Quality Management System ISO Research Articles

ISO Quality Management System in Public Higher Education Institutions: Basis for Service Enhancement

ISO Quality Management System in Public Higher Education Institutions: Basis for Service Enhancement

Implementation of Organizational Culture and Personal ISO at PT. Anindya Wiraputra Konsult Kendari Branch

This article discusses the Team FIB-UHO industrial visit, as well as efforts to strengthen organizational culture in implementing the ISO Quality Management System at PT. Anindya Wiraputra Konsult (ANINDYA) Kendari Branch. This activity aims to open up space for collaboration regarding industrial literacy and the world of work for campuses by looking at the implementation of the ISO system in supporting partner activities and paying attention to factors that support and hinder its implementation. The ISO Quality Management System, starting from ISO 9001, ISO 14001, ISO 45001, to ISO 17020 certification, has an impact on activities at ANIDYA and the expansion of the world of work. The activity technique is carried out using collaborative observation, in-depth observation results, document analysis, and questions and answers with staff and partner employees selected purposively, as well as distributing questionnaires to clients. Data shows that the quality of human resources in the industrial world is not just a diploma, but also requires personal certification, as well as consistent and continuous training. Other results show strict and evaluative process standards, as well as a positive attitude and culture as a professional company that places competitors as benchmarks to support strengthening the quality and quantity of work, strategically providing service satisfaction to consumers and profit value for the company.

The Implementation of Quality Management System ISO 9001 with SWOT Analysis

As a strategic step of the local government in continuous improvement activities, this study aimed to describe the strength, weakness, opportunity and threat analysis in the implementation of QMS ISO 9001: 2015 in elements of planning in Pemerintah Negeri Rutong Kota Ambon by Planning, Implementation (Do), Evaluation (Check) and Monitoring (Action). This study used a qualitative methodology with the researcher as the main instrument. Data sources for the study were team management and documentation and it was conducted in Pemerintah Negeri Rutong Kota Ambon. Analyzing the data using descriptive qualitative analysis, verifying the accuracy of the data during in-depth interviews with the employees of state institutions to triangulate the data with the source. The results showed that the SWOT analysis of the implementation of QMS ISO 9001: 2015 is updated. in a growth strategy phase that offers tremendous opportunity and potential for improvement. Each PDCA element of QMS ISO 9001: 2015 implementation has opportunities, threats, weaknesses and strengths that can be used for the continuous improvement of Pemerintah Negeri Rutong Kota Amboni. A SWOT analysis with the following criteria can be used to implement the strategy: socio-cultural, economic, environmental, special program of integrated economy and development of tourist villages.

Challenges Encountered by Quality Management System ISO 9001:2015 Implementation at the Universities

Challenges Encountered by Quality Management System ISO 9001:2015 Implementation at the Universities

Iso Quality Management System Implementation 29993:2017 concerning Facilitator Clauses in the Program Trade Export Training LPK Global Talent Education Incubator

The first problem is the lack of compliance with the Quality Management System ISO 29993:2017 which should be a reference for facilitators in carrying out the learning process in job training institutions. The second problem is that there is no identification of improvement efforts that must be carried out by job training institutions in order to achieve the goals of the institution's vision and mission. The purpose of this study was to find out how LPK Global Talent Education Incubator's efforts in implementing ISO 29993:2017 in the facilitator clause in the export trade training program. This study uses a qualitative method with a case study approach. Qualitative research with a case study approach is intended to study in depth the background of the situation and the current position which is what it is. The research stages included: Research, Observation and in-depth interviews. This research used a population of 3 management, facilitators and alumni training participants. The sampling technique is a saturated sample, namely 3 people. The data collection stage consists of observation techniques and interview techniques. The steps taken in the data checking stage were carried out after interviews and observations. The method of analysis for this research is observation and interviews from the data. The results of the research and analysis with data processing show that the Global Talent Education Incubator Education Institute has implemented the existing quality management system, but something must still be evaluated in running the quality management system. The author's suggestion is that in carrying out the learning process the facilitator should better prepare himself both methodologically and technically adapted to the learning environment and pay more attention to the basic requirements of the facilitator and the learning process so that nothing is missed regarding the existing quality management.

Suggested Methodology for the Mechanism of Applied Quality Management System ISO 9001:2015 on the Furniture Industry.

Suggested Methodology for the Mechanism of Applied Quality Management System ISO 9001:2015 on the Furniture Industry.

The Effectiveness of Implementing the Quality Management System ISO 9001; 2015 in Supervising Road and Bridge Projects in South Sulawesi Province

The Effectiveness of Implementing the Quality Management System ISO 9001; 2015 in Supervising Road and Bridge Projects in South Sulawesi Province

Implementation Audit Internal of Quality Management System Iso 9001:2015 in the Purchasing Activities Technical Department at Pt Sango Indonesia

This study analyzes of implementation audit internal of the quality management system ISO 9001:2015 in the purchasing activities technical department at PT Sango Indonesia. The aims of this study are to understand the quality standard and quality improvement of PT Sango Indonesia, analyze ISO 9001:2015 quality management standard operational procedure (SOP) in purchasing activities and determine the impact of implementing ISO 9001:2015 internal quality management systems on product quality. This research uses a qualitative descriptive method; the population in this research is all employees at PT Sango Indonesia is 103 employees. The sample in this study was taken from 55 employees who are related to variable research. Meanwhile, the technique of research uses observation, interviews, questionnaires and documentation. Besides that, they analyze data using internal control questionnaire (ICQ), Likert scale and uji statistics. The results of this research show that the implementation of the internal audit quality management system ISO 9001:2015 uses internal control questionnaire (ICQ) in the standard operational procedure (SOP) of purchasing activities at PT Sango Indonesia for each department obtained good strength where department user get percentage middling effective, leadership gets effective, engineering middling effective, purchasing effective, supplier middling effective and accounting effective. In order to support of purchasing activities continuity, In order to support of purchasing activities continuity, it is necessary to create an information system that can provide convenience for purchasing activities process so that the information produced is accurate and appropriate. Then, the average achievement of implementation internal audit for each indicator at PT Sango Indonesia is very effective on internal audit competency and scope internal audit, besides other indicators achievement results are effectiveness. Meanwhile, the result of the statistical test showed that internal audits had a significant effect on product quality with the indicators used by researchers. Thus, the company must disseminate information related to certification ISO 9001:2015 that it carries out activities according to established procedures.

The effectiveness of quality management system ISO 9001:2015 in Saudi Arabia

The effectiveness of quality management system ISO 9001:2015 in Saudi Arabia

Responding to the requirements of the laboratory quality specification 17025 by adopting the building of knowledge according to the quality management system ISO: 9001: An analytical descriptive study in the laboratories of the University of Nineveh

This study aims to recognize the role that necessity imposes in the commitment of organizations to meet the adoption of the quality standard of laboratories17025 according to the quality management system IS9001. The specification contains two sets of requirements, administrative and technical, the administrative requirements relate to the quality of the "management system". Technical relates to the efficiency of the analytical staff, the methods of analysis and the devices used, the methods of quality control of analyses and the issuance of reports, etc. Laboratories use this standard to implement a quality system aimed at improving their ability to produce proven results. The researcher relied on the questionnaire form as the main tool for collecting field-side data. The preliminary data was analyses using SPSS. The following statistical methods were used (percentages, repetitions, averages and standard deviations, T test for the average of one sample for the hypothesis test). The present study has therefore been able to answer a range of questions: Can the indicative specification associated with the quality of laboratories 17025, fulfil the requirements associated with the ISO:9001 quality management system? Could it intersect or integrate with the Organization's practices? Are there any problems in the organization's adoption of the indicative standard associated with the quality of laboratories: 17025 in order to achieve its desired objectives to reach the required quality management? Consistent with the content of those questions, the study was strengthened by the hypothesis tested through a series of statistical analyses that reflected the reality of that hypothesis positively or negatively to reach the result that supports the research results. The researcher reached a number of conclusions, the most important of which was the research organization's interest in adopting laboratory quality standard 17025.

Improve Product Quality and Production Process with Integration of Six Sigma and Quality Management System ISO 9001: A Case Study of Bakery Shop in France

This study highlights macarons product research conducted in a bakery shop in France. It is aims to optimize the quality of the macarons products via the integration of Six Sigma and Quality Management System, ISO 9001. To achieve the objective, the study first identifies the primary root cause of product defects. Besides, an alternative standard operating procedure is incorporated with the recommended improvements. The DMAIC approach is emphasized by the Six Sigma approach, which is Define-Measure-Analyze-Improve-Control. According to the data, the cost of poor quality for a month is 34,511.40 Euro. Cracked macarons (53.70%), hollow macarons (16.30%), and no feet macarons (16.10%) are three major critical defects. The macarons product has a Sigma level of 2.50. The parameters proposed in this study are low-level mixing at 80 rpm, 12 minutes of baking time, and 203°c oven temperature to improve the quality of macarons product using the Design of Experiment (DOE) of the Taguchi Method. When the major elements are controlled inside the processes, the company's chances of producing a high-quality product increase significantly. As a result of adopting Six Sigma with Quality Management System ISO 9001 into the macaron manufacturing process, defects costs and rate is expected to be lower.

Implementasi Iso 9001:2008 dalam Mengembangkan Budaya Mutu Madrasah

The government take serious act to enhance quality of education either public or private school. One of famous way used by education organization is adopting international based quality management system. One of international based quality standard about Quality Management System is ISO 9001:2008, customer oriented quality management system. Application of Quality Management System ISO 9001:2008 in education service is the right momentum to fix quality of education especially madrasah. Application of Quality Management System ISO 9001:2008 in education organization are meant to enhance customer’s satisfaction through education organization, build awareness about the urgency of prime service to customer, teach education organization so they loyal to agreeable things, and prepare quality document. The successful of Quality Management System ISO 9001:2008 implementation affected by culture own by madrasah. Sincerity is needed to facilitate and manage culture changes into quality culture.

KORELASI ANTARA SISTEM MANAJEMEN MUTU ISO 9001:2015 DENGAN SISTEM MANAJEMEN PENDIDIKAN ISO 21001:2018

<p>Quality Management System (QMS) ISO 9001:2015 and Education Organization Management System (SMOP) ISO 21001:2015 are management systems that emphasizes the closeness of processes through the application of the PDCA Cycle, Risk-Based Thinking Framework and in harmony with other ISO management systems. The process approach involves a systematic interaction between management processes, so as to achieve the desired results in accordance with the policies, objectives and strategies of the organization's plans. The ISO 21001 and ISO 9001 management systems are designed, implemented and improved based on the PDCA (Plan-Do-Check-Action) model and translated by SN DIKTI as the Quality Cycle of Penetapan, Pelaksanaan, Evaluasi, Pengendalian dan Peningkatan (PPEPP). This cycle results in Continuous Quality Improvement (CQI). Risk Awareness creates a basis for increasing the effectiveness of the education management system, in order to achieve good results and prevent negative effects.</p><p><strong>Keywords</strong>: ISO 9001:2015, ISO 21001:2018, Process Approach, PDCA, Risk Awareness</p>

Lessons learned from quality management system ISO 9001:2015 certification: practices and barrier identification from Brazilian industrial companies

PurposeThis study used a qualitative approach on five case studies in Brazilian industrial companies. The research used interviews, document analysis and on-site visits to collect and analyze data. The companies were selected based on the following criteria: operating in the industrial sector, updating their quality management system (QMS) process to ISO 9001: 2015 and agreeing to participate in this study.Design/methodology/approachThis article aims to investigate the strategies of industrial companies adopted for ISO-9001:2015 certification in light of the six major advances concerning the previous version. Thus, QMS of other organizations can incorporate identified lessons learned, whether certified or not.FindingsThe main finding of the research is the systematization of a set of lessons learned in the experiences of implementing the six significant advances of ISO 9001 concerning the previous version by industrial companies in the State of São Paulo in Brazil. These lessons can and should be used by other organizations to improve their QMSs.Practical implicationsThe practices identified in this empirical research can serve as benchmarking to assist quality managers from other companies in QMS certification based on ISO 9001: 2015 or even those not certified but interested in updating their QMSs. Therefore, lessons learned can significantly minimize efforts to improve your projects, processes, products and services. These findings can also help industrial companies improve their production efficiency and effectiveness through quality improvement.Originality/valueThe main novelty of the research is the consolidation of theoretical and practical analysis of the main changes in the latest version of the ISO 9001 standards. The efforts to fulfill those changes result in lessons learned. The “lessons learned” will form a new block of knowledge that will subsidize theoretical (new research) and practical (formulation of a new ISO 9001 standard and helps quality managers improve their systems).

PPIC IMPLEMENTATION IN FULFILLING ISO 9001: 2015 REQUIREMENTS

A company needs to improve performance, especially in terms of quality in the effort to defend itself and compete with other companies. One of the ways the company in improving its quality is by improving the Quality Management System that has been used. The implementation of QUALITY Management System ISO 9001:2015 in the company is an appropriate step to win competition, especially in conducting print planning in the printing industry. PPIC is a department that has a very important function as Product Planning and Control of material supplies in every activity related to production activities in printing, so there needs to be the implementation of an integrated and sustainable Quality Management System. Fulfillment of ISO requirements is an important step that must be taken in order for the company to officially receive iso certificate This study uses descriptive writing method, using observation data collection method, interview, and library study. Implemented in iso 9001:2015 certified companies. The results showed ppp or PPIC units or other designations in the company have met the requirements of ISO 9001:2015. In the implementation of the fulfillment of the requirements there are some obstacles that can be overcome such as administrative processes that have not been implemented properly. In addition, the supporting factor for the implementation of the most important requirements is the full support of management.Keywords— PPIC, ISO 9001:2015, Quality Management System

The Application of the Quality Management System of ISO 9001

The research objective was to examine the application of the quality management system ISO 9001, and its supporting and inhibiting factors to leverage the employee performance at PT Tirta Sukses Perkasa. The paper applied a qualitative method using a phenomenological approach. Data obtained using observation and interviews from 3 informants. On the basis of the findings, the study found that the implementation of the 9001 quality management system to leverage employee performance refers to ISO 9001: 2008. The implementation follows several steps comprising of making company commitments, making company quality goals, forming an ISO team, making GAB assessment, making company policies, conducting ISO training, document preparation, quality management system implementation, internal quality audit training, management review, and external certification audit from ISO 9001 certification agency. The study found that the supporting factors for implementing the ISO 9001 management system are management commitment, facilities and infrastructure, effective communication, and availability of funds. Interestingly, there were several inhibiting factors that were work culture, understanding of the concept of the ISO 9001: 2008 Quality Management System, and time constraints.

Risk Thinking in ISO Quality Management System

The importance of risk thinking is emphasized in the ISO quality management system. In order to do a good job in quality management, we should use risk thinking to do a good job in risk management, improve the level of quality management, and enhance customer satisfaction, so that enterprises can meet the international quality certification standards in the process of development, and have greater development space in the market. Therefore, this paper studies the risk thinking in the ISO quality management system, summarizes the concept of risk thinking in the ISO quality management system, analyzes the problems existing in the application of risk thinking in the ISO quality management system of Chinese enterprises, and puts forward some suggestions for improvement one by one. It is hoped that the analysis can promote Chinese enterprises to fully integrate risk-based thinking into quality management, calmly cope with risks and opportunities, and make customers more satisfied with their services and products.

Системы Менеджмента Качества ISO и LEAN в Здравоохранении

Currently, in the healthcare of the Republic of Kazakhstan and many other countries, ISO standards are mandatory, and also in some countries the Lean Production System is used. In the Republic of Kazakhstan, the Ministry of Health issued guidelines for the implementation of lean technologies in healthcare organizations in 2017. However, the introduction of Lean technologies is not yet mandatory and has not become widespread in medical organizations in our country. In this regard, information on Lean technologies, experience of their application and effectiveness in healthcare organizations is useful for our medical managers and workers. Goal. Analysis of literature data on ISO and Lean quality management systems, their comparison, experience of application in healthcare organizations and efficiency. Material and methods. For this analysis, we searched for information on the issue with a depth of up to 20 years. Search for publications on the topic of the review was carried out in the databases of PubMed / MEDLINE, PMC, EMBASE, Web of Since, as well as a broad search through the browsers Google.com and Yahoo.com. The search criteria were combinations of terms: quality management system, healthcare, and lean production. Results and discussion. The description of the main features of the quality management systems ISO and Lean, as well as their comparison have been made. Information on the use of these systems in healthcare organizations is given. Currently, the Lean manufacturing system has been implemented in all healthcare organizations in the province of Saskatchewan (Canada), and a large-scale implementation has begun in the Russian Federation. Many medical organizations are implementing Lean system on their own initiative. Most publications have positive feedback on the Lean application. However, there are also several critical articles that the published positive reports lack a strong evidence base. In addition, it is impossible to compare the reports of different organizations due to the lack of a unified system for evaluating the effectiveness of Lean. Conclusion. The Lean manufacturing system is increasingly being used in healthcare organizations. Mostly positive results of Lean application are reported. However, the issue of its effectiveness in healthcare requires further research, since most of the reports cannot be considered as hard evidence. Keywords: quality management system, quality of care, lean management, customer satisfaction

Philosophical Thinking on the Application of ISO9000 Quality Management System

<p>This paper <span style="font-family: 'Times New Roman';">learned</span> the application of ISO9000 quality management system in China and <span style="font-family: 'Times New Roman';">made </span>the philosophical reflection in the research of philosophy of quality management system, to explore the quality management system <span style="font-family: 'Times New Roman';">that have</span> promote and inhibit <span style="font-family: 'Times New Roman';">functions</span> from the perspective of philosophical contradiction for the food industry, emphasized the practical <span style="font-family: 'Times New Roman';">significance</span> in the food industry, finally in the quality management system under the perspective of the dialectical unification of truth and value the development of food industry are analyzed.</p>

The Effectiveness of Quality Management System ISO 9001:2015 in Saudi Arabia

The Effectiveness of Quality Management System ISO 9001:2015 in Saudi Arabia