Group Member Satisfaction Research Articles

An accuracy-enhanced group recommendation approach based on DEMATEL

Group recommendations aim to suggest items to a group of users based on their preferences. Many group recommendations often consider various factors to calculate the influence of each group member and then assign weights to complete the group recommendation, aiming to maximize group member satisfaction. However, most group recommendations tend to focus more on the calculation process of group members’ influence while ignoring the process of assigning their weights, which may lead to low group members’ satisfaction. To solve this problem, a novel group recommendation approach called GroupRecD is proposed to assign weights of users scientifically and reasonably based on data mining and DEMATEL technique. To demonstrate the availability and effectiveness of GroupRecD, we conduct extensive experiments on the MovieLens 100k dataset and use three evaluation metrics including GSM, RECALL, and nDCG to evaluate the approach. Experimental results demonstrate that GroupRecD outperforms other comparison approaches.

The Effects of the Application of the “One Disease, One Product” Program to Nursing Practice for Patients After the Resection of Pituitary Adenomas Using the Endonasal Transsphenoi

To explore the application and effect of the "one disease, one product" project to the nursing care of patients who have undergone pituitary tumour surgery using the nasal sphenoid approach. This is a prospective research study. In a standard treatment control study, 132 patients undergoing transnasal pituitary tumour surgery were divided into the control group (n= 71) and the observation group (n= 61). The control group was given routine pituitary tumor care, and the "one disease, one product" nursing model was used on the experimental group. The anxiety level of patients, the incidence of postoperative complications, postoperative hospitalization, and levels of satisfaction and capability of group members were measured between the control and experimental groups. There was no difference in the level of anxiety between the 2 groups before admission (P= 0.634). The anxiety level of the patients in the observation group decreased after the "one disease, one product" nursing intervention (P= 0.012), but in the control group, it did not decrease significantly (P= 0.149), and the anxiety level in the control group was significantly higher than in the observation group on day 1 preoperatively (P < 0.001). "One disease, one product" nursing can reduce the preoperative anxiety and postoperative satisfaction of pituitary adenoma surgery patients through the sphenoid sinus approach. It is worthy of popularization and application in pituitary adenoma resection through the sphenoid sinus approach.

Social Choice-based Explanations: An Approach to Enhancing Fairness and Consensus Aspects

Explanations are integrated into recommender systems to give users an insight into the recommendation generation process. Compared to single-user recommender systems, explanations in group recommender systems have further goals. Examples thereof are fairness, which helps to take into account as much as possible group members' preferences and consensus, which persuades group members to agree on a decision. In this paper, we proposed different types of explanations and found the most effective ones in terms of increasing the fairness perception, consensus perception and satisfaction of group members with regard to group recommendations. We conducted a user study to evaluate the proposed explanations. The results show that explanations which consider the preferences of all or the majority of group members achieve the best results in terms of the mentioned dimensions. Besides, we discovered positive correlations among these aspects. In the context of repeated decisions, group members' satisfaction from previous decisions are helpful to improve the fairness perception of users concerning group recommendations and speed up the group decision-making process. Furthermore, we found out that gender diversity does influence the perception of users regarding the mentioned dimensions of the explanations. Although the proposed explanations were analyzed in group decision scenarios for non-configurable (no-attribute) items, there exist potential possibilities to apply them to explanations for configurable items.

PENGARUH MOTIF PENGGUNAAN MEDIA TERHADAP KEPUASAN ANGGOTA WHATSAPP GROUP NEW WAVE INTERNATIONAL MINISTRY

Humans as social beings communicate for various purposes, in this global era, online media is the choice for audiences when compared to other media. One of the most important communication media in Indonesia is WhatsApp with the WhatsApp group feature for group communication. The theory used is the Theory of Uses and Gratifications which examines the effect of media use. The method approach used in this study is quantitative by explanatory survey and using saturated sampling or census sampling techniques by distributing questionnaires to 113 respondents who are members of the WhatsApp group New Wave International Ministry. The influence of the motives of personal relationships has a considerable influence on the satisfaction of WhatsApp group members New Wave International Ministry, while the motives of surveillance, motives of personal identity and motives of diversity have sufficient influence on the satisfaction of WhatsApp members in the New Wave International Ministry. Keywords: Motive, Satisfaction, WhatsApp group

The Effects of Neighbourhood Disorder on Life Satisfaction of Ethnic Majority and Minority Group Members: Evidence From 12 Central-Eastern European Countries

While research has shown a negative relation between neighbourhood disorder and indicators of well-being, this evidence comes predominantly from Western European countries, relies on subjective measures of disorder, and is indifferent to ethnic specificities. In this paper, we examine the relationship between neighbourhood disorder and life satisfaction across neighbourhoods in 12 Central-Eastern European countries. We use an exogenous measure of disorder, and account for the presence of respondents’ own ethnic group in the neighbourhood, as we propose that it may condition the effect of disorder on life satisfaction. Using survey data covering 18,743 residents of 897 local areas across 12 countries, we found that neighbourhood disorder was negatively related to life satisfaction for both ethnic majority and minority respondents, over and above individual and neighbourhood characteristics. This effect was, however, differently moderated by ethnic in-group share in the neighbourhood for ethnic majorities and minorities. Among ethnic majority members, disorder had a negative effect on their life satisfaction only when there were high levels of co-ethnics' presence in the neighbourhood, but not at low levels. By contrast, for minority members, the negative effect of neighbourhood disorder was significant at lower of levels of co-ethnic concentration, but not at its higher levels. These results suggest that whereas for minority groups the presence of co-ethnics buffers the negative effects of the aversive environment on well-being, for ethnic majority members it plays an opposite role. We argue that members of the dominant, majority population find having to attribute disorder to their in-group problematic, which results in lower life satisfaction.

Group decision-making in software architecture: A study on industrial practices

ContextA Software Architecture results from a comprehensive process in which several stakeholders deliberate upon the key requirements, issues, solutions and make architectural design decisions. Literature shows that most architectural decisions, in practice, are made in groups. Still, there is a limited understanding of industrial group decision-making practices in software architecture and the challenges that software architecture groups face. ObjectiveOur study, by drawing inspiration from group decision-making theories and models, aims at understanding (i) Existing decision-making practices in software architecture groups (ii) the comparison between practice and theory, (iii) the challenges that the groups face, and (iv) the satisfaction of group members with various aspects of Group Decision Making. MethodThe study has been conducted through a questionnaire-based survey. 35 practitioners participated in this survey and the responses were analyzed qualitative and quantitatively. ResultsThe analysis of individual responses reveal that software architecture groups (composed, on average, of 3–5 co-located or dispersed members) adopt a discussion based approach while evaluating alternatives, thereby lacking a structured way of decision-making. In these groups, despite the involvement of group members in the discussions, the final decision is made by an individual of authority. Not only is structured decision-making less common, the usage of dedicated software tools for decision-making too is rare. These groups face challenges that are indicative of Groupthink and Group Polarization. Group members feel that quantity of alternatives generated during discussions and tool availability are below satisfactory and they have low satisfaction with the tool support available. ConclusionThis study has helped us develop an understanding of software architecture groups, their decision-making practices and challenges faced together with the satisfaction of group members. What the industry needs is integration of group decision-making principles into software architecture decision-making and design of decision-making tools that assist the architecture groups.

Hubungan Kecerdasan Sosial dengan Kepuasan Kerja Sama Kelompok dalam Small Group Discussion Pada Mahasiswa Program Studi Pendidikan Dokter Fakultas Kedokteran Universitas Udayana

One of the learning methods in Faculty of Medicine, Udayana University is Small Group Discussion (SGD), which comes in the form of discussions, with 10 until 13 students participating. Satisfaction of group members in cooperating with each other makes SGD run more effectively. Therefore, satisfaction becomes an important factor. SGD creates interactions among group members, while the quality of the interactions is influenced by social intelligence of the group members. This research aims at finding out the correlation between social intelligence and satisfaction of students in cooperating during SGD, as well as finding out how satisfied the students are in doing SGD. The subjects of this research are 274 students of Medical Science Program, Faculty of Medicine, Udayana University. The instruments of this research are Social Intelligence scale with reliability coefficient 0,871 and Satisfaction of Group Cooperating scale with reliability coefficient 0,938. The results from the analysis of product moment correlation indicates correlation number of 0,215 with significance level of 0,000 (p&lt;0,05), which means there is a significant correlation between social intelligence and satisfaction of students in cooperating during SGD participated by the students of Medical Science Program, Faculty of Medicine, Udayana University. Higher social intelligence results in higher satisfaction level of students in cooperating, and vice versa.Keywords: social intelligence, satisfaction of group members in cooperating, Small Group Discussion

Satisfaction with outcome and process from web-based meetings for idea generation and selection: The roles of instrumentality, enjoyment, and interface design

This study examines individual group member satisfaction with outcome and process from an idea generation and selection task via a Group Support System. 126 Participants formed 20 virtual teams, each completing a 20 minute task, followed by a questionnaire about their experience. The study validated a proposed scale for a new construct and tested several hypotheses using a structural equation model. While the new construct of perceived instrumentality did not directly influence satisfaction with outcome, satisfaction with process was significantly influenced by perceived task enjoyment and interface design aesthetics. Scholars of GSS meeting satisfaction are therefore advised to include hedonic constructs in their research models. The study’s qualitative data also indicated that a GSS designed to support evaluability within the group could lead to increased satisfaction with process within the majority of group members.

Are two heads better than one? The relationship between number of group leaders and group members, and group climate and group member benefit from therapy.

We examined the relationships between the numbers of group leaders and group members, and group climate and member satisfaction in 32 semistructured therapy groups for adolescents. Specifically, we compared group climate and group member satisfaction in 13 singly led and 19 co-led therapy groups ran

Collaborative Watershed Groups in Three Pacific Northwest States: A Regional Evaluation of Group Metrics and Perceived Success1

Chaffin, B.C., R.L. Mahler, J.D. Wulfhorst, and B. Shafii, 2011. Collaborative Watershed Groups in Three Pacific Northwest States: A Regional Evaluation of Group Metrics and Perceived Success. Journal of the American Water Resources Association (JAWRA) 48(1): 113‐122. DOI: 10.1111/j.1752‐1688.2011.00599.xAbstract: Watershed management through collaborative groups has become important throughout the United States over the past two decades. Although several studies of Oregon and Washington watershed groups exist, a definitive regional analysis of Pacific Northwest (PNW) watershed groups’ success is lacking. This paper uses data collected from a single survey instrument to determine the status, structure, and success of watershed groups in Idaho, Oregon, and Washington, respectively. Results indicate that watershed group member satisfaction with elements of group structure correlates with levels of perceived group success. Strong leadership within a group and a clear mission statement also indicate higher levels of perceived success. Contrasting realized successes among PNW watershed groups with metrics of perceived success constructed from survey data define watershed groups’ missions and goals and is validated by analysis of the Washington State planning groups’ responses. Overall, PNW watershed groups identified themselves as largely successful. Therefore, the structure, function, and operation identified as characteristic of PNW watershed groups could be used as a model for developing watershed group programming in regions with similar conditions.

Cooperative Learning: Value-Added To Operations Management

Integrating cooperative learning techniques with information technology and applying it to the field of Production and Operations Management (P/OM) will help to investigate how Computer-Supported Cooperative Learning (CSCL) can enhance learning performance of students. Research in CSCL provides evidence that collaborative communication technology can be a better mechanism to add value to education. Most studies, however, have examined learning performance only during the middle and end of the learning process. Thus, it is not clear how information technology can continuously facilitate and improve student performance and learning experience over time. The purpose of this research is to examine how information technology, when applied to communication medium, can facilitate the learning process in the field of production and operations management. This study compared traditional, face-to-face cooperative learning environments to computer-supported cooperative learning environments for differences in students learning performance and group member satisfaction.

Conflict in Small Groups: The Meaning and Consequences of Process Conflict

Through three studies of interacting small groups, we aimed to better understand the meaning and consequences of process conflict. Study 1 was an exploratory analysis of qualitative data that helped us to identify the unique dimensions of process conflict to more clearly distinguish it from task and relationship conflict. Study 2 used a broader sampling of participants to (a) demonstrate why process conflict has been difficult to discriminate from task conflict in many conflict scales, and (b) develop a two-factor Process Conflict Scale that effectively distinguishes process from task conflict. Study 3 used this new scale to examine the relationship between process conflict and group viability (group performance, satisfaction, and effective group process). The results showed that process conflict negatively affects group performance, member satisfaction, and group coordination.

How much is too much?

PurposeThe primary purpose this paper is to empirically assess the efficacy of using an ability‐based measurement of emotional intelligence (EI) as a predictor of self‐managed work team satisfaction of undergraduate business students.Design/methodology/approachThe study explored EI as a predictor of group satisfaction using a sample of 74 undergraduate business students from a mid‐western university. Regression analysis was used to analyze the data.FindingsContrary to much of the literature regarding EI, the results indicate that higher levels of managing emotions and understanding emotions may significantly decrease certain facets of group member satisfaction for highly emotionally intelligent individuals.Research limitation/implicationsThe study employed a student sample, which to some degree raises questions of sample representativeness and generalizability of the results. Future research needs to use employee samples representative of workplace organizations to determine if the results reported here can be replicated in other samples. Additionally, future research may employ the use of larger sample sizes and qualitative approaches in order to confirm these findings.Practical implicationsOrganizations should be cautioned from using a blanket strategy of selecting those applicants with high EI. Based on the current study's findings, it is suggested that each team member's level of emotional intelligence on each dimension be considered.Originality/valueThe paper serves as an initial step toward filling the void in the literature regarding credible measurement of EI in team processes.

A national clinician–educator program: a model of an effective community of practice

Background: The increasing complexity of medical training often requires faculty members with educational expertise to address issues of curriculum design, instructional methods, assessment, program evaluation, faculty development, and educational scholarship, among others.Discussion: In 2007, The Royal College of Physicians & Surgeons of Canada responded to this need by establishing the first national clinician–educator program. We define a clinician–educator and describe the development of the program. Adopting a construct from the business community, we use a community of practice framework to describe the benefits (with examples) of this program and challenges in developing it. The benefits of the clinician–educator program include: improved educational problem solving, recognition of educational needs and development of new projects, enhanced personal educational expertise, maintenance of professional satisfaction and retention of group members, a positive influence within the Royal College, and a positive influence within other Canadian academic institutions.Summary: Our described experience of a social reorganization – a community of practice – suggests that the organizational and educational benefits of a national clinician–educator program are not theoretical, but real.

A group recommendation system for online communities

Online communities are virtual spaces over the Internet in which a group of people with similar interests or purposes interact with others and share information. To support group activities in online communities, a group recommendation procedure is needed. Though there have been attempts to establish group recommendation, they focus on off-line environments. Further, aggregating individuals’ preferences into a group preference or merging individual recommendations into group recommendations—an essential component of group recommendation—often results in dissatisfaction of a small number of group members while satisfying the majority. To support group activities in online communities, this paper proposes an improved group recommendation procedure that improves not only the group recommendation effectiveness but also the satisfaction of individual group members. It consists of two phases. The first phase was to generate a recommendation set for a group using the typical collaborative filtering method that most existing group recommendation systems utilize. The second phase was to remove irrelevant items from the recommendation set in order to improve satisfaction of individual members’ preferences. We built a prototype system and performed experiments. Our experiment results showed that the proposed system has consistently higher precision and individual members are more satisfied.

The Effects of Shared Cognition on Group Satisfaction and Performance

This study investigates the effects of shared cognition on group member satisfaction and group task performance. The hypotheses are that groups who have shared cognition concerning communication rules, such as politeness and efficiency, will be more satisfied with their group processes and will perform a task better than will those in groups lacking shared cognition concerning communication rules. The research involved 67 groups ( N = 236) performing a radio assembly task for 20 minutes. Group members in the shared cognition condition received the same instructions to communicate politely (or efficiently). In the non—shared cognition condition, some members in a group received instructions to communicate politely and other members in the same group received instructions to communicate efficiently. The data are consistent with the part of the hypothesis relating to satisfaction but not to the one relating to performance.

Do Juries Deliberate? A Study of Deliberation, Individual Difference, and Group Member Satisfaction at a Municipal Courthouse

Despite long-standing interest in juries and a growing body of work on public deliberation, we have a limited understanding of how often everyday juries actually engage in meaningful deliberation. This study uses deliberative theory and small group research to develop a set of research questions and hypotheses regarding how juror characteristics promote deliberation as well as how deliberation influences juror satisfaction. Examination of 267 jurors' accounts of their experiences deliberating on municipal criminal juries suggests that juries do, indeed, deliberate at a remarkably high level of competence. Results show complex relationships between juror characteristics and their levels of deliberation as well as a direct link between the quality of deliberation and juror satisfaction.

The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation

This study investigates how people’s satisfaction judgments are modified after they interact with other group members. It integrates research on customer satisfaction and social influence to develop hypotheses about how an individual’s satisfaction is influenced by discrepancies between her expectations about the satisfaction of other group members and their actual opinions as revealed in group discussion. It also considers how this effect is moderated by the individual’s susceptibility to social influence and perceptions of group cohesiveness. Two empirical studies demonstrate significant social influence effects on satisfaction judgments in groups. Study One analyzes group satisfaction data collected over time using a mixed-effects regression. It shows that an individual’s perceived discrepancy between others’ satisfaction judgments and expected group satisfaction has an important influence on her postdiscussion satisfaction judgments. Moreover, individuals discount the prediscussion satisfaction judgments of other group members in favor of perceived satisfaction and its discrepancy with expectations. Group cohesiveness accentuates the perceived discrepancy with expected group satisfaction. Study Two analyzes survey data from dyads drawn from a cross-sectional sample of organizational buyers who purchase from the same supplier. It models the decision maker’s satisfaction with a service supplier as a function of end-user satisfaction. It shows that social influence effects exist in purchasing groups within organizations. Both studies demonstrate that individual-level postdiscussion satisfaction judgments tend to become more extreme, a phenomenon we call satisfaction escalation.

The medium matters: Mining the long-promised merit of group interaction in creative idea generation tasks in a meta-analysis of the electronic group brainstorming literature

This meta-analysis examines the influence of electronic communication media on group idea generation tasks. Data from the following three areas of the brainstorming literature are synthesized to assess differences across performance variables and group member satisfaction: (1) electronic brainstorming (EBS) groups versus traditional face-to-face (FTF) interacting groups, (2) EBS groups versus nominal groups, and (3) EBS versus electronic nominal (e-nominal) groups. The results of this integration show that EBS groups are more productive and more satisfied with the interaction process than FTF groups. Additionally, large EBS groups outperformed nominal groups, whereas small nominal groups outperformed EBS groups. These findings have important implications for electronic collaboration and teamwork in both academic and organizational settings, especially given the recent proliferation of virtual teamwork.

In search of the true group animal: the effects of affiliation orientation and social comparison orientation upon group satisfaction

A study among 653 undergraduate students examined the effects upon group satisfaction of social comparison orientation (Gibbons &amp; Buunk, 1999) and affiliation orientation, i.e. the preference for doing things together and in groups versus a preference for doing things alone. Affiliation orientation correlated positively with extraversion and agreeableness, and social comparison orientation correlated negatively with emotional stability and openness to experience. A multi‐level analysis showed that individual level variance in group satisfaction was explained by an interaction effect of affiliation orientation and social comparison orientation: a high level of affiliation orientation was associated with high group satisfaction of individual group members, but only among those low in social comparison orientation. Among those high in social comparison orientation, a high level of affiliation orientation was even associated, though not very strongly, with low group satisfaction. These effects were upheld when simultaneously controlling for all ‘Big Five’ personality dimensions. It was concluded that the typical ‘group animal’ is someone who has a strong preference for affiliation, combined with a low tendency to compare him‐ or herself with others. Copyright © 2005 John Wiley &amp; Sons, Ltd.