Scientific Research Services Research Articles

Driving organisational change in SMEs using service design

PurposeThe purpose of the paper is to present a service design (SD)-based methodology developed to help small and medium enterprises (SMEs) undertake organisational change.Design/methodology/approachThis research used the design science research methodology, which enabled the creation of the Service Design for Organisational Change (SD4OCh) methodology. A real case study of a small service company specialised in neuropsychological disorders was used for the definition and validation of SD4OCh.FindingsThe main outcome of this study is the SD4OCh methodology, which is based on three key stages: diagnosis (knowing where to begin by detecting the organisation's strengths and weaknesses), innovation (improving the structure/processes and designing/redesigning services by employing a customer-centric approach), and implementation (enabling the definition of the route towards organisational change). There is also a transversal evaluation stage, which quantifies the organisational changes.Research limitations/implicationsThis study adds valuable knowledge to the service science research field and contributes to the awareness of the usefulness of SD theory within companies, especially those which are small and medium-sized, since those companies lack the tools and methods required to tackle organisational change, signifying that the challenges the companies confront are different to those of larger companies.Originality/valueAlthough this is a SD-based research, the SD4OCh methodology was developed in order to enable companies to make holistic changes, namely, to innovate their services, structure, and processes, thus supporting and guiding organisational change.

Large-Scale Scientific Research Instrument Resource Information Sharing Platform through O2O Mode

Through the collection and integration of scientific instrument resources and scientific research services across the province, a scientific instrument public service system based on the O2O model will be constructed. The system takes the one-stop retrieval of scientific and technological resources as the hub, and provides accurate and convenient intelligent services for scientific and technological information for universities, scientific research institutes, key laboratories, high-tech enterprises, incubators and other units, realizing the co-construction and sharing of scientific instrument resources, Improve the utilization rate of scientific and technological resources, effectively improve the level of comprehensive sharing and efficient use of scientific instruments.

Retracted] Value Analysis of Video Image Multiprocessing Based on Vision Sensor in the Field of Football Scientific Research

The development and application of mobile portable video capture and image processing systems, as well as the development and improvement of computer multimedia courseware technology have made image processing technology widely used in football project scientific research services. This research mainly discusses the value of video image multiprocessing based on vision sensors in the field of football scientific research. The development and conduct of this research work require the application of sports video image processing technology software to conduct scientific experimental research and analysis on the athletes’ technical and tactical level, evaluate the athletes’ technical and tactical performance through qualitative and quantitative tests, and give different sports items at the same time. Humans can exchange information with the outside world through vision, hearing, and language and can express the same meaning in different ways. However, current intelligent machines or computers require programs to be written in strict accordance with various machine languages. Only in this way can the machine run. In order to enable more people to use complex machines, it is necessary to change the past situation where people adapt to machines. Instead, let the machine adapt to people’s habits and requirements and exchange information with people in the way people are used to, that is, let the machine have the ability to see, hear, and speak. At this time, the machine must have the ability of logical reasoning and decision‐making. Use sports video image processing technology and use examples to study and explore practical methods and means that are most in line with the scientific work of the project, and build the most scientific and useful sports video image processing system.. The CCD visual image sensor is used for signal acquisition and image processing when the motion video image processing system is established. Through logical analysis and induction, discuss and prove the intuitiveness, practicability, efficiency, and scientificity of the application of video image processing technology in the field of football scientific research. Finally, in the mathematical statistics method, the statistical software Excel 2003 in the office system is used to perform statistical analysis on all data results and analyze and compare the key kinematic parameters of some sports events. Analyzing the video images of the 2016 European Cup, the average possession rate of the Welsh team is 48%, and the average pass success rate per game is 82.7%. This research helps to improve the ability of football players to analyze, research, and evaluate sports skills.

Enhancement of educational services by using the internet of things applications for talent and intelligent schools

This study deals with the issue of improving educational services for schools of talent and intelligence. The availability of devices, equipment, sensors, and the Internet of things applications led to a direct contribution to improve the level of student education. In addition, the students can complete the tasks and homework easily. The talented and intelligent students are more efficient, skilled, and active. In addition, they are Deeping to understand virtual reality and coexist with it with awareness and consciousness of the development period of information, the spread of equipment, and smart devices. Educational entities achieved their goals by graduating intelligent students who can join the labor market and contribute to the development of the country. In this research, the important features of the Internet of things that are available in the educational environment were studied, and how to get the benefit from them in developing educational services and scientific research service. The Developing of artificial intelligence capabilities, building the right management strategies and creating comprehensive (security, health, and economic) databases that can be relied upon with complete reliability.

ANALYSIS OF THE WORK STATUS STRUCTURE OF THE GRADUATE STUDENTS OF THE ECONOMIC FACULTY OF BRČKO

The paper analyzes satisfaction with both educational and scientific research services of the Faculty of Economics Brcko. The analysis is based on the results obtained in 2018 from a scientific research project titled: "A Survey of the Graduate Students Satisfaction with the Services of the Faculty of Economics Brcko". The subject of the research is the work status structure of the Faculty of Economics Brcko graduates. The research was based on the sample created on the basis of the population recorded in the database of the Faculty’s Student Service for the period from 1979 to 2017. The aim of the research was to establish the work status of the respondents, and to compare it with the average situation in Bosnia and Herzegovina. The obtained results of the analysis indicate the positive market positioning of the diplomas of the Faculty of Economics Brcko. They pointed out the fact that the Faculty of Economics in Brcko continues to produces adequately educated and skilled staff both for the private (real) sector and the public sector as well.

Header Bidding as Smart Service for Selling Ads in the Digital Era

Header bidding refers to an innovative, smart service for online advertising. It facilitates concurrent, automatic real-time bidding for ad spaces on online publishers’ websites and thereby supports online publishers’ in their efforts to tackle Google’s dominance in the online advertising market. Interdisciplinary service science research on the opportunities and challenges of smart header bidding services is still scarce. To this end, we analyze a comprehensive dataset, covering header bidding solutions and connected supply-side platforms, for the top 20 German website publishers. We carve out requirements for establishing header bidding as a successful smart service in the digital arena and offer some guidance on how to design and take advantage of header bidding services for monetizing publishers’ online content. We further suggest that publishers must monitor rising header bidding substitutes, such as Google’s exchange bidding, to secure sustainable value creation from header bidding as technology-based service transformation in the digital world.

公開シンポジウム「問題解決型サービス科学研究：技能の見える化と経験価値共創による技能eラーニングサービスの研究と実証」

公開シンポジウム「問題解決型サービス科学研究：技能の見える化と経験価値共創による技能eラーニングサービスの研究と実証」

Reform and innovation of artificial intelligence technology for information service in university physical education

This article analyzes the reform of information services in university physical education based on artificial intelligence technology and conducts in-depth and innovative research on it. In-depth analysis of the relationship between big data and the development and application of information technology such as the Internet, Internet of Things, cloud computing, to clarify the difference and connection between big data, informatization and intelligence. Artificial intelligence will bring opportunities for changes in data collection, management decision-making, governance models, education and teaching, scientific research services, evaluation and evaluation of physical education in our university. At the same time, big data education management in colleges and universities faces many challenges such as the balance of privacy and freedom, data hegemony, data junk, data standards, and data security, and they have many negative effects. In accordance with the requirements of educational modernization, centering on the goal of intelligent and humanized education management, it aims existing issues in college physical education management.

Service Science: Past, Present, and Future

Research in Service Science has evolved significantly for the past decade, and the current research reviews research in this area. Specifically, I investigated research from the past, present, which focused on the definition of topics of Service Science research, and discuss future research directions for the topic. In earlier years, research in Service Science was defined as a convergence discipline for service innovation, and the research was based on service-dominant logic against goods-dominant logic. These narrow definitions and studies are not consistent with the essence of the service, and are not enough to lead the tremendous changes in the current economy where service is dominant. Therefore, I have incorporated the essence of service to redefine Service Science as a new discipline. Service studies that renew the paradigm of existing disciplines, including profound research on the nature of human life, are defined in the new Service Science discipline. Topics such as service theory/philosophy, service economy/society, service management, service engineering, service technology, and service design are defined as specific topics for research in Service Science. In the near future, I expect more active research in service theory/philosophy, and therefore, I provide results from primary research in this area. We expect this to be a foundation for future research in this area. Taken together, we believe Service Science would be one of the new disciplines that would lead the future.

The German Act on Improving Law Enforcement on Social Networks (NetzDG): A Blunt Sword?

On 1 October 2017, the German law with the rather cumbersome title Netzwerkdurchsetzungsgesetz, which literally translates to “Network Enforcement Act”, entered into force. This federal law aims to improve law enforcement in social networks by calling providers of social net-works to account in order to act on online speech that is punishable under domestic criminal law. During the legislative process and in the materials accompanying the law, the legislator repeatedly stressed that the law is necessary to respond to a (perceived) proliferation of hate speech and fake news on social media. Facebook, one of the very few social networks to which the Act will apply, expressed its concerns harshly during the legislative proceedings: the bill was deemed imprecise, unconstitutional and a threat for freedom of opinion in Germany. The bill did not only stir criticism from social media companies, also many legal scholars and the scientific research service of the German Parliament raised their concerns. Against the severe criticism, the Act also attracted attention beyond Germany with in particular the United Kingdom and France eyeing on its impact in practice. With the first anniversary of the NetzDG, this paper will look at the past, present and future of the highly controversial law and examine the impact of the law that has been rated as to seriously impair human rights online when it entered into force.

Intelligent big data service for meteorological cloud platform

With the acceleration of meteorological informationisation, meteorological data has gradually become a typical industry big data. In view of the challenge of storage, index and processing, cloud computing technology provides the technical support for meteorological big data. We design a framework of meteorological big data service in the cloud computing environment which contains meteorological services, meteorological scientific research services and public meteorological services. As the most popular distributed processing technology, MapReduce is effectively used for distributed processing of meteorological big data. Finally, based on MapReduce, the daily meteorological data of Baoshan Station in Shanghai is analysed, and the statistical results and corresponding examples are provided. The application research of meteorological big data in the cloud environment can not only improve the overall meteorological service level, but also play a significant role in accelerating the meteorological informatisation process in the big data era.

Exploration and innovation of training management mode for stomatology digital technology national engineering laboratory

Objective This paper aimed at the needs of the digital technique research-type laboratory of stomatology to explore a three-stage training management mode under the concept of Standard Operating Procedures (SOP) to improve the traditional training model for laboratory. Methods Experimental technology training is an important step to insure the safely running of college research-type laboratory. Digital oral medical experimental technique is a kind of new technique developed in recent years, it is one of the important technical means of oral medical research today. In this paper, we based on the scientific research service demand of digital technique research-type laboratory in oral medical colleges explored and established a kind of three-stage training mode under the concept of Standard Operating Procedures . This training mode included network self-study training, laboratory practical training and regular self-study training. Results The SOP training model has achieved a good preliminary application effect in Peking University School and Hospital of Stomatology. Conclusions The training model established in this study could improve the traditional training model and provide a theoretical support and experience for the domestic oral medical colleges. Key words: Digital technology; Standard operating procedure; Training management; National engineering laboratory

Online shopping experience in an emerging e-retailing market

PurposeWhile e-commerce has been widely cited as the new marketing frontier, thus necessitating the need to deliver seamless shopping experiences across various online channels to achieve success, very few firms have the well withal to clearly tie customer experience investments to marketing outcomes. Theoretically speaking, the understanding of the drivers and outcomes of online shopping experience especially group behavior is imprecise. Therefore, this paper aims to investigate the drivers and outcomes of online shopping experience (OSE).Design/methodology/approachA combination of netnography and conversation analysis was used on a pool of qualitative data generated from the Facebook page of a leading online retailer that has online presence in 11 African countries.FindingsTwo broad categories of OSE under seven drivers and five distinct behavioral outcomes of OSE emerged from the study. The two categories of OSE drivers, though unique, widely fit into the existing frameworks of OSE. The study also indicates that shoppers seize other shoppers’ reviews as a suitable platform to engage in a wide range of behaviors.Research limitations/implicationsThe main theoretical implications include the following: complaint handling is not only a behavioral construct but also a stimulator/driver of online shopping experience; consumer behavior is stimulated more by cognitive drivers; trust is an outcome of OSE which leads to not only electronic word of mouth but also external response to service failure; and shoppers perceive external response to service failure as the last resort and this last resort can be activated by regrets and poor internal response to service failure. The major limitation of this study is that the proposed conceptual model was not empirically tested. Future research is required to validate the model.Practical implicationsThe managerial implications of the findings are that in addition to providing superior shopping experience through enhancing the drivers of OSE identified in this study, online retailers must work assiduously to reduce incidents leading to service failures and promptly undertake service recovery actions whenever service failure occurs. Online retailers especially those operating in emerging markets will therefore benefit from their service recovery investments if they proactively install processes that enable them to promptly and satisfactorily recover failed services.Originality/valueThis paper contributes to service science research by proposing a unique belief-attitude-intention model of the drivers and outcomes of OSE on a relatively underexplored field. The proposed conceptual model advances the stimulus-organism-response framework, theory of planned behavior, satisfaction theories and shopping behavior literature in several directions.

特集「RISTEXの問題解決型サービス科学研究開発プログラム」にあたって

特集「RISTEXの問題解決型サービス科学研究開発プログラム」にあたって

問題解決型サービス科学研究開発プログラム(S3FIRE)記念フォーラム：サービス科学黎明期からこれまでの軌跡と今後の展望

問題解決型サービス科学研究開発プログラム(S3FIRE)記念フォーラム：サービス科学黎明期からこれまでの軌跡と今後の展望

An Experience-based Collaborative Service System Model

Our aim in this paper is to develop a specialized model of service engagement in the design of services. We build on some widely accepted constructions of service science that have appeared in the literature to produce a model that is relevant and useful in our context: technology-enabled services. We do this by conducting a field study in the telecommunications industry in a developing economy. We believe that this context is important to study due to the rapidly increasing rate of design and delivery of such services in emerging economies. By integrating existing frameworks and incorporating the results from our own findings, we present an experience-based service system model that explicitly includes consumer participation in the service design process. The main outcome of our data analysis is the characterization of the multidimensional nature of services based on three different ontological frameworks from the literature. Our model of service engagement does not devalue any of the earlier models; however, it provides a holistic understanding of services research especially around interactions and technology-enabled service design. Our model has the potential to advance service science research in an integrated and applied manner.

Toya Project Symposium of Service Science, Solutions and Foundation Integrated Research Program

Toya Project Symposium of Service Science, Solutions and Foundation Integrated Research Program

A Platform Design for GIS Scientific Research Service Based on Middle-Ware

A Platform Design for GIS Scientific Research Service Based on Middle-Ware

From product-centric to customer-centric services in a financial institution – exploring the organizational challenges of the transition process

This research aims to contribute to an increased understanding of the strategic, cultural and other organizational challenges in a transition process from product-centric to customer-centric services. The paper describes an exploratory case study, conducted in a complex financial services organization in the context of their customer-facing services. The transition process was examined through the theoretical lens of Work System Theory (WST), following the argument made by previous researchers that service systems could be seen as work systems. This holistic theory enabled us to capture the three key phases of the transition process as work systems snapshots and through their evolving relationships show the manner in which the transitions occurred from one phase to another. This innovative approach provided the researchers with an in-depth insight into key issues related to organizational environment, strategy, customers, products and services, processes and activities, participants, and information and technologies --- all relevant for each phase of the transition process. This research contributes to both information systems (IS) and service science research, bringing the key service research priority of "service infusion" to the attention of IS researchers.

Ranking service science journals using the Google Scholar-based hg-index

This paper provides the young yet fast-growing discipline of service science with its first citation-based journal ranking. Using Google Scholar as a citation source and the hg-index as a citation metric, this paper offers a ranking of 20 service science and service research publication venues based on actual cites of articles published between 2009 and 2013. Results show that the top three journals are (1) Journal of Service Research, (2) Journal of Service Management, and (3) Manufacturing and Service Operations Management. This paper also investigates the relationships between the hg-index, the Journal Impact Factors for 2013, the number of issues that a journal publishes per volume, and the journal’s age.