Technical Support Role Research Articles

Research on the Application of Geographic Information Systems in the Construction of Smart Cities

With the continuous deepening of globalization and informatization, the construction of smart cities is gradually becoming a core strategy in the process of urban modernization. In this strategy, Geographic Information Systems (GIS) play a crucial technical support role. This article adopts a case study method, taking the construction of a smart city in Nanjing as the specific research object, and deeply explores the practical application of GIS in key fields such as urban planning, environmental protection, and traffic management. Through comprehensive analysis of these examples, this article systematically summarizes the significant achievements of GIS technology in improving urban management efficiency, optimizing decision support systems, enhancing public service levels, and promoting sustainable urban development. The research results indicate that GIS technology provides solid data support and decision-making support for the core areas of cities through precise integration and analysis of geographic information. GIS technology not only optimizes the layout of urban infrastructure, but also significantly enhances the city's response to emergency events through real-time monitoring and dynamic simulation, while promoting efficient allocation and utilization of urban resources. The research conclusion points out that, GIS technology is the cornerstone of smart city construction, greatly enhancing the scientific and forward-looking nature of urban management. The effective application of GIS has opened up new avenues for intelligent and refined urban management, significantly improving the quality of life of residents and providing solid technical support for the sustainable development of cities.

Technical support as a catalyst for innovation and special project success in oil and gas

In the dynamic landscape of the oil and gas industry, technical support emerges as a pivotal force driving innovation and ensuring the success of special projects. This paper explores the multifaceted role of technical support in this sector, shedding light on its significance in maintaining operational efficiency, safety, and fostering innovation. Amidst the ever-evolving challenges faced by the industry, from fluctuating market demands to stringent regulatory requirements, technical support stands as a cornerstone in navigating complexities and driving progress. Drawing from real-world examples and industry insights, the paper elucidates the challenges and opportunities encountered in fostering innovation within the oil and gas sector. It highlights the critical role of technical support in identifying technological gaps, spearheading research and development initiatives, and facilitating the implementation of innovative solutions. Moreover, the paper delves into the realm of special projects, exploring their importance in driving strategic growth and competitive advantage. It examines the challenges inherent in executing special projects and underscores the indispensable role of technical support in mitigating risks and ensuring successful outcomes. Through a comprehensive analysis of best practices and case studies, the paper elucidates strategies for leveraging technical support as a catalyst for innovation and special project success in oil and gas. It emphasizes the importance of integrating technical support into innovation initiatives, fostering collaboration across multidisciplinary teams, and investing in advanced technologies and expertise. Ultimately, the paper underscores the transformative potential of technical support in shaping the future of oil and gas operations, driving sustainable growth, and fostering resilience in an ever-changing landscape. Keywords: Technical Support, Catalyst for Innovation, Special Project Success, Oil and Gas.

Developing a Culture of Continuous Learning for Sustainable Job Performance: TEVT Sector as Learning Organization, Pakistan.

This study explores the role of Technical Support (TS) and Leadership Support (LS) in enhancing Employee Performance (EP) through the development of a Culture of Continuous Learning (CCL) in the Technical Education and Vocational Training (TEVT) sector of southern Punjab. Data from 291 TEVT trainers were analyzed using Smart PLS4. The results show that TS and LS have a positive impact on CCL, leading to improved EP. Employee Engagement (EE) moderates these effects, revealing barriers such as overwhelmed employees, limited relevance of learning programs, and a perceived lack of support and recognition. To overcome these challenges, organizations can provide support structures like mentoring and coaching. These findings emphasize the importance of TS, LS, and CCL in enhancing EP in the TEVT sector and suggest further research to explore additional factors for improved employee performance in resource-constrained environments.

Meteorological zoning strategy for high-density cities based on urban climatic map

There is a clear link between the climate of a settlement and its potential sustainability. The development of cities should pay attention to the local geographic and topographic characteristics and the advantages (disadvantages) it brings, using as little artificial energy consumption as possible to improve the urban environment and the comfort of buildings. Environmental climate map is one of the important tools for urban meteorological zoning, which can play an effective technical support role for ecological planning and design of cities, especially high-density cities. This paper describes the meteorological characteristics of high-density cities and proposes the application of ambient climate map in heat island ventilation zoning and color zoning of high-density cities, aiming to provide research ideas for ecological zoning of high-density cities.

Copyright Governance for Online Short Videos: Perspective of Transaction Cost Economics

In recent years, copyright governance for short videos has become a hot issue of common concern in the academic community and the industry. Therefore, this study intends to explore the economic aspect of copyright governance in relation to the proliferation of infringing short videos. The short video industry of China has been taken as a case to demonstrate the copyright governance issue. Transaction cost theory has been applied to analyze the economic aspect of copyright governance in terms of four dimensions: bounded rationality, opportunism, environmental uncertainty, and asset specificity. From the perspective of transaction cost economics, the problem of short video infringement is observed to be essentially a market failure due to high transaction costs. In the short video market, substantial transaction costs are incurred in the legal transaction of copyright with these costs considered to be too high. This is especially the case when transaction costs exceed the net proceeds initially expected by short video users from the authorization, making it impossible to carry out the transaction and leading to infringement. To effectively control the copyright infringement of short videos, it is necessary to build a cross-platform information-sharing mechanism to reduce search costs, establish a unified copyright management platform to reduce coordination costs, and give full attention to the role of technical support to reduce regulatory costs.

The Role of Technical Support and Effective Communication to Successful Intervention Program on Palm Oil Mills

The palm oil mills demand the workers perform manual material still managing activities, which results in pain complaints leading to possible disability. These pain complaints can be resolved by implementing an intervention program involving all parties. Most previous studies only investigated the program implementation, and few addressed workers' behavioral responses. Organizational culture, which may affect the correlation between organizational climate and the effectiveness of intervention programs, has never been properly studied. This study aims to determine how the interaction between technical support and effective management-worker communication on the effectiveness of the intervention program by considering the influence of organizational culture. Understanding worker acceptance of intervention programs can determine how to implement them effectively. All these research variables were analyzed simultaneously using Partial Least Squares Structural Equation Modeling (PLS-SEM) software, in which data were obtained from questionnaires given to 280 people working in 20 government-owned and private-owned palm oil mills in North Sumatra Province. The results show that technical support and effective communication affect the effective intervention program, but effective communication has a bigger effect. Organizational climate mediates the effects of technical support and effective communication on effective intervention programs. Organizational culture negatively moderates the correlation between organizational climate and effective intervention programs. The dimensions of organizational culture in palm oil mills are high power distance, high uncertainty avoidance, collectivism, masculinity, long-term orientation, and restraint.

The changeable degree assessment of designed flood protection condition for designed unit of inter-basin water transfer project based on the entropy weight method and fuzzy comprehensive evaluation model

Since the 19th National Congress of the Communist Party of China, the high-quality development of China’s economy has put forward higher requirements for scientific and technological support of water safety guarantee. The flood control conditions of the design unit of water transfer project have changed to a certain extent compared with the initial design stage, especially the underlying surface of rivers and engineering conditions in the northern region have changed greatly, which has seriously affected the conveyance safety of water transfer project and the supply guarantee of water receiving area. Therefore, it is necessary to evaluate the change degree of flood control conditions in the design unit of water transfer project, and point out the weak links of flood control, so as to guide the flood control safety construction of the left bank area. In this paper, from the aspects of the change of underlying surface conditions, the actual flood discharge conditions of upstream and downstream, and the actual discharge capacity of buildings, the change of actual flood discharge conditions of water transfer project design unit compared with the original flood control design conditions is comprehensively considered. According to the principle of relatively independent, quantifiable and easy to obtain between indexes, the evaluation index system of flood control design condition change is established, On the basis of determining the classification standard for the quantitative and qualitative indexes, the entropy weight and fuzzy mathematics comprehensive evaluation model are used to evaluate the change degree of the current flood discharge conditions and the original flood control design conditions of each design unit of the water transfer project. For the units with large changes in flood control design conditions in the evaluation results, corresponding measures to eliminate risk factors and risk control will be taken. Finally, taking the flood control risk evaluation of a management office in a large-scale water transfer project as an example, this paper evaluates the change degree of the current flood discharge conditions and the original flood control design conditions of 16 three-level units in the management office. The results show that there are 6 three-level units with changes in the original flood control design conditions, including 4 great changes and 2 significant changes. The application example shows that the entropy weight and fuzzy mathematics comprehensive evaluation model can accurately reflect the change degree of each three-level design unit in the management office, and play a certain technical support role in the study of the performance change law in the life cycle of water transfer project and the theory of water transfer project and service environment evaluation. PACS: J0101

Technical Aspects of Intensive Care Unit Management: A Single-Center Experience at a Tertiary Academic Hospital.

PurposeSpecial technical issues associated with the function and maintenance of medical devices arise in intensive care units (ICUs). This study explored the level of comfort of ICU staff in dealing with selected equipment, the factors that are associated with the staff’s ease of adaptation to new technologies, and the role of technical support staff.Patients and MethodsThis is a single-center cross-sectional questionnaire-based survey that was conducted in February 2018 and targeted nurses working in the ICUs of King Saud University Medical City in Riyadh, Saudi Arabia.ResultsAmong the 297 nurses who completed the survey, almost all of the respondents (99.3%) were aware of the ICU equipment preventive maintenance program. Most of the nurses had received training on how to use infusion pumps (96.2%), cardiac monitoring systems (78.0%), and cardiac defibrillation devices (73.9%). Sixty nurses (20.2%) indicated that at least one super user was available for at least one device. About half of the staff reported one device whose user manual was available. Most nurses reported having no resources regarding updates on medical devices.ConclusionOur findings revealed an alarming need to address technical issues related to medical devices used in the ICU and to design a framework for the safe operation of medical devices based on international practices. It is necessary to empower the role of the super user and medical device clinical educator as well as to optimize communication between the national regulatory body of medical devices and healthcare providers, especially those working in acute care areas.

Sustainable Fault Diagnosis of Imbalanced Text Mining for CTCS-3 Data Preprocessing

At present, the method for fault diagnosis and maintenance of the CTCS-3 (Chinese Train Control System Level 3) electronic equipment relies too heavily on expert knowledge. Moreover, the use of historical fault data is not valued. This paper proposes a sustainable fault diagnosis model based on imbalanced text mining. First, to process fault data from the field recorded in natural language, natural language processing technology is used to extract fault feature words. Then, a term frequency-inverse document frequency model is used to transform the fault feature words extracted from the database into vectors. It is worth noting that imbalance in the fault samples affects the accuracy of this sustainable fault diagnosis model. To solve this problem, we use the borderline-synthetic minority over-sampling technique in the step of predicting train fault components, we also use the backpropagation neural network we proposed and the naive Bayesian model which is commonly used as a classification model, to compare the prediction accuracy of these two algorithms. The experimental results perform well, which proves that the fault diagnosis method using the backpropagation neural network can further assist engineers to complete timely repair and maintenance work. The research in this paper has played a very important role in technical support for intelligent train dispatching and command, and will also play a positive role in technical support for the automatic operation of urban rail transit under the prevention and control of the new coronavirus.

Research and Application of Precision Characterization Technology for Numerical Simulation of Side Bottom Water Reservoir

In this paper, according to the technical requirements of accurate characterization of middle and bottom water reservoir model in reservoir numerical simulation, three technical means have been used to solve the difficult problem that puzzles the technicians. The first is to establish a mixture of analytical and numerical water bodies to accurately characterize the side water energy and at the same time to reduce the effective grid to improve the operation speed of the model; the second is to solve the problem of oil reservoir simulation in long time and stratified injection wells. The application of these characteristic technologies has played a good technical support role in the high water cut development period.

Big Data in Preschool Dance Multimedia Teaching Dance Posture Correction

With the explosive growth of data and the enhancement of data openness, big data is quietly changing our daily work and life. This article mainly studies the application of big data in preschool dance multimedia teaching dance posture correction. Using a small sample control method, the body characteristics of the research subject were measured before the experiment and used as the index before the measurement; after 8 weeks of learning, the measurement was performed again and used as the index after the measurement. Then, the principle of feature plane similarity matching is used to analyze the motion posture. The experiment found that after 8 weeks of multimedia correction training, mild pelvic backwards accounted for 75% and moderate 22.2%. The results show that big data plays a technical support role in the correction of dance posture in preschool dance multimedia teaching.

Reliability of Machine-Tractor Aggregates Operation

Introduction. The development of the agro-industrial complex is impossible without creating innovative techniques and technologies. The key role in technical support of agricultural production processes is played by machine-tractor aggregates. One of their most important operational characteristics is reliability, i.e. the ability to perform specified functions, keeping over time the values of the operational indicators within the required limits. Materials and Methods. The object of the study is the reliability of machine-tractor aggregates. The methods of mathematical modeling were used for the study. The general patterns were used for special cases, taking into account the prediction of changes in parameters over time. The analytical description of machine-tractor aggregate operation reliability was based on stationary random and correlation functions. Generalized patterns were used to construct mathematical reliability models using the results of predecessor (analogue) tests. Optimal reliability of the machine-tractor aggregate operation was determined on the basis of the mathematical model of object resource. Results. There are obtained analytical dependences for the prediction of changes in reliability parameters of machine-tractor aggregate operation over time. The methods for creating reliability mathematical models are developed. Conditions affecting the functioning of the research object are determined. Discussion and Conclusion. The analysis and synthesis of research in this science field and the obtained mathematical models show that to achieve high results it is necessary to decrease the variance of factors affecting the reliability of machine-tractor aggregates.

User-Centered Adaptation of an Existing Heart Failure Telemonitoring Program to Ensure Sustainability and Scalability: Qualitative Study.

BackgroundTelemonitoring interventions for the management of heart failure have seen limited adoption in Canadian health systems, but isolated examples of telemonitoring programs do exist. An example of such a program was launched in a specialty heart failure clinic in Toronto, Canada, and a recent implementation evaluation concluded that reducing the cost of delivering the program is necessary to ensure its sustainability and scalability.ObjectiveThe objectives of this study were to (1) understand which components of the telemonitoring program could be modified to reduce costs and adapted to other contexts while maintaining program fidelity and (2) describe the changes made to the telemonitoring program to enable its sustainability within the initial implementation site and scalability to other health organizations.MethodsSemistructured interviews probed the experiences of patients (n=23) and clinicians (n=8) involved in the telemonitoring program to identify opportunities for cost reduction and resource optimization. Ideas for adapting the program were informed by the interview results and prioritized based on (1) potential impact for sustainability and scalability, (2) feasibility, and (3) perceived risks to negatively impacting the program’s ability to yield desired health outcomes.ResultsA total of 5 themes representing opportunities for cost reduction were discussed, including (1) Bring Your Own Device (BYOD), (2) technical support, (3) clinician role, (4) duration of enrollment, and (5) intensity of monitoring. The hardware used for the telemonitoring system and the modalities of providing technical support were found to be highly adaptable, which supported the decision to implement a BYOD model, whereby patients used their own smartphone, weight scale, and blood pressure cuff. Changes also included the development of a website aimed at reducing the burden on a technical support telehealth analyst. In addition, the interviews suggested that although it is important to have a clinician who is part of a patient’s circle of care monitoring telemonitoring alerts, the skill level and experience were moderately adaptable. Thus, a registered nurse was determined to be more cost-effective and was hired to replace the existing nurse practitioners in the frontline management of telemonitoring alerts and take over the technical support role from a telehealth analyst.ConclusionsThis study provides a user-centered example of how necessary cost-reduction actions can be taken to ensure the sustainability and scalability of telemonitoring programs. In addition, the findings offer insights into what components of a telemonitoring program can be safely adapted to ensure its integration in various clinical settings.

Analysis of hydrodynamic characteristics of sprays of nozzles of ICE

The automotive and tractor machinery plays an important role in technical support of agro-industrial complex at the present stage of development of agricultural production. The main energy source of these vehicles are internal combustion engines, which work is influenced highly by spraying nozzles. A comprehensive study of the qualitative indicators of their functioning allowed authors to find new practical and theoretical solutions. In the study of the hydrodynamic characteristics of spraying nozzles, a theoretical analysis was used. When replacing bayonet sprinklers in the vortex chamber diesel with multi-jet, the hydrodynamic parameters of the fuel injection process were performed. Three types of sprays were tested. The studied sprayers differ from each other in the size of a flow section, mass of a needle, the sizes and a location the holes. It causes various sizes of delivery pressure of fuel, an oscillation frequency of a needle of the sprayer and other parameters. The received calculated dependences show that with increase in a flow section with a constant residual pressure critical pressure of a wave of supply of fuel increases. So with a residual pressure of 3 MPas critical pressure of a wave makes respectively 10, 14,4, 16,7 MPas for sprays of three types. Increase in residual pressure causes increase in critical pressure of a supply wave. Due to the need of increase in critical pressure of a fuel supply wave for multiple-jet sprayers (in comparison with bayonet) we will consider influence of the nozzle spring tension pressure on the needle opening delay time. Results of calculation of delay of opening of a needle of a nozzle for bayonet and multiple-jet sprays are presented. Studies show that the size of delay of raising of a needle of a nozzle with the multiple-jet spray with a pressure of the beginning of injection Pz = 15 mpa is closest to delay size for the bayonet spray. The result revealed that the frequency of natural oscillations and their duration slightly differ from each other (no more than 5 %). Hence it can be assumed that the use of the experimental sprayers will not exert the considerable impact on operation of sprayers from the point of view of vibration characteristics.

A Balancing Act Part III: Technical support on the front lines of modern-day online education

Though a team approach is desired, many online instructors/trainers still fulfill an informally defined and delegated technical support role at least in part when time and skills allow. As we look to the future, there will be an increase in technical support demands further emphasizing the need for a comprehensive team approach to technical support.

A Balancing Act Part I: Technical Support and the Online Instructor

Technical issues can create a barrier to fully accessing and engaging in online classrooms. The need to support learners in overcoming these barriers may be addressed through a team approach or by individual instructors/trainers taking on the technical support role. While this role may not always be clearly defined or formally delegated, assuming the role of technical support in an online classroom has both benefits and drawbacks. Perceived benefits from an instructor/trainer's point-of-view include accommodating learner preferences, acquisition of new technological skills, and development of personalized responses for learners while perceived drawbacks can be seen as increased time requirements, acquisition of needless technical skills, and additional workload.

U-City 도시기반시절의 특성에 관한 연구

전 세계적으로 IT기술의 도시공간 적용이 도시 각 분야에서 추진되고 있으며, 특히 기반시설의 경우 도시의 기술적 대응의 중심적 역할을 수행하고 있다. 그러나 현재 u-City 기반시설을 기존 기반시설과 도시활동의 융합에 관한 고찰이 부족하고 실현가능한 기술을 중심으보 구축되어 중첩된 기술과 잦은 기기대체와 같은 난개발로 이어지고 있다. 이에 본 연구에서는 u-City 도시구성요소로서 기반시설의 특성에 주목하고 산업시대 기술의 국내 적용과정에서 도시기반시설의 공급과 주기를 비교 분석하여 국내 적용 시 시사점을 다루었다. 연구의 결과 첫째, 국내 u-City 기반시설의 공급은 도입기에 공공이 주도하여야 한다. 둘째, u-City 도시기반시설은 민첩한 성질이 요구되며, 이를 위해 세부요소의 규격화, 표준화가 필요하다. 셋째, IT기술과 기반시설의 융합에 따른 변화를 고려한 통합적 거시적 관점의 제도수립이 이루어져야 한다. 넷째, u-City 기반시설의 계획은 서비스, 디바이스, 시스템의 상호작용을 고려하여야 한다. IT technologies applied in the urban places are being promoted in each area. Especially infrastructure is performed in the central role of technical support in urban area. However, u-City infrastructure has lack of integrated way and concentrated on only feasible technology which cause frequent substitution and the nested technology in urban area. Therefore this study sheds light on infrastructure through a overall considerations of urban compositional elements and interactions, and apply technology in the process of the industrial era, the domestic supply of urban infrastructure and the cycle comparison-analysis deal with the domestic implications when applied. The results of the study, first, the u-City infrastructure should be supplied by public. Second, u-City infrastructure is in need of the agile character, and standardization of the subtleties is needed. Third, a new system of integrated-macroscopic perspective should be established by changes that influenced by convergences of IT technologies and infrastructures. Fourth, u-City infrastructures planning should consider interactions of services, devices and systems.

ICU Staffing: Identification and Survey of Staff Involved in Providing Technical Support Services to Australian and New Zealand Intensive Care Units

We conducted a survey of all (200) Australian and New Zealand intensive care units to determine the presence and nature of staff employed in a technical support role. Specifically, we attempted to identify staff who are formally employed in a role where they are directly responsible for the equipment used in intensive care. Of 130 returned surveys, 80 units (62%) reported not having any personnel in this role. In these units technical tasks were most commonly performed by registered nurses (79%) but were also performed by a variety of other personnel. Fifty units (38%), consisting of approximately 105 individuals providing a total of 84.3 EFTs and most commonly in public (84%) or metropolitan (70%) hospitals or level 3 (64%) intensive care units, did have one or more staff acting in a formal technical support role. The most common groups filling the technical support role were nurses (42%), technicians (24%), biomedical engineers (10%) and technologists (6%). The most common duties performed were equipment troubleshooting (92%), training (80%), equipment evaluation (80%), ordering supplies (77%), consumable evaluation (75%), equipment cleaning (73%), delivery of supplies (70%), handling product recalls (65%), equipment maintenance (65%) and sitting on hospital committees (52%). This is the first attempt to identify and understand the technical support role in Australian and New Zealand intensive care units. Numerous issues remain and future work will hopefully add to our findings, with the possibility of formal recognition of the role, training and/or accreditation and its extension into other hospital departments.

School Libraries Worldwide Going Online!

The article announces that the periodical "School Libraries Worldwide" is going online. Karen Bonnano has taken over the technical support role for the website. Anne Clyde originally designed the website for the online school libraries but unfortunately passed away on September 18, 2005. Bonnano will be helping the executives and editor of the journal to move forward on the online initiative. The journal will be published in two formats: a hard copy and an online electronic copy mounted on the website of IASL's School Libraries Online.

Moving a Health System from a Medical towards a Dietary Approach in Thailand

Amidst the picture of subclinical vitamin A deficiency in north and north-east Thailand, hospital records revealed 31 cases of infant xerophthalmia in the lower southern region in 1991. Major risk factors included inadequate breastfeeding, consumption of non-fortified sweetened condensed milk, and the presence of pneumonia, diarrhoea, or both. A survey conducted jointly by the Ministry of Public Health (MOPH) and the Institute of Nutrition, Mahidol University (INMU), indicated a public health problem of vitamin A deficiency in pre-school children. A partnership relationship was established between MOPH as an implementation agency and INMU in the technical support role towards alleviating vitamin A deficiency in the lower southern provinces. Intervention began with distribution of high-dose vitamin A capsules in the high-risk areas, followed by fortification of sweetened condensed milk with vitamin A (330 retinol equivalents/100 g). At the same time, a dietary diversification strategy was planned to promote consumption of vitamin A–rich foods in the local menus or fish chips enriched with chicken or beef liver. No new cases of xerophthalmia have been reported since 1995. Periodic subsample surveys indicated that the severity of the problem has declined to a subclinical stage. Key elements of progress include partnership between MOPH and INMU from planning to implementation, transition of MOPH to a more preventive and promotive approach, continuous communication from top to grass-roots-level officers, and coupling of research with programmes.