Relationship-building Strategies Research Articles

The Role of Public Relations in Disseminating Human Rights Culture and Social Peace in the Iraqi Society An Analytical Study of the Facebook Page of the High Commission for Human Rights

This research aims to clarify the role of public relations in disseminating a culture of human rights and social peace among the Iraqi public by examining the activities of the Public Relations Department in the Higher Commission for Human Rights. The primary focus of the research revolves around the question, "What is the role of public relations in spreading a culture of human rights and social peace among the Iraqi public?" The researcher employed a survey methodology to analyze the commission's activities published on its official Facebook page using both quantitative and qualitative content analysis from 1/10/2020, to 1/10/2021. Additionally, the researcher conducted scientific interviews with employees in the Public Relations and Outreach departments to obtain relevant information and data for the research. The study found that field visits were among the most important direct communication activities, while press releases constituted indirect communication activities, focusing on topics such as the right to healthcare and social care for citizens. The commission utilized persuasion techniques and arguments to convince its audience of the content of its communication messages. The communication strategies were identified as media strategy, relationship-building strategy, dialogue strategy, and social responsibility strategy. The research yielded several results, including the commission's focus on human rights in general and specific rights for targeted groups. Notably, field visits, receiving appeals and complaints, and conducting training workshops were prominent activities. Various persuasive techniques were applied, with a focus on logical appeals achieving the highest percentage compared to emotional and fear appeals. Additionally, the commission emphasized the use of logical arguments, such as the precedent argument, causal argument, and historical argument in its diverse content. Keywords: Role, Public Relations, culture, Human Rights, Social Peace, Higher Commission for Human Rights.

Rebuilding ministry in UK state schools: investigating how pandemic disruption may effect positive change

ABSTRACT This exploratory study investigated the disruption to schools ministry caused by the COVID-19 pandemic. Perspectives of church leaders, Christian parents, Christian teachers and organisations involved in schools ministry were consulted using online surveys, interviews and focus groups, to examine how schools ministry could be rebuilt, incorporating reflective practice and hence bringing positive change. The severe impact of extensive school closures and restrictions strongly solidified the move from being largely provision of RE, lunchtime events and collective worship, to much broader methods in response to listening to the needs of the school (both staff and pupils in a secular/mainstream setting). A striking observation was that schools ministry was viewed in many of these case study settings as a peripheral aspect of local church ministry and often devolved to specialist organisations. Arising needs and models of ministry have emphasised the value and effectiveness of relational approaches and listening to the needs of schools and responding accordingly. This reinforces the need for collaborative approaches and long-term development of relationships between church and school. Training needs identified concerned relationship building and vision and strategy development, with many stakeholders perceiving this as the way forward to more effective ministry activity.

Navigating the Post-Pandemic Era: The Mediating Role of Relationship Quality and Perceived Value on Cruise Passengers’ E-WOM in Taiwan

Prompted by the severe effects of the COVID-19 pandemic on Taiwan’s cruise industry, this research aims to explore the potential role of corporate social responsibility (CSR), relationship quality (RQ), and perceived value (PV) in reviving cruise tourism. The central research question focuses on how these constructs motivate Taiwanese passengers’ engagement in cruise tourism and shape their electronic word-of-mouth (E-WOM) behavior in the post-pandemic era. Therefore, a comprehensive theoretical model was proposed to evaluate cruise operators’ relationship-building strategies. The research method involved a convenience sampling approach to gather a robust dataset of 566 valid responses from a questionnaire survey. The data were rigorously analyzed using statistical software, SPSS 22.0 and AMOS 22.0, via the partial least squares structural equation modeling (PLS-SEM) technique. The findings reveal that CSR and RQ substantially impact customers’ E-WOM and identified PV and RQ as salient mediators between CSR and E-WOM. In conclusion, this research enriches our understanding of the recovering cruise industry’s operation model in the post-pandemic phase. It provides academically grounded insights into how enhanced relationship building, CSR, and PV generation can enable cruise operators to influence E-WOM behavior positively.

Student Success: Rooted in Retention, Remediation, and Relationship-Building Strategies

Student Success: Rooted in Retention, Remediation, and Relationship-Building Strategies

Making the employment interview work for a neurodiverse workforce: Perspectives of individuals on the autism spectrum, employers, and service providers

BACKGROUND: The traditional job interview process can pose numerous barriers which may disadvantage job seekers on the autism spectrum. Further research is needed to understand the specific dynamics of the interview process that pose the most significant challenges to hiring success and possible ways to remediate these challenges. OBJECTIVE: This qualitative research examined the barriers to, and facilitators of, successful employment interviews from the perspectives of three stakeholder groups: people on the autism spectrum, employers, and service providers. METHODS: We used qualitative content analysis to derive themes from interviews with 23 participants, including individuals on the autism spectrum with job interview experience, employers with experience in interviewing job candidates on the autism spectrum, and service providers who provide employment support to people on the autism spectrum. RESULTS: Five themes emerged across stakeholder groups: (1) navigating unpredictability, (2) introducing flexibility and modifications, (3) relationship-building strategies, (4) importance of self-awareness and self-advocacy, and (5) nuances of Self-disclosure. Across the themes, participants described how to modify the interview process to be more inclusive of neurodiversity. CONCLUSION: We conclude with how rehabilitation service providers can more effectively provide direct services to individuals on the autism spectrum and consult with employers on workplace policies and practices to enhance neurodiversity inclusion.

Improving Supply Chain Performance of a Start-Up Company: A Case Study of Avakino Limited

Effective supply chain management is critical for the success of a business, ensuring efficient and cost-effective delivery of products and services while minimizing risks and enhancing the customer experience. This paper presents a case study on Avakino Ltd's supply chain management, analyzing its nature, challenges, and proposed recommendations. The study reveals that Avakino Ltd has an agile and global supply chain, sourcing products from low-cost suppliers in Asia and Africa. However, the company faces challenges due to unreliable suppliers, low production capacity, and supply chain inefficiencies, hindering its aim of providing fast and high-quality products to customers. To address these issues, the study proposes a relationship-building strategy between Avakino Ltd and its suppliers, through long-term contracts, improved communication, and developing low production capacity suppliers through sourcing reliable Tier 2 suppliers. Implementing these recommendations can help Avakino Ltd maintain its competitive advantage and achieve its goal of delivering timely, affordable, and high-quality products to its customers.

Bridging the power gap: the impact of pedagogical strategies and relationship-building on student success

PurposeThis study was designed to assess the efficacy of pedagogical and relationship-building strategies employed to foster student engagement and success. Also, it was meant to demonstrate the importance of faculty to engagement and success, and emphasize a faculty member's role in lessening the power divide that can exist in classrooms.Design/methodology/approachFirst, archival survey data were explored that provide a baseline for student perceptions of the interactions with faculty that have been shown to impact student engagement. Second, an in-depth description of the course taught by this author is provided, along with the relationship-building and pedagogical strategies employed to promote student engagement and learning. Finally, a mixed-methods approach was utilized to capture whether improved engagement and learning occurred. Both qualitative data, in the form of student opinionnaires, and quantitative data gathered from the institution's assessment instrument were reviewed.FindingsA review of the qualitative survey data found that students believe faculty should be very intentional about building relationships with them. Student opinionnaires confirmed the efficacy of the relationship-building tactics employed by the instructor. Additionally, data analysis of the learning assessment tool yielded an 18% increase in performance, lending further support to the classroom strategies utilized during this time.Originality/valueThe results of this study add to the body of literature addressing the impact faculty have on student engagement. Additionally, these results can be used to help inform institutional strategies, such as faculty development seminars, to improve retention as a result of an engaged student body.

Health Communication Research Informs Inflammatory Bowel Disease Practice and Research: A Narrative Review.

In the absence of targeted empirical evidence on effective clinical communication in inflammatory bowel disease (IBD), a broad overview of existing evidence on effective communication in healthcare and available recommendations for communication in telehealth is provided and mapped onto IBD research and practice. A narrative literature review was conducted using Pubmed and Scopus databases and snowballing literature search. Evidence-based relationship building strategies include communicating emotions, acknowledging and addressing patients' hesitancy, and ensuring continued support. A particular recommendation regarding telehealth interaction is to avoid long stretches of talk. Effective informational strategies include facilitating and supporting information exchange and considering patients' preferences in decision-making. In teleconsultations, clinicians should ask direct questions about patients' emotional state, clarify their understanding of patients' concerns and check patients' understanding, address at least one patient-reported outcome when discussing the recommended treatment, and shorten the consultation where possible. Strategies for maximizing effective clinical communication in the spoken communicative mode include using infographics and simple language, and assessing adherence at the beginning of the consultation. For teleconsultations, clinicians are advised to allow patients to explain the reason for their call at the beginning of the teleconsultation, probe additional concerns early and before ending the teleconsultation, and be mindful of technical issues such as voice delays. Use of question prompt lists, decision aids, micro-lessons, and communication training interventions for clinicians could be beneficial in IBD care. Further research into the implementation of such interventions as well as clinical communication concerns specific to IBD is warranted.

Relationship building strategies within trauma informed frameworks in educational settings: a systematic literature review

Connection with others and a sense of belonging is essential for student school engagement and success. Relationship building practices are therefore central within trauma-informed frameworks that aim to support students with a history of interpersonal trauma. The purpose of this systematic review was to evaluate the research literature regarding relationship building strategies that have been implemented within educational systems as part of their trauma-informed practices. The relationship building strategies, outcomes, and phenomenological experiences of teachers and students were evaluated. Four electronic databases were systematically searched and studies within the education system, from preschool to high school, which included connectedness to school through relationship building as part of a trauma-informed practice protocol, were included in the searches. Thirteen studies were identified where educational settings implemented relationship building strategies within well-established, eclectic, or relationship-specific trauma-informed models. Results suggest great variability of implementation and strategies related to relationship building across school settings, even within studies implementing the same trauma-informed framework. Across studies, positive outcomes reported included improved relationships with teachers, better relationships with other students, greater use of relationship building practices, an increased willingness of teachers to develop better relationships with their trauma-affected students, and improved relationships with families. The study concludes that relationship building strategies within the school system need to be considered and implemented within a systems framework where teacher-child and teacher-family relationships are supported and encouraged. Further, these strategies are more likely to be sustainable when teachers receive ongoing support.

STRATEGI PEMASARAN PRODUK INDOMIE (PT INDOFOOD SUKSES MAKMUR ) DALAM PASAR INTERNASIONAL

The purpose of this study is to analyze how the company's strategy dominates the international market. PT Indofood Sukses Makmur Tbk is one of the companies that is able to enter the international market. The products of PT Indofood in this study sell their products in several countries. This type of research is descriptive qualitative research, namely scientific investigation that aims to understand a phenomenon in its natural social context through a process of in-depth communicative interaction between the researcher and the phenomenon being studied. From the results of this research, Indomie is the instant noodle brand of PT Indofood Sukses Makmur Tbk in Indonesia and is the largest instant noodle producer in the world with 16 factories that produce 15 billion packs of Indomie each year. Indomia is also exported to more than 60 countries around the world. The application of continuous innovation, namely the construction of factories abroad, product strategy, quality maintenance, pricing strategy, distribution strategy, promotion strategy, customer relationship (consumer relationship building strategy).

Promoting family engagement: computer-based simulations and teacher preparation

ABSTRACT The aim of the study is to investigate the impact of embedding the computer-based ‘Parent, Family, and Community Engagement Simulation Series’ within teacher education curricula in higher education institutions in the US and in Spain. A quantitative survey design was used to explore student teachers’ perceptions of the simulation experience. The sample consisted of 95 undergraduate education students from Chicago State University (US) and Universidad Rey Juan Carlos (Spain). Participants attended a session where they played a 21-34-minute simulation, and afterwards completed an online questionnaire. As a result of the study, it was found that the simulation helps students learn strategies to promote family engagement and deepen their knowledge to promote positive, goal-oriented relationships with families. Based on the results, it can be asserted that the simulation also supports student teachers’ in-depth learning when practicing active listening skills and relationship-building strategies.

The impact of enhancing self-management support for diabetes in Community Health Centers through patient engagement and relationship building: a primary care pragmatic cluster-randomized trial.

Type 2 diabetes (T2DM) self-management support (SMS) programs can yield improved clinical outcomes but may be limited in application or impact without considering individuals’ unique social and personal challenges that may impede successful diabetes outcomes. The current study compares an evidence-based SMS program with an enhanced version that adds a patient engagement protocol, to elicit and address unique patient-level challenges to support improved SMS and diabetes outcomes. Staff from 12 Community Health Center (CHC) clinical sites were trained on and delivered: Connection to Health (CTH; 6 sites), including a health survey and collaborative action planning, or Enhanced Engagement CTH (EE-CTH; 6 sites), including additional relationship building training/support. Impact of CTH and EE-CTH on behavioral self-management, psychological outcomes, and modifiable social risks was examined using general linear mixed effects. Clinics enrolled 734 individuals with T2DM (CTH = 408; EE-CTH = 326). At 6- to 12-month postenrollment, individuals in both programs reported significant improvements in self-management behaviors (sugary beverages, missed medications), psychological outcomes (stress, health-related distress), and social risks (food security, utilities; all p < .05). Compared with CTH, individuals in EE-CTH reported greater decreases in high fat foods, salt, stress and health-related distress; and depression symptoms improved within EE-CTH (all p < .05). CTH and EE-CTH demonstrated positive behavioral, psychological, and social risk impacts for T2DM in CHCs delivered within existing clinical work flows and a range of clinical roles. Given the greater improvements in psychological outcomes and behavioral self-management in EE-CTH, increased attention to relationship building strategies within SMS programs is warranted.

Dynamics between fragmentation and unity: Identity and nonprofit relationship management in the Asian American Community

Focusing on community-based nonprofits with specific missions of serving the Asian American community, this study examined the dynamics between various layers of identity, including ethnicity and panethnicity, and identified how intercultural relationship management contributed to a sense of community and empowerment among minority communities. Interviews from both nonprofit community organizations and community members revealed the following major findings. First, Asian American community nonprofits needed to manage a myriad of identities within their community, particularly the interplay between diverse ethnic identities and the pan-Asian ethnic identity. To help manage these identities, these nonprofits adopted a dual approach using both segmented outreach and coherent advocacy. Second, these community nonprofits used intercultural relationship management to build a sense of community and efficacy, promoting outcomes such as health awareness, communicative activeness, cultural shift, political engagement, and community alliances. This study contributes to relationship management literature through introducing identity-based relationship building strategies.

Artificial intelligent chatbots as brand promoters: a two-stage structural equation modeling-artificial neural network approach

PurposeThis study investigates the determinants of effective human and artificial intelligence (AI) relationship-building strategies for brands. It explores the antecedents and consequences of consumers' interactant satisfaction with communication and identifies ways to enhance consumer purchase intention via AI chatbot promotion.Design/methodology/approachMicrosoft Xiaoice served as the focal AI chatbot, and 331 valid samples were obtained. A two-stage structural equation modeling-artificial neural network approach was adopted to verify the proposed theoretical model.FindingsRegarding the IQ (intelligence quotient) and EQ (emotional quotient) of AI chatbots, the multi-dimensional social support model helps explain consumers' interactant satisfaction with communication, which facilitates affective attachment and purchase intention. The results also show that chatbots should emphasize emotional and esteem social support more than informational support.Practical implicationsBrands should focus more on AI chatbots' emotional and empathetic responses than functional aspects when designing dialogue content for human–AI interactions. Well-designed AI chatbots can help marketers develop effective brand promotion strategies.Originality/valueThis research enriches the human–AI interaction literature by adopting a multi-dimensional social support theoretical lens that can enhance the interactant satisfaction with communication, affective attachment and purchase intention of AI chatbot users.

Care Coordination for Children with Special Health Care Needs: A Scoping Review to Inform Strategies for Students with Traumatic Brain Injuries.

Chronic and complex medical issues, including traumatic brain injuries (TBIs), have significant educational implications. The purpose of this study was to identify and summarize the literature on care coordination strategies among health care professionals, educators, and caregivers for children with special health care needs (CSHCN). Clarifying factors that influence care coordination for CSHCN can inform future studies on care coordination for students with TBI. Improved understanding of these factors may lead to better communication, reduction of unmet needs, more efficient service access, and improved long-term outcomes for children. A scoping review was conducted, guided by PRISMA-ScR methodology. Five databases (CINAHL, PSYCINFO, EMBASE, ERIC, PubMed) were searched to identify relevant studies that focused on care coordination and educational settings. Twelve articles met inclusion criteria. Care coordination interventions for CSHCN used in educational settings focused on relationship-building strategies, clear procedures and roles, and education of members of the school community. Findings highlight strategies to coordinate care for CSHCN and factors that may moderate effects of these interventions. Key stakeholders should now study these strategies specifically in children with TBI.

Improving services for youth survivors of commercial sexual exploitation: Insights from interventions with other high-risk youth

BackgroundThere have been initiatives to develop innovative services for commercially sexually exploited children (CSEC), but there are currently no intervention strategies that have been rigorously evaluated. However, a range of evidence-based interventions have been identified for other problems that frequently co-occur with CSEC. As intervention programs for victims of CSEC develop, it is important to critically examine the research on interventions for these associated problems to ensure that what is borrowed, adapted, or prioritized is informed by research, and likely to best address the needs of victims. ObjectiveThe current review examines evidence-based interventions from related social problem fields that may have useful content for victims of CSEC. Existing systematic reviews were primarily used for this review; however, rigorous and large-scale randomized controlled trials were also included. In total, 33 articles were included. Articles were identified via search engine (e.g., PsychInfo) and reference mining. ReviewInterventions for adolescent substance use, delinquency, trauma, school dropout, and running away are reviewed for their content and evidence base. Opportunities for integration of CSEC content are discussed using current extant literature. DiscussionThe most promising practices from related fields include mentorship, multisystemic treatment (MST), family programming/therapy, and kinship foster care. Skill-based interventions (e.g., CBT) have been found to be a particularly effective mental health intervention for youth with similar sequelae to victims of CSEC. Importantly, outcomes improve when interventions are paired with relationship-building strategies such as mentorship or group therapy. Implications for CSEC practice and research are discussed.

Examining the role of customers' intrinsic motivation on continued usage of mobile banking: a relational approach

PurposeThis research seeks to establish the roles of marketer-driven relationship-building strategies – relationship-marketing orientation and knowledge sharing with customers on intrinsic customer motivation and the continued usage of mobile banking apps.Design/methodology/approachAn online survey was conducted among 342 m-banking users in India. Data were analyzed and the hypotheses were tested using structural equation modeling.FindingsRelationship-marketing orientation was found to have a positive and significant influence on customer intrinsic motivation and knowledge sharing with customers. Customer intrinsic motivation was found to play a dual role as a driver of continued mobile banking usage and as an intervening mechanism between relationship-marketing orientation and continued usage of mobile banking.Research limitations/implicationsThis research was conducted only in one country. It was therefore not possible to consider varying regulations across markets and their effects on continued usage of mobile banking.Originality/valueFirst time in the m-banking literature, this research establishes the pivotal role of intrinsic customer motivation in the continued usage of mobile banking. While evaluating drivers of continued usage of m-banking, most studies considered various aspects of the technology itself. This research instead evaluates consumer-centric and marketer-led antecedents in driving the continued usage of mobile banking.

General Education Teachers’ Perceptions of Autism, Inclusive Practices, and Relationship Building Strategies

To identify target areas for professional development, this mixed-methods study examined general education teachers’ perceptions of autism and pedagogical practices in early elementary classrooms in the United States. In focus groups, teachers (N = 18) identified terms they associated with autism and strategies they used for inclusion and relationship building. Participants systematically free-listed and ranked their responses to three prompts. Using ranked responses, saliency scores were calculated to assess the perceived importance and frequency of responses. Teachers’ most salient perceptions of autism (e.g., social difficulties, focused/fixed interests) revealed an awareness of core symptoms. Salient inclusion practices included assigning special classroom responsibilities and showcasing student talents; salient relationship-building strategies included embracing students’ special interests and engaging in one-on-one time. Implications for teacher trainings are discussed.

Approaches of male nurses for degendering nursing and becoming visible: A metasynthesis.

Patient, nurse and public discrimination against male nurses is well-documented. Male nurses encounter challenges in degendering nursing and becoming more visible nursing professionals. However, little is known about male nurses' decisions and strategies to address issues concerning gender-based discrimination and professional visibility. To develop a comprehensive understanding of the approaches of male nurses to degender nursing and become more visible in the profession. A metasynthesis using the PRISMA guidelines. A comprehensive literature search was performed PubMed, CINAHL, Web of Science and Scopus databases. The search terms included 'lived experiences', 'male nurses', 'clinical practice', 'male educators' and 'male nurse managers'. In total, 16 qualitative studies published from January 2005 to November 2020 were critically appraised and synthesised. Two authors independently extracted data using summary tables. Data were synthesised using thematic synthesis which entails generation of codes and development of descriptive and analytical themes. Male nurses used intrapersonal, interpersonal and strategic adaptation to degender nursing and becoming visible as a nursing professional. These approaches entailed goal-directed behaviours, relationship-building strategies and positive and negative manipulation of resources. The approaches to degender nursing enabled men to prove their worth as competent nursing professionals, lessen the gendered stigmatisation and receive autonomy and respect. Degendering the gendered stigmatisation of nursing and becoming a visible nursing professional is essential for male nurses to promote diversity in the profession. Male nurses used both negative and positive approaches to gain recognition, respect and autonomy. They continued their struggles to promote the role of men as nurses. Nursing institutions and regulatory bodies could use the findings to develop conducive environments to degender nursing and increase male nurses' visibility. Future male nurses could use the identified positive approaches and tailor them to meet their needs to become more visible and competent nursing professionals.

The impact of a relationship-building strategy on teachers’ perceptions of preschooler behavior: a 2 X 10 approach

ABSTRACT This study examines the impact of the 2 × 10 relationship-building strategy (consisting of a two-minute conversation with a child once a day for 10 days). Participants were four preschool teachers and eight preschool children from a university-based lab school. Teachers completed pre- and post-intervention scales (Strengths and Difficulties Questionnaire and Student Teacher Relationship Scale) as well as journal entries for each interaction and six follow-up questions. Results showed a statistically significant change in teachers’ closeness to their students and a decrease in difficult behaviors that was not statistically significant. Additionally, teacher perceptions were positive regarding the development of relationships using this brief intervention.