Interdependent criteria play a crucial role in complex decision-making across various domains. Traditional methods often struggle to evaluate and prioritize criteria with intricate dependencies. This paper introduces a generalized method integrating the analytic network process (ANP), the decision-making trial and evaluation laboratory (DEMATEL), and the consistent fuzzy analytic hierarchy process (CFAHP) in a fuzzy environment. The Drazin inverse technique is applied to derive a fuzzy total priority matrix, and we normalize the row sum to achieve the steady-state fuzzy priorities. A numerical example in the information systems (IS) industry demonstrates the approach’s real-world applications. The proposed method derives narrower fuzzy spreads compared to the past fuzzy analytic network process (FANP) approaches, minimizing objective uncertainty. Total priority interdependent maps provide insights into complex technical and usability criteria relationships. Comparative analysis highlights innovations, including non-iterative convergence of the total priority matrix and the ability to understand interdependencies between criteria. The integration of the FANP’s network structure with the fuzzy DEMATEL’s influence analysis transcends the capabilities of either method in isolation, marking a significant methodological advancement. By addressing challenges such as parameter selection and mathematical complexity, this research offers new perspectives for future research and application in multi-attribute decision-making (MADM).
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