The United Nations has pushed for improved mobile connectivity, ensuring that 97% of the world’s population lives within reach of a mobile cellular signal. This is within the framework of objective nine regarding industry, innovation, and infrastructure for sustainable development. The next challenge is for users to know the quality of this service. The Long-Term Evolution (LTE) network’s quality of service (QoS) is evaluated with key performance indicators (KPI) that only specialists can interpret. This work aims to assess the QoS and effectiveness of the fourth-generation (4G) LTE network using a weighted fuzzy inference system. Analytic Hierarchy Process (AHP) is integrated to rank the fuzzy rules. The KPIs that are considered for the evaluation are download speed, upload speed, latency, jitter, packet loss rate, reference received signal power (RSRP), and reference received signal quality (RSRQ). The evaluated data were collected collaboratively with end-user equipment (UEs). Different usage scenarios are contemplated to define the importance according to the positive impact of the QoS of the LTE mobile network. The advantage of the weighted fuzzy inference system concerning the fuzzy inference system is that each KPI is assigned a different weight, which implies having rules with hierarchies. In this way, the weighted fuzzy inference system provides two indices of quality and effectiveness. It can be a valuable tool for end users and regulatory bodies to identify the quality of the LTE mobile network.
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