Abstract: Trams, a vital component of public transportation, operate within diverse environments ranging from fully segregated tracks to mixed-traffic systems. This study investigated tram collisions in Melbournea city renowned for its extensive and historic tram networkand explored both systemic and behavioral factors contributing to these incidents. The analysis identified key factors such as the arrangement of tram platforms, intersection design, right-of-way (ROW) regulations, tram driver behavior, and the actions of other road users. The study revealed that inadequate tram platform arrangements and suboptimal intersection designs are major contributors to tram collisions. Recommendations for improvement include implementing elevated, standalone tram platforms with protective barriers and accessible ramps, expanding the use of Hook Turn intersections, and integrating intelligent transportation systems to enhance traffic management. Additionally, addressing behavioral factors is crucial. Enhanced training for tram drivers and educational campaigns for pedestrians and other road users are proposed to improve situational awareness and adherence to safety norms. By addressing both objective systemic issues and subjective behavioral factors, this study aimed to enhance the safety of tram operations in mixed-traffic environments, ultimately reducing collision risks and improving public confidence in tram systems.