Introduction: In the dynamic landscape of healthcare administration, the role of hospital office staff is pivotal for maintaining the seamless functioning of the hospital. Training Needs Assessment is a proactive approach to aligning the skills of hospital office staff with the evolving demands of the healthcare landscape, ensuring compliance and promoting excellence in administrative practices and, consequently, contributing to improved patient outcomes.Objective: This study aims to identify the training needs of hospital office staff in the National Hospital of Sri Lanka (NHSL).Methodology: A descriptive cross-sectional study was conducted in NHSL with the office staff from June to August 2023. The total population was 181. Among them, 123 people were selected from simple random sampling proportionately to the category. The self-administered questionnaire was used to collect the data. The questionnaire assessed the activities and capabilities of office staff necessary for their daily tasks. Participants were asked to score these activities based on their importance and current performance level. Mean scores for the importance of the training areas and current performances were calculated, and gaps were identified by subtracting. Training needs with the highest gaps (gap equal or more than 2) were prioritized as training needs for office staff in NHSL.Results: Procurement for the public sector, handling audit inquiries, file management including personal file management, salary conversion, pension management, gathering, organizing, analyzing statistically, & disseminating data and information were prioritized as training needs for next year.Conclusions and recommendations: Those prioritized training needs were included in the next year's (2024) annual action plan with the permission of the Deputy Director General -NHSL.
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