Quality Management Performance Research Articles

Analysis of The Effect of Total Quality Management on Organizational Performance in Small and Medium Enterprises with Innovation Process Speed as a Mediating Variable in SMES in the Culinary Sector in Bogor City

The increasing competitiveness of the business environment, especially in the culinary industry, has encouraged small and medium-sized enterprises to focus on improving their organizational performance. This study aims to determine and analyze the effect of total quality management on organizational performance in small and medium enterprises with the speed of the innovation process as a mediating variable in culinary SMEs in Bogor City. The method used in this research is quantitative. The population in this study were 100 respondents of culinary SMEs in Bogor City. This study uses purposive sampling technique to determine the sample. Based on the results showed that TQM significantly has a positive influence on organizational performance, TQM significantly has a positive influence on the speed of the innovation process, the speed of the innovation process significantly has a positive influence on organizational performance, and there is a positive relationship and influence between Total Quality Management and organizational performance mediated by the speed of the innovation process. The results of this study provide implications for SMEs regarding the application of Total Quality Management. SMEs are expected to focus on services and products that meet consumer demand, reduce production costs, and offer affordable prices without sacrificing quality, thereby increasing consumer loyalty and business competitiveness. This research has implications for the need for SMEs to invest in training and development of effective TQM systems and pay attention to market dynamics to continue to innovate and meet consumer expectations.

The contribution of quality management practices to student performance: Mediated by school culture

School management is responsible and accountable for implementing educational policies into practice effectively and efficiently to provide quality education. Simultaneously, school management can grasp the core features of the whole school process and identify the relationship among three variables: quality management practices, school culture, and student performance. The current study aims to explore the school principals' perception about quality management practices and its relationship with school culture and student performance in the public secondary schools of Punjab province, Pakistan. In order to achieve the objectives of the study, the study adopted an exploratory sequential mix-methods research design. The researcher conducted a systematic literature review of sixty-three previous studies and interviews with eleven school principals for the qualitative data. Based on results obtained from the qualitative phase, a questionnaire was prepared and dispatched to 150 school principals to get quantitative data. Successively 120 valid responses were received. SEM analysis was performed to get quantitative results. The study's preliminary conclusion demonstrated a positive connection between quality management and student performance in public secondary schools, and quality management was also a significant predictor of school culture. Further, school culture served as a complete mediator between quality management and student performance.

The Relationship Between Quality Management and Marketing – Study of the Current Situation

Theoretical background: This paper considers the interdisciplinarity of quality science. In the first part of the work, a set of important disciplines supporting qualitative research was defined, focussing on management science and marketing. It is noticed that the studies have been conducted to examine the relationships among quality management and marketing performance. However, the literature is short of studies relating to the ordering, classification and categorization of current research results, which integrates the concepts of Total Quality Management (TQM) with the basics of marketing management. Purpose of the article: The study used the method of systematic literature review in order to recognize the relationship between the selected area of quality science, i.e. quality management, and the selected discipline supporting quality science, i.e. marketing management. Research methods: A four-stage research process was applied, defining the purpose of the research as the ordering (classification) of the research, in which the issues of TQM and marketing management were referred to. A collection of literature (n = 1,649) was selected using the Web of Science database. Bibliometric analysis was used, indicating the distribution of the number of publications and the analysis of the number of citations. Content related analysis referring to the recognition of occurrences, here working with keywords, was conducted. Main findings: As a result, four clusters were distinguished and taking into account the significance expressed in terms of the number of repetitions of individual words in a given cluster, four thematic areas of research were specified in which the integration of knowledge in the field of marketing with quality management is visible, i.e. (1) customer driven quality management, (2) the quality of design, (3) quality of conformance, and (4) the cost of quality management. The last part of the paper focuses on significant changes in the quality management strategy related to the ongoing Fourth Industrial Revolution and the importance of managing quality in a global, interdisciplinary approach.

The Mediating Role of Hard Quality Management in the Relationship Between Soft Quality Management and Innovation Performance

Purpose - Hard and soft quality management are known as two important dimensions of total quality management (TQM) that can improve the performance of manufacturing and service organizations. The paper aims to examine the effect of soft quality management (soft QM) on innovation performance (IP) with the mediating role of hard quality management (hard QM). Design/Methodology - A questionnaire was designed for the model test and distributed among 130 small and medium-sized enterprises (SMEs) in Golpayegan industrial town located in Iran. PLS-SEM was used to analyze the data.Findings - The results showed that soft QM affects hard QM and IP. Also, the impact of hard QM on IP was confirmed. The mediating role of hard QM in the relationship between soft QM and IP was also confirmed.Practical Implications - The findings of this research encourage managers of SMEs to focus attention on hard and soft QM simultaneously to improve innovation performance in companies.

Strategic Approaches to Design Teams for Construction Quality Management and Green Building Performance

Buildings exert a profound influence on the environment, with the design phase recognized as the pivotal determinant of a building’s overall performance. Green building design, in particular, introduces heightened complexity, where the attributes of the design team play a pivotal role in shaping performance outcomes. Consequently, the characteristics of the design team emerge as crucial factors in the enhancement of both green building design performance and client attributes. This study aims to empirically examine a model formulated to gauge the extent to which Effective Design Team Attributes contribute to the enhancement of performance in designing green buildings and influencing client attributes. To achieve this objective, a comprehensive questionnaire survey was administered to professionals within the architecture and engineering domains actively engaged in the design and consulting sectors of the building industry. The collected data underwent meticulous scrutiny for authenticity and dependability using the WINSTEPS 5.2.5 software before undergoing subsequent analysis. Statistical analyses were conducted using SPSS version 19, with Principal Components Analysis (PCA) and the Structural Equation Modeling (SEM) approach implemented through Amos version 18 to derive the most robust model. The findings underscore the pivotal role of an adeptly managed design team in significantly improving both the performance of green building designs and the qualities of clients. Rasch’s analysis confirmed the validity of our 5-point Likert scale for Design Green Building Performance (DGBP), Effective Design Team Attributes (EDTA), and Client Qualities (CQ). All items demonstrated excellent reliability, separation, and discrimination, ensuring robust data quality. Dimensionality tests revealed the appropriateness of response categories, indicating satisfactory scale performance. The Effective Design Team Model, validated through Principal Components Analysis (PCA), exhibited a satisfactory fit, supported by significant chi-square statistics, high goodness-of-fit indices, and acceptable root mean square residual values. Client attributes displayed a strong association with effective design team management, validating key model elements. The intricacies inherent in the design process can be mitigated by adopting the green design charrette approach. Consequently, the establishment of an effective design team, coupled with green design leadership, active participation, and clarity in roles and responsibilities, emerges as a potent strategy for elevating the performance level of green building designs.

Mitigating the environmental concerns through total quality management and green manufacturing practices.

This study seeks to explore the intricate relationship between total quality management (TQM) and environmental performance (EP), incorporating the mediating role of green manufacturing practices (GMPs). Additionally, the study examines the moderating impact of environmental strategy on the connections between GMPs and EP. Data were collected through a questionnaire distributed to managers of manufacturing small and medium-sized enterprises (SMEs) and were subjected to analysis using structural equation modeling. The results reveal a positive and significant impact of TQM on EP. Furthermore, the findings suggest that GMPs partially mediate the association between TQM and EP, while the anticipated moderating effect of environmental strategy between GMPs and EP is also supported in this study. These outcomes hold valuable implications for enhancing the environmental performance of SMEs through the integration of TQM and GMPs. It is important to note that this research exclusively focuses on manufacturing SMEs; therefore, future studies should extend their examination of this concept to other industries. Additionally, the study's findings provide a valuable roadmap for SME administrators aiming to elevate their environmental performance.

МОДЕЛЮВАННЯ ГНУЧКОЇ СИСТЕМИ УПРАВЛІННЯ ЕФЕКТИВНІСТЮ ФУНКЦІОНУВАННЯ АКЦІОНЕРНИХ ТОВАРИСТВ В СУЧАСНИХ УМОВАХ

In today's complex economic conditions, a quality performance management system supports the implementation of the company's business strategy and uses its key elements in its activities: goals, flexibility, assessment and regularity of the company's performance management system. The goals of the company's performance management system are considered and implemented through the company's personnel. In order for the system to work effectively, the company's team

Relationship between quality management and organizational performance in the healthcare industry

ABSTRACT This study investigates how Quality Management (QM) programmes, particularly the Baldrige excellence framework, provide an approach to enhance healthcare organisational performance. Two independent methods were used to examine the short-term and long-term effects of winning the Baldrige award and the specific influence of common QM practices on results. The first method assesses the Baldrige Award’s impact on hospital performance by examining patient survey data and shows that initial quality improvements are not sustained in the long term. The second method uses confirmatory semantic analysis (CSA), a text-mining method, to analyse 22 Baldrige award-winning applications to determine the relationship between QM practices and organisational results in healthcare settings. The results show that only three QM practices – measurement, analysis, and knowledge management (MAKM), leadership, and operations focus – significantly contribute to organisational performance. Furthermore, CSA findings highlight the dominant role of leadership in driving performance outcomes, with other factors in the framework showing nonsignificant mediation effects. By exploring both the overarching effectiveness of QM programmes across different time lengths and specific practices that contribute to performance, this research provides academic insights with practical application in the healthcare industry. Importantly, the findings highlight the nuanced relationship between QM initiatives and organisational excellence.

The Impact of the Effectiveness of Smart Quality Management on the Profitability Enterprises of Major Asian Companies

This study aims to identify the extent of the influence of smart quality management practices and their impact on the profitability performance of major Asian companies. This paper used a sample of 143 major companies for the purpose of testing the relationship from the years 2020 to 2023. The study concluded that there is a positive and important link among smart quality management and profitability performance. Smart quality management is considered important in modern concepts that represent a new technical method for managing business processes and institutions in general. Smart quality management aims to improve profitability and productivity. This study considers smart quality management to be an integrated management system that aims to improve the firm’s reputation and growing its profits and market share, and then confirm its existence and link in the field of effort.

Green supply chain management practices and triple bottom line performance: Insights from an emerging economy with a mediating and moderating model

The current study explores the dynamics of business practices in Pakistan's Small and Medium Enterprises (SMEs). This research focusing on how “green supply chain management” (GSCM), Industry 4.0 technologies (IND), total quality management (TQM) and sustainable performance (SP) are interconnected. The study collected data from 382 SMEs owners and managers and data analysis was conducted utilizing by SPSS and SmartPLS. The results indicate that employ GSCM pattern has constructive impact on SMEs overall performance in terms of their social and financial aspects. Interestingly IND act as intermediaries among GSCM and sustainable performance underscoring their potential to translate sustainability efforts into outcomes. Moreover, our survey reveals that TQM have a crucial function in enriching the relationship between Industry 4.0 technologies and sustainable performance by executing as a moderator. It further highlighting the value of adopting a quality focused approach to maximize the causal factor of advancements on sustainability output. The findings of this survey research offering insights for practitioners, SMEs, and policy makers alike by highlighting the significance of integrating practices such as GSCM, IND and effective quality management to enhance SME efficiency. These outcomes further contribute to an understanding of the mechanics at play, within SMEs while offering guidance for organizations maneuvering the changing landscape of sustainable business practices and IND.

Total Quality Management and Employee Performance among Motorcycle Dealers: Basis for TQM Initiatives

Total Quality Management is an organizational technique for continuous improvement that would improve and augment employee performance. The study explores the relationship between total quality management and employee performance. This paper helps fill a gap in the literature by measuring total quality management implementation and employee performance among motorcycle dealers. The study's dependent variable is employee performance with two sub-variables: task performance and contextual performance. While the independent variable is total quality management using ISO 9001:2015 standards, namely, customer focus, leadership, engagement of people, process approach, evidence-based decision making, continual improvement, and relationship management. The study utilized quantitative and descriptive research design. The study took 145 participants using a simple random sampling method. The study results have shown that the seven TQM elements significantly influence employee performance measures. The findings imply that total quality management plays a vital role in the performance and success of an organization. Hence, motorcycle dealers should continue implementing total quality management with all variables to improve performance. Motorcycle dealers should improve employees' involvement, commitment, and awareness of TQM, enhance the organizational structure, and provide resources to overcome the barriers that prevent effective implementation of TQM. Keywords: Total Quality Management, Employee Performance, Motorcycle Dealers

Re-examining the quality management and firm performance relationships: meta-analytical investigation on moderating effects of national culture differences

PurposeIn the last 3 decades, organization-wide programs and practices based on the Total Quality Management (TQM) philosophy have become central to continuous improvement (CI) strategy in both public and private enterprises. However, there is paradoxical evidence of TQM-firm performance linkage in non-Japanese contexts. This study presents a meta-analysis of empirical research on TQM-firm performance linkage and investigates the moderating influence of national cultural (NC) values on this relationship.Design/methodology/approachMeta-analytical procedures are adopted to analyse 364 effects accumulated from 135 independent samples across 31 nations, for 30,015 firm observations. Additionally, weighted least square (WLS) meta-regression is used to test the moderation effects of four NC dimensions based on the Global Leadership and Organizational Behavior Effectiveness (GLOBE) model.FindingsThe meta-analysis results reveal that the strengths of the association varied across five soft and hard TQM dimensions and three firm performance dimensions Meta-regression indicate that the effectiveness of the TQM program is high in cultures which reward collectivist behaviours, equity of power distribution and avoidance of ambiguity in rules/structures.Originality/valueThe study contributes to international operational management theory on cultural influences on the effectiveness of operations strategies and decisions.

Aligning total quality management, continuous improvement for process performance: An empirical review

The fundamental goal of this research is to develop a conceptual framework for performance, continuous process improvement, and total quality management. Exploring the literature on total quality management and other variables in connection to various relationships has been the subject of recent investigations. This paper provides an introduction of total quality management, explains how it transforms into a sophisticated strategy employed in modern businesses, and discusses the literature-based research that has been done in this field. This study suggests that total quality management, a concept popularized by Deming, be investigated in a range of industries in order to enhance product quality, reduce waste, and increase productivity. This study is an integrative evaluation of the prior research on the idea of overall quality management and its connection. Future researchers are urged to make use of descriptive survey and empirical technique to generalize its findings. To reflect comprehensive quality management, continuous improvement, and process performance, this study created a conceptual framework and model. The author created a summary table to display earlier research on the subject, including authors, topics, countries, methodologies, and findings. In light of the aforementioned, the researcher filled a knowledge gap.

Total Quality Management Practices and Performance of East African Breweries Limited, Kenya

Total quality management (TQM) is a continuous process that seeks to point out and eradicate managerial gaps in organizations. It also aligns organizational management, enhances good customer service and empowers the training of employees. TQM uses strategies, data and communication channels to bring together the required quality principles into the organization’s activities and culture. This study examined the relationship between Total Quality Management practices and organizational performance at East African Breweries Limited (EABL) Kenya. The study sought to establish the effect of customer focus on the performance of EABL in Kenya. The research examined the effect of continuous quality improvement on the performance of EABL in Kenya. The study also assessed the effect of strategic approaches on the performance of EABL in Kenya. Contigency thory,Service quality theory, Sigma six quality improvement theoryand system theory of management were reviewed concerning the four variables involved in this study to analyze the gaps that lead to further research. The population target was 60 EABL managers in the departments directly related to TQM practices. Since the population was moderate, there was no sampling. Instead, census method was used and therefore the entire population was included in this study. The study used an explanatory research design where questionnaires were used as a data collection instrument. Descriptive statistics was used to analyze data in tables and charts according to the research objectives. Quantitative statistic processes were also used to derive correlation and regression analysis to establish the extent and nature of the relationship between the independent variables and dependent variables. Construct validity showed a description of whether support is given by case studies concerning the interpretation of variables in the study. The findings of the study indicated a positive significance by benefiting East Africa Breweries Limited in understanding to what extent the total quality management practices impact the performance of the company. The findings demonstrate that East African Breweries Limited (EABL) exhibits a strong commitment to Total Quality Management practices and a customer-centric approach to quality, resulting in enhanced effectiveness, customer retention, and market advantage. EABL's focus on customer satisfaction, loyalty, and market performance highlights the strategic significance of TQM in the company's success and competitiveness. The study concludes that implementing TQM practices can lead to improved business outcomes, emphasizing the importance of effective TQM in achieving better organizational results and market success.

Organizational innovation in the relationship between total quality management and business financial performance: case of coffee processing firms in Guji zone, Ethiopia

Organizational innovation in the relationship between total quality management and business financial performance: case of coffee processing firms in Guji zone, Ethiopia

Quality Management Techniques and Performance of Oil Servicing Companies In Rivers State, Nigeria

To succeed in the volatile environment of the oil industry, oil servicing firms rely on technical change, heavy investment in high technology and intellectual capital to sustain performance and attain competitive advantage. Hence, the research on Quality Management Techniques and Performance of Oil Servicing Companies in Rivers State, Nigeria. The population of the study comprised of all the thirty (30) oil servicing companies in Rivers State as at 31 December, 2021 as culled from the Federal Ministry of Petroleum Resources of Nigeria. Correlation Analysis Pearson’s Product Moment Correlation (PPMC) and Factor Analysis was used to analyse the data collected. From the Pearson correlation (PC) Coefficient result displayed in table 4.4, it was discovered that quality audit has a positive statistically significant relationship with customer service delivery of oil servicing companies in Rivers State. Keywords: Quality management, Techniques, Sustained Performance, Nigeria

Total Quality Management and Organisational Performance

The purpose of this study is to evaluate the impact of TQM on organisational performance at First Bank Plc from 2010-2019, data were sourced through secondary means from the bank and annual financial report of the bank for the years2010-2019) and staff of the bank in Ondo state based on Senatorial District in the state. Questionnaire was designed and data collected using 5-Point Likert-Scale questionnaire which was administered on sample of 196 respondents comprises of bank staff, management and customers at the bank in three Senatorial District of the state. The data was analyzed using descriptive statistic in line with graph, Regression Statistical Technique. Five hypotheses formulated were tested using Eview9 at 0.05(5%) level of significance respectively. Findings divulge that there is a significant relationship between all selected variables of employment involvement team work and trust on first bank non-financial performance at (0.090<0.05.) and also was a strong positive relationship between total quality management (TQM) through education and training of staff on market share value (MSV), total quality management (Team work) on employees’ level of job commitment and support that will bring proper total quality management at first bank and lastly, leadership structures and employee involvement on organisational sustainability had improved the standard of first bank by given more credence to the potency of sustainability of the firm at both money and capital market that has brought great performance over the years. However, the study found little research been done regarding several factors directly affected organisational performance in the area of as organisation size, culture and level of innovation. Therefore, future researches could study these impact of Total Quality Management (TQM) on organisational performance. The study recommends that Employees and Customers should be the First Bank most important asset. Thus, this will be supportive through investment in training and development and communication skill. This will enhance the strengthening of the knowledge base of their employees’ thereby enquiring those people to confront the challenges and stay ahead in the industry.

The moderating effects of collective pay for performance on the total quality management-labour productivity relationship

Using a sample of 450 Korean firms, this study investigates the moderating effects of collective pay-for-performance (PFP) on the relationship between total quality management (TQM) and firm performance. Specifically, we focus on the differential effects of three forms of collective PFP (team incentives, profit sharing, and stock ownership) on the TQM-labour productivity relationship, based on the premise that each form of collective PFP has different sets of characteristics. Our results provide evidence that team incentives have a negative moderating effect, while profit sharing and stock ownership have positive moderating effects on TQM and firm performance. Additionally, we found that the moderating effect of profit sharing is stronger than that of stock ownership when considering simultaneously. Our findings suggest that organizations should carefully consider the different forms and characteristics of collective PFP when designing a compensation system and allocating rewards to enhance the positive impact of collective PFP on the TQM-firm performance relationship.

Unveiling the contextual effects of total quality management to enhance sustainable performance

PurposeThe current study focuses on the relationship between total quality management (TQM) and sustainable performance (SP) and examines how TQM practices can facilitate firms' achievement of sustainable performance. Knowledge management (KM), with its four dimensions, i.e. knowledge creation (KCR), knowledge acquisition (KAC), knowledge sharing (KSH) and knowledge application (KAP), is also an essential factor for organizations. Therefore, this study also focuses on the mediating role of KM in the relationship between TQM and sustainable performance.Design/methodology/approachThis study used a survey method to collect data from the managers of 485 manufacturing SMEs working in five major industrial cities in Pakistan. Collected data were analyzed through PLS-SEM with the help of smart-PLS.FindingsThe study's findings reveal that TQM practices positively influence the environmental and economic sustainability of the firm. At the same time, there is no evidence that TQM practices positively affect the social sustainability of the firm. Results further elaborate that TQM practices significantly affect all four dimensions of KM. Moreover, KM positively affects the two dimensions of SP, i.e. economic and social sustainability, but surprisingly, the impact of KM on environmental sustainability is not found. Finally, results indicate the significant mediating role of KM between TQM and SP.Originality/valueThis study contributes to bridging research gaps in the literature and advances how TQM, directly and indirectly, helps firms improve sustainable performance via the mediating role of KM.

Impact of Total quality management on cleaning companies in Finland: A Focus on organisational performance and customer satisfaction

The importance of TQM in cleaning companies in Finland is investigated in this study. The theoretical framework, TQM practices, and the relationship between TQM implementation and customer satisfaction among cleaning companies in Finland were all examined. It was discovered that employee and communication management increases service quality and boosts organisational performance. The study also discovered that in cleaning organisations, organsational performance has a favourable and significant relationship with customer satisfaction, as well as a positive correlation between employee, communication management, and customer satisfaction. Meanwhile, according to the results of a correlation analysis based on the Pearson correlation coefficient, the only factor limiting the implementation of Total Quality Management in Finnish cleaning organisations was resistance to change, as there were no preliminary signs of multicollinearity based on the two variables of the correlation coefficient criteria (r 0.70). Furthermore, the study adopted hierarchical multiple regression analysis to analyse the relationship between Total Quality Management and Organisational Performance. The results revealed that the two entities have a substantial association, providing valuable insights into the cleaner aspects of the study, particularly when considering organisational performance and customer satisfaction in the Finnish cleaning industry.Subject classification: Total Quality Management, Organisational Performance, Customer Satisfaction.