Quality Of Business Processes Research Articles

The Role of Modern Tax Administration on Tax Services Quality

This study aims to examine the effect of Modernization of Tax Administration on the Quality of Tax Services at the South Makassar Primary Tax Service Office. The data in this study were obtained from taxpayers registered at KPP Pratama Makassar Selatan in 2022, namely individual taxpayers and corporate taxpayers who were willing to become respondents. This study uses primary data by conducting direct research in the field by giving a questionnaire / statement sheet to respondents and withdrawing samples using the sIovin formula with a total of 100 taxpayer respondents. The analysis that will be used is analysis with multiple regression. The data analysis technique is done by descriptive statistical analysis and SPSS 26.0. The results showed that tax socialization had a positive and significant effect on the quality of tax services, business processes and information technology had a positive and significant effect on the quality of tax services, the implementation of good governance had a positive and significant effect on the quality of tax services and the self-assessment system had a positive and significant effect on the quality of tax services

QUALITY MANAGEMENT OF BUSINESS PROCESSES IN THE CONTEXT OF ACHIEVING SUSTAINABLE DEVELOPMENT OF FASHION INDUSTRY ENTERPRISES

INTRODUCTION. Sustainable development and victory in competition in the conditions of globalization and international division of labor can be ensured by enterprises that manage the quality of business processes on a systematic basis, which makes it possible to produce high-quality, environmentally safe products in an ethical way.
 THE PURPOSE OF THE STUDY is the further development of methodological, methodical and practical approaches to the management of the quality of business processes of a fashion industry enterprise in the context of its achieving sustainable development.
 RESEARCH METHODS. The research used scientific methods of theoretical generalization, analysis, synthesis, induction and deduction, structural-logical analysis, historical method.
 RESULT. The high quality of products and services plays a decisive role in achieving sustainable development of the enterprise. The relationship between sustainable development and quality management at the evolution stages of enterprises and organizations is considered. Four stages have been identified, which correspond to organizational models, determined by a combination of the following features: closed – open system; rational – social thinking. The place of quality management and sustainable development in each organization’s model is determined. The quality chain reaction of E. Deming was supplemented and expanded with additional links of ecological and social component and it was shown that high product quality leads to a positive economic, social and ecological effect, i.e. ensures the sustainable development of the enterprise. The special role of the ecological component of sustainable development is highlighted. In order to avoid and counteract environmental threats, enterprises carry out rational nature management measures and processes of ecologically balanced development. The indicators of environmental protection activities in Ukraine 2016–2020 were reviewed.
 CONCLUSIONS. Sustainable development is the driver of quality management of business processes at the enterprise, which is confirmed by the logical chain of quality improvement influence on the economic, environmental and social components of sustainable development of the producer. The organization model in the period of open systems and social individual ensures comprehensive quality management and sustainable development of the enterprise. The quality management system of business processes at a fashion industry enterprise, which meets the requirements of the international standard ISO 9001: 2015, is a tool for realizing the goals of sustainable development of the enterprise.
 KEYWORDS: sustainable development; quality; quality management; business process quality management system; E. Deming's chain; environmental protection activity.

USING THE LEAN MANUFACTURING METHODOLOGY TO IMPROVE THE QUALITY OF THE ENTERPRISE'S BUSINESS PROCESSES

Formulation of the problem. In the conditions of global competition, lean production acquires special importance. For enterprises all over the world, the only way to survive in the market is to produce goods and provide services that most fully satisfy the demands of consumers, while using advanced management methods and technologies. Lean manufacturing is one of the modern tools of production organization and management technology, which is used to improve the quality of products and services, the most complete satisfaction of consumer needs, while ensuring a careful attitude to the company's resources and their savings.
 The purpose of the study is the further development of methodological, methodical and practical approaches to the concept of Lean manufacturing to improve the quality of the enterprise's business processes.
 Research methods. The research used scientific methods, such as theoretical generalization, comparison, analysis, synthesis.
 Result. In the process of research, a comparison of traditional business management and the concept of lean production was made and revealed. that the concept of lean production has such advantages as the transition from centralized, vertical management to horizontal, involvement of all employees in the process, teamwork, focus on rational use of resources. The concept of lean production is aimed at eliminating the following main types of losses: overproduction of goods; waiting for raw materials, semi-finished products, necessary service information; unnecessary movement of materials; redundant processing steps arising due to errors in the design of business processes; excessive stocks and business processes leading to their occurrence; unjustified rotation of personnel in the work process; production of waste; underutilization of employees' creative potential.
 Conclusions. Six main elements and 52 components (requirements) of Lean manufacturing are defined based on the SAE J4000 standard for more successful application of lean manufacturing ideas in practice production to analyze the levels of implementation of lean manufacturing methodology components and elements. The main elements of the concept of lean manufacturing, the development and improvement of which should be focused on, are: company management and trust in it; enterprise personnel; information environment; chain "supplier – organization – consumer"; product; business processes. An important role in the concept of lean manufacturing is played by the 5S ordering system and the system of general maintenance of TPM equipment .
 Keywords: lean manufacturing; losses; flow of value creation; 5S ordering system; system of general maintenance of TPM equipment; SAE standard J4000.

A configurable mining approach for enhancing the business processes' performance

AbstractBusiness is a war to get the attention you deserve from your enemies, and many competitors strive to gain a prominent position. Organizations are constantly seeking innovative ways to work to stay in a competitive business environment. Business process reengineering (BPR) is one of the most management approaches that are adopted by many organizations in order to achieve a dramatic increase in performance and cost reduction. Since the risks enfolded and failure rates related to BPR projects are very high, it is necessary to find ways to support success of BPR in a systematic approach. The major target of this article is to find the implementation of the proposed model to reengineer business processes (BPs) successfully via integrating critical success factors (CSFs) of BPR and BPs' performance. It is created to detect the inefficiencies and bottlenecks in the business process, decrease costs, time and increase quality of business processes, enhance financial environment and make an effective and efficient performance of the business process. It also applies a mining technique of association rule to examine the link between CSFs and several BPs and measures business processes' performance (intended BPR success) by process time, cycle time, quality and cost pre and post reengineering BPs. Thus, it uses a way to select the appropriate model for each business process. The proposed model will be implemented using a real world the Egyptian tax authority case study in order to prove its usefulness and efficiency. Then, inferred CSFs were applied according to each process, which proved the validity and success of the proposed model.

ЗРОСТАННЯ РОЛІ ІНТЕЛЕКТУАЛЬНОГО КАПІТАЛУ В ЦИФРОВІЙ ЕКОНОМІЦІ

The aim of this study is to outline the authors vision regarding the essence and consequences of the impact of processes accompanying the recent industrial revolutions on the intellectual capital of high-tech enterprises. The research is based on the experience of the European Union countries, which are actively adopting the achievements of Industry 5.0. Emphasis is placed on its significant difference from its predecessor, namely: focusing on the ecological consequences of innovative transformations in technologies and the interests of humans – their generators and users. Based on the results of historical analysis of changes in the structure of fixed capital, the conclusion has been drawn regarding the reactive acceleration of technological progress. The third industrial revolution is distinguished from the fourth, and the latter, in turn, from the fifth not by centuries, as previously thought, but by decades. Therefore, there is an obvious need to prepare in advance for new changes in productive forces in the nearest perspective. This is relevant for businesses, educational institutions (especially providers of higher education), for the state, and public administration authorities. In confirmation of this statement, information is provided on the use of the Internet of Things by manufacturing plants of the EU with a staff of 10 persons. A graphical model of industrial intellectual capital is proposed, the structure of which reflects the current transformations of this important economic resource. From it follows the conclusion about its qualitative enrichment that has occurred, the need to prepare for the next update of technologies, forming the ability to meet them without fear for one's own fate, and the desire to resist innovations. The expediency of creating specialized professional teams, regardless of the physical location of their participants, is emphasized. The task facing them is to establish productive discussions on improving the quality of business processes through the exchange of experience, resources, information, and opportunities among people united by common professional interests, generating constructive ideas, supporting their development, and implementation into practice.

Modeling of Accounting Information Systems in Companies Implementing the Sharing Economy Business Model

The purpose of this study is to offer modeling of the Accounting Information System, especially the payroll system, using the concept of the Business Process Management System. The object of this research is the online media company PT Kreasi Ngalam Media (AboutMalang.com). Currently, the system that is being used to manage employee data, calculate salaries, and generate reports still relies on manual processes. The use of a web-based employee payroll information system application is expected to provide significant assistance to companies in managing employee data, calculating salaries, and preparing reports. The research method used is qualitative, and the data collection uses primary data sources in the form of direct observation and secondary data sources from the company's payroll reports. The results of this research are in the form of a business process model based on the Business Process Model Notation (BPMN), which can improve effectiveness and efficiency, with an impact on improving the quality of the company's business processes.

Importance of Business Process Quality for Creating Added Value and Raising Reputation of Companies in Low-Carbon Economy

Importance of Business Process Quality for Creating Added Value and Raising Reputation of Companies in Low-Carbon Economy

Scientific-methodical approach to the formation of economic security of an enterprise

Methods. The research is based on the use of a systemic approach, which is applied in the construction of the conceptual model of the adaptation of economic security management of an enterprise in the conditions of neo-technological reproduction. Results. The article outlines the need for the formation of an analytical base and diagnostic tools for assessing the quality of business processes, taking into account the economic security system of the enterprise, neo-technologies and neo-ideas, which open up opportunities to ensure the successful functioning of the enterprise in the conditions of neo-technological reproduction. The key differences of the adaptive system of economic security of the enterprise are highlighted, namely: its ability to take into account in the general system of enterprise management its branch specifics and the scale of its activity, stages of the life cycle of operation, the presence or absence of international activity, on the one hand, and its resistance to potentially possible threats, maintaining market stability and liquidity at a sufficient level, on the other hand. Novelty. The conceptual model of the adaptation of the management of economic security of the enterprise in the conditions of neo-technological reproduction has been created, which is based on institutional conditions and specifics of its functioning, as well as factors influencing economic security and system-providing components. Practical value of the research lies in the possibility of using its results to create a system of economic security of the enterprise in the conditions of neo-technological reproduction.

Business Relationship in Business Process Management and Management with the Literature Review Method

In an increasingly globalized and digitized environment, businesses face various challenges. Rising costs, intense competition, rapidly evolving technology, increasingly demanding and privileged consumers, and the demands of a socially changing society. In this respect, the effectiveness and efficiency of the operation of the business organization are realized. This article addresses the following fundamental scientific questions at a theoretical level: How important is Business Process Management (BPM) concerning Quality Management (QM)? Is BPM the QM axis? The relationship between business process management and quality management needs to be studied more interdisciplinary. This study aims to build this relationship. The research methods used are literature review and critical analysis of scientific sources. Academic papers and other sources published within two years (2021–2022) were analyzed to look for research findings on the relationship between BPM and QM. The results show confusion and overlap between different QM and BPM paradigms. The BPM paradigm can be considered an integral part of almost every primary quality management paradigm. BPM is like a horizontal domain that encompasses different quality management paradigms. The conclusions drawn are helpful for organizations implementing quality systems. Integrating BPM into quality management systems and tools creates the conditions for an organization to develop effectively and efficiently. A limitation of this study is the paucity of quantitative studies on scholarly sources. In the future, it may be helpful to conduct systematic literature reviews that include quantitative analyzes of scientific studies.

From SPOD to BANI: Digital Transformation of the Real Estate Organization Business Model

Digital transformation today is an objective reality and a vital need for organizations in all fields of activity. It can be the result of forced circumstances of external conditions (pandemic), as well as an intentional decision of the strategic development set by the company’s management. In both cases, the digital business transformation process provides a multiple increase in the speed, quality, and efficiency of business processes. For real estate, these trends are no exception.The object of research in the article is management business modeling of the activities of real estate organizations. The subject of research is the process of digital transformation of the business model of real estate organization.The purpose of the article is to substantiate the digital business model of real estate organization based on the ecosystem approach in the BANI world.The article justifies the conceptual process of transforming the business models of real estate organizations, based on the evolutionary transition from SPOD to VUCA and the BANI concept of entrepreneurial reality. Each of the presented “worlds” is characterized by differences in management metrics and a different level of technology presence in the activities of organizations. The forced immersion of business in the entrepreneurial BANI world accelerated the processes of digital transformation. The dynamic development and ubiquitous presence of digital technologies requires appropriate adaptation of business models and management approaches. For the conditions of the BANI world, the most relevant is the ecosystem approach, combining complex approaches and platform solutions.

MAIN ASPECTS OF MANAGING LOGISTICS BUSINESS PROCESSES AND THEIR QUALITY ASSESSMENT

The development of logistics, the formation of logistics chains and ensuring their effective functioning require improved management of logistics business processes. However, in literature and practical activities today, the aspects of managing logistics business processes are of a different nature, it is necessary to justify the approach to the creation of an integrated management system based on the assessment of their quality. It has been proven that logistics management and quality management is a general process of organization of production at the enterprise, aimed at increasing the efficiency of the use of available material, financial, information and personnel resources. Quality determines which product or service should be carried out taking into account consumer requirements and standards, and logistics – how to achieve the required level of production, the level of organization of processes and costs.In this work, the quality of logistics activity is understood as a set of properties and characteristics of successive interconnected logistics business processes related to the supply, production, transportation and sale of products, which arise as a result of interaction of a consumer and a producer, as well as other interested parties, the degree (level) which allows you to satisfy various socio-economic needs that are constantly changing.A methodological approach to the assessment of the quality of logistics business processes has been developed, which is based on the elements of the SCOR model and provides for the establishment of indicators in the areas of planning, execution, and provision separately for the logistics business processes of supply, production, and sales. The indicators of the quality of logistics business processes in terms of planning include the coefficients of processivity, continuity, adjustability, timeliness, and reliability of execution.To evaluate quality in terms of implementation, the list of evaluation criteria includes the following indicators: staff professionalism; exact fulfillment of all requirements; sufficiency of resources; quality of information exchange; effectiveness of the process. Prospects for further research are to establish directions for the development of the logistics management system, the formation of effective methods of managing logistics business processes based on their quality assessment.

The model of the impact of self-management on company performance efficiency

The article explores methods for assessing a company's performance and describes the impact of external and internal factors and methods for measuring them. The concept of self-management, self-management factors, and a model of the impact of self-management on company performance are described. Given the realities of today's highly competitive and constantly changing market, companies are forced to seek competitive advantages such as better quality, marketing strategy, customer service level, etc. Considering the pace of market development, an important competitive advantage can be the improvement of internal efficiency in the middle of the company and the optimization of business processes. By improving the quality of internal business processes, companies gain an advantage in terms of quality, speed of customer service, etc. The article describes the internal and external factors that affect the efficiency of the company. Internal factors include factors that arise within the company, and external factors include factors that the company has no direct influence on, but must take them into account when conducting business. During the construction of the model, both external and internal factors were taken into account. The model describes the influence of all external and internal factors. The concept of self-management, its main components and the influence of self-management on the company's performance are also described. Given the high level of digitization in modern conditions, self-management and management in general should be completed using modern means. The proposal model describes the effectiveness of the company's activities by selected divisions, the influence of external and internal factors, as well as the influence of self-management, which is implemented with the help of modern software tools. We can note that the implementation of a mobile application for self-management, which will be integrated into the general management system of the company, will help to level internal factors and reduce the influence of external factors, as well as increase the efficiency of the company's activities to improve the efficiency of internal business processes.

ENSURING THE QUALITY OF BUSINESS PROCESSES IN THE THREECLUSTER GSI-MODEL OF AN INNOVATION ENTREPRENEURSHIP ECOSYSTEM

The article analyzes the quality assurance of business processes in the threecluster GSI-model of the innovative entrepreneurship ecosystem. Effective functioning of innovative entrepreneurship in Ukraine will ensure the implementation of its ecosystem model, which will improve the functioning and development of ecosystem entities based on ensuring the quality of its business processes. The paper proposes a threecluster GSI-model of the innovative entrepreneurship ecosystem, the implementation of which will ensure the sustainable development of innovative entrepreneurship in Ukraine thanks to the implementation of its components. Cluster G (generation) will ensure the generation of business ideas, cluster S (support) aims to support the development of innovative entrepreneurship, cluster I (implementation) implements developed innovative ideas. The article proposes a number of measures, the implementation of which will have a positive impact on the development of innovative entrepreneurship in Ukraine and the formation of its ecosystem. The basis of the development of innovative entrepreneurship is knowledge, science, intellectual capital and the high-tech sector of the economy. The implementation of the proposed measures in each GSI-model cluster will have a positive impact on the quality of business processes of the ecosystem of innovative entrepreneurship from the generation of a business idea to its implementation and commercialization. The effectiveness of business processes will depend on the creation of business ideas focused on the needs of consumers to their rapid implementation on the market and creation of value for consumers. The implementation of this model will significantly increase the functioning and development of innovative entrepreneurship, which will ensure an increase in competitive positions on the global market.

A hybrid deep learning and ontology-driven approach to perform business process capability assessment

Enterprises are constantly transforming to adapt to an ever-changing and competitive environment. In this context, assessments allow to understand the state of different organisational aspects before performing transformation activities. One of these aspects is the capability of business processes. Evaluating the quality of business processes is relevant to guide improvement initiatives, considering that the way that processes are designed and executed in organisations has direct impact on the quality of products and services. However, assessments are expensive in terms of resources if they are performed by humans. In this sense, recent trends in Artificial Intelligence provide means to improve process capability assessment through the automation of some of its tasks. Following this line, this work presents a method to perform process capability assessment using raw text as input data with the aid of a smart system, able to reduce the need of human intervention to provide reliable assessment results. For this purpose, we introduce a hybrid approach to perform assessments in enterprises using text data as assessment evidence. The method combines the Long Short-Term Memory Network (LSTM) approach and the use of an Ontology named Process Capability Assessment Ontology (PCAO), which also contains a set of rules to calculate process attribute ratings, capability levels, among other aspects. The approach is grounded on the Smart Assessment Framework, a conceptual model devised to guide the development of intelligent assessments in enterprises. We introduce a demonstration of the assessment of a process based on the management of chemical samples from a research institute.

Design of an Integrated Information System for Regional Property in Indonesia Probolinggo City Government

This study aims to analyze the integrated information system for a regional property in the Probolinggo City government using the concept of Business Process Management notation. The object of research is the government of Probolinggo City. This case study was analyzed to find problems in the research object and the design of procedures when conducting capital expenditures in each government agency. This study uses quantitative methods with resource based theory techniques with several stages ranging from data collection, case identification, and in-depth analysis to theory development and implications for its completion. The result of the research is a business process model based on Business Process Management Notation (BPMN) which can increase effectiveness and efficiency so that it has implications for improving the quality of business processes in Government agencies Related to Capital Expenditures so that they are understood and correct so that they are effective.

Using the ecosystem concept in the development of smart cities

This article discusses the main aspects of the implementation of the ecosystem concept in smart cities. The author defines the concept of "smart city", identifies its main characteristic features, and provides the evolution of development. The role of the smart city as a center of attraction in the modern economy, smoothing social inequality, providing digital services for all categories of the population, and improving the quality of business processes is emphasized. This study is based on the idea that the ecosystem concept is the most effective approach in the formation and development of smart cities. To prove this thesis, the author used a number of general scientific research methods: analysis, synthesis, classification, categorization, comparison, graphical and tabular methods of presenting information, and others. The ecosystem in this study is considered as one of the most promising forms of organization of innovation activity. The components and structure of the smart city ecosystem are described. The possibilities of applying the ecosystem approach in a smart city are determined. The synergetic effect of the smart city ecosystem in solving emerging problems is shown. A smart city is considered as a point of innovative growth, the economic indicators of which are significantly higher in quantitative and qualitative terms compared to an ordinary city that does not have the characteristics inherent in a smart city. The author concludes that a smart city is a complex ecosystem of people, processes, policies, technologies and other factors working together to achieve results. Successful and sustainable smart cities use a programmatic approach to engage stakeholders across the ecosystem.

Analysis of Financial System Modeling for Integrated Petty Cash Based on Business Process Management

This study aimed to analyze the modeling of financial information systems for integrated petty cash using the concept of a Business Process Management System. The object of study was a training service company. This case study analysis was conducted to find problems in the study's object and then formulate. This study applied a qualitative method using Yin's (2009) explanatory case study analysis techniques with several stages ranging from data collection, case identification, and in-depth analysis to theory development and implications for settlement. The result of the study was a business process model based on Business Process Management Notation (BPMN) which could increase effectiveness and efficiency so that it had implications for improving the quality of the company's business processes.

Strategic Planning of Information Systems and Information Technology by applying the Tozer Methodology to The Lampung Betacom Pawnshop

Betacom is one of the pawnshops established since 2017, which is engaged in the service of distributing loan money to the public based on pawn law with electronic goods guarantees such as mobile phones, laptops, TVs, and so on. In carrying out its business processes, Betacom pawnshops have implemented information systems and information technology but are still not optimal, have not been integrated with each other and are not in line with the mission vision and business strategy of Betacom pawnshops. Therefore, proper strategic planning is needed. This strategic planning will be carried out using the Tozer method, to produce a strategic planning model of information systems that can support and improve the business processes of Betacom pawnshops. This research aims to improve the quality of business processes and SI / IT that can answer solutions to problems that occur. The output resulting from this research is in the form of recommendations for the results of strategic planning of information systems that can be used in the future.

SUPERVISORY CAPACITY OF FINANCIAL INSTITUTIONS IN COUNTERING CYBERCRIME AND INFORMATION ASYMMETRIES IN THE CONDITIONS OF THE GROWTH OF THE ROLE OF FINTECH AND BIG TECHS IN THE DIGITALIZED INTERNATIONAL CAPITAL MARKETS

The request for digital sovereignty within national jurisdictions or at the level of integration associations in the context of the expansion of cyberspace and the opportunities and threats it produces should correspond with the potential of the existing digital financial infrastructure, which is global in nature, which gives FINTECH and BIG TECH tools for transformative construction of the financial market. services. The purpose of the article is to reveal the supervisory potential of financial institutions in countering digital crime and information asymmetries in the context of the growing role of FINTECH and BIG TECHS in international capital markets. The article explores the role of FINTECH and BIGTECH as a dynamically developing segment at the intersection of the financial services and technology sectors. In it, technology startups and new market entrants are taking innovative approaches to products and services currently provided by the traditional financial services sector. Today, new technologies (digital, telecommunications, biometrics, etc.) are reshaping the financial services industry, actively replacing traditional players and traditional business models. The integration of new financial solutions allows you to change the structure of consumption, reduce the cost of certain functionality (processing customer bases, loyalty programs, etc.), increase the efficiency and quality of business processes (targeting the target audience, scoring, etc.), and also significantly affect sustainability development of core business, etc. As a result, the financial technology industry is gradually turning into an independent, intensively developing sector of the modern economy. The FINTECH segment is rapidly developing, disrupting the usual order of things in the traditional value chain. Companies in the segment, using the latest technologies and new directions of activity, are reshaping the competitive landscape, blurring the boundaries that have been established among players in the financial services sector. The FINTECH ecosystem includes such elements as startups, technology companies, financial institutions and infrastructure players. FINTECH platforms operate in the most profitable part of the banking chain. Most companies in the financial technology sector operate at the so-called last mile stage, that is, at the stage of interaction with the end consumer. These services include: P2P lending platforms, money transfer and payment acceptance services for small and medium enterprises. It is these areas that are the main sources of income for traditional banks. The very financing of the FINTECH industry is often of a credit nature, and cheap borrowed resources only increased interest in such innovations. of great importance for the fintech industry is the dynamically developing e-commerce market. In particular, this factor will stimulate the growth of the volume of services in the segment of payments and transfers, as well as in the segment of financing. The article considers the phenomenon of gamification (the use of game elements), which is essentially a system of motivation and incentives, which leads to the fact that the client interacts with the financial institution more often, which makes it possible to achieve increased loyalty to the company. In the era of total digitalization, the problem of cybersecurity, protection of personal data, identification and authentication of a person in the information space when making financial transactions becomes relevant. The attention is focused on the risks of cyberattacks and theft of funds due to the disclosure of access to information systems.

Topic Modelling in Knowledge Management Documents BPS Statistics Indonesia

Knowledge management is an important activity in improving the performance an organization. BPS Statistics Indonesia has recently implemented such a system to improve the quality and efficiency of business processes. The purposes of this research are: 1) implementing topic modelling on BPS Knowledge Management System to identify groups of document topics; 2) providing recommendations on which the best topic modelling; 3) building a web service function of topic modelling for BPS that includes data preprocessing function and topic group recommendation function. This study applies the Latent Semantic Analysis (LSA) and Latent Dirichlet Allocation (LDA) topic modelling methods to determine the best grouping techniques for knowledge management systems in BPS Statistics Indonesia. The results show that the LDA model using Mallet is the best model with 25 topic groups and a coherence score of 0.4803. The performance result suggest that the best modelling method is the LDA. The LDA model is then successfully implemented in RESTful web service to provide services in the preprocessing function and topic recommendations on documents entered into the Knowledge Management System BPS.