Public Service Orientation Research Articles

Hoaxes’ anatomy: Analysis of disinformation during the coronavirus pandemic in Europe (2020-2022)

The escalating proliferation of disinformation throughout Europe, exacerbated by the onset of the COVID-19 pandemic, necessitates a rigorous examination of its ramifications for public health. This study undertakes an investigation into trends in pandemic-related disinformation in Spain, Germany, the United Kingdom, and Poland spanning the period from 2020 to 2022. In this way, a meticulous content analysis of 704 publications from fact-checking sites was conducted. To augment the study’s robustness and provide a nuanced perspective on the evolving nature of disinformation, case studies were meticulously incorporated. The data reveals that despite of the professionalization of deep fakes, 43% of disinformation propagated through textual means, predominantly leveraging social networks (75%), especially Facebook and WhatsApp. Notably, misinformation pertaining to vaccines constituted the most prevalent narrative among disinformation stories, comprising 25.85% of the total. Moreover, as the pandemic unfolded, the thematic focus of disinformation adapted to the distinct contexts of each country. Furthermore, 47.16% of the content was found to be fabricated, with the primary objective of amplifying a common adversary accounting for 39.77% of cases. Given the contemporary relevance and public significance of this subject, the overarching objective of this research has been to scrutinise the dynamics of disinformation related to the COVID-19 pandemic in Europe. Consequently, the findings of this study carry a distinct European public service orientation.

Problematic issues arising in the field of state registration of acts of civil status

State registration of civil status acts is one of the forms of public services in the field of administrative law. The public service orientation of executive authorities and local self-government bodies is a priority in the decentralization processes which are taking place in Ukraine today. The focus of the local government reform is on people, and one of the important factors of their comfort is the provision of quality administrative services. Every day, children are born in Ukraine, some get married, some get divorced, and some die. Despite all the difficulties that exist today, the service of state registration of civil status acts is the most popular among Ukrainian citizens. The armed aggression of the Russian Federation against Ukraine has made many adjustments to our everyday life and the life of the country as a whole. Despite all the challenges, the legislator is trying to facilitate bureaucratic procedures, including in the field of civil registration. The latest technologies are being actively introduced, and amendments and additions are being made to the legislation in the field of state civil registration. Despite the significant progress in civil registration legislation, some difficulties arise in practice, especially in situations of state registration of marriage or divorce when one of the spouses is a military officer, or if one of the spouses is abroad, or in the area of active hostilities, or in the temporarily occupied territories of Ukraine. Regarding the temporarily occupied territories, unfortunately, during the 10 years of armed conflict, Ukraine has not been able to simplify the procedure for legitimizing civil status acts issued in the temporarily occupied territories of Ukraine. Therefore, Ukrainian citizens must go to court to recognize facts that have legal significance. Therefore, it is necessary for the legislator to resolve the problematic issues related to state registration of civil status acts.

Pengaruh Pengendalian Emosi Terhadap Orientasi Pelayanan Publik Anggota Polres Sukoharjo

This research examines the relationship between the ability to control the emotions of Sukoharjo Police members and their level of public service orientation. Respondents involved members of the Sukoharjo Police with an age range of 18 to 57 years. The type of research is quantitative. Data was collected through a questionnaire that included sample characteristics based on age. Test data requirements include tests of validity, reliability, normality and classical assumptions. The validity test results show a number of valid questions in the variables of emotional control and public service orientation. The reliability test using Cronbach's Alpha confirms that the two variables are reliable. The normality test shows that the data is normally distributed. Classic assumption tests such as linearity and heteroscedasticity tests provide results that support the validity of regression analysis. The simple linear hypothesis test resulted in a significance value (Sig.) of 0.000 and this is smaller than 0.05. So it can be concluded that emotional control has a significant effect on public service orientation. This shows that emotional control has a significant effect on public service orientation.

Leadership, management and organisational implications for public service employee well-being and performance

Orientation: With the significant changes in the organisational context and the nature of work, greater focus on employee well-being is central to the quality of work life (QWL) and effective organisations.Research purpose: This article examines the complex and dynamic interplay between the multidimensional affective, behavioural, relational and socio-cultural dimensions in mediating employee well-being and organisational performance in a transforming South African provincial government.Motivation for the study: Theoretical models and public reforms have focused on the formal, transactional and technical aspects in understanding organisational performance and employee well-being, with less attention given to the behavioural, socio-cultural and interpersonal dimensions.Research approach/design and method: This qualitative study in two provincial government departments with 43 public servants (rank levels 6–15) applied the integral theory-based, four-quadrant model. The Dynamic Inquiry (DI) interview method and inductive thematic analytical processes were used. The Management Performance Assessment Tool (MPAT) assessment reports of the two departments were analysed.Main findings: The four dominant themes that emerged from this study – social exclusion, leadership behaviours, public service orientation and governance – display complex patterns and relationships related to well-being and performance. Among these are the negative effects of power and bureaucratic cultures; hierarchical, command and control governance systems and dissonant leadership behaviours.Practical/managerial implications: The results have public policy and practice implications for public governance, management and leadership development, organisational design and culture, and performance management.Contribution/value-add: By applying an integrated research approach, multiple determinants of well-being and their intermediation were elucidated. The findings offer epistemological and methodological implications for human resource management (HRM) scholarship.

Towards a measure of institutional public service motivation: theoretical underpinnings and propositions for future research

ABSTRACT Empirical support for institutional influences on public service motivation (PSM) has been growing in recent years. Yet, we lack a concept and a measure that captures the capacity of public institutions to energise and propel members to perform meaningful public service and pursue the common good. This study aims to address this gap by presenting a conceptual foundation of institutional PSM. By extending PSM from the individual to the institutional level, we lay the groundwork for a fundamentally different approach to PSM measurement. We draw upon multiple theories and empirical studies to propose that institutional PSM consists of four pillars: public-service orientation, legitimacy, merit, and support. We then present research propositions for studying institutional PSM.

The rise of a new media ecosystem: exploring 15M’s educommunicative legacy for radical democracy

ABSTRACT This article explores the influence that the educommunicative dimension of the 15M Movement has had on the creation and consolidation of a new ecosystem of independent media. To this end, we rely on a document analysis of the movement’s minutes and manifestos and on the review of the editorial principles and educational activities of a sample of independent media. We also draw on ten in-depth interviews with key journalists and activists who actively participated in the 15M. We argue that the movement’s media activism had a clear educommunicative orientation that strengthened pre-existing media activism, opening windows of opportunity for media innovation. This contributed to the rise of a new media ecosystem of independent media characterised by three key elements: (1) synergies and mutual support; (2) the key role of the community of subscribers and users; and (3) an educational agency with a public service orientation. Finally, we illustrate that this new media ecosystem displays a clear educommunicative orientation. This orientation is rooted in the imaginary and practices of the 15M and is based on the revitalised civic role of journalism and on the value of information for radical democracy. This article advances social movement studies by engaging a dialogue between an educommunicative perspective and a media ecology lens. It articulates the relevance of media as educational agents and explores the impact of a social movement in the creation and shaping of a new media ecosystem.

Towards a Biblical Foundation for a Philosophy of Library Sociality

In this essay, I focus on the sociality of librarianship in the academic setting. How should we as library workers think about the communities we serve? What mindset should guide our interactions with the people who seek our services? How should library workers think about how we collaborate to serve our public? As a profession, librarianship has a solid public service orientation, evidenced by its best community outreach, advocacy, and hospitality practices. Can Biblical teachings emphasized within the Seventh-day Adventist faith community be foundational for this ethos? Does faith integration matter? Correlating insights from Tuomela on group agency, Lankes on the mission of librarians, and the Biblical teachings on Discipleship, Second Coming, and Sabbath, I suggest the integration of work and faith is evidenced by a dispositional orientation that finds expression in a we-mode library sociality.

НОВИЙ ПУБЛІЧНИЙ МЕНЕДЖМЕНТ: ДОСВІД США ДЛЯ УКРАЇНИ

Purpose. The purpose of the article is to analyse the effectiveness of reforms based on new public management concept in the United States and identify key elements for implementation in Ukraine. Methodology. The results of the study were obtained by the following methods: systematic and comparative methods - to determine the nature and features of the historical formation of new public management reforms in the United States, based on understanding administrative activities through the prism of private economy, public service orientation on efficiency and effectiveness; methods of analysis and synthesis - to identify complex historical factors and interests that led to the formation and functioning of the new public management system. Findings. In accordance with the study objectives, the author: 1) established and analysed the theoretical sources and methodological principles of the study of the concept of new public administration by T. Goebler and D. Osborne; 2) clarified the significance of the concept of the new public administration of T. Goebler and D. Osborne for the system of modern scientific research of the public sector; 3) revealed the meaning of the concept of new public administration as an administrative process; 4) analysed the problems of public administration efficiency in the context of the concept of new public management during the reforms in the United States; 5) identified the possibilities of applying the concept of new public management in carrying out reforms of modern administration processes in Ukraine. Originality. Author has proposed vision and interpretation of historical factors that led to the formation of a new public management. The article contains an analysis of the historical events and the practical consequences of the reforms in the United States. Practical value. Regarding the government change in Ukraine and the volatile economic situation due to the coronavirus pandemic, the implementation of elements of new public management concept might help increase the effectiveness of civil service reform in Ukraine. The materials of the article can be used in the practice of public administration; in the development of courses in public administration; to improve training programs and plans for government officials; in preparation of textbooks, educational and methodical manuals.

Media Ownership and Public Service News: How Strong Are Institutional Logics?

This article analyzes the extent to which diverse institutional logics (stock market, privately held, civil society, public) are linked to the exercise of one important mode of media ownership power: public service orientation. The research draws on a content analysis of a total of fifty-one news organizations in Sweden, France, and the United States, representing, respectively, Hallin and Mancini’s democratic corporatist, polarized pluralist, and liberal models. We find that two types of institutional logics—affordance and homogenization—shape the amount and type of public-service-oriented news. On average, public-service-oriented news was highest at civil-society-owned media, but there was significant variation within this category: We call this kind of institutional logic an affordance logic because it affords but does not guarantee a certain kind of news content. Public media, on the other hand, exhibited the least deviation across outlets within each country, thus exemplifying a strong homogenization logic. All forms of ownership, but especially privately held and civil society media, exhibited significant variations across individual organizations. Economic field dominance, as in the United States, did not produce greater homogenization across ownership fields as predicted by field theory.

Aproximación a la orientación al mercado y sus consecuencias en unidades básicas de actuación pública: El caso del servicio de fomento de la economía social vasca

La mayor parte de los estudios realizados, sino todos, en materia de orientación al servicio del público se han centrado en el ámbito institucional o nivel jerárquico de decisión estratégica. Por ello y teniendo en cuenta que la orientación al mercado puede variar entre distintos niveles de una misma organización, este trabajo tiene como objetivo el análisis de la orientación al servicio del público en una unidad básica de actuación pública dentro de un Gobierno, es decir, en un nivel jerárquico de la esfera táctica y operativa de la actuación pública. El análisis de la orientación al servicio del público y sus consecuencias en el rendimiento, se ha realizado sobre la unidad básica de actuación pública de fomento de la Economía Social del País Vasco.

An approach to market orientation in the basic units of public action

Bearing in mind that market orientation can vary from one level to another of the same organisation and that most, if not all, of the studies carried out in the field of public service orientation focus on an institutional level or a hierarchical level of strategic decision-making, this paper concentrates on the analysis of public service orientation in a basic unit of public action within a government, i.e. on a hierarchical level of the tactical and operational sphere of public action. The analysis of public service orientation and its consequences was carried out on the basic unit of public action for development of the Social Economy of the Basque Country, by means of a total of 9 semi-structured interviews aimed at specific key informants. The specific characteristics of the public service orientation construct, its dimensions and its consequences are defined in the basic units of public action, along with certain points regarding the key informants to be used in this field of study.

A spatial and temporal analysis on land incremental values coupled with land rights in China

Land incremental value (LIV) refers to the increase in land value through processes of land acquisition, leasing, and real estate development that result in land revenue gains for stakeholders. However, the imbalanced distribution of LIV in China is causing severe disparities between key stakeholders. To effect reasonable and fair LIV distribution requires estimations, on a national scale, of proportionate LIV shares of stakeholders. This paper presents a theoretical framework linking stakeholders' land revenue and LIV based on land rights. Our analysis of the spatial patterns, temporal evolution, and distribution of LIVs in China revealed the following. In 2010, the average LIV distribution ratio for collectives/farmers, local governments, and developers was 2, 18 and 80%, respectively, of the total LIV. LIV values were higher and gaps between different types of LIVs, according to stakeholders, were wider in eastern coastal provinces compared with central and western China. While LIVs of collectives/farmers and local governments increased between 2005 and 2010, the gaps between them also widened. Our spatial analysis revealed that this trend was particularly prominent in the eastern coastal area. This paper examines the reasons for this imbalance in LIV distribution and the resultant problems. It suggests that developing a public service orientation within the government and reducing excessive land acquisitions may help to ease imbalances in LIV distribution.

The ‘Rise of the Rest’: Schumpeter's Theory of Creative Destruction in the Age of Digital Media

The advent of ICT brought about a process of industrial mutation that, clubbed with the recent economic turmoil, has seen markets, businesses and managements focus on mobility, ubiquity and entrepreneurial innovation as survival strategies. This paper analyses the fall of the media moghuls against the rise of the twitteratti; it argues that we are at the edge of a blast wave of consumer-driven change, one that is tight on performance but loose on tactics; it focuses on the paradox of digital convergence on the one hand and content diversity on the other. How can we best define the role of mediated communication in its multiple technological avatars? Is it becoming a God of Small Things, particularly where social justice is concerned? Or is it just another instance of cultural imperialism? Is it confirming or challenging the public service orientation of the media? Is it creating tipping points that shift relationships among social, financial, and political systems? Or is it becoming a Tower of Babel in the name of alternative voices and discourses? - are the other specifics addressed. Given the global interconnectedness of media today, the paper primarily seeks to take Schumpeter's theory of Creative Destruction out of the purview of economics alone and link it to the larger issue of change as the new constant for our next evolutionary leap- as cyborgs.

Effects Of Asymmetric Information, Transaction Cost To Corporate Governance, And Public Organization Performance (Study In Local Water Company In Malang Regency)

Governing government sector is not quite different with managing a company. When the purpose of private sector is to corporate stability and long-lasting profit ability, in fact the purpose of public sector is not much different. The purpose of public sector is to improve community welfare and community trust to government. Welfare itself could be accomplished if the implementation of the development program itself gives positive impact for the society. (Sifia from Aswanto, 2010) When regional autonomy law is applied, Regional Government-owned Enterprise (BUMD) has potential which should be developed more through professional management by merging the characteristic of public service and profit orientation. Realizing good BUMD requires commitment from all parties from Regency/City Government as the owner and the manager of BUMD. From profit oriented aspect, BUMD (Malang Regency’s PDAM) is one of the support and source of district own revenue (PAD), on the other hand PDAM is one of public organization which function is to provide clean water as one of public’s commodity. Corporate governance becomes an important issue in managing PDAM in Malang Regency since PDAM has a role as BUMD, which is given mandate to carry-out task from Malang Regency’s Government in performing agency function, is feared to create many discrepancies in public business by asymmetric information which frequently occurs in the connection of some agencies which affects public organization performance in Malang Region PDAM. Using Structural Equation Model (SEM), an analytical tool, using asymmetric information and transaction cost as independent variable, with corporate governance as intervening variable and public organization performance as dependent variable, the result of this research shows that transaction cost variable and asymmetric information has significant influence toward corporate governance, asymmetric information variable and transaction cost has indirect influence toward public organization performance through corporate governance variable, governance variable gives significant influence to public organization performance variable.

Public hospital autonomy in China in an international context

Following decades of change in health care structures and modes of funding, China has recently been making pilot reforms to the governance of its public hospitals, primarily by increasing the autonomy of public hospitals and redefining the roles of the health authorities. In this paper, we analyse the historical evolution and current situation of public hospital governance in China, focussing the range of governance models being tried out in pilot cities across China. We then draw on the experiences of public hospital governance reform in a wide range of other countries to consider the nature of the Chinese pilots. We find that the key difference in China is that the public hospitals in the pilot schemes do not receive sufficient funding from government and are able to distribute profits to staff. This creates incentives to charge patients for excessive treatment. This situation has undermined public service orientation in Chinese public hospitals. We conclude that the pilot reforms of governance will not be sufficient to remedy all the problems facing these hospitals, although they are a step in the right direction.

The Use of Format Adaptation in Danish Public Service Programming

The article investigates Danish public service broadcasters' use of format adaptations over a twelve-year period in order to examine claims that formats constitute a potential threat to public service broadcasting and the national Danish television industry and culture. The article's findings, however, bear little evidence to support these claims. The practice of format adaptation constitutes a comparatively small proportion of the overall production of Danish public service content, and, more importantly, most of the formats adapted by the public broadcasters have a comparatively solid public service orientation. Instead the article argues, following German sociologist Ulrich Beck, that format adaptation can represent a form of ‘banal transnationalism’, pointing to the fact that the world is no longer exclusively denned by national boundaries.

College Administrators as Public Servants

This article deploys Q methodology in an exploration of the public service orientation in the context of American postsecondary leadership. Thirty‐seven senior college administrators were asked to rank a series of statements regarding the administrative values, motives, and attitudes that underlie their own subjective views on administrative conduct. Analysis proceeded in two stages: (1) factor analysis of the administrative perspectives offered by participants and (2) qualitative comparison of these perspectives to extant scholarly portrayals of the public service orientation. Results indicate the existence of two dominant perspectives among participants. Factor 1, Societal Trusteeship, is fundamentally oriented toward the needs of external society and expresses a willingness to leverage institutional resources to improve the human condition. Factor 2, Organizational Stewardship, by contrast, is an internally oriented perspective that emphasizes institutional performance. Importantly, the factors are not dichotomous and suggest considerable cognitive complexity in the professional orientations of college executives.

Intercultural integration and informational infrastructure

Peaceful development of large and fractious interethnic nations and regions is facilitated by and may require a shared informational infrastructure that meets the following conditions: public service orientation; independence of major state and corporate centers of power; contributing to the functioning of nationwide institutions of economic, political and cultural importance; and commanding benign public perception. With specific reference to the Russian news agency Interfax, this article explores the ‘black box’ of the often touted but seldom explicated relationship between news agencies and national or regional ‘development.’ It finds that Interfax has played an important role in the establishment of a political and economic, horizontal informational infrastructure that meets the above conditions. The article concludes that Interfax contributed to a new informational paradigm, synchronizing with macro processes of political and economic reform, and enveloping a heteroegenous swathe of Russia, the former Soviet Union (FSU) and Commonwealth of Independent States (CIS). The agency thus helped create conditions conducive to regional, interethnic stability.

Public service motivation as a predictor of attraction to the public sector

According to public service motivation theory, individuals with a strong public service orientation are attracted to government jobs. This proposition was investigated in three studies by measuring public sector motivation at a pre-entry level as an individual difference variable affecting perceptions of fit and organizational attraction. Results were consistent with a positive relationship between public sector motivation and attraction to both public sector and non-profit organizations. Despite substantial overlap between the constructs of public sector motivation and agreeableness, the present research indicated that public sector motivation has utility in predicting employment interests beyond the general personality factor of agreeableness.

Open Sourcing Our Way to an Online Commons

Understanding the social dynamics shaping the internet is vital as media power takes on new dimensions in the digital realm. The internet is increasingly necessary for participation in social life yet corporations continue to shape the online architecture to suit their own narrow commercial interests. In their drive to enclose the internet, online media companies create synergistic membranes with prescribed circuits that constrain user freedoms. Taken together, these synergistic membranes form a new layer of the internet — the Google layer, which constrains and commodifies users' range of motion within a narrow, privatized slice of the world wide web. This jeopardizes the creation of a commons-based communications system with a public service orientation, something that is essential to participatory and democratic dialogue. The open architecture of the internet, characterized and supported by free and open source software (FOSS), defends the digital commons against cyber-enclosure. Social practices and values that distinguish FOSS comprise a liberatory praxis as well as an alternative vision of social organization offline that prefigures a more democratic media system, and broadly construed, a more democratic society.