Role Of Information Technology Capability Research Articles

Delving the impact of adaptability and government support in small‐and medium‐sized enterprises business resilience: The mediating role of information technology capability

AbstractThe main aim of this study is two‐fold. First, we examine the combined effect of small‐and medium‐sized enterprises' (SMEs) adaptability, government support and information technology capability in business resilience. Second, we study the mediating effect of information technology capability on the proposed direct relationships. A total of 211 SMEs participated in this survey voluntarily. The proposed model and hypotheses were tested using variance‐based structural equation modelling. The findings disclosed that SMEs’ adaptability and information technology capability are positively related to business resilience. In terms of government support, it is not significantly related to SMEs’ business resilience, while a mediation result is uncovered between government support and business resilience. Additionally, the results revealed that information technology capability mediates the relationship between adaptability and business resilience. Based on the theoretical implications of the existing literature on the SMEs’ business resilience, this study also provides several useful managerial implications for business resilience enhancement.

The Mediating Role of Performance Measurement System in the Relationship between Information Technology Capabilities and University Performance

To improve performance, higher education institutions (HEIs) have attempted to formulate performance measurement system (PMS) policy and information technology (IT) development. The purpose of this study is to examine the role of IT capability on financial performance and operational performance of private HEIs in Indonesia through PMS implementation as mediating variable. Using purposive sampling method, 149 questionnaire responses obtained from private HEIs located on Java Island, Indonesia. The respondents are head of human resource and finance department and person in charge of technology and information systems in the sample universities. The data were analysed using the Structural Equation Modelling (SEM) method. This study found that IT capabilities were only associated with both financial and operational performance indirectly through PMS implementation. Thus, this study confirmed that PMS played a role as mediating variable. This study contributes to the develop the body of knowledge, especially related to the role of IT capabilities and PMS role in enhancing both the financial and operational performance of HEIs. Practically, this research provides beneficial suggestions for HEI management to improve HEI performance.

Effects of Service Quality on Students' Satisfaction in Nigerian Higher Education Institutions. The Moderating Role of Information Technology Capability

Effects of Service Quality on Students' Satisfaction in Nigerian Higher Education Institutions. The Moderating Role of Information Technology Capability

The Moderating Role of IT Capability on Green Innovation and Ambidexterity: Towards a Corporate Sustainable Development

Green innovation (GI) is widely regarded as a strategy for pursuing sustainable corporate development. Drawing from the organisational information processing theory, this study investigates the moderation effect of information technology (IT) capability in shaping the impacts of ambidexterity and two types of GI practices, green product innovation (GPDI) and green process innovation (GPCI). Using a selective sampling of 368 firms in China, this study validates a 30-item measurement scale and approves the proposed theoretical model. The data obtained were then analysed using the structural equation modelling (SEM) executed by the AMOS 23 application. The results confirm the vital role of two sides of ambidexterity, namely, exploitation and exploration, in improving GI and the positive effects of GI on sustainable corporate development (i.e., environment, social, and financial sustainability). More importantly, IT capability only positively moderates the relationship between GI and one side of ambidexterity, i.e., exploitation. This study contributes to the strategies to better prepare companies in developing markets to achieve GPDI and GPCI as core competencies. Findings also provide evidence for practitioners to invest in GI to facilitate better corporate sustainability.

Understanding the relationship between IT capabilities and operational agility: a multi-method approach

PurposeThe system of information technology (IT)-oriented resources and processes that organizations need to develop to achieve operational agility remains unclear. The study research seeks to extend existing competency literature by incorporating the unique contextual nuances of the relationship between IT capabilities and operational agility.Design/methodology/approachUsing a multi-method approach, this paper presents a theoretical framework of IT-enabled operations strategy that conceptualizes the role of IT capability in leveraging resources and processes for operational agility. Drawing on operations and information systems research, the authors advance that IT enables operational agility through two dimensions. From the perspective of a resource-based operations strategy, the authors explore the role of IT in resource-leveraging activities by investigating the nonlinear relationship between IT infrastructure and IT reconfiguration. From the perspective of a process-oriented operations strategy, the authors explore the role of IT in process-enhancing activities by investigating the nonlinear relationship between IT coordination and IT integration.FindingsThe study results, based on a sample of 113 organizations in Europe, Asia and North America, show that the interaction between IT infrastructure and IT reconfiguration positively influences operational agility, hence showing complementarity between the two constructs, while the interaction between IT coordination and IT integration negatively affects operational agility, hence indicating substitutability between the two constructs. A series of 62 interviews and a case study of Carrefour were further conducted to validate the field survey's results and to provide a finer grained explanation of the research model and quantitative findings.Originality/valueThe study findings offer an alternative explanation of the inconsistent relationship between IT capability and operational agility.

The Impact of Big Data Management Capabilities on the Performance of Manufacturing Firms in Asian Economy During COVID-19: The Mediating Role of Organizational Agility and Moderating Role of Information Technology Capability.

The main purpose of this study is to examine the impact of the big data management capabilities on the performance of manufacturing firms in the Asian Economy during coronavirus disease 2019 (COVID-19). In addition to this, this study is also planned to examine the mediating role of organizational agility in the relationship between the big data management capabilities and the performance of Chinese manufacturing firms during COVID-19. Last, this study has examined the moderating role of information technology capability in the relationship between the big data management capabilities and performance of Chinese manufacturing firms during COVID-19. This study adopted the quantitative method of research with a cross-sectional technique. This study employed a questionnaire to gather the data as a research instrument. This study has used the purposive sampling method by keeping in mind the context of this study. Employees of the Chinese SMEs that were at least 10 years old were the population of this study. The research model was being analyzed by employing the “partial least squares” technique through statistical software the Smart PLS version 3. The results are in line with the proposed hypothesis. This study contributed to the literature by suggesting characteristics that promote or prevent the organization from successfully implementing big data and pointed out that showing resistance in information management system implementation may have different effects on the organization. Besides, the study also discussed the relationship between such information systems and the organization. Findings of these two factors provide insights for the practitioners and researchers in assessing the success or failure of organizations for using big data.

The Mediating role of Information Technology Capability on Relationship Between Technology Intelligence And Performance of Selected Manufacturing Firms in FCT-Abuja, Nigeria

The Mediating role of Information Technology Capability on Relationship Between Technology Intelligence And Performance of Selected Manufacturing Firms in FCT-Abuja, Nigeria

The Mediating role of Information Technology Capability on Relationship Between Technology Intelligence And Performance of Selected Manufacturing Firms in FCT-Abuja, Nigeria

The Mediating role of Information Technology Capability on Relationship Between Technology Intelligence And Performance of Selected Manufacturing Firms in FCT-Abuja, Nigeria

The central role of IT capability to improve firm performance through lean production and supply chain practices in the COVID-19 era

Today, global competition entails companies having an advantage in supply chain networks to pursue superior performance. This work examines the link between information technology (IT) capability with the firm performance by adopting a lean production approach, vendor-managed inventory, and supply chain practices. The study has surveyed the population of the manufacturing company in East Java, Indonesia, using a questionnaire with a five-point Likert scale. A total of 111 manufacturing companies (medium and large) were selected from 5420 manufacturing companies listed in the Industrial Department of East Java. The partial least square (PLS) technique was used to analyze the data, using the SmartPLS software version 3.3. Thirteen hypotheses in this study were developed to investigate. The result revealed that all hypotheses of direct relationship were supported. IT capability directly affects lean production, vendor managed inventory, and supply chain practices. Moreover, lean production, vendor-managed inventory, and supply chain practices improve firm performance. Further analysis also indicated that all hypotheses of indirect hypotheses were supported except hypothesis one hypothesis (H9). IT capability indirectly improves firm performance through lean production, vendor-managed inventory, and supply chain practices. The result provides insight for managers and policymakers on enhancing firm performance by improving its IT capability, adopting lean production, vendor-managed inventory, and supply chain practices. This research contributes to reinforcing the supply chain management theory.

Impact of knowledge search on product and process innovation: mediating role of absorptive capacity and moderating role of IT capability

PurposeMore enterprises adopt open innovation by breaking technological or organizational boundaries to seek internal and external knowledge when they face a fiercely competitive environment, complex market demands, and increasingly rapid technological change. In this context, a knowledge search strategy is regarded as an effective means of obtaining inside and outside resources and an important way to break the innovation bottleneck. Moreover, information technology (IT) is deemed an important asset for sourcing knowledge, whereas absorptive capacity is seen as an indispensable ability for utilizing novel knowledge. Thus, this paper aims to test the role of knowledge search in open innovation and examine the mediating effect of absorptive capacity and the moderating effect of IT capability.Design/methodology/approachUsing a sample of 1,088 Chinese firms’ data collected by the World Bank in 2012, this paper employs logistic regression to test the hypotheses.FindingsThis study finds that local and boundary-spanning search strategies positively influence both product and process innovation, and absorptive capacity has a mediating role in the relationships between knowledge search and product and process innovation. Moreover, IT capability has a positive moderating effect on the relationship between local search and innovation performance; however, IT capability strengthens the relationship between boundary-spanning search and process innovation while weakens that between boundary-spanning search and product innovation.Originality/valueThis study explores the impact of different knowledge search behaviors on different types of innovation and probes the role of absorptive capacity and IT capability in mediating and moderating the above relationships. By drawing on knowledge-based theory and cognitive-developmental theory, this paper provides a novel perspective to explain the mechanism between knowledge search and innovation performance.

High-performance work systems and open innovation: moderating role of IT capability

PurposeThis study aims to explore the impact of high-performance work systems (HPWS) on open innovation and the moderating role of information technology (IT) capability on the relationship between HPWS and open innovation.Design/methodology/approachThis study conducted a questionnaire survey in the industrial parks of the Yangzi River Delta in China and obtained 108 useful responses.FindingsHPWS positively impacts open innovation. IT exploration capability strengthens the relationship between HPWS and open innovation, whereas IT exploitation capability and ambidexterity do not strengthen such relationship.Research limitations/implicationsFirms should use HPWS to improve employees' motivation of external learning and searching for enhancing innovation openness. They should acknowledge the enabling role of IT exploration capability in facilitating employees' learning and searching toward open innovation and discreetly develop IT exploitation capability and ambidexterity during external knowledge searching, which may not achieve the desired facilitation purpose.Originality/valueThis study contributes to human resource management (HRM) by suggesting that a new antecedent, which is HPWS in our case, should be taken into account when considering the influence of HRM in the process of open innovation. This study has important implications for HPWS, IT capability and open innovation; open innovation can be improved by using HPWS and IT capability. This study also expands IT ambidexterity to HRM and innovation studies.

Information technology capability and organisational agility: A study in the Canary Islands hotel industry

Investments in information technology (IT) by the hotel sector are becoming increasingly important. However, it is necessary to analyse the extent to which IT contributes to hotels being ‘agile’ in responding to changes in the environment. The paper analyses the mediating and moderating role of IT capability in the relationship between IT uses and hotel agility. Results demonstrate the mediating role of IT capability, confirming IT uses affect organisational agility not only directly but also indirectly by improving the ability to manage technological resources. However, the role of IT capability as a moderator is not confirmed in this research. Such findings provide guidance to hotel managers to improve IT management and applications, suggesting future lines of research.

The Influence of Information Technology Capability on Virtual Integrated Network Capability of Shipbuilding Industry Chain

To enhance the competitiveness of the shipbuilding industry chain and give full play to the role of information technology capability on the virtual integrated network capability of shipbuilding industry chain, and study on the influence of information technology capability on the virtual integrated network capability of shipbuilding industry chain, this paper chose a number of Shipbuilding Groups and related enterprises as research object and distributed questionnaires to them, then built hypothesis by using qualitative research and using structural equation model (SEM) to give quantitative data to test the hypothesis. The results show that information technology resources (ITR) have a direct effect on the virtual integrated network capacity; information technology capability building (ITCB) has no obvious effect on network adjustment capability (NAdC) of virtual integrated network capacity, but has significant positive effects on other dimensions. And based on these results, we described in detail on how to improve the virtual integrated network capability of shipbuilding industry chain.

A Theoretical Framework of IT-Enabled Operations Strategy: A Multi-Method Approach

The pervasiveness of information technology (IT) forces organizations to develop capabilities in order to leverage IT-oriented resources and processes in operations. However, the system of IT-oriented resources and processes that organizations need to develop to achieve operational competency remains unclear. Using a multi-method approach that combines quantitative and qualitative data analyses, this paper presents a theoretical framework of IT-enabled operations strategy that conceptualizes the role of IT capability in leveraging resources and processes for operational agility. Drawing on operations and IT business value research, we advance that IT enables operational agility through two dimensions: resource leveraging and process enhancing. From the perspective of resourced-based operations strategy, we explore the role of IT in resource leveraging by investigating the nonlinear relationship between IT infrastructure and IT reconfiguration. From the perspective of process-oriented operations strategy, we explore the role of IT in process enhancing by investigating the nonlinear relationship between IT coordination and IT integration. Our PLS results, based on a sample of 113 organizations in Europe, Asia and North America, show that the interaction between IT infrastructure and IT reconfiguration positively influences operational agility, hence showing complementarity between the two constructs, while the interaction between IT coordination and IT integration negatively affects operational agility, hence indicating substitutability between the two constructs. A series of 56 interviews were further conducted to validate the PLS results, and to provide finer grained explanation of the research model and quantitative findings. Our findings offer an alternative explanation of the inconsistent relationship between IT capability and operational agility found in the literature.

The moderating role of information technology capability in the relationship between supply chain collaboration and organizational responsiveness

PurposeThe purpose of this paper is to propose a model to test the relationship between supply chain collaboration (SCC) and organizational responsiveness. Three types of information technology (IT) capability are considered as moderators in this relationship.Design/methodology/approachThe study conducted a questionnaire survey of 208 firms from various industries in China. Hierarchical regression analysis was used to test the hypotheses.FindingsSCC positively affects organizational responsiveness. Both outside-in and spanning IT capability positively moderates this relationship, whereas inside-out IT capability has a negative moderating effect on this relationship.Originality/valueThis research extends the knowledge regarding the value creation process of SCC from an organizational learning perspective. The study explores the moderating roles of three types of IT capability in this process and further clarifies the relationship between SCC and organizational responsiveness.

TQM and Performance Linkage in the Microfinance Institutions: The Mediating Role of IT Capability

The link between Total Quality Management (TQM) and organizational performance measures has become of great interest to both researchers and practitioners alike during the last decade. However, a thorough literature review has revealed such relationship is not being studied in the microfinance institutions and, furthermore, on the effect on Information Technology (IT) capability of such relationship. This paper is written based on a study done to examine the nature of such relationship that revealed the mediating effect of IT capability in the relationship between TQM and the performance of Microfinance banks in Yemen. The study was conducted in 2014 using a questionnaire survey covering 78 branch managers. Using Smart Partial Least Squares (PLS), the results provide a significant relationship between TQM and microfinance institutional performance and also a significant mediating effect of IT capability on the relationship. The elements representing the variables under study are presented and some practical suggestions and contributions are highlighted in the conclusion.

Drivers and export performance impacts of IT capability in ‘born‐global’ firms: a cross‐national study

AbstractPast research focusing on large firms has argued that information technology (IT) capability enhances firm performance. However, these studies have seldom explored why firms develop IT capability, and have also left a void the understanding of the role of IT capability in Small‐ and medium‐sized enterprises (SMEs). This study attempts to fill that void by examining the effect of relevant environmental and firm‐level factors on IT capability, and the effect of IT capability on the export performance of Chinese and US born‐global firms, a special breed of export‐focused SMEs. Results indicate that environmental factors such as information intensity, and firm‐level factors such as international entrepreneurial orientation, prompt born‐global firms to develop IT capability. Further, our results also strongly emphasise the positive role that IT capability plays on the performance of born‐global firms. Finally, a comparative analysis of the Chinese and US born‐global firms revealed a lack of a cross‐cultural difference in the factors leading these firms to develop IT capability, therefore supporting the ‘convergence’ perspective in cross‐cultural research.