Self-service System Research Articles

Usability Evaluation and Interface Design Improvements Recommendations for Self-Service System of a Help Center in an E-commerce Mobile Application

Usability Evaluation and Interface Design Improvements Recommendations for Self-Service System of a Help Center in an E-commerce Mobile Application

Mengukur Citra Carrefour BG Junction Surabaya

A retail business is a business selling products and services that have been added to meet the needs of individuals, families or other end users. Retail business in Indonesia is divided into 2 groups, namely traditional retail and modern retail. Modern retail is basically a development of traditional retail. Retail business does not always have to be done in a shop, but can also be done via telephone or internet, also called retail or non-shop retail. The characteristics of a traditional retail business are simple, the place is not too large, the goods sold are not too many type, the management or management system is still simple, does not offer shopping convenience and there is still a process of haggling over prices with traders, and the products sold are not displayed openly, so customers do not know whether the retailer has the goods they are looking for or not. Meanwhile, modern retail businesses On the contrary, it offers a spacious place, there are many types of goods sold, the management system is well managed, offers shopping convenience, the selling price is fixed (fixed price), so there is no bargaining process and there is a self-service or self-service system, as well as displays products on open shelves, so customers can see, choose, and even try products first before deciding to buy. Of all the retail companies, there is one large company that also dominates the retail business currently, namely Carrefour. Carrefour is an international supermarket group, headquartered in France. Carrefour is the second largest retail group after Wal-Mart. The first Carrefour store opened on June 3, 1957, in Annecy near an intersection

A Wireless Self-Service System for Library Using Commodity RFID Devices

A Wireless Self-Service System for Library Using Commodity RFID Devices

The Application Progress of Expressive Writing in the Construction of Self-service System for Social Psychology in the New Era

The Application Progress of Expressive Writing in the Construction of Self-service System for Social Psychology in the New Era

Research on two-way intelligent self-service system of electric power business hall applying data compression algorithm

Abstract This paper applies a data compression algorithm to designing a two-way intelligent self-service system for an electric power business hall and proposes a multiwavelet embedded zero-tree coding method and compression of electric power data. Based on the multiwavelet transform, a multiwavelet threshold power data compression algorithm is proposed, and the decomposition reconstruction comparison of the multiwavelet transform, and the implementation process of the compression algorithm are discussed. The implementation effect of the electric power intelligent business hall is discussed through the evaluation analysis of the service before and after the intelligent business hall. The results show that the platform operation effect score of the electric power intelligent service management platform project of company H is 0.8723. This paper's platform design and implementation provide useful research references for improving the service quality and efficiency of the electric power business hall.

Metadata Extraction from User Queries for Self-Service Data Lake Exploration

Data catalogs represent a promising solution for semantically classifying and organizing data sources and enriching raw data with metadata. However, recent research has shown that data catalogs are difficult to implement due to the complexity of the data landscape or issues with data governance. Moreover, data catalogs struggle to enable business analysts to find the data they need for their use cases. Against this backdrop, we develop a self-service system that automatically extracts metadata from a data lake and enables business analysts to explore the metadata through an easy-to-use interface. Specifically, instead of implementing the data catalog top-down, our system derives metadata from user queries bottom-up. Hereby, we conduct 15 interviews with business analysts to derive the underlying requirements of the system and evaluate its features with a focus group. Our findings illustrate that participants especially value the possibility to reuse queries from other users and appreciated the support in query validation as data preparation is a complex and time-consuming endeavour.

Tinjauan Pustaka Sistematis: Program Kantin Kejujuran untuk Meningkatkan Karakter Jujur di Sekolah Dasar

Dishonest behavior, such as corruption, bribery, etc., is often encountered. It is certainly contrary to the goals of national education. The character of honesty in elementary schools in Indonesia still needs to be instilled in students, considering that the honesty of students in elementary schools is still low. This study aims to analyze the strategy for implementing an honesty canteen, the obstacles to implementing an honesty canteen and the results of implementing an honesty canteen program in improving the honest character of students in elementary schools. The method used in this paper is a systematic literature review. The data at this writing uses articles from Google Scholar spanning the last ten years discussing the honesty canteen program. Data were analyzed using the keywords honesty canteen and honesty character. An assessment technique to check the validity of the data is carried out using source triangulation. The results of this study show that (1) the strategy for implementing the honesty canteen must involve the involvement of teachers, students, as well as all people in the school environment, (2) the lack of honest canteen management in elementary schools makes it difficult for students to return their returns. It is because sometimes there is no small money in the canteen. (3) the honesty canteen is carried out through a self-service system program; students carry out personal services at the stages of product transaction needs through this system. Students are trained to be honest when buying meals at the honesty canteen.

The great new shopping idea: introducing self-service retailing in the British Isles

ABSTRACT There is a consensus that self-service shopping began in earnest in the British Isles in the late 1940s, following experimentation undertaken within the co-operative movement during the Second World War. This paper proposes that the novelty of these co-operative installations has been overstated. It reveals that self-service was implemented in the catering, womenswear and grocery sectors in the 1920s and 1930s. These three realms of trading, more than any others, provided opportunities for British retailers and consumers to experience the modus operandi of the self-service system, smoothing the way for its pragmatic acceptance at a time of national hardship. It is argued here that self-service formed part of the allure of American culture that pervaded British retailing between the wars. The co-operative installations of the early-to-mid 1940s are reinterpreted as the resumption of this existing trend, rather than as a new departure, albeit modified by challenging trading conditions. This shift in understanding has repercussions for analyses of the knowledge transfer and reception of self-service in the 1940s. The paper concludes by examining why self-service grocery retailing, having faltered in the 1920s and 1930s, took off around 1948, emphasising the proselytising role of American manufacturers and suppliers.

A Design and Application of Municipal Service Platform Based on Cloud-Edge Collaboration for Smart Cities.

Information and Communication Technology (ICT) makes cities "smart", capable of providing advanced municipal services to citizens more efficiently. In the literature, many applications of municipal service platform based on cloud computing and edge computing have been proposed, but the reference model and application instance based on cloud-edge collaboration specially for municipal service platform is rarely studied. In this context, this paper first develops a reference model, including resource collaboration, application collaboration, service collaboration, and security collaboration, and discusses the main contents and challenges of each part. Then, aiming at the problem of computing and communication resources allocation in the cloud-edge collaboration, a game-theory-based dynamic resource allocation model is introduced. Finally, an e-government self-service system based on the cloud-edge collaboration is designed and implemented. The cloud side is a cloud computing server, and the edge side are the self-service terminals integrating various edge computing devices with Artificial Intelligence (AI) embedded. The experimental results show that the designed system combines the advantages of cloud computing and edge computing, and provides a better user experience with lower processing latency, larger bandwidth, and more concurrent tasks. Meanwhile, the findings show that the evolutionary equilibrium and the Nash equilibrium are the optimal solutions, respectively.

Pengaruh Usability dalam Self Service Technology Terhadap Kepuasan Pemustaka di Balai Layanan Perpustakaan Unit Grhatama Pustaka Yogyakarta

<p><em>Technological advances have an impact on library services. This can be seen from the change in services that were previously manual but now use technology. The existence of technology in circulation services then developed again by presenting self service technology (SST).One of the libraries that implements a self-service system is the Grhatama Pustaka Yogyakarta Library. Grhatama library has visitors who vary in terms of age and status, including students, students and workers. Usability is an attribute used to measure the quality of the interface used by the user. Usability in self-service technology in libraries can be used to determine whether a technology-based service is appropriate and easy to use by users.This study aims to determine the effect of the level of usability in the application of self-service technology on user satisfaction in the library unit Grhatama Pustaka Yogyakarta and users consisting of three groups, namely students, students and workers. Usability consists of effectiveness, efficiency, aesthetic appearance, terminology, navigation, and learnability. This study uses a survey method with a quantitative approach. The research sample was taken using purposive sampling technique. Data collection techniques used are questionnaires, observation, literature study and documentation. The results of this study indicate that there is an effect of usability self service technology on user satisfaction. In addition, there are differences in the level of influence of usability in self service technology on the satisfaction of the three groups of users in this study, namely students, students and workers</em></p>

Autonomous Classification of Digital Painting Images Based on Wireless Network

With the advancement of digital technology, the precise classification and rapid search of digital painting is important to the creation of digital painting image digitization. In order to deeply study the construction of a self-service classification system based on wireless network, this paper uses the parameter sample insertion method, comparative analysis method, and deconstruction column method, analyzes the independent classification algorithm, and simplifies the algorithm. And finally, we realize and create an efficient system that can independently classify digital images. When studying the best points of the classification efficiency of classification systems, the number of training sets is 2000 and the number of test sets is 120. The input data is classified as 3 layers, and the learning rate of each layer is 1.5, 0.06, and the sparsity is 0.04. The results show that when the sparsity value of both layers of CRBM is taken as 0.02, the classification results reach the best, indicating that here is the best result of this experiment. Further studying the classification system stability, the image from the F1 training set is labeled as 0 and the network data is labeled as 1, thus providing a training two-way model, and the ratio between the training and test sets is 3 : 1. The classification accuracy is quite stable. With the addition of more training data, the classification accuracy remains at around 50%. This shows that the system stability is guaranteed. Based on wireless network technology, a complete system is designed to classify digital images.

Self-Service System for the Family Members of ICU Patients: A Pilot Study

Family members of intensive care unit patients are often experience high anxiety and require more information about the patients. However, most Taiwanese healthcare institutions currently face manpower shortages due to the COVID-19 pandemic. Therefore, the task of providing additional services to meet family members’ needs and relieve their stress was deferred by some healthcare institutions. The self-service system, known to be effective and efficient in other industries, was recommended for use in the healthcare industry. This study aims to explore an intensive care unit self-service system (ICU-SSS) designed for the family members of ICU patients. This study investigates the feasibility of the system by following a mixed method approach, including qualitative interviews and a quantitative survey. Firstly, interviews with five family members and five ICU staff members of a case hospital were conducted to identify the need to develop an ICU-SSS for the family member. Secondly, a survey was completed by 30 family members to evaluate the system. The interview results reveal nine categories of family members’ needs and the survey results show that the ICU family members assigned acceptable scores to all the ICU-SSS functions, except the importance of “Logistical information”. Based on these findings, the scientific and practical implications are discussed.

Self-Service System with Rating Dependent Arrivals

A multi-server infinite buffer queueing system with additional servers (assistants) providing help to the main servers when they encounter problems is considered as the model of real-world systems with customers’ self-service. Such systems are widely used in many areas of human activity. An arrival flow is assumed to be the novel essential generalization of the known Markov Arrival Process (MAP) to the case of the dynamic dependence of the parameters of the MAP on the rating of the system. The rating is the process defined at any moment by the quality of service of previously arrived customers. The possibilities of a customers immediate departure from the system at the entrance to the system and the buffer due to impatience are taken into account. The system is analyzed via the use of the results for multi-dimensional Markov chains with level-dependent behavior. The transparent stability condition is derived, as well as the expressions for the key performance indicators of the system in terms of the stationary probabilities of the Markov chain. Numerical results are provided.

АНАЛИЗ ФАКТОРОВ, ВЛИЯЮЩИХ НА ФОРМИРОВАНИЕ СПРОСА И ПРЕДЛОЖЕНИЯ НА РЫНКЕ АВТОТЕХНИЧЕСКОГО СЕРВИСА В УСЛОВИЯХ БУРУНДИ

The objective of this article is to study the factors that influence the formation of supply and demand in the technical service market in the conditions of Burundi, in order to create the necessary technical and economic conditions for providing services in maintaining and improving performance’s level of Ground transport and technological means in the format of the developed system of Maintenance and repairs in Burundi. Based on the data obtained, it was fixed that if the offer of a technical service is of a lower quality, then it is replaced by a self-service system by car enthusiasts, which predetermines a number of negative social phenomena, the most significant of which is the low level of safety in the operation of ground transport technological means. These factors and all problems which directly relate to the working of the Maintenance and Repair system have been studied and evaluated. Based on the analysis of the information received, it was possible to form a group of criteria for the justification and development of an effective system of maintenance and repair for the conditions of Burundi.

Robust Convolutional Neural Network Model For Recognition of Fruits

Objectives: To develop a model for the automatic recognition of fruits utilizing deep learning techniques. Methods: We have designed a fruit classification and recognition Model using Convolutional Neural Networks (CNN). We have used excellent quality ImageNet dataset of fruit images for evaluation purpose. It contains 9,130 images of 11 different categories. The classification is challenging as the images comprise different fruits of the same color and shape, overlapped fruits, the background is not homogenous, and with different light effects etc. Findings: We have achieved a validation accuracy of 91.28 % and the testing accuracy of 100%. The same model is trained on the fruits-360 dataset with 92 categories of fruits with 47,526 images. The Model gives validation accuracy of 100% and testing accuracy of 100%. This study also compares the results obtained using transfer learning by training the EfficientNet-b0 architecture with the ImageNet and fruits-360 dataset. The validation accuracy is 96.77% and the testing accuracy is 100%. Again, the validation accuracy and testing accuracy for fruits-360 dataset is 100% and 99.9% respectively. Applications: Recognition of fruit is required in agricultural problems like robot harvesting and fruit counting and many more applications. Moreover, it can be used in the retail business, as a self-service system to recognize the fruits. It can be used in human-robot interactions. Novelty: The model once trained can achieve state-of-art accuracy for the recognition of any type of fruit with any background. It sometimes exceeds human-level performance. Hence, the Model is Robust enough to recognize the fruits. Keywords: Deep learning; Convolutional Neural Networks; Fruit recognition; ImageNet; Transfer learning; Machine learning; fruits-360 dataset; EfficientNet-b0 model

Seclusion in an enriched environment versus seclusion as usual: A quasi-experimental study using mixed methods.

BackgroundFor patients, seclusion during psychiatric treatment is often a traumatic experience. To prevent such experiences, adjustments in the design of seclusion rooms have been recommended.MethodsAs there have been no empirical studies on the matter, we used a quasi-experimental design to compare the experiences in seclusion of two groups of patients: 26 who had been secluded in a room designed according to the principles of healing environment, a so called ‘Enriched Environment Seclusion room’ (EES), and 27 who had been secluded in a regular seclusion (RS) room. The enrichment included audio-visual facilities, a fixed toilet, a couch and a self-service system to adjust light, colour, blinds and temperature according to the patient’s preferences. Insight into their experiences was obtained using the Patient View-of-Seclusion Questionnaire, which comprises nine statements on seclusion, supplemented with open-ended questions.ResultsThe responses regarding seclusion experiences between the two groups did not differ significantly (U = 280.00, p = .21, r = -.17). Although those who had been secluded in the specially designed room had greatly appreciated the opportunities for distraction, and those who had been secluded in a regular seclusion room expressed the need for more distracting activities during seclusion, both groups described seclusion as a dreadful experience. If seclusion cannot be avoided, patients recommend facilities for distraction (such as those provided in an enriched environment seclusion room) to be available.ConclusionWhatever the physical environment and facilities of a seclusion room, we may thus conclude that seclusion is a burdensome experience.

SISTEM PELAYANAN MASYARAKAT PADA KANTOR KEPALA DESA BALAM SEMPURNA BERBASIS WEB

The Village Service describes the identity of the village itself. So far, the service system for making letters at the office of the Village Head of Balam Sempurna, Rokan Hilir Regency uses services in the form of a manual information system, the service is carried out by a Village Secretary. Some of the problems faced by this service system are difficult and slow in the process of submitting proposals for new letters, permits and certificates. Meanwhile, people want friendly, fast and effective service. The self-service system can be used as a solution to provide excellent service to the community. In this self-service system, the public can access services such as taking care of certificates and cover letters for various purposes by entering or typing the Population Identification Number into the website. If the data is found, the community can immediately perform the desired service. The result of the application is in the form of a certificate or permit.

Modeling of Vocational College Students' Mental Health Based on Big Data Analysis

With the rapid increase of employment pressure and academic pressure, the psychological status of higher vocational college students is increasingly concerned by schools and teachers. In order to ensure college students' mental health and provide timely and effective psychological counseling and guidance, this paper establishes an information-based mental health counseling platform. Based on big data analysis, this paper studies the modeling of Vocational College Students' mental health. This is the significance of mental health self-service system research under the background of big data. Based on the necessity of research on mental health self-service system and the psychological factors of higher vocational college students, this paper studies the technical framework and functional structure of mental health self-service system. This paper analyzes the difficulties encountered in the operation of the system, and puts forward solutions to build up the platform for the mental health information platform in the era of Internet plus.

Self-Service Restaurants in SARS-CoV-2 Pandemic

During the SARS-CoV-2 pandemic, the self-service restaurant sector, as well as other types of food services, are facing an unprecedented crisis needing to adapt their service to avoid closing their doors. With varied and quick meals, the self-service buffet is one of the most important types of outside services. However, the type of service where the clients follow a line on the buffet and serve their meals has impaired traditional restaurant operation during the SARS-CoV-2 pandemic and, perhaps, after it. In this sense, this study presents an overview of the self-service buffet restaurant operational system in the context of the SARS-CoV-2 pandemic.

An Enhanced Model For E-Service Quality of Mobile Banking

The increasing growth in mobile device users and the rapid drop in conventional and mobile data charges have given way for a provision of banking services and mobile banking to be precise. Banks are now extending their services from traditional means of banking to a self-service system. Recently, mobile banking has been growing exponentially, but there is still a lack of confidence by the users because of low e-service quality of mobile banking. Researchers have done many works on mobile banking but were focused more on adoption and user intentions which contributes to the marketing and promotion of mobile banking. Mobile banking has some specific characteristic which makes it different from other web-based e-services. So the previous studies lack specific in-depth mobile banking e-service quality, such as failure to define the e-service quality of mobile banking and identification of mobile banking dimensions. This study identified mobile banking's dimensions and attributes that received less attention and suggested an improved model for mobile banking's electronic service quality.