Quality Management Business Excellence Model Research Articles

European Foundation for Quality Management business excellence model clustering by max-min methods

Todays, organisations and enterprises search many ways and opportunities to improve, maximalist strong and to minimalise weak sides of their activity. Organisations need to establish an appropriate management system regardless of sector, size, structure or maturity that will be successful in the future. The EFQM excellence model is a practical tool to help organisations measure where they are on the path to excellence; helping them understand the gaps, and then stimulating solutions. Many scientists have been studying on this topic. In this paper, max-min methods are used for clustering variables. To test contribution of our approach, the decision making units D1 until D25 are the units that have been assessed by the experienced assessors in the past and allocated them scores that are confirmed. Hereafter, these units should be called standard units. Therefore, elements in U are classified into four categories; it indicates lowering the cluster threshold value to obtain the optimal number of clusters according to the requirements.

European Foundation for Quality Management Business Excellence Model

PurposeThe purpose of this paper is to explore the nature of the research topics and methodologies used in the European Foundation for Quality Management (EFQM) Business Excellence Model studies, as well as to suggest a future research agenda.Design/methodology/approachAn integrative literature review methodology was used to explore the diversity of studies being conducted concerning the EFQM model.FindingsResults of the review indicate that the majority of papers are focused on too few research topics (e.g. performance measurement) with limited methodologies (e.g. case study).Research limitations/implicationsThe paper enables researchers and practitioners to recognize the missing avenues of current studies and how these avenues could be improved. It provides ideas to stimulate researchers to take divergent and multiple methodological facts. It will be helpful to enhance both the quality and volume of the EFQM model studies.Originality/valueThis paper identifies the current status of the EFQM model studies in terms of research topic and methodological issues.

QFD and the BEST paradigm: deploying sustainable solutions

This paper joins concepts from sustainable development, business excellence, and quality function deployment to develop a vehicle that deploys a unified concept of BEST Business Excellence. Four sustainability cornerstones comprise BEST: Biophysical/Environmental Sustainability; Economic Sustainability; Social Sustainability and Technical/Technological Sustainability. European Foundation for Quality Management Business Excellence Model provides a conceptual framework to which the construct of business excellence is wedded herein. Other TQM/Excellence models provide similar frameworks. Without a deployment mechanism, good policies are no more than words and diagrams; therefore, this paper provides a BEST Deployment model.

A radical scoring system for the European Foundation for Quality Management Business Excellence Model

This paper reports on the application of Data Envelopment Analysis (DEA) to the classical scoring system of quality management assessments used in the European Foundation for Quality Management’s Business Excellence Model (EFQM‐BEM). Following a brief description of the way in which the DEA method of analysis can be applied, an illustrative example demonstrates the power of the approach in identifying meaningful exemplar organisations for each individual component element of the EFQM‐BEM. The method uses these exemplars to set realistic targets in each component which are currently being achieved by exemplar organisations. Preserving rank order, the DEA scoring system is a radical development of the original EFQM‐BEM system which overcomes the resistance to the standard component values often articulated by public and voluntary sector service providers in particular.