. This review analyses existing studies that use eye tracking methodology for studying teacher learning. The authors accessed three different databases (ERIC, PsycNet, and EBSCOHost) for their review. An iterative process of reviewing and coding the articles led to an in-depth review of 10 recently published articles. Emergent themes resulted from the in-depth review and include information processing, multimedia learning, learning tools and resources, and expert-novice knowledge construction. The reviewed articles also highlight how eye tracking can be used to determine teachers’ engagement with learning material, reading patterns, and sense-making strategies. Additional study characteristics, including context, data sources, eye tracking device and metrics were also reviewed. Results of this review shed light on how educational researchers can effectively use eye tracking methodology to investigate teacher learning at different career stages. This, in turn, can inform educational stakeholders about how to optimize learning opportunities and environments.

Navigating the evidentiary turn in public health: Sensemaking strategies to integrate genomics into state-level chronic disease prevention programs

In the past decade, healthcare delivery has faced two major disruptions: the mapping of the human genome and the rise of evidence-based practice. Sociologists have documented the paradigmatic shift towards evidence-based practice in medicine, but have yet to examine its effect on other health professions or the broader healthcare arena. This article shows how evidence-based practice is transforming public health in the United States. We present an in-depth qualitative analysis of interview, ethnographic, and archival data to show how Michigan's state public health agency has navigated the turn to evidence-based practice, as they have integrated scientific advances in genomics into their chronic disease prevention programming. Drawing on organizational theory, we demonstrate how they managed ambiguity through a combination of sensegiving and sensemaking activities. Specifically, they linked novel developments in genomics to a long-accepted public health planning model, the Core Public Health Functions. This made cutting edge advances in genomics more familiar to their peers in the state health agency. They also marshaled state-specific surveillance data to illustrate the public health burden of hereditary cancers in Michigan, and to make expert panel recommendations for genetic screening more locally relevant. Finally, they mobilized expertise to help their internal colleagues and external partners modernize conventional public health activities in chronic disease prevention. Our findings show that tools and concepts from organizational sociology can help medical sociologists understand how evidence-based practice is shaping institutions and interprofessional relations in the healthcare arena.

Visual impairment, sport and somatic work: the auditory experiences of blind and partially sighted cricket players

ABSTRACTThis article explores the auditory experiences of a group of visually impaired elite sportsmen and how their sporting participation provides an alternative way of being in team sport. Here, the focus is upon the constructed auditory structure of visually impaired cricket and how this vast, featureless sporting space is endowed with social value. Unlike previous research into the spatial experiences of relatively stable environments, this article is the first to detail how visually impaired people conceptualize and negotiate such a dynamic and fluid space. Drawing upon the concepts of somatic work, and auditory knowledge, this article establishes the participants’ rich sensuous experiences of this physical activity and how their negotiation of the dynamic sporting environment, through the active creation of unique sense-making strategies, subverts the dominant ocularcentric notion of the sporting body. Rather than blindness being reduced to a state of deficit, visually impaired cricket provides an embodied platform to celebrate the participants’ multifarious capabilities.