AbstractAn essential feature of finite element methods of analysis for symmetrically loaded shells of revolution is the setting up of equations representing the response of a short ‘ring’ element to edge loading.In this paper the axisymmetric behaviour of a short elastic cylindrical shell element under edge loading is described in a new way by means of a matrix which is a combination of stiffness, flexibility and ‘neutral’ sub‐matrices. The coefficients of the matrix are derived direct from the equations of the problem, which involves a trivial amount of work in comparison with conventional methods.The corresponding matrix for a short section of an arbitrary shell of revolution is set up with little additional effort, and its use is described for calculation of edge response coefficients for portions of spherical shells.Finally, the method is used to study by iteration the behaviour of a thin spherical shell of viscous material containing a rigid boss which is loaded radially inwards: changes in meridional profile are followed as deformation proceeds. Results are presented for both linear and non‐linear viscous material.