Organizational Reputation Research Articles

NMR metabolomics as a complementary tool to brix-acid tests for navel orange quality control of long-term cold storage.

Quality control plays a crucial role in maintaining the reputation of agricultural organizations by ensuring that their products meet the expected standards and preventing any loss during the packaging process. A significant responsibility of quality control is conducting periodic product assessments. However, subjective interpretation during physical inspections of fruits can lead to variability in reporting. To counter this, assessing total soluble solids (Brix) and percent acidity (Acid) can provide a more objective approach. Nevertheless, it is essential to note that many fruit metabolites can impact these parameters. Nuclear magnetic resonance (NMR) spectroscopy, particularly 1H-NMR, has become a popular tool for quality control in recent years due to its precision, sample preservation, and high throughput analysis. This manuscript investigates if the standard Brix/Acid tests are directly related to the levels of metabolites during cold storage. Using citrus as the model system, a metabolomics analysis was conducted to identify patterns in the cold storage metabolite profiles of the juice, albedo, and flavedo tissues. The results show that Brix (or total dissolved solids) correlates well with sucrose, glucose, and fructose levels and moderately with choline levels. Acid(percent acidity) levels displayed a negative correlation with both fructose and choline levels. Interestingly, the formate levels were susceptible to storage time and directly related to Acid measurements. This study suggests metabolomics could be a complementary technique to quality control of fruits in cold storage, especially with cost-effective desktop NMR spectrometers.

Community sports leaders' perceptions of the risks and benefits of gambling sponsorship in community sport.

Gambling sponsorship of professional sport, particularly relating to online wagering, has been a key focus of global regulatory reform efforts to address the normalization of gambling. In Australia, gambling companies and venues (including community clubs and hotels) also sponsor and develop relationships with community (non-professional) sports teams and clubs. In-depth interviews (n = 24) were conducted with senior leaders in community sporting organizations in Australia with an aim of understanding the factors that shape decisions about accepting or refusing gambling sponsorships and partnerships. A reflexive approach to thematic analysis was used to construct three themes from the data. First, participants considered the alignment of values between the sponsor and the community sporting organization. While most stated that gambling and sport should not be aligned through sponsorship, some forms of sponsorship (for example from community clubs) were perceived as less harmful than others (such as online wagering). Second, some thought that while there were ethical ways to engage with gambling sponsors such as not promoting sponsors' products, they were concerned about how gambling sponsorship might have an overall impact on the community. Third, was the impact of gambling sponsorships on the organization's reputation, and balancing this with a need for financial stability. Decisions to accept (or reject) gambling sponsorship were influenced by a range of perceived risks and benefits. Addressing the acceptance of gambling sponsorships among community sporting organizations could involve several approaches to interventions, including regulation, formal policies to guide sponsorship decisions and education about the risks of accepting these sponsorships.

امكانية تحسين فعالية الرقابة الداخلية باستخدام اشارات خطر التدقيق للحد من حالات الغش والاحتيال: دراسة نظرية

Abstract The contemporary business environment is always fraught with risks, uncertainties and uncertainties, including errors and fraud, which can have serious financial consequences for an organization's reputation. Despite the implementation of internal control systems in these institutions, these risks still exist and recur as the business and operations are completed. This is where the research problem of ineffectiveness arisesInternal controls in mitigating the occurrence of errors and cases of fraud within institutions. This motivates auditors to take a proactive approach to identifying and addressing weaknesses. This approach is to use the potential of audit risk signals as a means of enhancing the effectiveness of internal control measures. This study aimed to increase the auditor's efficiency in detecting financial fraud by studying and analyzing the impact of using audit risk signals in improving the effectiveness of internal control, and evaluating internal control systems and the extent of reliance on it. The study relied on the descriptive approach through the use of theses, letters, periodicals, books and websites that dealt with the subject of the study, especially those related to the topics of audit risk signals and internal control. The study concluded several conclusions, the most important of which are: that the availability and use of audit risk signals by the auditor helps to achieve savings in the time and cost allocated to the audit process, and to direct attention to citizens who have the possibility of fraud, which achieves the effectiveness of the audit process in general, and the high efficiency of the audit in particular, there is a lack of access to sufficient and reliable information before starting the audit, and this indicates that there are obstacles that limit the importance of good communication with employees and the collection of information necessary to understand the situation accurately. The study also included several recommendations, the most important of which are: the need for auditors to be distinguished by the ability to analyze the causes and search for the real roots of the problem instead of relying only on apparent signals. Auditors should adhere to strong and transparent audit practices such as audit risk signals to ensure the correctness and reliability of employees' transactions, management, assets and financial reports in order to improve the effectiveness of internal control.

EXPRESS: The Burden of Being Atypical: The Impact of (A)typicality in Leader Profiles on Organizational Reputation

Despite growing interest in appointing top leaders with atypical biographical profiles, many organizations follow typical expectations of what a leader’s profile looks like and avoid deviations from such expectations. This paper aims to answer why such changes to leadership atypicality can be difficult by examining a major disadvantage of atypical leader profiles – organizational reputational penalties. Drawing on institutional theory and leadership categorization theory, we propose that atypical components in a leader’s profile are met with greater skepticism and scrutiny of leadership capability from external stakeholders, thereby leading to reputation losses. We examine this argument by developing and testing hypotheses on the reputational impact of atypicality in deans’ profiles in American law schools from 1998 to 2016. Our results show that atypical attributes of a leader’s profile are negatively associated with organizational reputation across a broad spectrum of deans’ key profile attributes, including their career path, education credentials, and gender minorities. We discuss the implications of these findings for the study of organizational atypicality and reputation.

Deciphering shadows: A study on disinformation, its digital proliferation, and effects on organizational integrity

Managing the spread of “disinformation” is becoming an increasingly difficult task of our time, with an emphasis on digital marketing and its influence on organizational reputation. This paper aims to analyze the phenomenon of disinformation, with emphasis on the role of digital marketing and the consequent effect on organizational image. Thus, using the systematic literature review methodology, the study defines and categorizes different types of disinformation, namely fake news, misinformation, and propaganda, and how they are spread across different channels. Using the research, it is possible to conclude that digital marketing is more effective in spreading disinformation than traditional media and word-of-mouth; social media management and content marketing are the most effective. The work also evaluates the catastrophic impact of disinformation on an organization’s image, fiscal health, and the trust of its stakeholders. Using the Chi-Square Test for Independence and Logistic Regression, the study determines the factors likely to lead to severe consequences of disinformation campaigns. Last but not least, the paper also suggests ways of preventing the spread of disinformation, which include improved education on the use of digital platforms, better fact-checking systems, and an improved code of ethics in digital marketing.

Applying Environmental Sustainability Practices in Martial Arts Sports Clubs: A Case Study of Poznan

Background: Growing environmental challenges necessitate the implementation of sustainable practices across various sectors, including sports club management. The aim of this study was to investigate environmental management practices in martial arts clubs in Poznan, Poland, with a particular focus on energy and water conservation, waste management, and the promotion of sustainable mobility. Materials and Methods: A qualitative study was conducted with a group of fourteen martial arts clubs operating in Poznan. A semi-structured interview method was employed with club owners and managers, asking about their approaches to reducing energy and water consumption, waste sorting, waste reduction, and promoting sustainable transportation. Data analysis involved thematic analysis, where the practices adopted by individual clubs were compared and qualitatively assessed based on recurring themes. Results: The results indicate significant variability in approaches among the surveyed clubs. Only one club implements comprehensive solutions for energy and water conservation and four take moderate actions, while nine do not pay much attention to these issues. Similarly, only some clubs actively engage in waste sorting and waste reduction efforts, while others do not see the need for such actions. In terms of promoting sustainable transportation, some clubs encourage the use of bicycles and public transport, but the majority do not take any action in this regard. Conclusion: The study reveals that most martial arts clubs in Poznan do not prioritize sustainable environmental management practices, citing other priorities such as athlete comfort and organizational needs. Implementing more systematic pro-ecological actions in these facilities requires greater awareness and support in terms of knowledge and financial resources. These findings provide practical insights for martial arts clubs in Poznan, suggesting that by adopting more comprehensive sustainability practices, they can improve their environmental impact while enhancing their community engagement and organizational reputation.

Strategic Approaches to Managing and Rebuilding Organisational Reputation: Insights and Case Studies of South East Nigeria

Enterprises in Eastern Nigeria had substantial difficulties in effectively handling and restoring their reputation, especially in the aftermath of events that undermined public trust. Efficient reputation management requires the use of both immediate and long-term tactics to minimise harm and facilitate restoration. Timely reactions were to be cleared and understood, immediately tackling the issue and involving relevant parties, as shown by KFC’s use of wit and honesty in its marketing to maintain consumer loyalty during a supply chain difficulty. Established regular and reliable communication, actively involving the community, and closely monitoring one’s online presence were essential long-term approaches to regain trust. Having an internal culture that mirrors the intended outward image was crucial. This was shown by Starbucks’ decision to shut down more than 8,000 stores for bias training after a racial profiling incident. Additionally, Online Reputation Management services provide essential knowledge and skills in handling crises, monitoring reputation, and creating good content, hence improving an organisation’s online presence. To successfully restore one’s image in the challenging economic environment of Eastern Nigeria, it was necessary to combine prompt measures with long-term strategic efforts. These efforts were based on practical illustrations and online reputation management services. keywords: Reputation Management, Eastern Nigeria, Public Trust, Immediate and Long-Term Tactics, Timely Reactions.

The effects of crisis type and CSR fit on organizational outcomes: The moderating role of authentic leadership in shaping organizational reputation, word-of-mouth, and purchase intentions

This study investigates how crisis type (moral-harm vs. product-harm) and the alignment between an organization's goals and its corporate social responsibility (CSR) values (CSR fit) influence crisis outcomes like organizational reputation, the spread of negative word-of-mouth, and purchase intentions. Additionally, the research examines whether authentic leadership (AL) moderates the relationship between crisis type, CSR fit, and crisis outcomes. Using a 2 (crisis type: moral-harm vs. product-harm) x 2 (CSR fit: high fit vs. low fit) between-subjects design (N = 427) recruited through CloudResearch, the results suggest that product-harm crises have more damaging effects on organizations than moral-harm crises. Also, organizations that align their CSR activities with their business goals receive favorable ratings during a crisis than those with low CSR fit. Lastly, AL moderates the relationship between crisis type and negative word-of-mouth as well as organizational reputation. Theoretical and practical implications of the current study are discussed.

The role of employees' perceptions of corporate social responsibility in the relationship between organizational reputation and organizational attractiveness. Evidence from Italy

AbstractRecruitment success or failure hinges on organizational reputation (OR), encompassing both internal and external perceptions, as well as corporate social responsibility (CSR) activities. While existing literature underscores the direct positive impact of formalized CSR on OR and organizational attractiveness (OA), it remains unclear whether personal perceptions of CSR consistency with organizational behavior influence the OR–OA relationship. This study aims to bridge this gap by examining the interplay of CSR in the relationship between OR and OA. Employing a self‐administered survey, data is collected from a diverse sample comprising postgraduate students and working professionals. The findings from this empirical investigation aim to shed light on the nuanced dynamics between CSR, OR, and OA, thereby contributing to the scholarly discourse and informing HR practitioners' decision‐making processes.

Rumor has it: CEO gender and response to organizational denials.

The ambiguous credibility of online allegations can pose a significant threat to an organization's reputation, relationships with stakeholders, and future performance. As a result, addressing false or misleading allegations has emerged as an important priority among corporate executives. In this research, we examine how CEO gender influences the effectiveness of different types of denial responses in the wake of rumor crises. We find that, after reading damaging allegations about an organization, consumers react more favorably to denials issued by male versus female CEOs. We argue that this is attributable to the dominance that characterizes denial responses, which results in a greater (negative) expectancy violation for female (vs. male) CEOs issuing such statements. Such violations result in lower trust in, and less willingness to do business with, organizations led by women (vs. men) who issue a denial response. We show that these relationships are moderated by increased prescriptive agency (i.e., clarified denials) and the attribution of the response (i.e., to the CEO vs. organization). Taken together, our findings have implications for theory on agentic characteristics, crisis communication, and female leadership, as well as practical implications for how all organizations can adopt more effective crisis responses. (PsycInfo Database Record (c) 2024 APA, all rights reserved).

Using Importance-Performance Analysis for Measuring University Reputation and Setting Priorities

This study aimed to measure the university reputation using the importance-performance analysis (IPA) to determine the strengths and weaknesses in the aspects of the university reputation from the students' point of view and to identify the priorities for improvement based on the priority index. Data were drawn from a sample of 354 students through a questionnaire. The results indicated that many of the areas that require more focus and resource allocation, which are the quality of education, the efficiency of the faculty, community service projects, and the provision of educational resources and equipment, The results of the Priority Index presented the most pressing areas that the university leaders should deal with immediately to improve their university reputation. This study contributes to the theory of marketing for higher education by introducing IPA as a useful quantitative tool used in higher education research to measure the reputation of universities and set priorities. Keywords: Organizational Reputation, University Reputation, Importance-performance Analysis (IPA), Measuring University Reputation, Improve Reputation

Quantitative study on the impact of perceived corporate social responsibility on employee performance at plant protection companies in the Mekong Delta, Vietnam

This article presents the results of a formal quantitative survey (Main Study or Official Survey) on the impact of Corporate Social Responsibility Awareness on Employee Performance at plant protection products manufacturing enterprises in the Mekong Delta, Vietnam. The objective is to examine the impact of Perceived Corporate Social Responsibility (PCSR) on employee performance (EP), with the mediating role of organizational trust (OT) and the moderating role of organizational reputation (OR). The Main Study with 385 samples, used SPSS and AMOS to test Cronbach's Alpha, EFA, CFA and SEM models. The results of the impact coefficients showed that PCSR positively affects EWR with OT as the mediator, and OR as the moderator of this relationship. The coefficients obtained prove that the research hypothesis is appropriate. The research results also provide useful information for managers to better understand the impact of PCSR on employee performance, thereby making appropriate strategic adjustments to business goals. Due to the limited space and sample size, this is a limitation of the study.

Exploring and assessing issue communication – issue communication practices and consequences of issue response strategies for organizational reputation and legitimacy

PurposeAlthough issue management has received ample attention, changes in the media landscape and increased societal scrutiny are currently challenging organizations’ communicative handling of issues. This raises the question of how communication professionals currently perceive and communicatively deal with issues, and what impact issue response strategies have when organizations are addressed regarding their involvement in an issue.Design/methodology/approachWe explore issue communication perceptions and practices by communication professionals in two focus groups. A subsequent experimental study assesses the consequences of issue response strategies for corporate reputation and legitimacy and examines to what extent this relationship can be explained by skepticism while taking issue phase into account.FindingsAlthough most issue communication practices (still) resemble earlier descriptions, the focus groups also indicate the importance of timing and medium of issue communication. The experiment shows that organizations are better off responding to an issue than not responding at all. Organizations should choose for an accommodative or adaptive response to positively impact reputation and legitimacy, and should be aware of the phase of an issue. Remarkably, these empirical differences only apply for a sustainability issue, not for a social issue.Originality/valueThe focus group study illuminates current issue monitoring and communication practices in today’s challenging media and societal landscape. The subsequent experiment enhances our understanding of a sub-field of issue communication: the communicative options of organizations when they are the addressed actor in issues.

Analisis Media Statement Kasus Lion Air Penerbangan Jt-610 Boeing 737 Max 8 Dengan Pendekatan Storytelling Michael L. Kent

The focus of this study is on how Lion Air managed crisis communication following the Boeing 737 MAX 8 crash of Flight JT-610. The research delves into the use of storytelling in media statements as a strategy for crisis communication during the aftermath of the crash. It outlines Lion Air's goals in sharing information and engaging with the public and media in the midst of this crisis. The study utilizes a qualitative text analysis to scrutinize three specific media statements released during the crisis. By applying Michael L. Kent's storytelling elements, the analysis of the media statements concentrates on factors like emplotment, narrative theory, identification, form, and masterplots. The selected statements cover the immediate aftermath of the crash on October 29, 2018; a subsequent statement on March 13, 2019, addressing broader safety concerns surrounding the Boeing 737 MAX 8; and a final statement on October 26, 2019, summarizing findings from the National Transportation Safety Committee's investigation. The research findings suggest that employing storytelling through straightforward text in media statements, incorporating credible character depiction, structured narrative, empathy, and compelling storytelling, can notably influence an organization's reputation recovery and improvement. Well-crafted and timely media releases are essential as primary information sources for the media, especially in crisis scenarios where prompt and precise information dissemination is critical. This method ensures that information, though disseminated quickly, maintains relevant and impactful storytelling aspects. The study concludes that storytelling, characterized by humanistic, empathetic, and coherent narratives across media statements, can be effectively utilized by Lion Air to uphold consistent and narrative-focused communication with the public through the media.

Integrity Of Professional Muslim Workforces: Relationship Between Integrity and Religiosity Based on Islamic Teachings

Islam emphasizes ethics and morality, particularly integrity, which ensures transparency, honesty, and reliability in business and decision-making. Integrity is crucial for professional Muslim workforces to maintain ethical standards and the reputation of Islamic organizations. This study explores how religiosity influences the integrity of professional Muslim workforces and how religiosity can be enhanced to improve integrity. A qualitative study using grounded theory was conducted, involving semi-structured interviews with eight professionals from Jabatan Akauntan Negara Malaysia (JANM) and Universiti Teknologi MARA (UiTM) Sarawak. To validate the findings, content analysis of Quranic verses and hadiths was also performed. The study identified three elements of religiosity—appreciation (Iman), practice (Islam), and Ihsan—that affect integrity. The results can serve as a foundation for developing an Islamic integrity self-assessment tool for professional Muslim workforces in Malaysia.

Impact Of Corporate Social Responsibility Awareness, The Intermediate Role of Organizational Trust on Employee Work Performance: A Study at Pesticide Production Enterprises in The Mekong Delta

This article is completed from research at enterprises operating in the field of plant protection products in the Mekong Delta - Vietnam, the purpose of the research is to examine the impact of corporate social responsibility awareness (PCSR) on employee performance (EWR), perceived task orientation (IRTP), organizational citizenship behavior at the individual level (OCB-I) and the organizational level (OCB-O), through the mediating role of organizational trust (OT), the moderating role of organizational reputation (OR). Through pilot testing of 100 samples and official quantitative survey of 385 samples to test Cronbach's Alpha coefficients, EFA, CFA and SEM structural model using SPSS, AMOS Version 4.2. The results show that: PCSR has a positive impact on EWR with OT as the intermediary. There is a moderating effect of OR on the relationship between PCSR and OT. The obtained coefficient values answered the hypotheses H1; H2a; H2b; H2c; H3; H4; H5; H6 respectively 0.687; 0.374; 0.606; 0.602; 0.229; 0.153; 0.159; 0.185. The results of the research model help business managers have more insight into the impact of corporate social responsibility awareness with the mediating role of organizational trust on employee work performance. Thereby, helping business leaders make appropriate adjustments to meet the desired goals of the business. The research is still limited in space and sample size.

تقييم معايير الأمان للتطبيقات المستندة إلى الويب- بوابة المعهد العالي للعلوم والتقنية، رقدالين كدراسة حالة

The security of a system is a critical issue that cannot be overlooked, no matter how well-designed the system may initially appear. This is because security involves protecting an organization's assets, which can range from tangible items like web pages and customer databases to intangible aspects such as the company's reputation. Given that security is a fundamental requirement, it is essential for organizations to incorporate security elements into their systems. A common system within organizations is the web-based application, which not only offers reliable services to users—both potential and existing customers—but also helps safeguard the organization's reputation and ensures the continuity of future business engagements. Currently, evaluations of web-based applications primarily focus on aspects such as usability, user satisfaction, and user acceptance, often neglecting the security evaluation aspect. This paper will discuss the criteria needed to evaluate web-based applications from a security perspective. The proposed criteria will be applied in evaluating the Higher Institute of Science and Technology, Ragdalin Portal, as a case study in which a website designer was interviewed and asked questions related to the proposed criteria to identify the security vulnerabilities of web-based applications. This research paper will include an analysis based on this evaluation, with the hope that these evaluations can be used to develop better security practices for both the Higher Institute of Science and Technology Ragdalin portal and web applications in general in the future. Keywords: Web-based application, Higher Institute of Science and Technology, Ragdalin Portal, Security evaluation.

Technology acquisitions and investor expectations: Reputation and expectancy violation perspectives

AbstractEmploying the organizational reputation lens and expectancy violation theory (EVT), I examine how financial market investors (investors) affect the technology acquisition activity and the likelihood of survival of firms facing technological change. I theorize that when a firm has a growth reputation, that is, investors expect revenue growth in future periods, the likelihood of making an acquisition will increase in anticipation of a positive expectancy violation on the part of investors. In contrast, for a firm that has an income reputation, that is, investors expect shareholder returns in future periods, the likelihood of making an acquisition will decrease in avoidance of a negative expectancy violation on the part of investors. I predict a novel moderating effect of investor expectations—a firm's acquisition activity will exert a stronger positive effect on its likelihood of surviving technological change when investor expectations are growth‐oriented, that is, when there is a positive expectancy violation. Using a multi‐industry sample of industry convergence, a salient form of technological change, I find support for my theoretical predictions. I advance research that examines the reactions of investors to firm strategies during technological change to the domain of technology acquisitions, a salient strategic decision. I also expand the predictive utility of the reputation lens and EVT to the context of firm survival during technological change.

Powering reputation: Employee communication as the key to boosting resilience and growth in the U.S. Service Industry

The U.S. service industry, a critical pillar of the national economy, faces unprecedented challenges in maintaining resilience and achieving sustainable growth in a rapidly changing market. This review article argues that the key to overcoming these challenges lies in strategic employee communication, positioning it as a vital driver of organizational reputation and, consequently, economic resilience and growth. By examining a broad range of literature, this review highlights the transformative power of internal communication in shaping an organization's public image and fostering a culture of trust, engagement, and loyalty among employees. The article dissects the role of employee communication in empowering workers to act as brand ambassadors, whose interactions with external stakeholders can significantly enhance corporate reputation. It underscores how transparent, consistent, and well-crafted communication initiatives can align employees with organizational goals, creating a unified workforce that is both resilient and adaptable in the face of economic fluctuations. This alignment not only strengthens the internal fabric of the organization but also translates into a stronger, more credible public image, which is crucial for sustaining growth in a competitive and often volatile service sector. Moreover, the review explores the ripple effects of effective communication on organizational resilience. It details how companies that prioritize open and strategic communication are better equipped to navigate crises, retain top talent, and innovate in response to market changes. In this context, employee communication is not merely a tool for internal cohesion but a strategic asset that directly influences a company's ability to thrive in the U.S. service industry. The article concludes by emphasizing the imperative for service industry leaders to recognize and harness the potential of employee communication as a lever for boosting reputation and, ultimately, economic resilience and growth. As the service industry continues to evolve, those organizations that master the art of internal communication will be best positioned to lead, innovate, and succeed in an increasingly competitive marketplace. This review positions employee communication not just as an operational necessity, but as the cornerstone of a resilient and growth-oriented organizational strategy in the U.S. service industry.

Effects of strategic value orientation on personal data privacy, value in use and organizational reputation

Effects of strategic value orientation on personal data privacy, value in use and organizational reputation