Quality Certification Research Articles

Quality Management in Spanish Community Pharmacy: Implementation of ISO 9001.

Spanish community pharmacy has been incorporating some methods and approaches in the evaluation and improvement of quality, with the ISO 9001 standard being the most used reference. The experience of a community pharmacy in Spain is presented. The pharmacy implemented a management system based on the ISO 9001 standard in 2020, using the Deming cycle with the aim of enhancing the quality of pharmaceutical care. The results obtained in the processes over the following 2 years are also presented. The ISO 9001 standard was reviewed to ensure compliance. The Quality Management System control documentation was updated and included the following documents: quality manual, process map, operational processes and procedures, quality indicators and incident records. The pharmacy has planned and implemented a process of monitoring, measurement, analysis of results and continuous improvement for operational, strategic and support processes during the time period of the study. The main operational processes were associated with a set of indicators which permitted to know the results obtained, analyse deviations and implement improvements. The planning and development of the project encompassed approximately 1 year and involved several key stages: (1) diagnosis and assessment of quality situation, (2) analysis of processes, (3) preparation of documentation, (4) implementation of the Quality Management System, (5) internal audit, (6) monitoring of activities and continuous improvement, (7) follow-up audit by the certifying body, (8) obtaining the ISO 9001:2015 quality certificate. The planned schedule was adhered and the documents were successfully drafted. In total, eight operational processes, nine support processes and six strategic processes were reviewed and included in the Quality Management System. Twenty indicators were established to monitor and analyse the performance of these processes. During audits, deviations in the system or nonconformances were identified and analysed. In the first year of system implementation, five nonconformances were identified, decreasing to two in the subsequent two periods. In 2020, three improvement actions were implemented with the objective of: (1) implementing a medication reconciliation service, (2) developing a medication dose adjustment service for polymedicated patients, and (3) implementing a service to measure and improve inhalation technique in patients using inhalers. The implementation of a methodology based on the ISO 9001 standard has facilitated: (1) Integrating process management as a regular working methodology, (2) A focus on the continuous improvement of services, (3) Achieving recognition of the staff efforts and involvement.

IMPACT OF QUALITY CERTIFICATION ON THE VISIBILITY AND COMPETITIVENESS OF COFFEE PRODUCTION IN CERRADO MINEIRO

The demand for sustainable agricultural practices and products that meet ethical criteria has grown among consumers, making certifications such as Fair Trade, Rainforest Alliance and UTZ essential for producers seeking to stand out in the market. This study is justified by the need to understand how certifications can add value to coffee and influence the profitability of producers, in addition to promoting practices that guarantee the economic and social sustainability of rural communities. The general objective was to investigate the impact of certifications on the visibility and competitiveness of coffee from the Cerrado Mineiro region. The methodology adopted was qualitative, with documentary analysis and literature review, following ethical guidelines and without direct interaction with producers. Data were collected from reports, academic articles and statistics from relevant institutions. The results indicated that certified coffees tend to achieve prices up to 30% higher than non-certified coffees, reflecting the willingness of consumers to invest in products that meet quality and sustainability standards. In addition, certifications encouraged the adoption of more responsible agricultural practices, generating social and environmental benefits for producing communities. The study concludes that quality certifications are essential for the competitiveness of coffee farming in Cerrado Mineiro, recommending continued support for these practices to promote a sustainable and ethical production model.

The impact of quality certificates on sustainable food production: An analysis of selected systems in Poland

This study evaluates the influence of quality certificates on sustainable food production in Poland, considering economic, social, and environmental dimensions. Analyzing 25 different certificates, the research explores their criteria, procedures, and costs across various food product categories, including meat, fish, and plant-based products. The study provides a detailed review of certification processes, from initiation to audits and inspections. It identifies both commonalities and differences among certificates, each addressing unique aspects such as environmental impact, worker rights, and product origins. Despite the diversity in standards and procedures, the study underscores the need for standardized international criteria to improve transparency and meet consumer expectations, highlighting the significant role of quality certificates in advancing sustainable food production.

Quality Certification and Business Performance: The Portuguese Large Firms’ Case

Objective: Observe the existence of a relationship between quality certification, financial performance and bankruptcy prediction, as well as the supposed superiority of the quality certified Portuguese large companies. Theoretical Reference: In the continuous pursuit for quality, as well as its certification, the International Standard Organization (ISO), suggests, from a theoretical perspective, a possible relationship of the last one with the going concern, contributing to the companies’ economic and financial sustainability. Method: We selected Portuguese large companies (according to recommendation 2003/361/EC) with Economic Activity Codes (NACE) D and G, certified with ISO 9000 or 9001, totalling 91 companies, along with computed average company from each of these sectors. We used univariate and multivariate techniques (MDA), models of business failure prediction, considered in previous studies as the most effective for the Iberian economy (Peres and Antão, 2018; Peres and Antão, 2019), aiming to assess the companies’ performance, as well as the supposed superiority of those quality certified companies. Results and Discussion: In neither of the analysis, univariate and multivariate, was observed a superior performance of the certified companies compared to others, indicating that quality certification is not effectively related to the companies’ economic and financial performance optimization. Implications of the Research: Uncover the influence of quality certification on the economic-financial position of companies, allowing for deeper investigation into bankruptcy, sustainability and value creation. Originality/Value: The specificities of the sectors and business size, crises and the increasing of business closures make it vital to identify what will influence performance and sustainability, as no studies have been identified on this topic, focusing on Portuguese Large companies, certified via ISO 9000 or 9001.

Digital Open Library Development : A Real Path Towards Sustainable Math Education

After the globally atypical year of 2020, distance cooperation and experimentation with virtual and blended learning opportunities are becoming a standard in all educational levels. Digital teaching/learning materials are at the forefront of this movement, presenting many advantages, since these can be innovative, engaging, interactive, and can even be tailored to meet the students’ and teachers’ needs. In this context, Open Educational Resources (OER) are a powerful concept for sharing the world's resources for the common good, reflecting the international commitment to Education For All (EFA). In the past few years, the development of OER has grown exponentially, however, several are quite “closed” and few have the necessary scientific and pedagogical quality certification as real “educational” resources, particularly in the Mathematics area. This was the main idea behind an Erasmus + Project, that brought together six Higher Education Institutions (HEI) from five European countries. This project, still in development, has emerged from a practical need for hybrid and remote teaching and learning open support. Its main goal is developing an Open Digital Library of Mathematics OER in seven distinct languages, encouraging its open dissemination and use, building a truly sustainable Math education promotor. An overview of the project and its main objectives will be presented, as well as its several operational and progress challenges as well as the results that have been accomplished thus far. This project entails several distinct but complementary features that started with the construction of an OER assessment model, culminating with the development of a multilingual OER bank and its continuous sustainability. This can only be achieved with the future establishment of an OER developer’s community among Math teachers and students from several education levels, that will be engaged in other project programmed activities, as Teachers’ Trainings, Users’ International Challenge and Students’ International Competition. This Project progress and success is largely based on the interaction, input and participation of all stakeholder groups.

Fruit and vegetables loss and waste in preschools belonging to the National Board of Kindergartens of Chile.

Food waste is a global issue affecting society from environmental, nutritional, and social perspectives. In collaboration with the National Board of Preschools, fruit and vegetable waste generated during the preparation of lunch was quantified in four preschools in the Metropolitan area of Santiago in Chile. This study was conducted in four preschools, two in the Western area of Santiago and two in the Eastern area, of which two hold environmental quality certifications. Over a five-day period, the weight of raw materials and waste from vegetables (peels) and fruit (pomace) were measured. Percentages of vegetable and fruit post-cleaning losses and waste were evaluated. Vegetable loss exceeded 20% in 31% of the preschools, primarily from carrots and potatoes. Fruit losses were higher, with pears accounting for the most significant waste, recorded in 75% of the study centers. No differences in vegetable loss was found between centers, while variations were observed for fruit. Preschools with environmental quality certifications wasted less onions (p = 0.016) but more pears (p = 0.036). There is higher fruit loss than vegetable loss, with onions and tomatoes being the least wasted. Possessing an environmental quality certification does not guarantee a significant reduction in overall losses. Handling and storage conditions may play a key role in minimizing losses. Further studies are needed to provide evidence that can guide improvements in Chile's National Board of Preschools services, aiming for a more sustainable lunch preparation processes.

The Research on Influence Factors of Red Wine Quality

Nowadays, product quality certificates are being used by enterprises to market their products. This is an expensive and ineffective process that takes a long time and requires assessments from customers and human experts. Determining the relationship between a red wine's chemical composition and subjective quality is a difficult task. This paper investigates the use of statistical methods, such as linear regression, to predict the values of target variables and ascertain how dependent the target variable is on the independent factors. It is more accurate than previous methods. These results contribute to the understanding of how different red wine consumers perceive quality and can help the red wine industry identify the primary sensory-active ingredients that influence quality in different red wines. The paper uses linear regression to solve the problem. The research examines at those factors' VIF value and significance in order to assess the efficacy of this operation. It turns out that volatile acidity, chlorides, total sulfur dioxide, sulphates and alcohol have a significant linear relationship with red wine quality, while the other factors have less influence on red wine quality. Overall, red wine quality can be evaluated based on how much these variables affect them.

Comparative analysis of features extraction protocols for LC-HRMS untargeted metabolomics in mountain cheese ‘identitation’

This study presents a comprehensive metabolomic analysis of Parmigiano Reggiano samples to differentiate between those designated as Mountain Quality Certification (QC) and conventional Protected Designation of Origin (PDO). Despite following the same production protocol, these cheese varieties differ in the cows’ feeding regimes and milk stable locations, with mountain-certified samples adhering to specific requirements regarding milk origin and feed composition. An untargeted approach with Liquid Chromatography-High Resolution Mass Spectrometry (LC-HRMS) was proposed to characterize the cheese metabolome. High-resolution LC-MS data can generate gigabyte-sized files, making data compression essential for manageable multivariate analysis and noise reduction. This study employs the Region of Interest-Multivariate Curve Resolution (ROI-MCR) protocol to achieve effective data compression and chromatographic resolution, thereby extracting the most informative features. This method was compared with a classical approach for feature extraction from chromatographic data, namely Compound Discoverer (CD) software. The features extracted by both methods were analysed through Principal Component Analysis (PCA) and ASCA (ANOVA Simultaneous Component Analysis). The comparison of ROI-MCR and CD approaches demonstrated that while both methods yielded similar overall conclusions, ROI-MCR provided a more streamlined and manageable dataset, facilitating easier interpretation of the metabolic differences. Both approaches indicated that amino acids, fatty acids, and bacterial activity-related compounds played significant roles in distinguishing between the two sample types.

Private provider practices and incentives for hypertension management in rural and peri-urban Telangana, India– a qualitative study

Hypertension poses a critical threat to health in India, being the predominant risk factor for mortality and disability. With over 70% of outpatient care being provided by the private sector, our study investigated the practices and incentives of private health providers in screening, diagnosing, treating, monitoring, and counseling hypertension patients in rural and peri-urban India. Conducted from April 2020 to February 2021, the qualitative study involved 46 participants, including various healthcare professionals and patients in three Telangana state districts. Analysis revealed a lack of recognition of hypertension’s gravity among private providers in these areas, leading to inconsistent screening practices and varied diagnostic thresholds, particularly among rural medical practitioners. Both formal and informal providers lacked standardized protocols and follow-up mechanisms, with limited technical knowledge about hypertension observed, especially among rural practitioners who were often the first point of contact. Drug effectiveness, and incentives from pharmaceutical sales representatives influenced prescribing practices. Diagnostic labs also offered financial incentives for patient referrals. Thus, aligning providers’ objectives with patient preferences and public health goals is crucial. To encourage evidence-based hypertension care, the government and NGOs could implement strategies such as tailored incentives, financial rewards, tax benefits, accreditation, and recognition for private healthcare providers. Professional bodies in the private sector should establish programs emphasizing quality assurance and certifications. Future research should focus on designing and testing new models for private sector hypertension service delivery, coupled with targeted interventions to enhance care in rural and peri-urban settings.

Bankruptcy Prediction and Performance: the Influence of Quality Certification on Portuguese SMEs

Objective: To observe the existence of a relationship between quality certification and performance and bankruptcy prediction for Portuguese SMEs. Theoretical Reference: The search for quality and its certification, via the International Standard Organization (ISO), theoretically, is related to the going concern assumption, making it possible to enhance the company's economic and financial sustainability. Method: Multisectoral Multivariate Discriminant Analysis (ADM) models, considered the most efficient, were selected for application, as well as the commonly used Univariate Analysis indicators. In Bureau Van Dijk's SABI Database, we collected Portuguese SMEs, with financial information from 2014 to 2018, certified in the scope of quality, ISO 9000 or 9001, on 12/31/2018, of these, we focused on those with main activity in NACE D - Electricity, Gas, Steam, Hot and Cold Water and Cold Air or G - Wholesale and Retail Trade, Repair of Motor Vehicles and Motorcycles as they are the most important. The Sector Average Company was also collected for the same NACE via Banco de Portugal Sector Tables. Then, having applied the models and indicators under study, we compared the results obtained between them, in order to observe the possible effect of quality certification on financial performance. Results and Discussion: No implication of quality certification in improving or optimizing the performance or economic-financial position of entities is identified. Implications of the Research: Uncover the influence of quality certification on the economic-financial position of companies, allowing for deeper investigation into bankruptcy, sustainability and value creation. Originality/Value: The specificities of the sectors and business size, crises and increasing closures make it vital to identify what will influence performance and sustainability, as no studies have been identified on this topic, focusing on Portuguese SMEs, certified via ISO 9000 or 9001.

Investigating Consumer Attitudes and Market Trading of Edible Marine Invasive Alien Species in the Greek Seafood Market

Marine invasive alien species (IAS) are spreading in the Mediterranean Sea, altering species composition and reshaping marine ecosystems. The study explores consumer attitudes towards the consumption of marine invasive alien species (IAS), particularly lionfish and Atlantic blue crab, in the Greek seafood market. These species are considered a threat to marine biodiversity but are also being considered for commercial seafood to mitigate their ecological impact. Through surveys of consumers and seafood retailers, the research finds that while Greek consumers show a positive attitude towards consuming these species, they often lack awareness of their ecological impact. Retailers see potential in promoting these invasive species, with freshness, hygiene, and poison concerns being the most important factors for consumers when purchasing seafood. In general, there is a need for better public education regarding the ecological and health impacts of IAS consumption. Factors that could increase consumption include recommendations from seafood retailers, promotion by TV cooking shows, and quality certifications. The study suggests that aligning consumer education with conservation goals could help control the spread of IAS while supporting local fisheries.

Distribution of nontuberculous mycobacteria in dental unit waterlines: A potential health hazard in the dental office

BackgroundIt is essential to control the microbiology of dental unit water lines (DUWs) to prevent the spread of nontuberculous mycobacteria (NTM) and associated oral diseases. Therefore, the objective of this study was to quantify the presence of NTM in the water of 112 DUWs from dental centers and 57 DUWs from individual dental offices in Tehran, Iran. MethodsA total of 169 water samples were collected from DUWs. After filtration through a 0.45 μm membrane, the samples were decontaminated with 0.005 % cetylpyridinium chloride and then cultured on two Lowenstein-Jensen media, incubated at 25 °C and 37 °C for 8 weeks. Positive cultures for mycobacteria were analyzed using phenotypic tests, and the NTM species were identified through 16S rDNA, rpoB, and hsp65 genes analysis. Drug resistance was also assessed. ResultsOf the total isolates, 38 (34.5 %) were classified as slow-growing mycobacteria (SGM), while 72 (65.5 %) were categorized as rapid-growing mycobacteria (RGM). NTM isolates were identified using molecular tests, including M. chelonae, M. abscessus, M. lentiflavum, M. mucogenicum, M. fortuitum, M. kansasii, M. simiae, M. gordonae, M. conceptionense, M. phocaicum, M. porcinum, and M. aurum. The NTM counts ranged from 50 to >500 CFU/500 mL across these 188 samples, with a median of 350 CFU/500 mL. Additionally, we reported two cases of intraoral infection caused by M. abscessus and M. chelonae, where the source of infection was traced to NTM-contaminated DUWs. ConclusionsThe study found that most DUWs contained water contaminated with NTM, posing a potential health risk to humans. This research underscores the necessity of stringent quality control and certification of DUW water, with particular emphasis on ensuring the absence of NTM.

Is digital mammography reducing radiation doses to women?

This study aims to investigate the impact of national quality programs in mammography and technological advances in digital mammography units on the radiation doses delivered to women in Brazil. Radiation dose assessments in mammography units were conducted through a mail-based dosimetric system. For each unit of facilities that applied to one of the two national quality programs, a postal dosimetric system is dispatched, comprising an optically stimulated luminescent dosimeter (OSL) attached to the surface of a 4.0 cm thick polymethyl methacrylate (PMMA) phantom, simulating a compressed breast with 4.5 cm thickness. Testing instructions to expose the dosimetric phantom for assessing the mean glandular dose (MGD) are provided. Between 2012 and 2023, the programs evaluated the MGD in 1,687 mammography units of computed radiography (CR) and direct digital radiography (DR) technologies from 1,399 facilities located in all Brazilian regions. A total of 1,660 (70.5%) evaluations were carried out on CR technology mammography units and 696 (29.5%) on DR units, totaling 2,356 MGD evaluations. The overall average MGD was 1.60 ± 0.80 mGy, with 1.68 ± 0.83 mGy for CR technology and 1.42 ± 0.68 mGy for DR technology. A comparison of average MGD between the periods 2012 - 2018 and from 2019 onwards shows a dose reduction of 8.6% for CR systems and of 26.0% for DR systems (p = 0.000). As CR systems use analog mammography units, which did not undergo technological advances between the two periods, the reduction in doses observed is due to the actions of national quality certification programs and by using image plates for dual-sided reading or needle-based image plates. The reduction observed in DR systems is due to both national quality programs and technological advances in mammography units, especially the use of radiation beams generated by X-ray tubes with tungsten targets.

Factors affecting the adoption of air pollution control measures across firms in India

Air pollution control has emerged as one of the key concerns of recent times and business firms are one of the significant stakeholders in deteriorating the quality of the natural environment. The purpose of this paper is to analyse the factors affecting the adoption of air pollution control measures across firms and contribute to the existing knowledge on pollution control among firms in the context of an emerging market. The analysis shows a significant association between enterprise characteristics and the adoption of air pollution control measures and about 44.3 percent firms have reported the adoption of air pollution control measures. Further, the marginal effect analysis indicates that firms older in age, larger in size and having shareholders’ equity are more likely to adopt air pollution control measures. Similarly, firms practising lean operations, investing in research & development, availing bank credit, having quality certification and having better capacity utilisation are more likely to adopt air pollution control measures. Finally, firms perceiving obstacles related to business licensing & permits, tax administration, political instability, and business closure due to COVID-19 outbreak are more likely to adopt air pollution control measures. Our study provides useful implications for managers, policymakers and researchers for encouraging air pollution control technologies across business firms. The study also motivates undertaking future research on pollution control measures across various sectors of the economy.

Analysis of the Effect of Halal Certification, Product Quality, and Price on Increasing Sales of Pontianak City MSMEs

This study aims to explain the effect of price, product quality, and halal certification on increasing sales of Pontianak City MSMEs. Using a quantitative approach and a sample of 100 MSME respondents who have implemented halal certification in Pontianak City. Sampling using saturated samples (census samples). Data analysis techniques involve classical assumption testing, multiple linear regression analysis, hypothesis testing, and descriptive analysis. The findings of the study show that both separately and simultaneously, the variables of price, product quality, and halal certification have a positive and significant effect on the variable of increasing sales.

An Ethical Analysis of the Online Content of Assisted Reproductive Technology Centers in Bangladesh.

Assisted reproductive technologies (ARTs) have become a widely utilized medical technology for treating infertility worldwide. However, societies and countries have applied these technologies in accordance with their cultural practices and belief systems. This paper presents an overview of ART providers in Bangladesh and analyzes their online content in addressing potential infertile couples. Examining the topic within the context of socio-economic and public health challenges in Bangladesh, particularly overpopulation, poverty, and lack of education, the research conducted a web content analysis of ART providers in Bangladesh from July 1 to September 1, 2023. Twenty active ART providers were identified using Google searches and an exploratory key. The analysis considered locations, landing page information, ethical standards, quality certification, foreign affiliations, and success rates. The findings revealed a concentration of centers in urban areas, raising concerns about equitable access. The absence of regulation and guidelines, coupled with the lack of ART clinic registration, highlighted potential risks to patient well-being. Landing page statements utilized highly emotive language and ambiguous terms, raising ethical concerns. The absence of explicit mention of quality standards, including ISO 9001:2000 certification, indicated potential gaps in transparency. Foreign affiliations were employed for credibility, raising concerns of misleading advertising. Limited and ambiguous reporting of success rates posed challenges for informed decision-making. Evident exploitative and commercialized practices raised concerns about potentially commodifying reproductive services. The study emphasizes the need for regulatory frameworks, transparency in reporting, adherence to ethical advertising, and increased cultural sensitivity to enhance the ethical standards of ART providers in Bangladesh.

Acceptance of farmed African catfish in Egypt: addressing consumer concerns and marketing challenges

African catfish farmers used animal waste as feed to reduce production costs, a practice that raised concerns among consumers, causing them to avoid it. Consequently, this study aimed to explore factors that influenced the acceptance of farmed African catfish. The data survey involving 2294 participants from Egypt was analyzed using descriptive statistics and the chi-square test. The results indicated that 67% of participants abstained from consuming it, while 2.30% consumed it regularly. The chi-square test revealed significant consumption pattern variations (p < 0.05) based on most demographic factors. Entirely, 43% were uninformed about the nutritional value, market availability, and the potential impact of using aquafeeds on pricing. About 55–57% lacked information on feeding practices, had quality concerns, viewed catfish consumption as a health risk, and were unaware of its prices. Additionally, 68% were worried about pollution, and 76% found the available information insufficient. The main reasons for this challenge lie in consumers’ health, religious, and psychological concerns. To address this, we propose a targeted marketing strategy focusing on improving safety and quality through safe and cost-effective aquafeeds. This involves requiring farmers to obtain quality certifications and adhere to best management practices, adding value to the product, and transparent communication with consumers to provide them with reliable information about cultivation practices and the nutritional value of African catfish. Effective collaboration among key stakeholders in implementation, efficient sector management, establishing an activity licensing system, and prohibiting current feeding practices will enhance sustainable demand and reverse the declining production trend of this promising species.

Quality criteria and certification for paediatric oncology centres: An international cross-sectional survey.

Background Quality criteria and certification possibilities for paediatric oncology centres vary between countries and are not widely used. An overview of the type and how quality criteria and certifications are used in countries with highly developed healthcare systems is missing. Methods This international cross-sectional survey investigated the use of quality criteria for paediatric oncology centres and whether certification is possible. We sent an online survey to paediatric oncologists from 32 countries worldwide and analysed the survey results and the provided regional or national documents on quality criteria and certification possibilities descriptively. Results Paediatric oncologists from 28 (88%) countries replied. In most countries, the paediatric oncology centres were partly or completely historically grown (75%), followed by the development based on predefined criteria (29%), and due to political reason (25%), with more than one reason in some countries. Quality criteria are available in 20 countries (71%). We newly identified or specified five quality criteria, in addition to those from a previously performed systematic review. Certification of paediatric oncology centres is possible in 13 countries (46%), with a specific certification for paediatric oncology in seven, and a mandatory certification in three of them. Conclusion The use of quality criteria and certification possibilities are heterogeneous, with quality criteria being more frequently used than certifications. Our study provides an overview of country-specific documents and links with quality criteria, and centre certification possibilities. It can serve as a reference document for stakeholders and may inform an international harmonization of quality criteria and centre certification between countries with similar healthcare systems.

Does the size of the firm matter in determining the adoption of green economy practices in India?

PurposeThis article aims at analysing the factors influencing the adoption of green economy practices across different sizes of firms in India.Design/methodology/approachThis study is based on the World Bank Enterprise Survey 2022, covering 9,376 firms in India. The Poisson Count Regression Model has been used to analyse the factors affecting the adoption of green economy practices.FindingsAbout 83 % of firms reported adopting at least one green practice in their business related to energy conservation, water management, pollution control and waste management and recycling. Research results reveal a significant association between the size of the firm and adoption of green economy practices. The impact of enterprise characteristics varies by firm size. For instance, female ownership positively affects adoption in large firms but negatively in small and medium-sized enterprises (SMEs). However, lean operations, research and development (R&amp;D) spending and international quality certification positively influence green practices adoption for both SMEs and large firms. Perceived business obstacles show similar implications on green practices adoption by size of firms except access to finance, business licencing, tax rate and law and order affect SMEs while labour regulations, tax administration and political instability affect large firms.Practical implicationsThis paper suggests implications for strengthening the adoption of green economy practices across firm sizes and provides opportunities for future research.Originality/valueThis study is based on a unique dataset derived from the World Bank Enterprise Survey 2022, which has included green economy indicators for the first time.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/IJSE-11-2023-0918.

Evaluating the influence of digital strategy on the interplay between quality certification and sales performance using data science and machine learning algorithms

In the context of international trade with information asymmetries, business certifications can serve as signals of product quality and reliability for customers and stakeholders. Recognizing this, the current study unbraces “signalling theory” to explore the impact of digital transformation strategy (DTS) on firm’s international quality certification status and sales performance in the global economy. To this end, treating quality certification endogenously, the study relies on bivariate copula regression modeling of 121429 firms’ responses data extracted from the World Bank’s Enterprise Surveys. Consistent with the hypothesized theoretical predictions, the findings revealed that DTS, in the form of website ownership, has a significantly positive impact on sales performance due to increasing firm’s reach, visibility, engagement, conversion, and retention of customers across different channels and touchpoints. As theoretically conjectured, quality certification is also found to positively impact sales performance by enhancing the firm’s reputation, trustworthiness, and attractiveness in the global marketplace. Most importantly, the study found empirical evidence that DTS significantly moderates the relationship between quality certification and sales performance, such that quality certification has a stronger effect on sales performance for firms with a well-defined DTS (web=1) than those without (web=0); leading therefore to the conclusion that DTS can amplify the signal of quality certification by making it more visible, transparent, and consistent across different digital channels and touchpoints. Hence, the study provides valuable empirical and theoretical insights that inform current business practices, future research, and potential policy measures to support business growth, and enhanced competitiveness in the global market place.