Public Service Agencies Research Articles

Enhancing Public Service Delivery through Digital Transformation: A Study on the Role of E-Government in Modern Public Administration

Digital transformation has become a crucial element in improving the quality of public service delivery, particularly through the implementation of e-government. This study aims to analyze the role of e-government in enhancing the effectiveness and efficiency of modern public administration. Using a qualitative research method through literature analysis and in-depth interviews with government employees across several public service agencies in Indonesia, this study explores the benefits and challenges faced in the implementation of e-government. The findings indicate that e-government significantly contributes to expediting public service processes, increasing transparency, and minimizing potential corruption and abuse of power. Furthermore, e-government enables more effective interagency collaboration through integrated information systems, positively impacting operational efficiency. However, the study also identifies obstacles to the adoption of e-government, such as limited digital infrastructure, resistance from government officials, and the digital divide in society, which can reduce its effectiveness. This study concludes that e-government can serve as a strategic instrument for public administration reform if supported by infrastructure improvements, human resource training, and increased public digital literacy. Consequently, e-government not only enhances the quality of public services but also strengthens accountability and public trust in the government. The study’s recommendations include strategies to improve information technology capacity, formulate policies that support digital transformation, and raise awareness and public participation in utilizing digital government services.

Implementation of Risk Management in Asset Management Governance Towards Optimizing Asset Utilization at Public Service Agency State Universities (Case Study of UPN Veteran Yogyakarta)

This study aims to analyze the application of risk management in asset governance at UPN Veteran Yogyakarta to achieve optimal asset utilization. As a Public Service Agency State University (PTN-BLU), UPN Veteran Yogyakarta faces various challenges in asset management, including budget constraints, lack of consistent monitoring, and the unavailability of formal risk evaluation standards. Qualitative descriptive research methods are used to gain in-depth understanding through interviews with asset managers and field observations. The results show that the implementation of risk management can have a significant impact on the efficiency of budget allocation, which includes more appropriate budget distribution based on priority needs and risks. Risk management also has the potential to extend the useful life of assets, with risk mitigation measures taken on assets that show signs of wear or early damage, thus preventing major repair costs due to serious damage. This research highlights that a technology-based monitoring system is an indispensable aspect to support the effectiveness of risk management in asset management. The implementation of structured risk assessment procedures helps in determining asset maintenance priorities, so that the assets that are most critical to the sustainability of campus operations receive greater attention. With the implementation of this comprehensive risk management, optimization of asset utilization can be achieved, which in turn supports the stability and sustainability of UPN Veteran Yogyakarta's operations as a quality higher education institution.

Performance Analysis of Higher Education Public Service Agencies: A Case Study of the Indonesian Civil Pilot Academy Banyuwangi

A Public Service Agency, known by the Indonesian nomenclature as Badan Layanan Umum (BLU), is a government institution with the autonomy to manage its finances effectively and efficiently and provide public services. BLU is crucial for delivering essential services in Indonesia, including specialized education in the transportation sector. Despite their significance, BLU institutions like the Indonesian Civil Pilot Academy Banyuwangi face operational inefficiencies, financial constraints, and human resource challenges that hinder organizational performance. This study investigates these challenges, focusing on how financial management, human resource issues, and operational inefficiencies affect educational outcomes. The research employed a qualitative case study approach using semi-structured interviews, document analysis, and field observations. Data were collected from key stakeholders, including students, lecturers, and staff, to assess organizational performance in the educational process, human resource management, and general operations. Findings reveal that while facilities and educator engagement have improved, issues such as lecturer absenteeism, student input quality, and the need for continuous staff training persist. This study contributes to the body of knowledge by demonstrating the critical role of Total Quality Management (TQM) and Cross-Functional Integration (CFI) in improving public service agency performance. The research offers practical recommendations for enhancing lecturer performance, refining student admissions, and developing powerful individuals through sustainable training. This expectation can give Public Service Agency management an outlook for increasing performance organization and support mission, as well as the Agency of Human Resources Development (BPSDM) on Transportation vision.

Financial Strategies of State Universities in Transition to Public Service Agencies: A Case Study of Universitas Bangka Belitung

In response to the challenges of globalization and the need to increase financial flexibility, many state universities (PTN) in Indonesia have chosen to transition to becoming public service agencies (BLU). This step is expected to provide greater autonomy in financial and resource management while increasing the competitiveness of institutions. This study aims to analyze PTN’s financial management strategy for transitioning to BLU status using a case study at Universitas Bangka Belitung (UBB). The research approach used is qualitative descriptive with the SWOT analysis method to evaluate internal and external factors influencing the transition process. Data were collected through in-depth interviews, documentation studies, and observations of financial policies and practices at UBB. The research results revealed that the transition to BLU offers significant flexibility in financial management, allowing UBB to be more independent in using non-tax state revenue (PNBP). This directly contributes to improving operational efficiency and institutional competitiveness. However, several major challenges must be addressed, such as limited infrastructure, lack of highly qualified teaching staff, and competition with other state universities with BLU or PTN-BH status. This study also found that the greatest opportunities for Universitas Bangka Belitung (UBB) lie in optimizing assets and expanding industrial cooperation, primarily through the Kampus Merdeka program. In conclusion, UBB can leverage its BLU status to enhance the institution’s competitiveness by implementing more flexible financial management, but it requires a clear strategy to tackle internal challenges. Recommendations include increasing the teaching staff’s capacity, optimizing assets, and developing strategic partnerships with industry.

A Study Of Accreditation Status Synchronization And Regional Public Service Agency As A Model Of Public Health Service (Puskesmas) Management Improvement

Indonesia still has public health centre (Puskesmas) health care issues. The data from Bengkulu is comparable to those from the national level. It shows that Puskesmas has not maximised gatekeeping. We need responsible Puskesmas management and high-quality, sustainable health care to address these problems. Pushesmas' accreditation and Regional Public Service Agency status help the government improve Puskesmas administration. We need a synchronization model because we implement accreditation and BLUD separately. Given the current situation, this study explores potential synchronization strategies between accreditation and BLUD to enhance Puskesmas management. The study describes the condition of accredited and BLUD Puskesmas, identifies the problems, investigates the role capabilities of the parties involved, seeks to synchronise Puskesmas management, and formulates a strategy to improve management. This qualitative descriptive research uses a case study approach with purposive sampling to examine Puskesmas, an accredited and BLUD school in Bengkulu Province. Researchers conduct in-depth interviews, observations, library studies, and documentation. Researchers analyse data through collection, reduction, presentation, and verification or conclusion. They also triangulate data, sources, and procedures for data validity analysis. This research created a Puskesmas Management Improvement Strategy Model as a Novelty

Optimizing Human Resource Development: Analyzing Differences in Job Satisfaction based on job diversity, Employee Status and generation at the Artificial Insemination Center

The Singosari Artificial Insemination Center (AIC) is a Technical Implementation Unit under the Ministry of Agriculture that has implemented the Public Service Agency Financial Management Pattern with the task and function of providing public services to all stakeholders. This study aims to analyze the level of employee job satisfaction and to determine the differences in employee job satisfaction based on job diversity, employee status and generation. This research is a mixed methods research conducted at AIC Singosari Malang Regency, East Java. using an instrument in form of a questionnaire distributed to 142 respondents using census sampling technique. This study uses descriptive analysis in the form of factor analysis and inferential analysis in the form of Mann Whitney Test and Kruskal Wallis Test. With the findings of seven dimensions of job satisfaction, namely the job itself, leadership, coworkers, promotions, work facilities and work environment in the high category and have the same job satisfaction category, which is quite satisfied on average. One indicator with a low score is the allowance indicator and there is a significant difference in job satisfaction based on Position and generation but there is an insignificant difference in job satisfaction between civil servants and non-civil servants. It is expected that AIC Singosari will always socialize and maintain transparency regarding the compensation structure for non-civil servants, including how wages and incentives are determined and distributed. Recognize differences in job security and benefits between civil servants and non-civil servants. As well as considering the desires and expectations between generations.

Elevate The Employee Performance: Interplay of Job Satisfaction as Moderating on Transformational Leadership Style and Work Environment

This study meticulously examines the moderating effect of job satisfaction on the relationship between transformational leadership, work environment, and employee performance in civil service police units members of Kampar Regency. The research method employs the SEM-PLS approach to provide better triangulation and elaboration of cases. Data is collected through surveys and follow-up interviews with civil service police officers in Kampar Regency as respondents. The findings reveal that transformational leadership style has a significant positive effect on employee performance, while the work environment has no significant effect. Transformational leadership style significantly influences performance through job satisfaction as a mediator. However, the work environment has no significant effect on performance through job satisfaction. These results highlight that leadership style and job satisfaction undeniably influence employee performance, but their effectiveness depends on various situational and contextual factors in civil service police units as public service agencies.

Analisis Kinerja Anggaran Belanja Pada PTN BLU X Tahun Anggaran 2021-2023

In managing the budget, it is crucial to conduct budget performance measurement or analysis, which involves assessing and measuring the implementation or realization of the budget. This study presents an original analysis of PTN X, a State University with BLU (Public Service Agency) status under the Ministry of Education, Culture, Research, and Technology. The BLU status provides flexibility in budget management. Therefore, the purpose of this research is to analyze the budget performance of PTN X as a basis for evaluation to improve quality. In this study, the authors use a descriptive quantitative method, with the research object being the budget performance of PTN X from 2021 to 2023. The data analysis techniques employed include several expenditure analysis calculations, namely 1) Variance Analysis, 2) Growth Analysis, 3) Compatibility Analysis, and 4) Efficiency Analysis. The Financial Expenditure Performance of PTN X, as seen from the Variance Analysis, falls into the good category or Favourable Variance. From the Growth Analysis perspective, there was no expenditure growth observed in 2022; however, there was expenditure growth in 2023. The Compatibility Analysis revealed an imbalance between operational and capital expenditures in 2021. In contrast, in 2022 and 2023, the balance between operational and capital expenditures can be considered stable. From the Expenditure Efficiency Analysis, it was found that the budget management of PTN X was inefficient during the years 2021-2023.

Financial Management of the Regional Public Service Agency at Puskesmas in Sumbawa District

The Local Public Service Agency is part of the local government unit, with a legal status not separate from the local government, which has a flexible financial management pattern in the form of flexibility to apply fair business practices to improve and develop services, as an exception to the provisions of financial management in general. The flexibility of financial management includes revenue and expenditure management, cash management, debt management, tariff determination, employee procurement, procurement of goods and services, and investment management. The pattern of flexible financial management still refers to the regulations that have been set, namely the Sumbawa Regent Regulation Number 5-year 2020 concerning guidelines for financial management of the regional public service agencies within the Sumbawa government. Regulations or policies that have been established by the Sumbawa Regency government to be implemented and adhered to in implementing BLUD financial management policies at Puskesmas are expected to improve and develop health services with transparency and accountability. Based on the description, the research problem is how far is the financial management of the Regional Public Service Agency (BLUD) at Puskesmas in the Sumbawa Regency region based on the Sumbawa Regent Regulation Number 5 of 2020 concerning guidelines for financial management of regional public service agencies within the scope of the Sumbawa Regency. Researchers used a qualitative descriptive method approach using interview and observation tools to collect data both directly and through document review. The data obtained were analyzed using Likert scale categorization, which consists of Very Good, Good, and Less Good. The findings of the research provided an overview that public policy evaluation is closely related to the level of compliance and readiness of Human Resources in conducting the financial management of the Regional Public Service Agency (BLUD) at Puskesmas in Sumbawa. The results of this study can complement Wiliam Dunn’s opinion or theory on public policy evaluation to emphasize the level of compliance and readiness of Human Resources in conducting public policy evaluations, which not only focus on the values and objectives but also the targets of a policy. Keywords: regional public service agency, policy evaluation, financial management

Legal Certainty of Land Banking Institutions: Theoretical and Current Challenges

Land banking is a form of land acquisition carried out by systematically acquiring land that has yet to be developed, abandoned land, or vacant land for further development and optimized use to benefit the community. The Government carries out this form of land acquisition to implement public land policies. This research uses doctrinal or normative legal research with a doctrinal approach and statutory regulations related to the Land Bank Concept and Institutions that are in accordance with the development of Indonesian Constitutional Law. Those legal material collected are analysed prescriptively. The result shows that the form of land banking is a special body (sui generis) that manages land with assets separate from state assets so that activities are more flexible, efficient, and effective. The appropriate Land Bank institutional model is in the form of a public service agency. As a separate institution from the ministry, the land bank's governance is based on general principles in the financial accounting system. Land asset management is directed at utilizing land in collaboration with other parties and distributing it to specified parties. Using land bank assets is to obtain income as capital accumulation. Meanwhile, the distribution of land assets is in the context of realizing a just economy through activities in the public interest, social interests, national interests, economic equality, land consolidation, and agrarian reform. Land banks must allocate part of their land assets for land reform.

The essence of the system of actors ensuring national security

The article aims to clarify the actual essence of the system of actors ensuring national security of Ukraine. To achieve the goal of the research, a complex of general and specific methods of scientific knowledge is used (dialectical, abstraction, analysis and generalization, documentary analysis, summarization). It is argued that this system is not a set of entities, because the set of elements does not form a system since it is not characterized by the degree of interaction of its components, which leads to the appearance of a qualitatively new integrity – the form of expression of the structure which actually forms the system. Based on the analysis of scientific literature, it is identified that during the post-Soviet period of the development of the doctrine of national security and its provision, the essence of the complex of actors ensuring national security was understood as a set of these entities. In the current development of these doctrines, this complex is interpreted as a system. The modern understanding of national security and its provision indicates that certain foundations (principles of responsibility, patriotism, and national solidarity) impose requirements extending to a wide range of subjects, encompassing both public service agencies and civil society actors. Furthermore, it creates conditions for holistic interaction between different types of subjects, forming a subsystem of the national security system from these entities. The complex of actors ensuring national security of Ukraine appears as a system because it has its key features.

Implementation of Regional Public Service Agency Management at State Vocational High School 5 Mataram, Indonesia

Implementation of Regional Public Service Agency Management at State Vocational High School 5 Mataram, Indonesia

The Influence of Training and Working Environment on the Performance of Nurses of Public Service Agency (BLUD) Inpatient Section of Ciawi Regional General Hospital (RSUD)

This study aims to determine the effect of training and work environment on the performance of Regional Public Service Agency nurses in the inpatient department at the Ciawi Regional General Hospital. The sample in this study was 65 people using a nonprobability sampling technique with purposive sampling technique, the research method used multiple linear regression with IBM SPSS software. The results of the validity and reliability tests show that all points of the statement are declared valid and reliable. The F test (simultaneous) states that there is a simultaneous positive and significant influence between training and the work environment on nurse performance. The results of the t test (partial) stated that training had a positive and significant effect on nurse performance and the work environment had a positive and significant effect on nurse performance at the Ciawi Bogor Regional General Hospital.

Juridical Review of Government Regulation 40 of 2019 Regarding the Marriage of Believers in Indonesia

Marriage registration for religious beliefs in Indonesia has been recognized by the state, whereas previously there was no recognition from the state and there was no legal certainty for adherents of this religious belief. The recognition of the religious beliefs that exist in Indonesia as beliefs and religions is good news for all believers in Indonesia, where the condition is that adherents of these beliefs have registered with the Ministry of Education, Culture, Research and Technology. This is as regulated in PP Number 40 of 2019 concerning Population Administration, where this regulation regulates all forms of administration and procedures for registering marriages for believers. This research uses a normative legal approach method. In this research, library data collection techniques (library research). The results of research on the Juridical Review of PP 40 of 2019 on the Marriages of Believers in Indonesia show that the registration of marriages for adherents of this religion is contained in Government Regulation Number 40 of 2019 concerning population administration, in this Government Regulation regulates marriage procedures for adherents of the faith who wish to those carrying out a marriage can register their marriage at the government's public service agency, namely at the Regency/City Population and Civil Registration Service where the prospective couple is domiciled. The legal obstacles that arise in registering marriages of believers in Indonesia make the implementation of PP Number 40 of 2019 still ineffective due to the lack of religious leaders who have a decree to marry prospective couples who want to get married, so difficulties will arise in the process of registering marriages at the Population Service Office. and Civil Registration if it is slow or impossible to issue a Letter of Blessing for a Faithful Couple who has entered into a Marriage.

Preliminary study to consider the preparation of a business strategy for The Regional Public Service Agency (BLUD) in the water tourism area of Gita Nada and Gili Sulat Lawang Lombok, NTB Province

This study aims to obtain fundamental information that will be used as a reference in formulating business strategies for Regional Business Services Agencies (BLUD) in the Gita Nada and Gili Sulat Lawang marine tourism areas in NTB Province. This conservation area has huge tourism potential with an estimated economic value of tourism resources based on Willingness To Pay (WTP) reaches more than 17 billion rupiah per year. However, the use of this tourist destination is still not optimal. This study uses a survey method through interviews with the management, local communities, and related company partners. The survey results show that BLUD business development in this region faces several challenges, among which the most impactful are budget problems and limited human resources. Based on these findings, this study proposes an effective business strategy to optimize the potential of the tourist area. The proposed strategy is expected to increase the income and welfare of tourism industry players in the region, as well as make a positive contribution to the local economy. With the implementation of this strategy, it is hoped that this aquatic tourism area can develop sustainably and provide maximum benefits for all parties involved.

Transformation of Regional Public Service Agencies in Improving Performance Al Ihsan Hospital, West Java Province

Transformation of Regional Public Service Agencies in Improving Performance Al Ihsan Hospital, West Java Province

Performance Analysis of the Regional Public Service Agency (BLUD) of the Tanara Health Center, Serang Regency using the Balance Scorecard Approach

This study aims to analyze the performance of the Regional Public Service Agency (BLUD) at the Tanara Community Health Center in Serang Regency using the Balance Scorecard approach. The Balance Scorecard emphasizes the importance of balancing various aspects such as financial and non-financial, short-term and long-term, as well as internal and external factors. The performance analysis of the BLUD is viewed from four perspectives: growth and learning, internal processes, customer satisfaction, and financial perspectives. This research adopts a quantitative approach. Data collection is conducted through surveys to gather insights into the growth and learning perspective, the internal process perspective, and the customer satisfaction perspective. Secondary data is used to analyze the BLUD's performance from the financial perspective. The results of this study indicate that the health center has not yet met the target scores set by the government. Although some indikators have been achieved, there is still a need for improvement, particularly in internal processes and customer satisfaction. To enhance the performance of the BLUD at this health center, integrated efforts are required, such as improving services and internal processes as well as fostering innovation.

Analisis Program Badan Layanan Umum Daerah (BLUD) Sekolah Menegah Kejuruan (SMK) Dalam Mewujudkan Layanan Pemerintah Daerah Yang Good Corporate Governance (GCG)

The Regional Government, in supporting education reform for better quality and optimality within its units of authority, established the Regional Public Service Agency Program (BLUD) which can be understood as a system implemented by a technical implementation unit of regional agencies/agencies in providing services to the community, and has flexibility in financial management as an exception to regional financial management provisions in general. In line with the Directorate of Vocational High School Development (SMK) in seeking SMK as a school with BLUD status, this can support the management of goods and services whose superior products can manage the production process in the Teaching Factory Program (TEFA) more flexibly without violating regulations (Fazli, 2022). Implementing the Teaching Factory (TEFA) in the form of goods and services for vocational school students is expected to align with the objectives of Good Corporate Governance (GCG) Regional Government Services, namely good management to support the BLUD Vocational School Program in schools. In conducting this research the author used a descriptive qualitative research method approach.

The Relationship between Work Conditions and Performance and Satisfaction of Health Workers in the Inpatient Room of the Bahteramas Hospital Regional Public Service Agency

Introduction: Job satisfaction of State Civil Service health workers is a process of activities in the practice of health services directly to patients, to meet the basic needs of patients who are guided by the standards and ethics of good, optimal and professional health services. Preliminary surveys show that organizational policies are less than optimal, working conditions are less conducive and work performance has decreased, thus affecting performance in serving patients. This study aims to analyze the relationship between work conditions and performance with the satisfaction of health workers in the inpatient ward of the Bahteramas Hospital Regional Public Services Agency. Method: This research is quantitative using a Cross Sectional Study design, with a population of 213 people and a sample of 139 respondents using the Cluster Random Sampling technique. Result: The chi square statistical test at the 95% confidence level (α=0.05) shows that the p value = 0.006 because Ho is rejected or Ha is accepted, which means there is a relationship between working conditions and health worker satisfaction and the results of the chi square statistical test at the 95% confidence level (α=0.05) shows that the p value = 0.001 because Ho is rejected or Ha is accepted, which means there is a relationship between work performance and satisfaction of health workers. Conclusion: There is a relationship between working conditions and work performance and the performance of health workers in the inpatient ward of the Bahteramas Hospital Regional Public Services Agency.

Risk Management Implementation In the Public Service Agency of the Technology Service Center of the National Research and Innovation Agency

Risk Management Implementation In the Public Service Agency of the Technology Service Center of the National Research and Innovation Agency