Team Satisfaction Research Articles

Creating enhanced work environments for global virtual teams: using CQ as the strongest link in the team

PurposeThis study investigates how the maximum cultural intelligence (Max CQ) within a team – defined as the highest cultural intelligence level of an individual member – affects intra-team communication, conflict dynamics and, ultimately, team satisfaction and performance in global virtual teams (GVTs).Design/methodology/approachUtilizing quantitative research methods, this investigation draws on a dataset comprising 3,385 participants, which forms a total of 686 GVTs.FindingsThe study reveals that MaxCQ significantly enhances team communication, which in turn mitigates conflict, increases satisfaction and improves performance. It is noteworthy that the influence of MaxCQ on GVT success is more significant than the average cultural intelligence (CQ) of team members, providing critical insights for effective GVT management strategies.Practical implicationsThe findings suggest that managers may optimize team dynamics not by uniformly increasing each member’s CQ but by concentrating on maximizing the CQ of one individual who can act as an influencer within the team. Strategically placing individuals with high CQ in GVTs can enhance overall team function.Originality/valueWhile existing literature primarily examines the individual effects of CQ on communication and conflict management, this study sheds light on the collective interplay between MaxCQ, communication and conflict. It highlights the importance of MaxCQ, along with the frequency of team communication and conflict, in influencing team satisfaction and performance in GVTs.

Patient-centered lean healthcare management from a humanistic perspective

BackgroundHealthcare organizations are under pressure to improve services because of an aging population and increasing healthcare demands. Lean healthcare management focuses on improving service quality and efficiency under the condition of limited resources, but it may overlook patients’ emotional needs and experiences, especially in developing countries. This study advocates integrating medical humanities with lean healthcare to develop a patient-centered service model.MethodsThe study employs literature review to discuss the critical role of medical humanities in lean healthcare frameworks, both theoretical and practical. Additionally, it conducts a qualitative study through semi-structured interviews to explore strategies for developing a humanistic lean healthcare model. The study conducts semi - structured interviews with eight management staff members and doctors in a tertiary hospital in China that actively adopts this approach.ResultsEight managers and doctors (five female and three male) were interviewed between January and March 2024 at their chosen locations. Firstly, the study identifies key benefits of integrating medical humanities into lean healthcare, which are as follows: (1) Enhancing the personalization and comprehensiveness of services. (2) Building trust in doctor-patient relationships. (3) Boosting the satisfaction of healthcare teams. Secondly, it highlights strategies for a humanistic approach, namely: (1) Conducting comprehensive patient assessments and providing personalized treatments. (2) Enhancing doctor - patient communication for emotional resonance. (3) Optimizing the medical environment for humanized services. (4) Developing humanistic qualities among healthcare professionals. (5) Using information technology effectively. Additionally, the study also addresses potential issues regarding lean healthcare’s focus on profitability and proposes preventive measures: (1) Implementing a scientific evaluation and incentive mechanism. (2) Enhancing transparency and oversight in healthcare. (3) Cultivating a patient - centric medical culture.ConclusionsThis research proposes a patient-centered lean healthcare model integrating medical humanities, providing a novel framework for improving service quality and efficiency while ensuring compassionate care. This management framework can support the reform of public hospitals in China and also serve as a reference for other countries.

Evaluation Of the Quadruple Aim as A Model of Strategic Direction in A Clinic During the First Period Of 2022

Objective: To evaluate the quadruple aim (QA) as a model of strategic direction in a clinic in 2022. Methodology: Observational, descriptive, cross-sectional study using a quantitative method based on the components of the QA obtained from the data model of a clinic. The following strategy indicators were considered: health outcomes, experience in care, team satisfaction, and financial sustainability. Results: Regarding health outcomes, the percentage of compliance was good, experience in care and team satisfaction was satisfactory, and financial sustainability had a good average. Conclusion: The QA strategy helped improve the quality of care in the different units.

What helps Agile remote teams to be successful in developing software? Empirical evidence

Software development firms have specific goals but today's dynamic business environment, especially regarding the use of remote teams, presents great challenges due to uncertainties and multiple risks. This study investigates the facilitators of the success of Agile software development projects delivered by remote teams. We employ a conceptual research model founded on the technology-organization-environment (TOE) framework. The study contributes to the literature by exploring how remote teams affect the success of Agile software development projects. Partial least squares structural equation modeling (PLS-SEM) analysis of the data collected from 198 IT professionals revealed that perceived pressure from government, job performance, and team satisfaction are significant in explaining these projects’ success.

Developing a Life Story Intervention for Older Adults With Dementia or at Risk of Delirium Who Were Hospitalized: Multistage, Stakeholder-Engaged Co-Design Study.

Older adults with chronic or acute cognitive impairment, such as dementia or delirium, who are hospitalized face unique barriers to person-centered care and a higher risk for negative outcomes stemming from hospitalizations. There is a need for co-designed interventions adapted for these patients to the hospital setting to improve care and outcomes. Patient life storytelling interventions have demonstrated promise in enhancing person-centered care by improving patient-care team relationships and providing information to enable care tailored to individual needs and values. This study aims to engage patients, care partners, and clinical stakeholders in a co-design process to adapt an existing life storytelling model for use with older adults with dementia and at risk of delirium in the acute care hospital setting. We recruited patients with dementia or at risk of delirium who were hospitalized, their care partners, clinicians, and informaticists. A 3-stage co-design process that used a mixed methods data collection approach including in-depth interviews and surveys was completed. We used content analysis to analyze qualitative data and descriptive statistics to summarize quantitative data. In total, 27 stakeholder informants (ie, patients, care partners, and interdisciplinary care team [IDT] members) participated. Stakeholders were unanimously interested in using patient life stories as a tool for hospital care through electronic health record (EHR) integration. Stakeholders shared potential topics for life stories to cover, including social support, information on patients' key life events, and favorite activities. Participants provided insights into the logistics of integrating life stories into acute care, including interview arrangement, story-sharing methods, and barriers and facilitators. IDT members shared preferences on EHR integration, resulting in 3 co-designed mock-ups of EHR integration options. Stakeholders shared ways to optimize future acceptability and uptake, including engaging with the care team and promoting awareness of life stories, ensuring suitability to the acute environment (eg, distilling information in an easily digestible way), and addressing concerns for patient capacity and privacy (eg, engaging care partners when appropriate). Thoughts on potential impacts of life stories were also elicited, including improving patient- and care partner-IDT member relationships; humanizing patients; increasing clinical team, patient, and caregiver satisfaction; and enabling more specific, tailored care for patients with dementia and at risk of delirium. This study resulted in a co-designed life storytelling intervention for patients with dementia and at risk for delirium in an acute care hospital setting. Stakeholders provided valuable information to ensure future intervention acceptability and uptake, including potential benefits, facilitators, and challenges in the acute care setting.

Implementation and outcomes in benign gynecological surgery with HUGO™ RAS system 12 months initial experience

We share our experience with the Hugo™ Robotic-Assisted Surgery system in benign gynecological surgeries. We retrospectively analyzed patients who underwent elective robotic surgeries for benign gynecological conditions at our surgical center from February 2023 to February 2024. Data collected included patient demographics, surgery indications, and outcomes. Perioperative data on port-placement time, arm configurations, docking, and console time were documented. Procedural outcome data including troubleshooting and overall satisfaction were also recorded. The primary outcome was perioperative data on port placement, docking time, arm configuration, and console time. The secondary outcome was defined as team satisfaction, system troubleshooting, arm repositioning, and complications graded 3–4 on the Clavien–Dindo Scale. A total of 60 patients underwent procedures for benign gynecological conditions using the Hugo™ RAS over the 12-month study period, primarily for pelvic endometriosis (53%), hysterectomies (27%), and adnexal surgery (10%). The mean port-placement time was 13 min and 41 s. In 31% of cases, low-port placement was used, with arm positioning being asymmetrical in 63% and symmetrical in 37%, demonstrating the system’s flexibility in customizing port configurations while optimizing cosmetic outcomes. Docking time averaged 5 min and 51 s, and console time was 1 h and 5 min. Operational challenges included arm tremors and limited workspace for the assistant. This study details our knowledge using the Hugo™ RAS. Learning curves of port placement, arm positioning, docking, and procedure time can be rapidly adapted in a well-trained team. Our experience suggests the technology is still in its learning curve period.

Utilizing Project Management Techniques to Model Critical Success Factors in Large-Scale Construction Projects

This study investigates the application of project management techniques to model critical success factors (CSFs) in large-scale construction projects, utilizing Confirmatory Factor Analysis (CFA) to validate the measurement model. Through factor level analysis, eight distinct categories of CSFs were identified, highlighting their significance in project management success. The structural model analysis revealed positive correlations between project management success and CSFs, impacting project-level outcomes such as customer satisfaction, team satisfaction, and project profitability. Strong predictive validity and appropriate model fit were demonstrated through R-squared and Q-squared values, as well as WarpPLS analysis. The study's theoretical implications include a clear differentiation between project management success and project success, while practical implications underscore the importance of leveraging success factors to enhance project outcomes. Overall, the research provides valuable insights for improving the management and performance of large-scale construction projects.

Unveiling Team Dynamics:The Effect of the Four Horsemen in Co-Founder Conflicts on Team Satisfaction

Unveiling Team Dynamics:The Effect of the Four Horsemen in Co-Founder Conflicts on Team Satisfaction

Subanesthetic Dose of Esketamine Improves the Sedative and Analgesic Effects of Dexmedetomidine and Remifentanil in Liposuction Anesthesia: A Prospective, Double-Blinded, Randomized Controlled Trial.

Esketamine have anesthetic and analgesic properties. This study aimed to observe the enhancing effect of subanesthetic doses of esketamine (0.15-0.3 mg/kg/h) with dexmedetomidine and remifentanil during anesthesia for liposuction surgery. A total of 155 subjects were randomized with a 1:1 ratio to Group E (esketamine-dexmedetomidine/remifentanil, n=78) or Group C (saline-dexmedetomidine/remifentanil group, n=77). The primary outcome was satisfaction of patient and surgical team with the procedure. The secondary outcomes were the postoperative Athens Insomnia Scale (AIS) and Hospital Anxiety and Depression Scale (HADS) scores, hemodynamic and respiratory changes, drug consumption, adverse event rates, and predictors associated with patient satisfaction. Patient and surgical team satisfaction with the procedure was significantly higher in Group E than in Group C (4.7 ± 0.6 vs 4.2 ± 0.7, P < 0.001; 4.7 ± 0.5 vs 4.4 ± 0.7, P = 0.005). The postoperative AIS (4 [1, 6] vs 5 [2, 9], P = 0.012) and HADS-A (1 [0, 3] vs 2 [0, 6], P = 0.012) scores were significantly lower in Group E than in Group C. Hemodynamic and respiratory parameters were more stable in Group E than in Group C, with the lower opioids consumption of sufentanil (0 [0, 4] vs 5 [2.5, 7.7], P < 0.001) and remifentanil (700 [480, 900] vs 800 [500, 1200], P = 0.023) in Group E compared to Group C. On ordinal logistics regression, postoperative sleep quality (OR, 0.70; 95% CI, 0.62-0.79), anxiety level (OR, 0.77; 95% CI, 0.62-0.95) and recovery time in post-anesthesia care unit (PACU) (OR, 0.69; 95% CI, 0.56-0.98) were identified as significant predictors associated with patient satisfaction. A subanesthetic dose of esketamine (0.15-0.3 mg/kg/h) as an adjuvant can improves the sedative and analgesic effects of dexmedetomidine and remifentanil during anesthesia for liposuction surgery. ChiCTR2400080363.

Agile Project Management Impacts Software Development Team Productivity

The agile nature of the software development sector calls for flexible and effective project management techniques. Agile Project Management (APM) is emerging as a significant method that supports team cooperation, iterative improvement, and flexibility. This paper looks at how agile project management might affect software development team output. This study investigates the primary Agile methodologies Scrum and their impact on team productivity by means of a thorough literature review and empirical analysis. A mixed-methods approach employs qualitative comments and quantitative measures to provide a comprehensive view of output changes. We examine several software development teams inside a mid-sized technology company over 12 months using a case study approach, comparing productivity measures before and after Agile practices, including team satisfaction, development pace, and code quality. Furthermore, team member surveys and interviews offer an understanding of the supposed advantages and difficulties of switching to Agile approaches. Teams showing more efficiency, improved communication, and better morale point to a notable rise in productivity. Notable improvements included improved adaptability to shifting project needs and a shorter time-to-market for software products. This paper offers an insightful analysis of Agile Project Management's ability to revolutionize software development processes, helping companies trying to improve project results. This study has consequences for managers and practitioners because it provides valuable instructions for implementing Agile approaches to achieve the best team performance. Future directions of study will include investigating the long-term effects of Agile methods and their relevance in various organizational settings.

Transforming youth sports team performance in the Era of digitalization: The Interplay of charismatic leadership, satisfaction, and team engagement drivers

In sports, teamwork plays an vital role in improving performance. It makes the individuals nurture an environment of team dynamics, acquaintance, and instructor support. It collaboratively synergizes a team's satisfaction and performance, and thereby its ability to achieve global success. This study examines how charismatic leadership affects team performance in the context of digitalization, focusing on employee satisfaction and team engagement. A survey of 409 participants from the sports industry was conducted to assess their perceptions of leadership style, satisfaction, and engagement. Using a Likert scale, the survey identified correlations between charismatic leadership and key team outcomes. The analysis demonstrates the significant impact of charismatic leadership on enhancing satisfaction and driving team engagement, offering valuable insights for leaders aiming to boost team performance in a digitally transformed workplace.

Primary Care Occupational Therapy: Diagnoses, Outcomes, Reimbursement, and Team Satisfaction

Primary Care Occupational Therapy: Diagnoses, Outcomes, Reimbursement, and Team Satisfaction

대학 교양수업에서 프로젝트기반학습 성과에 영향을 미치는 수업 요인 분석

Objectives Establishing team satisfaction, task authenticity, the quality of instructor feedback, task burden, and the appropriateness of assessment as instructional factors for project-based learning in university liberal arts courses, this study investigated the moderating effects of emotional intelligence on the relationship between each instructional factor and perceived team achievement. Methods After conducting a pre-survey to measure emotional intelligence among 72 students enrolled in a liberal arts course, a six-week project-based learning was implemented. Following the conclusion of the project-based learning, a post-survey was conducted to measure the quality of five instructional factors and team achievement. Initially, independent sample t-tests and one-way ANOVA were conducted to examine whether there were dif-ferences in the measured variable values based on participants' gender, grade, and major. Subsequently, using Process Macro v4.20 and Model 1, the relationship between project-based learning instructional factors and team achievement was analyzed, as well as the moderating effects of emotional intelligence. Results The relationship between team satisfaction and team achievement as well as the appropriateness of as-sessment and team achievement, was found to be significantly moderated by emotional intelligence. Emotional intelligence was revealed to be particularly effective in enhancing team achievement when team satisfaction and the appropriateness of assessment were relatively low. Conclusions To enhance the success of project-based learning in university liberal arts courses, it is evident that, in addition to emotional intelligence, consideration must be given to all six instructional factors when designing and implementing the course. Attention should be directed towards devising strategies to enhance emotional in-telligence, especially when team satisfaction and assessment appropriateness are not ensured.

Racial and Ethnic Concordance Between the Patient and Anesthesia Team and Patients' Satisfaction With Pain Management During Cesarean Delivery.

Racial and ethnic concordance between patients and health care providers increases patient satisfaction but has not been examined in obstetric anesthesia care. This study evaluated the association between racial and ethnic concordance and satisfaction with management of pain during cesarean delivery (PDCD). This was a secondary analysis on a cohort of patients undergoing cesarean deliveries under neuraxial anesthesia that examined PDCD. The outcome was satisfaction, recorded within 48 hours after delivery using the survey question, "Overall, how satisfied are you with the anesthesia care during the C-section as it relates to pain management?" Using a 5-point Likert scale, satisfaction was defined with the answer "very satisfied." Participants were also asked, "If you have another C-section, would you want the same anesthesia team?" The exposure was racial and ethnic concordance between the patient and anesthesia team members (attending with a resident, nurse anesthetist, or fellow) categorized into full concordance, partial concordance, discordance, and missing. Risk factors for satisfaction were identified using a multivariable analysis. Among 403 participants, 305 (78.2%; 95% confidence interval [CI], 73.8-82.1) were "very satisfied," and 358 of 399 (89.7%; 95% CI, 86.3-92.5) "would want the same anesthesia team." Full concordance occurred in 18 (4.5%) cases, partial concordance in 117 (29.0%), discordance in 175 (43.4%), and missing in 93 (23.1%). Satisfaction rate was 88.9% for full concordance, 71.8% for partial concordance, 81.1% for discordance, and 78.5% for missing (P value = .202). In the multivariable analysis, there was insufficient evidence for an association of concordance with satisfaction. Compared to full concordance, partial concordance was associated with a nonsignificant 57% (95% CI, -113 to 91) decrease in the odds of being satisfied, discordance with a 29% (95% CI, -251 to 85) decrease, and missing with a 39% (95% CI, -210 to 88) decrease. Risk factors for not being "very satisfied" were PDCD, anxiety disorders, pregnancy resulting from in vitro fertilization, intravenous medication administration, intrapartum cesarean with extension of labor epidural, having 3 anesthesia team members (instead of 2), and a higher intraoperative blood loss. Our inability to identify an association between concordance and satisfaction is likely due to the high satisfaction rate in our cohort (78.2%), combined with low proportion of full concordance (4.5%). Addressing elements such as PDCD, anxiety, intravenous medication administration, and use of epidural anesthesia for cesarean delivery, and a better understanding of the interplay between concordance and satisfaction are warranted.

Implementing Behavioral Optimization and Outcomes Support Team in a Medical/Surgical Telemetry Unit.

A community hospital reported 21 staff assaults with injuries and 242 emergency response code green (CG) calls for violent behaviors, resulting in a loss of time in the 2022 fiscal year. Evidence has shown that exposure to violent behavior can compromise effective patient care and lead to job dissatisfaction, high turnover, and higher healthcare costs. This quality improvement project aims to develop and implement behavioral optimization and outcome support team (BOOST) in a medical-surgical telemetry unit to reduce patient-to-staff assaults/injuries. BOOST was piloted for 15 weeks; process data included staff knowledge and satisfaction with BOOST; outcome data included the number of BOOST and CG calls and staff assaults/injuries. The team members included registered psychiatric nurses, nursing supervisors, and security officers. Data were collected and analyzed weekly using a run chart. The survey data demonstrated increased staff knowledge of the behavioral response team and staff satisfaction with the BOOST implementation. No staff injuries or assaults were reported during the BOOST implementation. Behavioral optimization and outcome support team was effective in de-escalating patients and the team provided support to nursing staff. BOOST utilization can effectively reduce assaults and injuries in the workplace.

Effects of Explanation Types on User Satisfaction and Performance in Human-agent Teams

Automated agents, with rapidly increasing capabilities and ease of deployment, will assume more key and decisive roles in our societies. We will encounter and work together with such agents in diverse domains and even in peer roles. To be trusted and for seamless coordination, these agents would be expected and required to explain their decision making, behaviors, and recommendations. We are interested in developing mechanisms that can be used by human-agent teams to maximally leverage relative strengths of human and automated reasoners. We are interested in ad hoc teams in which team members start to collaborate, often to respond to emergencies or short-term opportunities, without significant prior knowledge about each other. In this study, we use virtual ad hoc teams, consisting of a human and an agent, collaborating over a few episodes where each episode requires them to complete a set of tasks chosen from available task types. Team members are initially unaware of the capabilities of their partners for the available task types, and the agent task allocator must adapt the allocation process to maximize team performance. It is important in collaborative teams of humans and agents to establish user confidence and satisfaction, as well as to produce effective team performance. Explanations can increase user trust in agent team members and in team decisions. The focus of this paper is on analyzing how explanations of task allocation decisions can influence both user performance and the human workers’ perspective, including factors such as motivation and satisfaction. We evaluate different types of explanation, such as positive, strength-based explanations and negative, weakness-based explanations, to understand (a) how satisfaction and performance are improved when explanations are presented, and (b) how factors such as confidence, understandability, motivation, and explanatory power correlate with satisfaction and performance. We run experiments on the CHATboard platform that allows virtual collaboration over multiple episodes of task assignments, with MTurk workers. We present our analysis of the results and conclusions related to our research hypotheses.

Regional Disparities Among Teams in Selected Countries with a Focus on Age Variations

The aim of this article is to investigates the impact of age and geographical differences onteam satisfaction and interaction within selected European countries. In the context of anincreasingly multicultural society, characterized by diverse ethnicities, cultures, races, religions,ages, and genders, this study examines the impact of internal disparities influenced byregional factors on social dynamics, with a particular focus on team dynamics across differentgeographical locations and their influence on social cohesion. Amid demographic andtechnological shifts emphasizing the growing significance of age, this research investigateswhether individuals under the age of 36, residing in major urban areas, experience lowerlevels of team satisfaction and interaction compared to their older counterparts and thosefrom smaller towns. Utilizing a dataset comprising 250 participants from leisure, work, andsports teams across Czechia, Slovakia, Hungary, and Germany, the study explores variationsin team satisfaction among different age groups and regional backgrounds. This papercontributes to the understanding of how multicultural environments affect team dynamics,highlighting the importance of considering both age and regional factors in assessing teamsatisfaction within both work and recreational settings.

Examining Diversity and Team Satisfaction: A Quantitative Analysis in Czech Urban and Rural Contexts

From the historical development of the Czech Republic, regional differences in cultural, social, working, free-time activities and others are noticeable. If we look at the fact that people of different ages, from different social groups, residences, ethnicities move around us. The null hypothesis is that women from smaller cities are happier in a team than people from big cities over the age of 45. The research was conducted on 113 respondents from five cities and ten teams were approached for research within the Czech Republic. These were sports and work teams in the following cities: 2 large cities of Prague, Brno. 3 small towns Šumperk, Hustopeče, Otrokovice. The teams consisted of both women and men in the 25-68 age group. The questionnaire survey was evaluated using the Kruskal-Wallis test. The Kruskal-Wallis test refuted the zero hypothesis.

Growth experience and satisfaction in healthcare project teams: the nonlinearity of autonomy and its interaction with task interdependence

ABSTRACT From the learning and development approach of work design, this study examined how individual autonomy influences team members’ positive experiences, such as growth experience and satisfaction, in healthcare project teams in which team members have routine duties. Drawing from an extended model of the autonomy-performance relationship, this study tested the inverted U-shaped effects of individual autonomy on growth experience and team satisfaction, and the moderating role of task interdependence in these effects. Project teams from a non-profit healthcare organisation in the U.S. in which health professionals perform their daily routines along with project responsibilities were invited to participate. The research models were tested using the data from a final sample of 274 team members across 50 project teams. Findings revealed the inverted U-shaped relationships of individual autonomy with growth experience and team satisfaction, which echoes the too-much-of-a-good-thing arguments in management. This study also demonstrated that task interdependence, as a structural mechanism, moderates the above relationships, advancing an understanding of the trade-off relationship between individual autonomy and task interdependence. This study provides theoretical and practical insights for HRD scholars and practitioners into successful project task design for members’ growth experience and satisfaction.

Fostering Innovative Learning and Satisfaction in Virtual Teamwork: Shedding Light on Apprentices

Purpose: The digital transformation and the increased use of technologies have changed the world of work severely. With it, collaboration and cooperation methods among employees. Therefore, new ways of working together must be applied to work in an international and digital working environment. For Vocational Education and Training (VET), developing new (transversal) competencies to engage in virtual teamwork is necessary to adequately prepare young professionals for the present and future labor market. However, there is little research on the current situation in VET regarding virtual teamwork. Approach: We deployed a cross-sectional design and collected data from N = 181 commercial apprentices in Germany regarding virtual teamwork. We analyze our data using Partial Least Squares Structural Equation Modeling (PLS-SEM) to examine the interrelationships between input, process, and outcome variables to foster satisfaction and innovative learning in virtual teams as desired targets of VET. To assess these results regarding virtuality, the complexity of tasks, gender of the apprentices, and the size of the training firms, we derived a multigroup analysis (MGA) of our model. Findings: The results indicate that organizational factors have the most significant influence concerning the relationship between input and process factors. Surprisingly, the technical affinity of individuals has only a minor effect. Regarding the relationship between process and outcome factors, motivation and responsibility have the highest impact on innovative learning, whilst communication culture severely affects the perceived satisfaction in virtual teamwork. Conclusion: The findings lead to valuable insights on factors influencing virtual teamwork in VET and can help to design learning programs to prepare young professionals to smoothly transition to and successfully master their future working environments by using new ways of collaboration and cooperation. This is particularly relevant for VET, as prior research has focused primarily on primary and secondary education. Lastly, we identify potential scales and items that help capture some of the inherent constructs of virtual teamwork.