Quality Management Mechanisms Research Articles

Exploring Consumers' Negative Electronic Word-of-Mouth of 5 Military Hospitals in Taiwan Through SERVQUAL and Flower of Services: Web Scraping Analysis.

In recent years, with the widespread use of the internet, the influence of electronic word-of-mouth (eWOM) has been increasingly recognized, particularly the significance of negative eWOM, which has surpassed positive eWOM in importance. Such reviews play a pivotal role in research related to service industry management, particularly in intangible service sectors such as hospitals, where they have become a reference point for improving service quality. This study comprehensively collected negative eWOM from 5 military hospitals in Taiwan that were at or above the level of regional teaching hospitals. It aimed to investigate service quality issues before and after the pandemic. The findings provide important references for formulating strategies to improve service quality. In this study, we used web scraping techniques to gather 1259 valid negative eWOM, covering the period from the inception of the first review to December 31, 2022. These reviews were categorized using content analysis based on the modified Parasuraman, Zeithaml, and Berry service quality (PZB SERVQUAL) scale and Flower of Services. Statistical data analysis was conducted to investigate the performance of service quality. The annual count of negative reviews for each hospital has exhibited a consistent upward trajectory over the years, with a more pronounced increase following the onset of the pandemic. In the analysis, among the 5 dimensions of PZB SERVQUAL framework, the "Assurance" dimension yielded the least favorable results, registering a negative review rate as high as 58.3%. Closely trailing, the "Responsiveness" dimension recorded a negative review rate of 34.2%. When evaluating the service process, the subitem "In Service: Diagnosis/Examination/Medical/Hospitalization" exhibited the least satisfactory performance, with a negative review rate of 46.2%. This was followed by the subitem "In Service: Pre-diagnosis Waiting," which had a negative review rate of 20.2%. To evaluate the average scores of negative reviews before and during the onset of the COVID-19 pandemic, independent sample t tests (2-tailed) were used. The analysis revealed statistically significant differences (P<.001). Furthermore, an ANOVA was conducted to investigate whether the length of the negative reviews impacted their ratings, which also showed significant differences (P=.01). Before and during the pandemic, there were significant differences in evaluating hospital services, and a higher word count in negative reviews indicated greater dissatisfaction with the service. Therefore, it is recommended that hospitals establish more comprehensive service quality management mechanisms, carefully respond to negative reviews, and categorize significant service deficiencies as critical events to prevent a decrease in overall service quality. Furthermore, during the service process, customers are particularly concerned about the attitude and responsiveness of health care personnel in the treatment process. Therefore, hospitals should enhance training and management in this area.

QUALITY MANAGEMENT OF SERVICES OF HOTEL AND RESTAURANT ENTERPRISES

Introduction. Understanding and applying effective quality management methods is a key factor for customer satisfaction, ensuring their repeated involvement, and also improves the company's reputation, contributes to its competitiveness in the market and ensures the stable development of the hotel and restaurant industry to justify and improve the quality management processes of these enterprises in order to achieving a high level of service quality and satisfying customer needs. Methods. During the research process, various general scientific and specialized methods were employed, including induction and deduction – during the collection, systematization, and processing of necessary information; analysis and comparison – in reflecting the development of the hotel and restaurant industry worldwide and in Ukraine; abstract-logical – for formulating theoretical conclusions; monographic and comparative – for systematizing the scientific approaches of scholars to the theoretical aspects of the hotel and restaurant business development. Results. Theoretical foundations of service quality management in the hotel and restaurant industry were examined through the prism of its economic aspects. The significance of methods, strategies, and tools for quality management, as well as factors influencing service quality, was analyzed and investigated. These factors include customer communication, preparing service staff to utilize productive technologies and effective innovations to create a mechanism for managing interaction processes. It was demonstrated that the hotel and restaurant business serves as a source of economic growth, as hotels and restaurants not only provide accommodation and dining services but also contribute to the robust development of related industries such as transportation, tourism agencies, food delivery, tour organizing, and entertainment services. Discussion. Properly determined pricing policies allow attracting new customers and maximizing profits and proposed recommendations can be utilized for the effective development of the hotel and restaurant business and the implementation of a quality management mechanism through the application of various tools and their impact on enhancing the quality of services provided. In the future, it is advisable to digitize the management of the quality of services of enterprises in the hotel and restaurant sphere.. Keywords: management, quality, services, hotel and restaurant industry, needs, competitive advantages, innovations.

Key aspects of the customs quality assessment tool application on the basis of marketing

Key aspects of the customs quality assessment tool application on the basis of marketing

Implementation of Quality Management Mechanisms of Educational Activity of a Teacher Based on Monitoring the Level of Development of Personal Potential of Students

The article actualizes the problem of developing sound and effective management decisions in order to improve the quality of education. The importance of health-saving and psychological and pedagogical support of the educational process for the implementation of quality management mechanisms of educational activities in school is shown. The purpose of the article is to consider the possibility of implementing mechanisms for managing the quality of educational activities and using components of the modern management cycle to develop effective management decisions based on monitoring the level of development of students’ personal potential; a comprehensive study of tools, methods and technologies in the management structure of the psychological and pedagogical support service aimed at developing the personal potential of students. Methodology. The research is carried out using methods of analyzing the components of the management cycle, evaluating and monitoring the quality management mechanisms of education, taking into account the activities of the support service and the impact of the development of students’ personal potential on the success of their educational activities. The results consist in determining the level of formation and shortcomings of educational quality management mechanisms in order to further improve them for the development of managerial decisions to support a person from a preschooler to a school graduate. The possibility of implementing effective psychological, pedagogical and health-forming support for the management of improving the quality of education is shown. In conclusion, it is concluded that the possibilities of monitoring the quality management mechanisms of education and evaluating the components of the management cycle can be used to form unified approaches to the quality management of education at the regional, municipal and school levels, to create a service of psychological and pedagogical support for the development of students’ personal potential.

IMPROVEMENT OF THE QUALITY MANAGEMENT MECHANISMS OF GENERAL SECONDARY SCHOOLS

IMPROVEMENT OF THE QUALITY MANAGEMENT MECHANISMS OF GENERAL SECONDARY SCHOOLS

Analysis of the quality improvement path of supply chain management under the background of Industry 4.0

In view of the influence of the quality of supply chain management in the process of enterprise development, reducing the market competitiveness and customer satisfaction, this paper puts forward the path of improving the quality of supply chain management under the background of Industry 4.0. Through the analysis of the coordination structure dimension of supply chain management quality strategy level and the coordination structure dimension of executive level, it is determined that there are some problems in the process of supply chain management quality improvement, such as the failure of the incoming inspection department to inspect as required, the lack of supplier control ability, and the imperfection of supplier quality management process and mechanism. By strengthening the quality control of suppliers in key links and exploring the quality improvement path of supply chain management, market competitiveness and customer satisfaction can improve.

The challenge of healthcare big data to China’s commercial health insurance industry: evaluation and recommendations

BackgroundChina’s social medical insurance system faces challenges in financing, product coverage, patient health responsibility sharing and data security, which commercial health insurance companies can help address. Confronting accelerated population aging, the rapid increase of patients with chronic diseases and the maternal and child healthcare needs created by the three-child policy, the Chinese government has encouraged the development of commercial health insurance. But China's commercial health insurance companies face financial sustainability problems, limited product ranges and high operating costs. At the same time, the informatization level of China's healthcare industry, and the value of healthcare big data, is increasing. We analyze and describe the potential application of healthcare big data in the life cycle of China's commercial health insurance system and provide specific action plans for Chinese commercial health insurance companies; identify the challenges to commercial health insurers; and make recommendations for the application of big health data by commercial health insurers. Our recommendations inform healthcare policy makers on the development of commercial health insurance and the improvement of the healthcare financing system. We not only verify the value of healthcare big data, but also identify specific ways that healthcare big data plays in the development of commercial health insurance. Based on the research results, we recommend new policies for government and new uses of healthcare big data for commercial health insurance institutions. The benign development of commercial health insurance will improve the level of health services in China.MethodsBy interviewing health insurance managers (including actuaries, product managers, business executives, information technology medical workers, and commercial health insurance personnel) and by accessing research papers, industry reports, news reports and public information disclosure documents about commercial health insurance, we describe the impact of healthcare big data on the life cycle of commercial health insurance products and processes.ResultsWe identify the issues and challenges of commercial health insurers in the use of healthcare big data, and advance specific strategies to expand the use of healthcare big data. In the life cycle of commercial health insurance products, healthcare big data can improve premium income, control medical costs and increase operational efficiency. First, healthcare big data can increase premiums, products and services by attenuating moral hazard and adverse selection problems, where high quality clients over-pay and high-risk clients underpay for health insurance. Second, healthcare big data can reduce medical expenses compensation pay-outs by promoting the establishment of a management medical system. Finally, the use of healthcare big data improves operational efficiency by increasing payment speeds, identifying fraud and increasing claim verification processes through automating payments and reducing offline processes. We discuss the obstacles to obtain healthcare big data confronting commercial health insurance companies. The sharing and data mining of healthcare big data brings privacy risks to the insured and there are significant differences in data standards and quality of healthcare big data that limit the application of healthcare big data in commercial health insurance. We recommend that national, regional and local government departments coordinate policies to facilitate the cooperation between commercial health insurance companies and regional healthcare big data platforms. In terms of technology, we recommend the establishment of data sharing platforms and data exchange mechanism across institutions and regions according to nation-wide standards and specifications. Government management departments should establish healthcare big data standards and specification system, promote the construction of healthcare big data and ensure the integrity, authenticity and reliability of health data. We recommend data quality continuous improvement and management mechanisms that combine technology and management. Government regulation should oversee commercial health insurance institutions and establish data security management systems to monitor and supervise the privacy of personal data.ConclusionsHealthcare big data can play an important role in the development of China's commercial health insurance industry. Healthcare big data can increase commercial health insurers’ financial viability while providing improved, and cost-effective, products and services. By providing more and better information to insurers, healthcare big data attenuates the asymmetric information problem, addressing moral hazard and adverse selection problems. By combining hospital and medical organization management information systems with insurers’ data management, healthcare big data can help insurers set sustainable premiums, control medical costs and promote operational efficiency. At present, the informatization degree of China's healthcare industry remains limited. To improve the performances, products and services of commercial health insurers, we recommend government reforms in healthcare big data, such as expanding medical industry cooperation; further developing the processes of applying healthcare big data; augmenting data sharing; addressing privacy risks; setting data standards; and improving data quality.

Increasing life expectancy in China by achieving its 2025 air quality target

China is striving to build a “Beautiful China” characterized by clean air. The country has committed to further reducing its national mean fine particle (PM2.5) concentration by 10% from 2020 to 2025, following the substantial improvements in its air quality during the past decade. Meanwhile, the “Healthy China” mission has pledged to increase the national mean life expectancy by one year during the same period. Yet, to what extent will the “Beautiful China” mission contribute to the “Healthy China” vision by reducing the levels of the detrimental PM2.5 is still unclear. Here, by coupling the life table approach and an epidemiological concentration-response model, this study quantifies the potential benefits of achieving China's 2025 air quality target on the national life expectancy. The analysis reveals that the Chinese citizen could expect to extend the average life expectancy by 42.5 days by 2025 due to improved air quality. In addition, if the Chinese government outperforms the planned air quality target, as it usually does, the gains would increase to 65.4 days, ∼18% of the “Healthy China” life expectancy increment task. Further reductions in PM2.5 concentration would lead to accelerated gains in life expectancy both nationally and at the city level, providing strong incentives for the authorities to keep improving air quality. This study reveals the notable benefits on individual life that could be expected from air quality improvement in China and suggests that longer life expectancy is achievable by implementing a health-prioritized air quality management mechanism.

Monitoring quality assessment models in general education in the Russian Federation and developing tools to implement best practices

Introduction. At present the management of the education quality at all levels of education ensuring a unified educational space in the Russian Federation is recognized as the state priority. The transition from quality control to quality assessment and then to quality management puts forward new requirements for the content and implementation of the all-Russian (unified) system of education quality assessment (hereinafter – ASEQA) and regional system of education quality assessment in each constituent entity of the Russian Federation (hereinafter – RSEQA). The purpose of the study is to monitor the models of quality assessment of the system of general education of the constituent entities of the Russian Federation and develop the tools to implement the best practices. Materials and methods. Models of quality assessment of the system of general education of 85 constituent entities of the Russian Federation were studied. The authors used a method of content analysis of the Internet open sources of normative documents of the constituent entities the Russian Federation which contain information (provisions, concepts, models) on the approval of RSEQA. In this study, the authors conducted an expert evaluation of 85 normative documents of the constituent entities of the Russian Federation. In the process of analyzing the normative documents of the constituent entities of the Russian Federation, expert assessments were collected, systematized, and visualized in Microsoft Office Excel spreadsheets. Statistical analysis and visualization were performed using SPSS Statistics 26.0 software. The PHP language, ADOdb, PHPOffice, TCPDF, Bootstrap libraries, PostgreSQL database, DBeaver Community database client were used to apply modeling, algorithmic and programming methods in the development of the information system. Results. The study shows the need to adjust, and in several constituent entities of the Russian Federation, to fundamentally change the existing RSEQA normative documents. Only 23.5% of the constituent entities of the Russian Federation have a high level of models, concepts, and provisions of the RSEQA. The informational system of monitoring the models of quality assessment of the general education system of the constituent entities of the Russian Federation provides the increase in the efficiency of the data obtained during their collection, processing, control, and analysis. It allows improving the quality of general education in the Russian Federation by implementing network interaction between the regions with high and low indicators of management on organization and implementation of the developed support measures with the results of monitoring in mind. Conclusion. The RSEQA of all 85 constituent entities of the Russian Federation require substantive, structural and functional changes in the existing regulatory documents. The monitoring results provide an assessment of the dynamics of implementation of quality management mechanisms of education in each entity, self-analysis of the results obtained and adoption of appropriate management decisions by public authorities of the constituent entities of the Russian Federation in the sphere of education to implement a unified educational space in the Russian Federation.

A mechanism for managing the quality of customs services based on the risk management system development

Subject. The article deals with the quality of customs services. Objectives. The purpose is to elaborate conceptual provisions of the customs services quality management mechanism based on the risk management system development. Methods. The study rests on the methodology for systems analysis and the cognitive theory, and employs methods of modeling, comparative analysis. Results. The paper presents a new approach to the quality management of customs services through the risk management system, and an appropriate mechanism. It determines conditions for a new mechanism formation based on the analysis of the format-and-logical assessment of the existing one, formulates promising directions for the new mechanism implementation in the context of digital intellectual transformation of the foreign economic activity. I disclose characteristics and directions of modernization of the risk management system in the context of introduction of a new mechanism. The developed models can be used in research and analytical structural divisions of government bodies, including the Federal Customs Service, which carry out strategic planning and design of organization's activities. Conclusions. The developed mechanism establishes the key directions of digital intellectual transformation of the customs administration system, reveals the role and place of risk management system in the dynamics of development of the system as a whole.

Management of the Procedural (Technological) Component of the Engineer's Training System

The article is devoted to the problem of quality management of education at a technical university on the basis of criteria-based assessment and monitoring of a student’s professional development using digital resources. The mechanism of education quality management includes monitoring and evaluation of students’ professional development, analysis of the educational situation and decision-making on adjusting the content and methods of forming the readiness of future specialists for engineering activities. This work is a continuation of the author’s research on education quality management. The purpose of this article is to consider the impact of university policies in the main areas of activity on the procedural (technological) component of the engineer training system and to propose a set of measures aimed at improving the quality of education. The methodology of the study consisted of: a systematic approach, an activity-based approach, a personality-oriented approach, a competence-based approach, and a cybernetic approach. In conclusion, on the basis of the reviewed university policies on the main areas of activity for the procedural (technological) component of the engineer training system, complexes of measures aimed at improving the quality of education are proposed.

Quality management mechanisms for inclusive education of preschool children with limited health abilities

Quality management mechanisms for inclusive education of preschool children with limited health abilities

A Review on Quality Management of Prefabricated Buildings

This paper reviews the research on quality management of prefabricated buildings at home and abroad. In this paper, the literature reading method is used to summarize the development of prefabricated buildings at home and abroad, the research status of quality management, and the quality management of prefabricated buildings. The conclusion is that the quality management of prefabricated buildings is very necessary. Finally, combined with the development of prefabricated buildings in China, this paper puts forward the conclusion that it is necessary to further study and establish a perfect quality management mechanism in order to better promote prefabricated buildings.

Determinants of Export Organic Supply Chain Performance: Empirical Study of Fruits and Vegetables in Vietnam

Based on a sample of 308 enterprises, this paper studies the determinants of export organic supply chain performance. The results indicate seven positive determinants that influence positively the supply chain performance, including: (i) need-satisfying ability (NSA), (ii) relationship management, (iii) information management, (iv) quality management, (v) coordination and cooperation mechanisms, (vi) operation management, and (vii) marketing strategy of the export organic supply chain. In contrast, the differentiated segmentation strategy and cost strategy have no impact on the export organic supply chain performance.

Повышение надежности запорной и регулирующей арматуры на объектах магистральных трубопроводов с использованием механизма управления качеством

Отказ трубопроводной арматуры приводит к значительным убыткам, связанным с потерей транспортируемого продукта, вынужденной остановкой трубопровода, ликвидацией последствий утечек. В этой связи задача обеспечения надежности запорной, регулирующей и запорно-регулирующей арматуры (ЗРА), поставляемой для нужд топливно-энергетического комплекса, включая трубопроводный транспорт нефти и нефтепродуктов, имеет безусловную актуальность и значимость. Цель статьи - анализ системы оценки соответствия ЗРА, поставляемой на объекты магистральных нефте- и нефтепродуктопроводов. Рассмотрены основные требования к данному виду трубопроводной арматуры, установленные в государственных и отраслевых нормативно-технических документах, проблемы, возникающие в процессе ее оценки. На основе практического опыта определено, что наилучшие результаты в области контроля и повышения качества трубопроводной арматуры на всех стадиях ее жизненного цикла обеспечивает комплексная система оценки соответствия ЗРА, включающая в себя проведение экспертизы технической документации, комплексного аудита производителя и испытаний изделий в сочетании с обменом информацией между изготовителями и организациями, эксплуатирующими поставляемую продукцию. The problem related to reliability of shut-off fittings, control fittings and shut-off and control fittings (SCF) supplied for the needs of the fuel and energy sector, including pipeline transport of oil and petroleum products, is of absolute urgency and importance. The purpose of the article is to analyze assessment system of conformity of the SCF supplied to the main oil and oil product pipelines. Within the framework of the work, the main requirements for this type of pipeline fittings established in state and industry regulatory and technical documents, problems arising in the process of its assessment are considered. Based on practical experience, it was determined that the best results in the field of control and improvement of quality of the pipeline fittings at all stages of their life cycle are achieved using a complex assessment system of conformity of the SCF, which includes examination of technical documentation, comprehensive audit of the manufacturer and testing of product in combination with the organization of information exchange between the manufacturers and the companies operating the supplied products.

Scientific approaches of a multi-level competitiveness assessment of quality assurance system for AIC products

High dependence of agri-food products competitiveness level on its qualitative parameters determines the need to orientate both the management of individual enterprises and the entire APC regulation system for formation of competitive advantages of domestic products in order to efficiently implement it in external and domestic markets. A prerequisite for reliably determine the direction of efficient solution to solve such a task is availability of a mechanism for objective assessment of the current product quality management system from the point of view of providing sustainable production of competitive product according to quality parameters. In connection with these objectives of the study were substantiation and development of practical oriented scientific approaches to assessment of competitiveness of the system for ensuring quality of agri-food products in modern conditions, taking into account the multi-levelness of the APC regulation system in the Republic of Belarus. As a result, system of principles of assessing competitiveness of system for ensuring quality of agri-food products has been developed. Targeted estimated criteria specifying the level of competitiveness of the system for ensuring quality differentially according to AIC regulation levels have been specified (republican, sectoral, individual business entities). Priority estimates of competitiveness of the quality assurance system for agri-food products have been developed, classified depending on the criteria of quality and safety assurance system, as well as the level of regulation of AIC and their area of application (national, regional and international markets). Implementation of proposals for assessing the competitiveness of the product quality assurance system at all levels of AIC management in practical activities will allow substantiating the most relevant areas for improving the existing quality management mechanisms, increase competitiveness of products in terms of quality parameters and strengthen the position of domestic manufacturers by increasing the confidence of potential and actual consumers in the supply system quality and safety of agri-food products.

АУДИТ ЭФФЕКТИВНОСТИ В СФЕРЕ ОБРАЗОВАНИЯ

In the modern era, priority among the means used in management and affecting the quality of services provided in the field of education in developed countries is given to professional standards created by employer associations, qualification requirements for graduates of educational institutions, which are formed by industry associations and professional associations, monitoring of educational institutions and educational programs carried out by rating agencies, public accreditation of higher education institutions, which Delivered by expert agencies. The category of these tools includes an audit of efficiency in the field of education as an integral part of the quality management mechanism of higher education, which allows you to combine an external assessment of its quality. This determines the relevance of the topic of the present study. The authors express the opinion that in modern Russia there are practically no scientific studies on the interaction of existing performance audit systems with the financial control system, as well as the review of control functions contained in each type of accounting. The lack of theoretical development restrains the development of individual control systems. It is concluded that a high level of material and technical support for the activities of educational institutions and the introduction of the latest achievements of science and technology can be achieved through adequate funding and its effective use. Also, the authors concluded that the auditor owns, uses and manages significantly larger instruments than those mobilized in the process of conducting a financial audit. Therefore, an audit of effectiveness should become an integral part of the state audit, should cover everything that the legislation of the country refers to the conduct of education.

Comparative Mechanism of Quality Management in Higher Education Institutions

Comparative Mechanism of Quality Management in Higher Education Institutions

Assuring Quality amidst Political Intrigue in Higher Education Institutions

This article provides an anatomical analysis of the political intrigue within quality assurance and management mechanisms of higher education institutions in East Africa. Actionable strategies are hence proposed for circumventing the negative effects of such intrigue in order to ensure quality service delivery within the institutions while respecting the need for diversity and innovative practices in research and education. We recognize that the primary responsibility for quality assurance and quality management lies with the higher education institutions themselves, rather than with any outside body. The article therefore discusses issues of autonomy internal to the institutions and those external - between the institutions and regulatory cum oversight bodies that have perpetually riddled the efficiency of quality enhancement. The article draws its data and information from international, national, and institutional policies as well as refereed studies on quality assurance and quality management, especially those highlighting political intrigue in the processes. It has been observed that quality assurance of higher education processes is desired to enhance quality in the response of higher education to labour market needs. However, the article reveals the existence of immense negative politicking and intrigue in the quality assurance processes in higher education institutions in East Africa which are responsible for compromising the quality of services delivered by the institutions. It is argued that being an indicator for organisational performance, the continuous monitoring and enhancing of quality of higher education should be the primary goal and objective of all stakeholders of higher education in East Africa, meaning that quality assurance processes should be embedded in the conducting of the routine business of the institutions.

МЕХАНІЗМ АДАПТИВНОГО УПРАВЛІННЯ ЯКІСТЮ ПІДГОТОВКИ ЗДОБУВАЧІВ ВИЩОЇ ОСВІТИ СТУПЕНЯ ДОКТОРА ФІЛОСОФІЇ ДЛЯ ПОТРЕБ ЗБРОЙНИХ СИЛ УКРАЇНИ

The Armed Forces of Ukraine are interested in highly professional subjects of scientific and scientific-technical activities, namely in highly qualified scientific and scientific-pedagogical workers, whose training is carried out through an adjunct course for obtaining the scientific degree of Doctor of philosophy. The problem of ensuring the quality of higher education for applicants for the degree of Doctor of philosophy for the needs of the Armed Forces of Ukraine is not solved at present and is relevant. The aim of the study is to substantiate the mechanism of Adaptive Quality Management of training applicants for higher education with a doctor of Philosophy degree for the needs of the Armed Forces of Ukraine. The article analyzes the key experience of recent publications, which showed the interest of a wide scientific circle in the problems of applying adaptive management in the field of education and science. Along with this, researchers have different opinions about the vision of what adaptive management should be. As a result, there is no mechanism of adaptive management in the field of education and science, and even more so in the system of training applicants for higher education with the degree of Doctor of philosophy through adjunct and postgraduate studies. Based on the analysis, it is proposed to choose the basic mechanism of Adaptive Quality Management of training of applicants for higher education of the degree of Doctor of philosophy, which is implemented by a complex methodology for building an individual adaptive learning trajectory and developing the methodological culture of applicants for higher education of the degree of Doctor of philosophy, which includes a set of design methods: 1) a variable component of educational and scientific characteristics of applicants for a Scientific School; 2) a variable component of an optional educational and scientific program of a Scientific School; 3) monitoring and diagnostics of the methodological culture of applicants in the context of the general certification procedure. The listed methods of complex methodology are implemented in a scientific school, provided that the supervisor applies an improved model of scientific and methodological support for applicants for higher education with the degree of Doctor of philosophy. Thus, a scientific novelty is obtained, which consists in the fact that for the first time a mechanism for managing the quality of training applicants for higher education for the degree of Doctor of philosophy is proposed on the basis of adaptive management according to the PDCA scheme. The practical significance of the obtained scientific result made it possible to find out the mechanism of Adaptive Quality Management of methodological training of adjuncts and postgraduates. The presented study does not exhaust all aspects of this problem. The theoretical and practical results obtained in the course of scientific research form the basis for its further study in various aspects.