Complaint Registration Research Articles

Long-term consequences of COVID-19 in hospitalized patients over 75 years old

BACKGROUND: The COVID-19 pandemic remains an urgent medical and socio-economic problem. The symptoms, signs and complications of COVID-19 in the acute phase of the disease are now well known, while the long-term consequences of the disease continue to be studied. AIM: The aim of this study was to study the frequency, clinical manifestations of “prolonged” COVID-19 and post-covid syndrome in advanced and old ages people treated in a hospital. MATERIALS AND METHODS: The study included patients aged over 75 years old diagnosed with COVID-19 who were treated in two multidisciplinary hospitals in Moscow in 2021–2022: 94 patients aged 75 to 94 years, including 75.5% of women. At the stage of inpatient treatment, patients were interviewed and medical records were analyzed with registration of demographic data, comorbidities, clinical symptoms and signs of the disease, laboratory markers, complications, and treatment outcome. After 1 and 12 months. after discharge, among the survivors, they were interviewed by telephone interview using a special questionnaire with registration of complaints, repeated hospitalizations and complications of COVID-19, assessment of their psycho-emotional state and identification of cognitive-behavioral disorders. RESULTS: In 70.2% of cases, the disease proceeded in a severe and extremely severe form. The majority of patients before COVID-19 had chronic diseases, most often arterial hypertension (85.9%), chronic heart failure (45.7%) and diabetes mellitus (27.2%). Hospital mortality was 22.6%. Poll after 1 month performed in 41/70 surviving patients (58.6%). Among the symptoms, the most common were fainting (41.5%), palpitations (36.6%), constipation (34.1%), the appearance or increase of shortness of breath (31.7%). Almost every day, 14.6%, 12.2% and 14.6% of the respondents experienced stress, anxiety and apathy. Difficulties in performing hygiene procedures, self-care, dressing were observed in 19.5, 12.2 and 12.2% of cases, respectively; 36.6% experienced severe problems when walking long distances. Poll after 12 months performed in 34/70 people (51.4%). Among the symptoms, the most frequently recorded were behavioral changes (32.4%), increased blood pressure (26.5%), problems with vision (26.5%) and hearing (23.5%). Psycho-emotional disorders were detected less frequently: 2 patients (5.9%) experienced daily stress, 1 respondent (2.9%) was worried about strong agitation and apathy. Difficulties in dressing, performing hygiene procedures, self-care were experienced by 32.4, 29.4 and 8.8% of patients; 20.6% experienced severe problems when walking long distances. CONCLUSIONS: The conducted study indicates a high prevalence of symptoms of “prolonged” COVID-19 and post-covid syndrome in elderly people and the duration of their persistence, which may limit their functional activity and negatively affect the quality of life.

Transforming Service Management: The Implementation of AMC Software Solutions in Modernizing Product Servicing

In today's dynamic business environment, organizations are compelled to adapt swiftly to stay competitive. Smart Information Management has emerged as a crucial strategy for achieving agility and efficiency. This paper introduces the concept of the AMC Management System, a comprehensive software solution designed to optimize product servicing within the framework of UPRNNS. The AMC system aims to automate and streamline complaint registration, resolution, and data management processes, thereby enhancing customer satisfaction and operational efficiency. This paper explores the objectives, challenges, proposed digital solution, business needs, scope, benefits, and project analysis of the AMC Management project. Additionally, it outlines the software requirements, entities involved, modules, and future scope of the project, highlighting the potential for integrating advanced technologies such as artificial intelligence, machine learning, and the Internet of Things to further enhance service delivery and customer engagement. Keywords— Smart Information Management, AMC Management System, Product Servicing, Automation, Customer Satisfaction, Digital Solution, Future Scope.

Development of online application for crime reporting and handling in Malawi police service (chatbot)

A chatbot is a conversational device designed to provide smart communication with humans through speech and text. Chatbots emerge as virtual machines that interact with humans through their dialect, offering both spoken and textual conversation and responses to questions. In recent times, there has been tremendous progress in the development of virtual assistants and chatbots with advanced technologies based on speech recognition. This paper presents a chatbot for the web-based Crime Reporting and Handling System in the Malawi Police Service. The chatbot utilizes a combination of classification and generative models. It features a complaint registration system that allows users to file complaints. A custom named entity recognition model is employed to extract structured information such as location, time, and crime type from unstructured complaints, enabling authorities to comprehend complaints effectively and efficiently. The chatbot strives to provide efficient and user-friendly methods for registering complaints using these techniques, as well as informing individuals about the crime reporting and handling system. Thus, the system aspires to apply Natural Language Processing (NLP) for social good. In this paper, we will discuss how chatbots are designed, the machine learning and deep learning techniques and algorithms used, compare the technologies, and evaluate the performance of chatbots. Chatbots are becoming friendlier to humans, evolving beyond mere communication machines and representing future aspects of human and technology interaction.

The effect of vitamin D on the early clinical manifestations of menopausal syndrome and the production of cytokines, involved in bone remodeling

Introduction. The problem of early manifestations of menopausal syndrome is due to the high prevalence among postmenopausal women, a wide range of clinical manifestations, a sharp decrease in the quality of life, not always sufficient effectiveness of menopausal hormone therapy (MHT) in the presence of restrictions on its use.The aim. To evaluate the dynamics of clinical manifestations of menopausal syndrome and to determine the pathogenetic effects of vitamin D preparation when used in combination with menopausal hormone therapy in women of early postmenopausal age with menopausal syndrome.Materials and methods. 154 women were examined, of which 81 were characterized by the presence of clinical manifestations of menopausal syndrome. All women with menopausal syndrome received menopausal hormone therapy with estradiol and didrogesterone drug for 6 months, while 39 women additionally also took the vitamin D drug. Before and after therapy in patients with menopausal syndrome, the prevalence of symptoms of the Green scale was assessed. Concentrations of 25(OH) D, osteoprotegerin (OPG) and receptor activator of nuclear factor kappa-B ligand (RANKL) were determined in the blood serum of all women.Results and discussion. The use of MHT by women with menopausal syndrome leads to a decrease in the frequency of registration of a number of symptoms of the Green scale (p < 0.05). At the same time, a decrease in the frequency of registration of individual complaints is found only in the group of women who, along with MYT, received a vitamin D preparation (p < 0.05). Taking the vitamin D preparation is accompanied by an increase in its initially reduced serum concentrations to normal values (p < 0.001). The addition of cholecalciferol to the complex therapy of menopausal syndrome ensures the normalization of RANKL levels by reducing its production in the dynamics of treatment (p < 0.05) A decrease in the concentration of RANKL in response to the complex intake of a hormonal drug and cholecalciferol caused higher OPG/RANKL index values in the basic group by the end of therapy than in women of the comparison group (p < 0.01).Conclusions. The obtained effects of vitamin D preparation when prescribed in combination with menopausal hormone therapy (reduction of the frequency of symptoms of menopausal syndrome, reduction of initially elevated levels of RANKL) indicate the expediency of its use in the treatment of early manifestations of menopausal syndrome.

Complaint Registration App for E-Governance

The "Complaint Registration App for e-governance" is a software application designed to allow individuals to easily submit and track complaints to a government agency or private organization. The app provides a user-friendly interface for individuals to enter details about their complaint, including the nature of the issue, the location, and any relevant information or documentation. The Complaint Registration App for e-governance includes a number of features to streamline the complaint submission process and improve communication between individuals and the organization. The Complaint Registration App for e-governance is intended to improve the efficiency and transparency of the complaint submission process and effectively address and resolve issues raised by individuals. The website may utilize various technologies and frameworks, such as React, HTML, CSS, JavaScript, and server-side languages, to create a seamless and engaging user experience.

Endothelial dysfunction in the pathogenesis of arterial hypertension: new diagnostic methods

ENDOTHELIAL DYSFUNCTION IN THE PATHOGENESIS OF ARTERIAL HYPERTENSION: NEW DIAGNOSTIC METHODS Tetiana V. Talaieva State Institution «National Scientific Center «M. D. Strazhesko Institute of Cardiology, Clinical and Regenerative Medicine of the National Academy of Medical Sciences of Ukraine», 5, Svyatoslava Khorobroho Str., Kyiv, Ukraine 03151 Introduction. Arterial hypertension (AH) remains the most widespread disease of the circulatory system, as well as one of the leading risk factors for the development of cardiovascular diseases. Recent studies indicate that endothelial dysfunction may play a key role in the pathogenesis of hypertension. Endothelial dysfunction is associated with damage and accelerated apoptosis of endothelial cells (ECs), and quite often these changes occur before morphological and clinical signs of the disease appear. The researches of the last decades established that the most important properties of the endothelium - restoration and preservation of structural and functional integrity and its reparative activity are directly related to circulating endothelial progenitor cells - precursor cells of endotheliocytes (ECCs). The use of various markers for the determination of ECCs in circulating blood, the determination of the content of exfoliated endothelial cells and the reserve function of the bone marrow (ability to produce ECCs) makes it possible to assess the function of the endothelium and the risk of the development and progression of cardiovascular diseases. Purpose: using the flow cytometry method to evaluate the possibility of determining the content of ECCs in the blood, desquamated ECs and the reserve function of the bone marrow (ability to produce ECCs) as markers of endothelial dysfunction. Materials and methods. 153 patients with AH were included in the study. All patients underwent complaint registration, history taking, general clinical examination, including office blood pressure measurement and daily blood pressure monitoring, physical examination, brachial artery compression test to assess endothelium-dependent vasodilatation. The number of ECCs of peripheral blood was determined by the method of flow cytometry with the help of reagents for the determination of differentiation clusters CD34, CD45, CD31, CD133 manufactured by "Beckman Coulter Inc.". In the conditions of the test with dosed physical load, the blood content of ECCs was determined on a bicycle ergometer before and after 60 minutes. after completing the test on 55 patients with hypertension. The results. In the studies, complex determination of various markers on the surface of the ECCs was used. At baseline, the number of ECCs (CD34+/CD45-/+) was 22 % lower in patients with hypertension, and 28 % lower in patients with resistant hypertension than in practically healthy donors (р < 0.05). The number of ECCs (CD133+ CD31+ CD45-/+) in patients with hypertension was 25 % less than in the norm. The number of desquamated cells exceeded the norm by 152 % (р < 0.001). In patients with hypertension, there was a decrease in the reserve function of the bone marrow to produce ECCs in response to ischemia caused by stress. The obtained data are confirmed by the results of the brachial artery compression test. Based on the results of the analysis in the groups with controlled and resistant hypertension, it was found that the last index of EDVD was 25 % lower than in the group of patients with hypertension that is well controlled (р < 0.05). The use of standard therapy for 12 weeks was accompanied by an increase in the number of ECCs in patients, which indicated the restoration of endothelial function after the treatment. Conclusions. In patients with hypertension, a decrease in the content of ECCs in the blood was noted. The resistant course of hypertension is associated with greater manifestations of endothelial dysfunction. Determination of ECCs using the flow cytometry method provides important additional information about endothelial dysfunction as a risk factor for the development and progression of hypertension, and can also be used to assess the effectiveness of antihypertensive therapy. Keywords: arterial hypertension, endothelium, dysfunction, endothelial progenitor cells.

Hostel Grievance System

The Grievance System for Hostel is a software application designed to manage complaints in educational institutions. The current manualsystem is time-consuming, inefficient, and prone to errors, which is why this proposed system aims to automate the complaint management process and make it more user-friendly. The proposed system offers advantages such as quick registration of complaints, a user-friendly interface for students to lodge and track their complaints, and transparency and accountability in the complaint management process. Additionally, the system is GUI-oriented and compatible with the existing system, ensuring a smooth transition. The system's efficiency can also be improved by generating reports, analyzing data, and identifying trends. In conclusion, the Grievance System for Hostel is an essential tool for managing complaints in educational institutions, providing apositive and supportive environment for students, and improving the efficiency of the complaint management process. KEYWORDS: Grievance system for Hostel, computerized system, web-based system, efficiency, drawbacks of the existing system, identification of the drawbacks.

Prevalence and causes of dental malpractice in Khorramabad, Iran during 2012-2016

Background: Dental malpractice claims have increased in recent years. Investigating the reasons for dental malpractice can help dentists overcome this issue by providing high-quality service and promoting patient safety. This study aims to investigate the prevalence of malpractice in dentistry in Khorramabad, Iran and its possible reasons. Materials and Methods: In this descriptive cross-sectional study, we examined all closed cases of dental malpractice registered by the forensic medicine organization and the medical system in Khorramabad, Iran during 2012-2016, and evaluated contributing factors including demographic factors and type of malpractice. Data analysis was performed in SPSS v.22 software. Results: Out of 73 complaint cases, 65 were evaluated in this study. The mean age of patients was 33.49±10.65. Most of complainants were female (59.3%) aged 30-45 years (41.5%), with a university degree (26.2%), residing in urban areas (70.8%). The maximum interval between the time of treatment and the time of complaint registration was less than one year (72.1%). The majority of complaints were against male dentists (87.5%) with general dentistry education (54.7%). The most frequent final verdict was the malpractice of dentist (49.1%). The majority of malpractices were from negligence type (32%), and most of the complaints were related to performing surgery alone (33.8%). Conclusion: Most of the dentists with malpractice in Khorramabad city are male general dentists, mostly in the field of surgery. Most of complainants are females. To reduce the incidence of dental malpractice and limit their consequences, it is necessary to develop control strategies and promote the education and training of dental practitioners.

Crime Reporting and Management System

The goal of the Online Crime Report & Management app is to provide a convenient and secure way for people to submit their complaints to the police. This app can be used by people who are afraid to approach the police station for their complaints. Once a user has registered in the application, he/she can post their complaints. The administrator will then try to resolve the issue and send the appropriate response. KEYWORDS Crime Report, Complaint Registration, Administrator, Local Police Stations, Victims, Criminals.

Cross-sectional imaging of intestinal barrier dysfunction by confocal laser endomicroscopy can identify patients with food allergy in vivo with high sensitivity

Food allergy (FA) affects approximately 3 to 4% of the adult population in westernized countries. Suspected FA is even more prevalent and requires extensive diagnostic work-up. Within this study, we evaluated whether assessment of the integrity of the epithelial barrier by confocal laser endomicroscopy (CLE) during colonoscopy can be used as a screening tool to identify patients with FA. 60 patients with suspected FA were prospectively included. Serology with total and food-specific IgE, anti-tissue transglutaminase, skin prick testing, food intolerance tests, food intake registration and assessment of clinical complaints were performed. During colonocopy, standardized CLE was performed in the terminal ileum and at two colorectal sites. Analysis of CLE images included functional (i.e. presence of epithelial barrier dysfunction) and quantitative parameters of intestinal architecture. 27 of 60 patients (45%) were diagnosed with FA. Barrier dysfunction was analyzed on 65.837 ileal and on 93.251 colonic images. 96% of patients with FA exhibited functional and structural barrier defects while barrier dysfunction was found in only 33% of patients without FA (p < 0.0001). Visualizing barrier dysfunction with CLE for in vivo diagnosis of FA had a sensitivity and specificity of 96% and 67%, respectively, with a positive and negative prediction of 70% and 96%, respectively. Parameters intrinsic to the crypt architecture including crypt diameter, intercrypt distance, crypt lumen diameter and colonic vasculature were not different between patients with and without FA. CLE-based imaging of the intestinal barrier during colonoscopy might help in stratifying patients with suspected FA for further diagnostic work-up.

Сompliance with the legislation at the submitting stage of the notifications of crimes: the role of the prosecutor’s office

In this article we have briefly performed a complex analysis of the departmental normative acts that contain the norms related to the performance of controls concerning respect of legislation during registration of crimes notifications. Also, most current trends in the legal regulation of the interaction of different bodies involved in the process of registration and examination of criminal complaints were highlighted. The study is aimed at determining the mechanisms of this activity by providing concrete practical solutions to problems that may arise in the work of law enforcement officials. Study establishes the perspectives and ways of improving the researched activity by formulating of lex ferenda recommendations.

I don't even want to go to the doctor when I get sick now: Healthcare experiences and discrimination reported by people who use drugs, Arizona 2019.

People who use drugs experience severe health inequities created by structural and social barriers related to healthcare access. This includes stigma. To characterize the experience of healthcare access among people who use drugs in Maricopa County, Arizona USA. A 20-item guided survey with quantitative and qualitative items was fielded between October 23-November 5, 2019 among people who use drugs in community locations (public spaces, trap houses, drug copping areas). Surveys were administered face-to-face by community researchers with lived experiences. Survey recruitment included convenience sampling and social referral among respondents. Quantitative items were described and qualitative data were independently coded using an a priori coding scheme including reasons for healthcare seeking and healthcare-related stigma (anticipated, experienced, enacted). Over one-third (39.5%) of the185 person sample did not seek medical care in the past year. Of this group, 34.2% reported that they did not seek needed healthcare because they were afraid of being treated badly by medical providers for using drugs. The three major experiences reported by those seeking healthcare in the past year included 1) medical mistreatment (not addressing the primary medical complaint, providing wrong or inadequate treatment), 2) social mistreatment (disapproval, embarrassment, shaming) and 3) abusive behavior (verbal and physical) by healthcare providers. Efforts should create healthcare social and practice environments that assure appropriate and competent medical care and prohibit healthcare provider mistreatment of people who use drugs. Structural incentives such as healthcare finance, hospital accreditation and medical complaint registration should be considered.

Development of a bug tracking system for processing complaints to medical organizations

The article substantiates the feasibility of developing and implementing an automated bug tracking system “Organization of work with citizens' appeals” to optimize the existing business processes for processing appeals and complaints to medical organizations of St. Petersburg. The article analyzes the key business processes of the enterprise in the field of registration and routing of complaints, as well as the formation of reports. The process of development and implementation of an automated system for processing requests is described, the effectiveness of implementation is assessed, and recommendations for its further development and use are given.

Сapabilitу of 24-hour esophageal pH-impedance monitoring in the diagnosis of GERD-associated laryngeal diseases

Extraesophageal manifestations of gastroesophageal reflux disease (GERD), despite the improvement of methods of diagnosis and treatment of patients with this pathology, still remain an urgent problem of medicine and cause increased attention of clinicians and researchers. In some cases, patients with GERD do not present typical complaints of heartburn, regurgitation; the disease may manifest extraesophageal manifestations, such as chronic cough, hoarseness, reflux laryngitis, and others caused by the presence of laryngopharyngeal reflux (LFR) – inflammation of the mucous membrane of the upper digestive and respiratory tracts with possible morphological changes associated with direct and indirect (reflex) exposure to gastroduodenal reflux. The occurrence of LFR is possible due to a violation of the motor function of the esophagus and insufficiency of the upper esophageal sphincter, as well as a decrease in the tone of the pharyngeal muscles. The most accessible methods of diagnosis of LFR are registration of complaints according to the questionnaire “index of reflux symptoms”, assessment of the clinical and functional state of the larynx using a visually analog “scale of reflux signs”. A positive response to the empirical use of proton pump inhibitors in combination with procinetics and determination of pepsin content in saliva can also be alternative diagnostic methods. To date, 24-hour pH-impedance monitoring is a method that allows the most accurate diagnosis of all types of reflux, regardless of the pH value, to verify high reflux in combination with its physical properties, as well as to estimate the time of chemical and volumetric esophageal clearance. In addition to performing esophagogastroduodenoscopy, the use of this method is indicated in patients with suspected extraesophageal manifestations of GERD. The article presents clinical examples of patients with extraesophageal manifestations of GERD, describes the possibilities of 24-hour pH-impedance monitoring of the esophagus in the diagnosis of LFR and reflux-associated diseases of the larynx.

The Complaints, Type, and Severity of Stressful Events in Patients with Burning Mouth Syndrome Referring to Zahedan School of Dentistry, Iran.

IntroductionBurning mouth syndrome (BMS) is a burning sensation in oral mucosa without visible lesions in clinical examinations. The present study aimed at comparing complaints, frequency, type, and severity of stressful events between patients with BMS and healthy individuals referred to Zahedan School of Dentistry, Zahedan, Iran.Materials and MethodsIn the present study, 30 patients with BMS were matched with controls by age and gender after enrollment. The Holmes-Rahe questionnaire and the complaint registration form were used to compare the frequency of complaints, and the type and severity of stressful events between the groups. Data were analyzed by descriptive statistics, Chi-squared and t-tests.ResultsThe mean age of the subjects in the case and control groups was 40.13 ± 2.30 and 40.07 ± 2.31 years, respectively. The obtained results showed no statistically significant difference between the groups in terms of mean age and gender distribution (P>0.05). The results of the Chi-squared test showed a significant difference in the frequency of complaints between the two groups (P<0.001). The t-test results indicated that the average severity of complaints and the average severity of stressful events were significantly different between patients with BMS and controls (P<0.001). The results of Chi-squared test revealed that the mean frequency of complaints (P<0.001) and mean frequency of stressful events (P<0.001) were significantly different between the two groups.ConclusionsBased on the study results, the frequency of complaints, and the type and severity of stressful events were significantly different between patients with BMS and healthy individuals referred to the clinic of Zahedan School of Dentistry.

Features of psychological status in women with functional ovarian cysts

Aim. To analyze the psychological status indices in women with functional cysts of the ovaries.&#x0D; Materials and methods. The group of observation (group I) included 35 women with functional ovarian cysts (follicular and yellow body cysts), the group of comparison (group II) 34 patients with no cysts available and normal ovarian volume. The mean age of the patients examined was 28.7 5.2 and 29.3 4.8 years, respectively. The methods used included registration of complaints and anamnesis data, standard general clinical and gynecological studies, ultrasound scanning of pelvic organs using apparatus Sonoscape 6000, survey with Beck Depression Inventory, Spielberger-HaninScale, MOS SF-36.&#x0D; Results. Health status of women with functional cysts of the ovaries is characterized by abdominal pain syndrome (91.3 % and 14.7 6.0%; p 0.001), mastodynia in the second phase of cycle (37.1 % and 8.8 4.9 %; p 0.01), dysmenorrhea (37.1 % and 14.7 6.0 %; p 0.05) that undoubtedly influences the indices of psychoemotional status. It is worth noting that the prevalence of smoking among women of group I is high (26.5 % and 2.9 % respectively; p 0.01). The characteristic features of psychological status of group I patients are the following: high level of reactive anxiety (Spielberger-Hanin Anxiety Scale 45.7 1.9 and 35.8 0.9 scores; p 0.001), elevated level of depression (Beck scale 18.9 3.4 and 9.5 5.3 scores; p 0.01) and, as a result, decrease in the quality of life, especially with the Role Functioning Scale (25.71, 61.79 scores, p 0.01) and Social Functioning Scale (26.60 and 62.93 scores, p 0.05).&#x0D; Conclusions. Improvement of health among women with functional ovarian cysts should be complex and include modification of the way of life (refusal from smoking), anti-inflammatory therapy, correction of hypothalamic-pituitary dysfunction and psychological status.

Mistreatment of students and associated factors in the Faculty of Medicine of Parakou in 2018

IntroductionPlusieurs études à travers le monde ont montré l'importante survenue des comportements de maltraitance subis par les étudiants en médecine. Notre objectif a été d'étudier les comportements de maltraitance subis par les étudiants et les facteurs associés au sein de la Faculté de Médecine de Parakou (FM/UP) en 2018.MéthodesUne enquête transversale descriptive et analytique a été conduite du 1er au 28 février 2018 chez les étudiants de la FM/UP. Les participants étaient les étudiants en 2ème année médecine (PCEM2), en 4ème année de médecine (DCEM2) et en 6ème année de médecine (DCEM4) inscrits au titre de l'année universitaire 2017-2018 qui ont librement donné leur consentement éclairé pour participer à l'étude.RésultatsCent pourcent des étudiants de la FM/UP avaient subi au moins une fois un comportement de maltraitance. Les étudiants subissaient fréquemment un comportement de maltraitance dans 34,34% des cas. L'humiliation, la violence verbale et le fait d'être amené à effectuer un service personnel étaient les formes de violences les plus subies. Cependant, environ 10% des étudiants ont subi un harcèlement sexuel. Les auteurs de ces comportements de maltraitance subis par les étudiants étaient d'abord les médecins/enseignants, et les infirmiers puis les internes. Les étudiantes étaient trois fois plus harcelées sexuellement que leurs camarades du sexe opposé (p=0,0069). Plus les étudiants étaient âgés et inscrits au deuxième cycle des études médicales, plus ils subissaient l'humiliation (p=0,0001 pour l'âge et p<0,0001 pour le niveau d'étude) et la violence verbale (p=0,0007 pour l'âge et p<0,0001 pour le niveau d'étude).ConclusionCette étude a permis de montrer que tous les étudiants de la FM/UP ont subi au moins une fois un comportement de maltraitance depuis leur inscription dans l'université. Cette étude offre l'opportunité aux responsables de l'université de mettre en place une stratégie de communication pour un changement de comportement des enseignants et encadrants par rapports aux comportements de maltraitance. L'initiative d'un registre de plaintes serait également utile pour réduire l'ampleur du phénomène.

On the New System of Recording and Registration of Complaints, Statements and Other Information on Criminal Offenses

The article is devoted to the analysis of statistical information on criminal offenses between 2012 and 2017. The authors take into account the specific features of the amended model of criminal proceedings and the new system of records and registration of statements and reports on criminal offenses. As there is no data on the statements and reports to the pre-trial investigation bodies for 2015–2017 or the judgments on them for the Republic as a whole, the comparison was carried out for the statistical data on Karaganda Region in different periods. The analysis and comparison of the available information on Karaganda Region was used to explain the unjustified reduction of the volume of registered criminal offenses in 2015–2017. The authors developed a formula that helps to determine the causes of this situation, typical not only for this Region, but for the whole Republic since 2012. The article highlights the problem areas connected with the key clauses of the Rules for Records and Registration of Complaints, Statements and Reports on Criminal Offenses as well as with maintaining the Single Registry of Pre-Trial Investigations, approved by the Order of the General Prosecutor for the Republic of Kazakhstan of September 19, 2014, No 89. The authors describe disputable aspects of the law enforcement practice. Besides, using the analysis of the previous and current systems of records and registration of complaints and statements on criminal offenses, the authors make an attempt to stabilize the situation in the sphere of records and registration. They draw attention to the fact that in the past all complaints and statements on crimes were to be registered, and this information was entered in the Book of Records of Complaints, Statements and Information. After the new order of registration and recording of complaints and statements on criminal offenses was introduced, the information from the Book of Records of Information is only statistically relevant if these complaints are registered in the Single Registry of Pre-Trial Investigations.

Medical Product Verify and Complaint Management System for Ngo's

Today's world belongs to information technology. Information is worthwhile only if, it can be accessed at the right time, by the right person &amp; is useful for the purpose defined. The purpose of Medical Product Complaint Management System (MPCMS) is to provide their prescription details and complaint registration easier one. This is an important tool to control and effectively manage the entire operation of patient details management and complaint registration in a very efficient manner and take it to the path of growth. The System deals with the collection of patient details and the prescription details and outputting it to the user through web application. The prescription details are stored into the database and when the user logs into the system they can view their prescription details. The user has been given a login to view the details and he can able to register the complaint in case of severe problems occurred due to the wrong prescription of medicines. The complaint will be submitted and it will be viewed by the NGO. The NGO is having separate login to view the complaints and he will be given the authority to accept/reject the complaint.

Experience of using domestic phytocomplex in treatment of patients with benign hyperplastic processes of reproductive system

Aim. To estimate the clinical efficiency of phytocomplex “Flavopersin”.&#x0D; Materials and methods. Phytotherapy is one of advanced directions in modern medicine. Fifty women with clinicoechographic signs of benign hyperplastic diseases of reproductive system were examined and treated. The methods of study included: registration of complaints and anamnesis data, standard general clinical examination and gynecological study; instrumental methods of investigation included: pelvic and mammary ultrasound using Siemens Sonoline Elegra with vaginal sensor of 6,5 MHz. The methods of study also contained assessment of pelvic pain and mastalgia by Visual Analogue Scale (VAS).&#x0D; Results. After completing the therapy during six menstrual cycles, a positive effect in treatment of dysmenorrhea, significant reduction of mastalgia manifestation as well as reliable decrease in anterior-posterior uterine size and optimization of endometrial structure by pelvic US data was reached. Besides, phytocomplex permitted to reduce anxiety, tension, to raise activity, mood, psychological stress tolerance and social adaptation that improved the quality of life among patients.&#x0D; Conclusions. The therapy, including phytocomplex “Flavopersin” is a method, which promotes intensification of the effect of drug therapy, increases the interval between hormonal therapy courses and, thus, reduces the manifestation of its side effects and improves patients’ health status at the expense of optimization of psycho-emotional status.