Due to the substantial economic and environmental repercussions of improper E-waste management and treatment, the issue has gained indispensable attention. In recent years, the research has been done about the selection of proper E-waste management methods like site selection, disposal method selection, etc. with fuzzy environments. But in real situations, the major reasons for improper e-waste management are lack of awareness and improper disposal with sustainability. In finding a sustainable awareness-creating program and disposal method for E-waste, the uncertainty and its sustainability of the information make challenges to decision makers, so the problem becomes a two-dimensional problem with uncertainty. This paper uses complex fuzzy terms to illustrate this two-dimensional uncertain information, in which amplitude term represents the uncertainty about alternative and phase term represents the uncertainty about the sustainability of an alternative. First, we present a new framework MULTIMOORA under complex fuzzy structure. Then, in order to solve two-dimensional uncertain information about E-waste, the proposed complex fuzzy-MULTIMOORA method is applied, in which E-waste awareness-creating program and treatment technology selection are done. The sensitivity and comparative analysis are further delivered to validate the effectiveness of the proposed technique.
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