Public Service Departments Research Articles

The relationship effect of innovation on online organizational learning applications and employees engagement in Jordanian public sector

The study’s purpose is to investigate the relationship effect of innovation on online organizational learning applications and employees’ engagement in the Jordanian public sector. Quantities and descriptive analytical approach were used, and the population was covered (10) Jordanian public departments in Amman capital. Convenience method was used, which covered all departments’ managers and assistances in the Jordanian public services department’s headquarters, with (284) employee. Electronic survey set used. The SPSS-V20 and AMOS-V24 were used for hypotheses statistical analysis testing. The study found a significant impact of online organizational learning applications in its dimensions (Zoom, Teams, Goto Meeting, and Google Meet) on employee’s engagement, and a significant relationship of innovation between online organizational learning applications and employee’s engagement in Jordanian public services departments. The study contributions show that employees are willing to engage with their occupied work to achieve work goals, and to control over of how they undertake the employees career development, empowerment, communication skills, and work completion competences. The study implications for organizations management to conduct more future studies concerning online organizational learning applications by other dimensions as well as social media and other digital workshop and training in different organizations environments.

Efficacy of continuous employee learning and development in the South African public service between 2014 to 2023 era

Modern technologies have intensified innovations and necessitated changes in public service processes and operations. Continuous employee learning development (CELD) is one means of the molecule-atom that keep employees motivated and sustain competitiveness. The study explored the efficacy of CELD in relation to modern technology in the South African (SA) public service departments between 2014 to 2023 era. Departments are faced with challenge of equipping their employees with adequate professional and technical skills for both the present and the future in order to deliver specific government priorities. Data for the study were gathered utilizing a qualitative semi-structured e-questionnaire. The study sample consisted of 677 human capital development practitioners from national and provincial government departments in SA. The inefficacy CELD and the inadequacy of technological infrastructure and service delivery can be attributed to the failure by executive management and senior managers to invest in CELD to prepare employees for digital world. It is recommended that departments should use Ruggles’s knowledge management, Kirkpatrick’s training, and Becker and Schultz’s human capital models as sound measurement tools in order to gain a true return on investment. The study adds pragmatic insight into the value of CELD in the new technological environment in public service departments.

Flowing through the streams: A case study of Georgia Tech Library Public Services staffing expansion proposal through the lens of Kingdon’s three streams framework

The Georgia Tech Library Public Services Department proposed to expand the number of staffed service points throughout the Library to increase coverage and service. The proposal was well-received by Library leadership and earned priority placement in the Library’s annual budget request. The theoretical underpinning for this reception is an adaptation of Kingdon’s three streams framework of public policy adapted to internal policy work: namely, that success in internal requests requires the same confluence of problem, policy, and politics to open a window of opportunity to place the issue on the agenda of those who make decisions.

Ethical violations: Shortlisting and interviewing processes in the South African public service

Background: Ethics, integrity and accountability in public service departments have weakened. These departments face ethical violations in recruitment, shortlisting, interviewing and appointment processes despite the presence of human resource management prescripts in place.Aim: This study aimed to probe the level of ethical violations in recruitment, shortlisting and interviewing processes, and describe the challenges faced by human resource practitioners and panel members in South Africa’s public service departments.Setting: Both the national and provincial public service departments of South Africa.Methods: The study adopted the qualitative modernistic research approach. A semi-structured electronic questionnaire was used to gather views from 528 participants, including human resource practitioners and line managers serving as panel members.Results: Ethical violations result in human resource practitioners and panel members being compromised, maltreated, victimised and bullied in the workplace. During recruitment, shortlisting, interviewing and appointment stages, abuses of power, undisclosed conflicts of interest and even patronage by political heads and top-and-middle management are acutely rife. Ethical violations inhibit the human resource functionary from building an ethical, professional and capable public service.Conclusion: Ethical violations during recruitment phases are exacerbated by political heads and top management’s observable disregard of prescripts.Contribution: This study will encourage management to consider human resource practitioners’ role in managing ethical dilemmas and galvanise employees towards maintaining ethics and jointly desisting from unethical practices.

Effect of Physical Resource Allocation Strategies on Public Service Delivery: A Case of Vihiga County Government, Kenya

Resource allocation strategies are important components of the strategic management process. They are applied by organizations during the implementation of a formulated strategy so as to achieve competitive advantage in markets. The purpose of this study was to determine how strategies for allocating physical resources affect the delivery of public services in Vihiga County. Asset-based views and systems theories were embraced to help the review. During the course of the investigation, a descriptive survey research design was used. A target population of 593 individuals was used, and a sample size of 234 respondents was picked in view of Krecjie and Morgan's recipe. The respondents were distributed among the participating institutions, and each participant was selected at random. Respondents were selected from health and Early Childhood Development (ECD) facilities, primary and secondary schools, trade, infrastructure, and public service departments to fill out questionnaires. The researcher conducted in-person interviews with selected administrators as well as document analysis within the finance department. Descriptive statistics like frequencies, percentages, and means were used to collect and analyze the data using both qualitative and quantitative methods. Using SPSS, quantitative data were analyzed to determine how strong the relationship was between the variables and the results shown in tables, graphs, and charts. The regression model's estimates of the regression show that strategies for allocating physical resources have a significant impact on the delivery of public services. The estimates of the significant regression coefficient are r = 0.649, t = 7.819, and the p-value is 0.01. The coefficient estimate's P-value is less than 0.05, indicating significance at the 95% confidence level. According to this significant estimate, the levels of the public service delivery index would rise by 0.649 units if physical resource allocation strategies were increased by one unit in county government. The findings made it possible to draw the conclusion that the Vihiga County government's resource allocation strategies and public service delivery have a positive and significant relationship and that government regulation has a positive and significant effect on moderating the relationship. The study recommends that adequate financing of technological resources should be done at all times to enable efficient monitoring of service provision. The study becomes reference material for all county government staff, policymakers, and other institutions in Kenya.

Civil and commercial law improves the construction of social credit system in the context of “Internet +”

Abstract As Internet technology sharply improves, the social outlook has been greatly improved. However, in the process of exploring market economy, the problem of credit missing has become prominent. The market economy is a credit economy, so market dishonesty will seriously corrode the market order and hinder the healthy development of the economy. Therefore, this paper, based on the correlation coefficient algorithm, calculated and analyzed the way civil and commercial law improves the construction of the social credit system in depth. The research results show that the construction degree of civil and commercial law definition is 56% in credit system. The construction degree of the characteristics of civil and commercial law is 67%. In addition, the unsound legal system leads to the difficulty of constructing a social credit system is as high as 78%, and the incomplete government mechanism leads to the difficulty of constructing a social credit system is 56%. This means that the complexity of positive information determines the role of public credit service departments in the credit service system.

Returned to Work Employees: Predictors of their Well-being

Due to fast changing working environment leading to potential strains among employees, chronic health problems (CHP) become more prevalent especially among aging employees regardless of working sectors. By 2019, Public Service Department (PSD) reported 4,677 public service employees (PSE) with CHP. The organization has suffered losses due to the long-term medical leave taken by the CHP PSE, particularly when it involves talents. Organization has to bear greater losses if they do not take into account the well-being of returned to work (RTW) employees. To date, there are unavailable studies conducted on well-being of RTW PSE with CHP in Malaysia. Therefore, this study aims to determine predictors of well-being among PSE with CHP after returning to work at Ministry of Health Malaysia (MOH) which focuses on three (3) predictors identified: work adjustment, work environment and perceived organizational support (POS). This study was conducted based on quantitative, non-experimental and cross-sectional research paradigm. Specifically, this study employed descriptive and correlational research designs to entertain the research objectives. Based on findings of data collected among 125 respondents, the most dominant predictor of well-being among RTW employees is work adjustment and followed by work environment. This study contributes significantly to the Theory of Work Adjustment and Job Demands-Resources Model. Recommendations for future research are also provided.

Spatial Accessibility Assessment of Emergency Response of Urban Public Services in the Context of Pluvial Flooding Scenarios: The Case of Jiaozuo Urban Area, China

Urban pluvial flooding has become an important factor in urban casualties and economic losses, thus, there is an urgent need to strengthen urban emergency management research and improve emergency response capabilities to flooding. The SCS–CN hydrological model combined with GIS spatial analysis were used to assess the spatial accessibility of the emergency response to key urban public services (medical and fire) for different pluvial flooding scenarios of the Jiaozuo urban area. The results show that the coverage area of the public service department (medical and fire) emergency response decreases as the period of pluvial flooding recurrence increases. The accessibility of the public service department (medical and fire services) emergency response shows a gradual decline from the center of the Jiaozuo urban area to the periphery. The depth and area of water accumulation in the northern part of the Zhongzhan District, the northeastern part of the Macun District, and the southwestern part of the Shanyang District gradually increased as the heavy rainfall recurrence period increased. Emergency response from public services (medical and fire services) could not arrive within 15 min.

The Financial Capability of the Millennial Generation during the Pandemic of Covid-19

Financial capability is an important element in the lives of every individual, especially in the period of facing COVID-19 dynamics. Thus, the main objective of the study is to determine the factors influencing the financial capability of the millennial generation. The survey method using a random sampling technique was applied in this study. The study sample is the millennial generation who serve as civil servants in the Public Service Department (JPA), Putrajaya. Questionnaires were used as data collection instruments. As a result, a total of 270 respondents were involved in this study. Multi-level regression analysis was used to elucidate the objectives of the study. Preliminary results of the study indicate that the financial capability of the millennial generation is high. Subsequent findings indicate that financial knowledge, financial behavior, motivation, and opportunity have a significant relationship with financial capability. However, the financial knowledge factor has only a small influence on the financial capability of the millennial generation. These findings imply that factors such as financial behavior, motivation, and opportunity need to be considered in order to improve an individual’s financial capability. In addition, increasing the opportunities and accessibility of the millennial generation to financial facilities also needs to be given attention.

Efektivitas Program Layanan E-KLAMPID di Kecamatan Bulak Kota Surabaya

In an effort to realize an effective and efficient public service department of Population and Civil Registry Surabaya made a public service innovation that is E-klampid Program. This Program aims to facilitate the community in conducting the management of population and civil registration, people no longer need to come to the Office Dispendukcapil Surabaya, and e community can do the management independently at home this study aims to analyze the effectiveness of e-klampid program in District Bulak Surabaya. This study uses dea scriptive qualitative method with a case study approach, the existence of e-klampid can provide convenience for the community in managing population and civil registration. Sources of data used are secondary data and primary data obtained through interviews, observation and documentation. There are 5 indicators in measuring the effectiveness of the Program according to Sutrisno (2007), namely 1) Understanding The Program 2) right on target 3) On Time 4) achievement of goals 5) real change. The results showed that the effectiveness of the e-klampid Program in Bulak Sub-District of Surabaya has not been effective. There are 4 indicators that are not effective, namely understanding the Program, right on target, achieving goals, Real Change. The effective indicator is timely.

Analysis of the Complex Network of the Urban Function under the Lockdown of COVID-19: Evidence from Shenzhen in China

In this paper, the complex network of the urban functions in Shenzhen of China under the lockdown of the corona virus disease 2019 (COVID-19) is studied. The location quotient is used to obtain the dominant urban functions of the districts in Shenzhen before and under the lockdown of COVID-19. By using the conditional probability, the interdependencies between the urban functions are proposed to obtain the complex networks of urban functions and their clusters. The relationships between the urban functions, and the overall and cluster characteristics of the urban functions before and under the lockdown of COVID-19 are analyzed based on the complex networks. The mean degree and mean weighted degree of the primary categories of the urban functions are obtained to discuss the classification characteristics of the urban functions before and under the lockdown of COVID-19. Then, the differences and changes of the urban functions before and under the lockdown of COVID-19 are compared, and the corresponding policy implications under the lockdown of COVID-19 are presented. The results show that under the lockdown of COVID-19, the correlation of the urban functions is stronger than that before the lockdown; the common urban functions are more useful and essential, and finance, fine food and medical treatment are important; public service and government departments have the most positive relationship with other urban functions, and finance service has the highest spatial agglomeration distribution trend; and the cluster characteristics of urban functions are more related to people’s livelihood, and the urban functions show incomplete and cannot be operated for long term.

Preface

This proceeding consists of the peer-reviewed papers from the 11th IGRSM International Conference and Exhibition on Geospatial & Remote (IGRSM 2022), which was organised by the Institution of Geospatial and Remote Sensing Malaysia (IGRSM). The conference was organised on 8 - 9 March 2022. Due to the evolving COVID-19 situation, the conference has been conducted online.The conference, with the theme “Geospatial Science and Technology in Rebuilding a Pandemic Hit Society” is very imperative in the context of the current development of geospatial technologies worldwide. As the world learns to adapt and move on with the COVID-19 disruption, the significance of geospatial technologies becomes more pronounced. The conference aimed at disseminating knowledge and sharing expertise and experiences in geospatial sciences in all aspects of applications. It is also aimed at building linkages between local and international professionals in this field with industries.The co-organisers of the conference are Universiti Putra Malaysia (UPM), Forest Research Institute of Malaysia (FRIM), International Islamic University Malaysia (IIUM), Universiti Teknologi MARA (UiTM), Universiti Teknologi Malaysia (UTM), Universiti Utara Malaysia (UUM), Science & Technology Research Institute for Defence (STRIDE), Forestry Department Peninsular Malaysia, and GPS Lands (M) Sdn. Bhd. It was powered by GIS Innovation Sdn. Bhd. and Smart Selangor Sdn. Bhd. IEEE Geoscience & Remote Sensing Society (GRSS) Malaysia Chapter is a Supporting Organiser, while the Media Partners are GeoConnexion and Coordinates.Highlights of the conference include:• Keynote presentations by:o Dr. Maheshwara Rao Appannan, Head of Data, Crisis Preparedness and Response Centre (CPRC), Ministry of Health Malaysia: The Roles of Science and Technology in Dealing with Local Impacts of Covid-19 Pandemic o Mdm. TPr. Norliza Hashim, Chief Executive of Urbanice Malaysia: Urban Planning Perspectives in Developing Pandemic Resilience Nations o Ms. Doria Tai Yun Tyng, Director of Digital Government at State Public Service Department at Sabah State Government: Geospatial applications for Covid-19: Sabah experience • Presentation sessions covered on Technology Trends, Navigation, Big Data, Forestry, Agriculture, Infrastructure & Urban Planning, Land Use / Land Cover Mapping, Disaster Management, and Environmental Monitoring.We would like to thank all parties involved in making the conference a success, including keynote speakers, session chairpersons, presenters, the organising and technical programme committees, student volunteers, and many others of various roles. Prof. Gs. Dr. Abdul Rashid Mohamed Shariff Chairman11th IGRSM International Conference and Exhibition on Geospatial & Remote Sensing (IGRSM 2020)PresidentInstitution of Geospatial and Remote Sensing Malaysia (IGRSM)

Sector Distinctiveness v. Cross-Sector Commonalities: Are There Qualitative Differences in Graduate Nonprofit Management Education Offered Through Public Service and Business Programs in the United Kingdom?

Previous research on nonprofit management education (NME) in the United Kingdom (UK) has raised the question of whether NME provided through public service departments will focus more on third sector distinctiveness, while NME provided through business schools will concentrate more on general, cross-sector management skills. We collect data on courses offered within UK graduate degree programs with an NME concentration and compare them using Mirabella’s (2007) taxonomy and find that there is more commonality than differences between graduate NME offered in both business and public service programs in the UK. However, statistically significant differences in the provision of courses as a proportion of total curriculum do exist for courses related to “advocacy, public policy, and community organizing,” “financial management,” and “social enterprise.”

The Positive Rate of Nucleic Acid Testing and the Epidemiological Characteristics of COVID-19 in Chongqing.

ObjectiveThe purpose of this study is to analyze the positive rate of severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) nucleic acid testing (NAT), cases of and deaths due to SARS-CoV-2, and the epidemiological characteristics of SARS-CoV-2 to identify high-risk populations.MethodsA retrospective study in Jiulongpo district of Chongqing was conducted by performing continuous observations of the frequency of SARS-CoV-2 NAT, analyzing the data of close contacts of patients and asymptomatic carriers, and collecting epidemiological data. Data were collected from January 20, 2020, when the first case of SARS-CoV-2 infection was reported, to March 26, 2020. Descriptive statistical analysis and Cochrane–Mantel–Haenszel analysis were used to compare the positive detection rates and positive diagnostic rates of different exposure groups.ResultsA total of 7,118 people received 10,377 SARS-CoV-2 nucleic acid tests in one district, and the SARS-CoV-2 positive rates were 0.40% (18/4446) and 0.15% (4/2672) in people receiving one and ≥ two nucleic acid tests (p = 0.06), respectively. Those with suspected cases (12.35%) and close contacts (8%) had higher positive rates than people tested at fever clinics (0.39%) (p < 0.001). The median latency (range) of cases was 5 (2, 9) days, and the median time from diagnosis to recovery was 22 (14, 25) days. One recovered patient received a positive test result at 28 days after recovery when she attempted to donate blood. Six clustered cases, including one patient who died, indicated persistent human-to-human transmission. One patient who was diagnosed after death was found to have infected 13 close contacts. People working in catering and other public service departments (36.36%) and people who are unemployed and retirees (45.45%) have an increased risk of infection compared with technical staff (9.09%) and farmers (9.09%).ConclusionThe total positive rate was low in the tested population, and more effective detection ranges should be defined to improve precise and differentiated epidemic control strategies. Moreover, in asymptomatic carriers, SARS-CoV-2 tests were positive after recovery, and patients with suspected SARS-CoV-2 infection who die may pose serious potential transmission threats.

The Effects of Lean and Agile Management on Work Effectiveness and Efficiency: A Case Study of Administration Public Service Department in Sumedang, Indonesia

The purpose of this study is to determine whether there is an effect between lean and agile management towards work effectiveness and work efficiency and their impact on service performance. This study uses a quantitative method with the number of respondents as many as 50 employees. To obtain the data, the structural approach to Equation Model (SEM) is used. The results show that lean and agile management had a significant positive effect on service performance, work effectiveness, and work efficiency at the Sumedang Civil Service Department.

Mekanisme Kawalan Kesejahteraan Psikologi Berasaskan Metode al-Tafakkur Dalam Al-Quran

The issue of the psychological well-being of society is a discourse that is increasingly given universal attention in the aftermath of the covid-19 pandemic. In the fourth quarter of 2020, a study by the Malaysian Public Service Department reported that the interpretation of the Malaysian psychological well-being index was at a moderate level with an overall score of 7.2. Among the key elements that are a measure of psychological well-being are emotional quality, self-actualization, life satisfaction, psychological functionality and the ability to interact with the environment. In this regard, initiatives to control the sustainability of psychological well-being are being actively pursued by various parties. Thus, the purpose of this study is to present a proposal for the control of psychological well-being control based on the method of al-tafakkur in the Quran. The study in the form of theory application is worked on the basis of qualitative methods through content analysis approach. The results of the study found that the discourse of the method of al-tafakkur in the Qur'an is holistic. The combination of the understanding is able to control and stabilize the mind or emotions. In conclusion, the Quran-based method of al-tafakkur should be dignified as part of the complementary mechanism of psychological well-being control.

Managing inter-departmental project delivery to enhance customer satisfaction

Abstract The National Department of Public Works and Infrastructure (NDPWI), an agency for infrastructure development in South Africa, provides accommodation and other infrastructure to various public service departments. Each department communicates its infrastructure requirements with the NDPWI. However, there are usually time lags between project briefing and the actual delivery of the infrastructure. Therefore, this article aims to explore the causes of delays and offer solutions to enhance customer satisfaction. The case study method of qualitative research was adopted. Data were collected from the NDPWI regional offices in Bloemfontein, Cape Town and Kimberley, and the professional service department at the head office in Pretoria, among purposively selected participants not below the deputy director level. The Delphi technique was used as an instrument for data collection and complemented during a focus group session. The findings revealed that the major factors contributing to delays included poor planning by the project execution team (PET), ineffective project monitoring and overcentralisation of the decision-making process. The findings, conclusions and recommendations of this research provide useful information for organisational restructuring, the training and continuous retraining of project personnel, especially the project managers. These steps hold the potential for ameliorating the negative effects of delay in the execution of construction projects by the NDPWI.

The management of disciplinary cases in the South African public service post-2009 to the 2018 era

Background: Poor management of disciplinary cases in the South African public service departments is on the rise. The management of disciplinary cases, amongst other things, has drawn considerable criticism from within the public sector, various media outlets, interest groups and even opposition movements. The government has adopted progressive discipline prescripts to inculcate and promote a culture of professional ethics and accountability. In the workplace, objectivity, consistency and fairness are an important part of healthy employer–employee ties.Aim: The study sought to obtain an in-depth understanding of disciplinary cases and describe the challenges senior managers face when managing disciplinary cases in the public service departments.Setting: Both the national and provincial public service departments of South Africa.Methods: The study adopted qualitative modernistic research approach. Semi-structured electronic questionnaire was used to collect views from 751 senior managers.Results: Public service employees are deprived of organisational justice because of weaknesses associated with the discipline management. This is because management of disciplinary cases and sanctions in most national and provincial departments in the public service is perilous and incongruent with the discipline management prescripts.Conclusion: Based on the findings, the current practices do not deter future violations of discipline management prescripts; inconsistent, unfairness and injustice application of sanctions and management of cases and future misconduct in the workplace. Therefore, the authors recommend the use of team-based and progressive discipline to ensure that staff contribute effectively, efficiently and ethically to the goals of the government. The present study contributes to the existing body of knowledge on human resource management and organisational behaviour and provides a platform that broadens an understanding of the amplifying toxic management of disciplinary cases in the South African public service context.

Doctors Strike During COVID-19 Pandemic in Malaysia

Doctors Strike During COVID-19 Pandemic in Malaysia

From Cataloguing and Back Again: A Librarian’s Tale

This article details the experience of working multiple departments within one library. A key difference between departments of Circulation and Technical services is the demand of emotional labor. As a public service department, Circulation required higher levels of emotional labor from workers. More research is needed concerning emotional labor and library workers, especially between departments.