Quality Management Perspective Research Articles

Driving sustainability in industry 5.0 through sociotechnical approach of quality management

Industry 4.0 is primarily driven by technology, while Industry 5.0 (I5.0) places more emphasis on the interaction between human (socio) and technology (technical) aspects in shaping sustainability. Although I5.0 represents a burgeoning area of research, however, there remains a paucity of research on the sociotechnical perspective of quality management (QM) and sustainability in I5.0. This study intends to investigate the direct and indirect effects of socio-technical components of QM on sustainable performance through agile manufacturing, as well as the moderating role of firm size on these relationships. Data is gathered from 298 small and medium enterprises (SMEs) through a survey approach employing proportionate stratified sampling techniques. The findings support the socio-technical view of QM in Industry 5.0. Unexpectedly, employee education and training has no significant role in enhancing technical QM practices. Furthermore, QM and agile manufacturing are crucial to achieving sustainable performance in manufacturing SMEs. Finally, firm size has played a significant role as a moderating variable, particularly in I5.0. Based on the findings, the study offers novel theoretical contributions and practical implications by shedding light on the nuanced role of QM and agile manufacturing on sustainability within Malaysian manufacturing SMEs.

Optimizing Service Delivery in E-Government from a Quality Management Perspective in Developing Countries: The Case Study of Jordan

Optimizing Service Delivery in E-Government from a Quality Management Perspective in Developing Countries: The Case Study of Jordan

Validation and reliability of the 3D calibration evaluation algorithm for SPM

Abstract Novel marker-based 3D standards, in the form of cascading step-slope pyramids, enable the calibration of three scaling factors and three coupling factors of scanning probe microscopes using only a single sample and a single measurement. They offer better convenience than conventional methods and are therefore increasingly applied. From a quality management perspective, it is of high importance to validate the evaluation algorithm of the 3D calibration strategy and analyse its error contribution. This paper proposes and develops a new software validation method based on both synthetic data and measurement data. Finally, results of our study are discussed, and the impact of the computational error on the measurement uncertainty is examined.

The effect of enterprise quality management on innovation incentives in enterprises —— based on the reform of China's value-added tax system

This article will analyze the incentive effect of the value-added tax rate reduction policy on enterprise innovation from the perspective of enterprise quality management. The research results indicate that: (1) the reduction of value-added tax rate has an incentive effect on the innovation activities of enterprises; (2) There is a positive moderating effect of enterprise quality management on the reduction of value-added tax rate and the innovation and research and development activities of enterprises; (3) The reduction of value-added tax rate has a more significant incentive effect on innovation in the eastern region of China, state-owned enterprises, and relatively larger enterprises.

The utility of performance review systems: A total quality management perspective

AbstractScholars and practitioners alike have argued that performance review is prone to destructive effects and negative outcomes in progressive work organizations with a total quality management (TQM) orientation. Despite its pervasive use and significant consequences at individual, team, and organizational levels across contemporary workplaces, it has remained inadequately explored for its current operational systems and their role in helping employees achieve job mastery and enabling organizations to attain desired quality outcomes. To address this lacuna, this study aims to explore how performance review systems can align with continuous quality improvement in contemporary workplaces that espouse a culture of continuous learning and quality improvement. Given the exploratory and broad scope of the research, it adopts a multiple case study design which offers benefits both in terms of process and outcomes. The findings are indicative of two different performance review systems with very different implications for managing employees and achieving quality outcomes in line with TQM: tactical system with a focus on employee obedience to rigid top‐down control system for achieving conformance quality measures, and a dynamic system with a focus on employee ownership of the quality process for achieving desired quality.

Does social capital affect supply chain performance? Establishing an underlying mechanism and a boundary condition

PurposeThis study examines the direct and indirect effects of social capital on supply chain performance via supply chain quality integration (SCQI), which refers to integrating supply chain partners from the perspective of quality management. It also examines the moderating role of environmental uncertainty in the link between social capital and SCQI and determines the conditional indirect effect of social capital on supply chain performance via SCQI.Design/methodology/approachData were collected using a time-lagged research design through a self-administered survey of supply chain professionals in manufacturing firms in Pakistan. Hayes’ PROCESS Macro was used to test the hypotheses.FindingsThe results show a positive relationship between social capital and supply chain performance. SCQI partially mediates the relationship between social capital and supply chain performance. Environmental uncertainty significantly moderates that relationship in such a way that firms that operate under high environmental uncertainty are more likely to use their social capital to develop SCQI than firms that operate under low environmental uncertainty.Practical implicationsThe study has practical implications for managers who seek to implement SCQI practices using social capital. Leveraging social capital across the supply chain fosters strong connections and a quality-oriented approach across the supply chain, and improves overall performance. Managers can use the power of social capital to navigate environmental uncertainty.Originality/valueThis study’s originality lies in its drawing on the dynamic capability theory and contingency theory and integrating the dispersed scholarly work on social capital, SCQI, and supply chain performance under the boundary condition of environmental uncertainty.

Manajemen Berbasis Madrasah dalam Perspektif Manajemen Mutu Pendidikan Islam di Pondok Pesantren

This article discusses Madrasah-Based Management in the Perspective of Quality Management of Islamic Education at the Syech Ahmad Chatib Islamic Boarding School. This research is included in qualitative research because the method used by researchers is descriptive methods. Data was obtained through observation, interviews, personal documentation and other official documentation. The research results show that the curriculum used at the Tahfizhul Quran Syech Ahmad Chatib Islamic Boarding School is the Independent Curriculum. Tahfizhul Quran Syech Ahmad Chatib Islamic boarding school has implemented curriculum evaluation strategy procedures, namely, needs evaluation, input evaluation, process evaluation, product/output evaluation. The head of the madrasah as the highest executive leader at the Tahfizhul Quran Syech Ahmad Chatib Islamic Boarding School has the task of assisting the General Chair of the Foundation and Islamic Boarding School Leaders in the management of educational staff and teaching staff which includes planning and procurement of educational staff and educators, coaching and development, assessment and dismissal.

A Proposed Model for Applying Total Quality Management in Vocational and Technical Training Institutes

The study proposes a model for management development in the vocational and technical training institutes of the Vocational Training Corporation in Jordan from the perspective of total quality management. The descriptive survey approach and the qualitative approach were used to develop the proposed model of total quality management. The study population consisted of all administrators, teachers, and trainers of the vocational and technical training institutes. The study sample was chosen randomly. To achieve the objectives of the study, the researchers developed a questionnaire to collect data after reviewing the theoretical literature and previous studies. The findings revealed that the degree of applying total quality management standards in vocational and technical training institutes was medium. Also, a proposed model for total quality management standards in vocational and technical training institutes was developed. In addition, there were no statistically significant differences at (0.05) in applying total quality management standards in the vocational and technical training institutes due to the variables of gender, job title, academic qualification, years of experience, and region. In light of these findings, the researchers recommended activating the standards of total quality management within the proposed model and starting to apply them actually in vocational and technical training institutes. This could be achieved by developing the values and trends within these institutes to assist in building a solid organizational culture for the standards of total quality management.

Digitale Transformation deutscher Gesundheitseinrichtungen

ZusammenfassungEinleitungDie digitale Transformation umfasst u. a. die Projektierung und Implementierung digitaler Anwendungen, Technologien und Maßnahmen und stellt inzwischen das Tagesgeschäft aller Organisationen und Einrichtungen im Gesundheitswesen dar. Im vorliegenden Beitrag werden die aktuellen Tätigkeitsinhalte der digitalen Transformation in Gesundheitseinrichtungen aus Sicht des Qualitätsmanagements dargestellt.MethodenEs erfolgte eine deutschlandweite Befragung von 141 Mitgliedern der Gesellschaft für Qualitätsmanagement in der Gesundheitsversorgung (niedergelassene Ärztinnen und Ärzte, Vertretende von Krankenhäusern, Krankenkassen sowie weiteren Einrichtungen des Gesundheitswesens) über alle Felder der digitalen Transformation, bestehende Projekte und in der Implementierung befindliche digitale Technologien. Anhand von 6 Themenblöcken bewerteten die Teilnehmenden die zeitliche Abfolge und inhaltliche Relevanz für deren Organisation.Ergebnisse82 % der Befragten gaben an, dass die digitale Transformation den Arbeitsalltag beeinflusst bzw. verändert. Die häufigsten Projekte umfassen Themen aus dem Prozess- und Schnittstellenmanagement (53 %) sowie zur Verbesserung der Patientensicherheit (52 %). Häufigste konkrete Vorhaben stellen die elektronische Patientenakte und Themen, die im Zuge des Krankenhauszukunftsgesetzes beauftragt wurden, dar.DiskussionLaut Aussage der Befragten verändert die digitale Transformation Strukturen und Prozesse von Gesundheitseinrichtungen und macht zusätzliche Kompetenzen erforderlich, damit digitale Technologien zielführend und nachhaltig implementiert werden können. Eine strukturierte Koordination der Kompetenzen aller Professionen einer Gesundheitseinrichtung ist erforderlich, um digitale Technologien im Alltag von Gesundheitseinrichtungen zu verankern.

SYSTEM OF OBJECTS IN MANAGING THE QUALITY OF LOGISTICS SERVICES AND PROCESSES AT THE MTE

This article examines the system of objects of logistics services and processes quality management in a motor transport enterprise. The paper determines that ineffective quality management of logistics business processes of an enterprise causes low quality of services and low customer satisfaction. The purpose of this article is to study and develop a system of objects in managing the quality of logistics services and processes in a motor transport enterprise from the standpoint of a logistics approach, which includes a set of integrated logistics business processes for quality formation, the requirements and the results of implementation. For this purpose, the main objects that affect the quality of logistics services in the motor transport enterprise are considered. It is determined that the goal of quality management is to improve the quality of products and services, and to achieve this, the authors recommend structural transformations, which include clarifying the boundaries of the object by including the elements of the external environment. The authors propose an approach to the formation of research objects, which includes defining goals, criteria for distinguishing between the object and the environment, the nature of interaction between the object and the environment, development of object models, and identification of its features and properties. The authors propose to distinguish labor quality as an element of the external environment and to establish its relationship with the quality of logistics services. Other elements of the external environment are the quality of information, the stages of quality formation, and the quality of labor items and tools. The quality of live labor and transportation services depends on the quality formation process. The logistics services of a motor transport company cover a wide range of services aimed at ensuring the efficient operation of the logistics system and managing all related processes. The stages of formation of the quality of logistics services are defined as a set of integrated basic, auxiliary, service and management logistics business processes, their interconnection, respectively, their “inputs” and “outputs” are considered. It is proposed to consider the system of quality objects in the MTE from the standpoint of the cybernetic approach and to present it as a set of dynamic links, each of which is integrating. This means that the input signal (quality of information, means and objects of labor, etc.) is transformed into an output signal (requirements for the quality of services). To ensure the high quality of logistics services (maintenance), the main, auxiliary, service and management processes are defined from the perspective of quality management in the MTE, the essence of the processes, the main stages of formation and quality indicators of business processes, as well as those responsible for quality assurance are described. The results of the study may be useful for motor transport enterprises that wish to improve the quality of their logistics services and management processes.

Changes in workload of Chinese university undergraduate teaching from the perspective of education quality management: A case study of a teaching-research university

The teaching workload of university teachers is an objective reflection of their instructional input and directly affects the quality of education and teaching. The ultimate goal of studying university teachers' workload is to enhance the quality of higher education. Based on the analysis of data from twelve years' teaching workload of a teaching-research university in China, the results show that the changes of overall teaching workload are in stages. Classroom teaching workload is the majority of the whole teaching workload. The teaching workload is mainly undertaken by university teachers with intermediate and deputy senior professional titles, and changes in teaching workload undertaken by university teachers with junior professional title and intermediate professional title is greater than those with vice senior professional title and senior professional title. Male teachers' workload is slightly more than female teachers, but gender differences have been shrinking over the years. The proportion of classroom teaching workload in teaching-oriented colleges is high, which is about 7:3 and has decreased in the past twelve years. Developing logic, administrative logic and difference logic are generative logic of changes in undergraduate teaching workload. Due to the relevance of the ISO 9000 family of standards in the management of higher education teaching, it is recommended to follow its seven quality management principles and adopt a teaching quality management approach based on the PDCA cycle in a broader context of quality management. This approach aims to manage higher education systematically, establish an organizational environment, and promote teachers' active engagement in teaching, including teaching workload. It also facilitates to improve teacher classification management and evaluation mechanisms.

Measuring Quality Practices at Prince Sattam Bin Abdulaziz University from the Perspective of Total Quality Management

Measuring Quality Practices at Prince Sattam Bin Abdulaziz University from the Perspective of Total Quality Management

Development of Environmental Action Plans for Adaptation to Climate Change: A Perspective of Air Quality Management

The impacts of climate change on air quality (tropospheric ozone pollution, particulate matter pollution, atmospheric deposition effect, and extreme weather events) greatly threaten most creatures on the earth who need to breathe fresh and non-toxic air. To respond to the impacts of climate change concerning air, many countries have proposed corresponding adaptation plans to reduce these impacts. In this study, a Climate Change Adaptation Plan concerning Air (CCAP-Air) is proposed based on the summary of policies and strategies in developed countries (United States, United Kingdom, Germany, Japan, and Australia), where five main strategies were suggested, including integrating the impacts of climate change on air quality into legislation, developing models to simulate the impacts of climate change on air quality, incorporating nature-based solutions into air quality management, considering AIoT (Artificial Intelligence Internet of Things) into climate change monitoring and governance, and establishing green finance system for tackling climate change. The CCAP-Air proposed in the current work provides insights for countries and regions to solve climate change challenges with respect to air quality management.

The influence of soft and hard quality management practices on quality improvement and performance in UAE higher education

The present research examines the debated relationship between quality management and innovation using a multidimensional quality management perspective. The quality performance that is supposed to result from the adoption of quality management is investigated further as a possible mediator between quality management and innovation in the higher education sector. The data needed to test the hypotheses was gathered by sending a survey via the internet to the faculty members at universities in the United Arab Emirates. Applying the approach of structural equation modelling with partial least squares, the hypothesised associations between 175 respondents are evaluated. According to the findings, implementing rigorous quality management has a direct as well as indirect impact on innovation performance via its impact on quality performance. The impacts of soft quality management on hard quality management have indirect consequences on innovation performance. The association between rigorous quality management and innovation performance is moderated in part by quality performance. This study provides one of the initial studies to apply the multidimensional method of quality management in higher education and has the potential to assist directors in better comprehending the interdependencies between soft and hard quality practices.

The Development Strategy Micro, Small, and Medium Enterprise of Bandung City Reviewing from Quality Management

Micro, Small, and Medium Enterprises (MSMEs) are productive business entities that are the backbone of the country's economy. The Covid-19 pandemic has significantly affected the country's economic sector, based on these circumstances, Indonesia, especially Bandung, needs guidance so that the country's economy can survive this pandemic. MSMEs are implementing various strategies to survive this pandemic, thus this research aims to review these conditions purely due to the impact of the Covid-19 pandemic or related to the business development strategy implemented by MSMEs in the city of Bandung from a quality management perspective. This study used a quantitative research method to see measurable results by collecting data (survey method), with a population of 6,141 fostered MSMEs registered in the city of Bandung and a sample of 80 businesses, using a research instrument in the form of a questionnaire (questionnaire). This research took place in the city of Bandung. Related to this problem, researchers will examine the condition of MSME businesses in terms of quality management. Is the decline in the condition of MSMEs purely due to the impact of the Covid-19 pandemic, or is it related to inappropriate business management.

Futurology Education Strategy Management Perspective: A Case Study in MA Yogyakarta

This study aims to analyze the futurology of education through the cultural understanding of the quality of madrasah Aliyah in Yogyakarta. This research applies qualitative research with the type of case study approach. In collecting data this study uses three techniques, namely: 1) in-depth interview; 2) participant observation, and 3) documentation study. The informants in the study were principals, teachers, educational staff, and development teams. In this study to obtain the validity of the data, triangulation was used. The results showed that the cultivation of quality culture to achieve a glorious educational future in Madrasah Aliyah was carried out by applying educational futurology from a total quality management (TQM) perspective, including continuous improvement, cultural change, reverse organization, maintaining relationships with customers, professionalism and focus on customers, as well as quality of learning.

STANDAR PENGELOLAAN PENDIDIKAN MA BPII (BADAN PERGURUAN ISLAM INDONESIA) PAMBOANG DALAM PERSPEKTIF MANAJEMEN BERBASIS SEKOLAH DAN MANAJEMEN MUTU TERPADU

The study aimed to reflect the implementation of the standard for management of education in a shool-based and integrated quality management perspective in MA BPII (Indonesian Islamic School) Pamboang. The study used a type of qualitative research with an approach to case studies. The object of this study was carried out in ma bpii (the Indonesian islamic school) Pamboang. Data collection techniques used observation, interviews, and documentation. The data sources in the study included the headmaster, curriculum section vice principal, students, publicists, sarpras, committee and students. The analysis techniques used in the study are data collecting, data reduction, data presentation, deduction. The triangulation used to test the validity of data is source triangulation.Research showed that the management of education in MA BPII Pamboang was established from the decision of the head of the school to manage education in MA BPII Pamboang, from the independence of the principal to take decisions in curriculum and student classes, the participation of all schoolchildren from the principal, teacher, and teacher. The education and education participants have a crucial share in all of the activities that are available in MA BPII Pamboang, where school management was conducted according to each other's ability, and the principal gives all schoolchildren an opportunity to make an opinion to improve the quality of education ma bpii pamboang. Integrated quality management in MA BPII (Indonesia islamic School) researcher found that it had not fully applied integrated quality management, as shown by studies that researcher had found only 5 integrated quality management principles from 8 existing ones.

Analysis of the Profitability of an SME from the Perspective of Quality Management

Abstract Profitability can be defined as the positive result obtained by an entity that operates for profit, through the efficient use of material, financial and human resources, in a way that allows it to carry out the activity in optimal conditions for financiers, employees and business partners but mainly to ensure its future performance. There is a direct correlation between the level of performance of economic entities in an economy and its well-being. The stable long-term profitability recognizes an economic entity’s value through performance and efficiency. This paper aims to study the role of quality management in obtaining profitability. In this sense, we conducted a study in a company in Arad, and we calculated specific efficiency indicators from the quality perspective.

Modelling and analysis for higher education shadow institutions in Indian context: an ISM approach.

The Indian education sector is booming with increasing number of students enrolling for various educational courses for acquiring higher education. The competition for lucrative jobs adds to the pressure on students to perform in competitive exams for higher education and other skill development courses.Query As a result, students turn to Private Coaching Classes also called Shadow Education and Private Supplementary Tutoring for additional help. Equally competitive environment exists for shadow or coaching institutes. They too face demanding customers which exerts a lot of pressure on them to achieve academic excellence. In this study, quality management perspective was applied to institutional practices along with Interpretive Structural Model methodology and MICMAC technique for developing a framework to enhance students’ learning and academic performance in shadow institutes for higher education. Attempt has been made to construct a hierarchical structural model for decision making which takes into account all strategic issues and their interrelationships encountered by shadow institutions. This model or structure if implemented can also help shadow institutes to achieve sustained growth in a highly competitive and dynamic environment.

Research on 3D Digital Technological Process of Construction Products with Model-Based Definition

To guide the site staff to produce complex construction products with high quality, this paper proposes a three-dimensional digital technological process method for construction products. Firstly, the process information of construction products is processed from the perspective of quality control and quality management. Then, the geometric entities in the product construction process are modeled based on the building information model (BIM). Then, the process information is expressed and integrated into geometric entities by the model-based definition (MBD) technology, and the interactive files guiding product construction are output. Finally, the technological process expression example of the infill wall masonry project shows that the proposed digital technological process method can fully utilize the advantages of three-dimensional space and desktop virtual reality, help to deepen process understanding, improve product construction quality, reduce project cost, and provide new ideas for digital research in the construction industry.