PT Pelabuhan Research Articles

Analysis of Customer Satisfaction Survey Results at the Large Ship Mooring at PT Pelabuhan Indonesia Regional 2 Cirebon Branch

Survey results in customer satisfaction are essential for a company because, with a survey, the company can know the needs of its customers, help improve employee performance, make the right decisions, and encourage company growth. PT Pelabuhan Indonesia (Persero) Regional 2 Cirebon Branch, one of the Port Business Entities (BUP), conducts activity surveys. The research is studied about the satisfaction of customers at PT Pelabuhan Indonesia (Persero) Regional 2 Cirebon Branch. This research gathers information through documentation, interviews, direct observations, and a study library. The study results are Dimensions of Direct Evidence, such as appearance officers and comfort facilities. Dimensions Reliability includes an attitude of polite courtesy, justice in getting services, and transparent service standards. Responsiveness Dimensions include being a? responsiveness officer in handling requests and complaints from Customers. Dimension guarantees include speed, accuracy, and time service. Dimension Empathy is an officer's ability to notice customers' desires and needs.

Effectiveness of Risk Management through Risk Maturity Measurement: A Study at PT Pelabuhan Indonesia

This research aims to evaluate the effectiveness of risk management at Pelindo post-merger and assess its risk management maturity level. Additionally, the study intends to offer relevant recommendations for the company in developing its risk management strategy and implementation. The research adopts a qualitative descriptive approach with a case study strategy, where the researcher analyzes an organization as a unit of analysis in a natural setting without manipulation. Data collection techniques include interviews with representatives from the Group Risk Management, Governance, and Compliance as the corporate-level risk managers. Document analysis includes textbooks, academic and professional journals, theses, articles, and company department reports. Data analysis follows the Miles and Huberman model. The research indicates that the maturity level of risk management at Pelindo post-merger has reached the good practice phase with a score of 2.94. This reflects a consistent application of risk management in accordance with industry standards, although its effectiveness varies. The organizational structure, framework, processes, and risk culture have begun to be implemented. Recommendations for improvement include strengthening the risk culture, enhancing the effectiveness of risk management functions, and aligning risk strategies with the ERM transformation plan for better effectiveness and compliance.

Implementasi Data Mining Klasifikasi Fuel Surcharge Menggunakan Algoritma Naive Bayes Studi Kasus PT Pelabuhan Indonesia (Persero) Regional 2 Tanjung Priok

In the application of fuel surcharge in PT Pelabuhan Indonesia (Persero) Regional 2 Tanjung Priok, it is necessary to display data that can help become the basis for the imposition of fuel surcharge from data on the movement of pilot vessels / tugboats which is the basis for the imposition of fuel surcharge in PT Pelabuhan Indonesia (Persero) Regional 2 Tanjung Priok, this research was conducted to help provide information to workers, Kesyahbandaran Otoritas Pelabuhan Utama and ship service users or shipping agents in more detail related to the imposition of fuel surcharge in the PT Pelabuhan Indonesia (Persero) Regional 2 Tanjung Priok environment, using data mining methods in fuel surcharge peneran as a consideration to make it easier to understand, easier to see and easier to operate. With this data mining method, it will help the company to become an important data and facilitate workers in the data collection section related to fuel surcharge in which there is a recap of the number of ship movements, the number of notes, the strength of groos tons (GT), house power (HP) of the ship and payment status. The use of data mining methods is expected to be a solution for workers in data collection and become a history of fuel surcharge collection within PT Pelabuhan Indonesia (Persero) Regional 2 Tanjung Priok.

ANALISIS LINGKUNGAN KERJA DAN DISIPLIN KERJA TERHADAP KINERJA PEGAWAI PADA PT PELABUHAN INDONESIA (PERSERO) SUB REGIONAL BALI NUSA TENGGARA

This research was conducted to analyze how work environment and work discipline affect employee performance at PT Pelabuhan Indonesia (Persero) Sub Regional Bali Nusa Tenggara, where employee performance needs improvement. Factors affecting employee performance identified in this research are work environment and work discipline. This research utilized a descriptive quantitative study and the sample for this research consisted of 54 respondents using saturated sampling technique. Multiple linier regressions is used as the data analysis and hypothesis testing utilizing t-statistical and f-statistic to determine the effect of each independent variable on the dependent variable. The research found that work environment and work discipline, each has a positive and significant impact on employee performance and both work environment and work discipline simultaneously have a significant impact on employee performance. The result of the coefficient determination shows the effect work environment and work discipline on employee performance at PT Pelabuhan Indonesia (Persero) Sub Regional Bali Nusa Tenggara is 40%, while the remaining (100% - 40% = 60%) is influenced by other variables outside this study

Effectiveness of Risk Management through Risk Maturity Measurement: A Study at PT Pelabuhan Indonesia

Research aims: This study aims to evaluate the effectiveness of risk management at Pelindo post-merger and measure its risk management maturity level. Moreover, the study intends to offer relevant recommendations for the company in developing risk management strategies and implementation Design/Methodology/Approach: This study adopts a qualitative descriptive approach with a case study strategy, wherein the researcher analyzes an organization as the unit of analysis in a non-contrived setting, reflecting a natural environment without manipulation. Data collection techniques include interviews and document analysis, while data analysis follows the Miles and Huberman model with four main components: data collection, data reduction, data presentation, and conclusion drawing. Research findings: The study's findings indicate that the risk management maturity level at Pelindo post-merger is at the good practice phase, scoring 2.94 from the dimension and performance aspects assessment. Recommendations for improvement include enhancing risk culture, improving the effectiveness of risk management functions, and aligning risk strategy with the ERM transformation plan to increase the effectiveness and compliance of risk management. Theoretical Contribution/Originality: This research makes a theoretical contribution by assessing the level of risk management maturity in the context of mergers among state-owned enterprises (SOEs) in Indonesia's maritime industry. It uses measurement methods tailored to regulations from the Ministry of SOEs, providing a reference for other companies seeking to develop effective risk management strategies. Practitioners/Policy Implications: This research suggests that organizations should strengthen risk culture responsibilities in job descriptions at all levels, as well as adopt technology and automation for real-time risk monitoring to enhance risk management effectiveness and ensure alignment with corporate strategy. Research Limitations/Implications: The limitations of this study primarily stem from restricted access to internal and sensitive data, which constrains the depth of analysis and hampers comparison with industry best practices.

The Impact of Budget, CSR, and Transparent Communication on Community Support: The Mediating Role of Satisfaction at PT. Penajam Banua Taka Harbor

Purpose: This research aims to explore and analyze PT's implementation of budgeting, CSR programs, and communication transparency. Pelabuhan Penajam Banua Taka towards community support through community satisfaction in executing social and environmental responsibility programs.Design/Methodology/Approach: The study was conducted among the beneficiaries of CSR programs implemented by PT—Pelabuhan Penajam Banua Taka, with data collected through questionnaire distribution. The research population consisted of 700 beneficiaries during 2020, 2021, and 2022, with 254 respondents selected as samples using the Stratified Random Sampling technique. Data analysis employed quantitative descriptive analysis and the Structural Equation Modeling (SEM) method with Partial Least Squares (PLS) as the analytical tool. The SEM PLS method was utilized to test and model the complex relationships among variables in the study.Findings:The results indicate that budget implementation significantly contributes to community satisfaction, while CSR and communication transparency directly influence community satisfaction. Although the relationship between CSR and community support is not significant, community satisfaction plays a strong mediating role in connecting these factors. The implication is that companies need to continuously strengthen budget implementation, enhance CSR programs, and ensure communication transparency to build more solid community support.

The Influence Of The Human Organization Technology Fit Model On The Utilization Of Marine Operation System At Pt Pelabuhan Indonesia (Persero) Regional II

The Marine Operating System (MOS) is an application that facilitates the planning, recording, and reporting of internal ship service information. The implementation of MOS at Tanjung Priok Port has shortened service times, reduced operational costs, and increased logistics productivity. However, the implementation of MOS faces various technical and non-technical challenges, including a lack of capacity in selecting or developing suitable information systems. PT Pelabuhan Indonesia (Persero) has made significant investments in the implementation of information systems but still faces challenges in system adoption. This study aims to investigate the use of the Human Organization Technology FIT (HOT FIT) analysis on the level of MOS utilization at PT Pelabuhan Indonesia (Persero) Regional II. The research objectives include testing and analyzing the quality of systems, information, and services regarding user satisfaction with MOS and its influence on net benefits. This research is expected to contribute theoretically to the development of business administration management science and serve as a reference for further research in the same field.

Analysis of delays in the container loading and unloading process at the stevedoring stage at PT Pelabuhan Indonesia (Persero) Regional 2 Pangkal Balam

This research aims to identify and overcome factors that hinder loading and unloading activities at PT Pelabuhan Indonesia (Persero) Regional 2 Pangkal Balam. This research uses a qualitative approach with primary data sources obtained through interviews, direct observation, and secondary data from related documents at the port office. Some problems faced in the loading and unloading process at Pangkal Balam Port include equipment damage, truck queues, weather conditions and sea tides. These factors have a negative impact on the efficiency and effectiveness of the stevedoring process, resulting in delays in the delivery of goods and losses for exporters and importers. Efforts to reduce these obstacles include improved equipment maintenance, better organization of truck queues, and adaptation to weather and tidal conditions. This research also emphasizes the importance of continuously evaluating existing operational procedures to increase the productivity and satisfaction of port service users. The results of this research can be a reference for PT Pelabuhan Indonesia (Persero) Regional 2 Pangkal Balam in improving port services so that goods can be delivered on time and service users are not disadvantaged. Thus, ports can function optimally as efficient and effective port activity centres.

THE INFLUENCE OF THE CASHLESS PAYMENT SYSTEM AND TERMINAL FACILITIES ON SERVICE USER SATISFACTION AT THE PELINDO TANJUNG BALAI KARIMUN PASSENGER TERMINAL

Karimun is a boarding and alighting service for domestic and international passengers. To support passenger services, PT Pelabuhan Indonesia (Persero) continues to strive to improve its passenger terminal, both in terms of facilities and services. The Karimun Regent Regional Government remains committed to improving the regional economy, especially related to the tourism sector and maritime industry. Tanjung Balai Karimun Passenger Terminal offers excellent opportunities and prospects as it is strategically important for the positive impact of IMS-GT (Indonesia, Malaysia and Singapore-Growth Triangle). In the digital age like now, money is an important part of the human economy. Money can be used for transactions that are acceptable to humans. Service quality has a very good and significant influence on passenger terminal facilities. Ha is accepted and the results of the t test calculation which is the hypothesis that service quality has a very important influence on passenger terminal facilities produces a value of t = 2.445 at a significance level of 0.008. And T count (2.445) > T table (2.01), the significance value is 0.008, which is 0.05 smaller. The value of port services is also reflected in the embarkation and disembarkation options for sea passengers at the Tanjung Balay Karimun Indonesia Domestic Port Terminal.

Influence of the Talented Generation Internship Program (Magenta) on Human Resource Management Readiness At the Port of Indonesia (Persero) I Medan

PT Pelabuhan Indonesia (Persero) or Pelindo is a state-owned company which operates in the port services sector which provides opportunities for vocational/equivalent students, college students and fresh graduates to carry out internships in their environment. During the selection process, it was discovered that several of the interns accepted were interns who already had organizational experience. In carrying out an internship, interns not only help carry out supervisor/mentor duties, but interns are also helped to explore and improve their existing competencies so that they are better prepared to face the real world of work. This research aims to determine the influence of organizational experience and internship experience on work readiness of interns. This research uses quantitative research methods in the form of correlational research and explanatory research models, as well as collecting data through distributing questionnaires to interns at PT Pelabuhan Indonesia (Persero) I Medan. In processing the data, researchers used partial test methods and simultaneous tests for the variables organizational experience, internship experience, and work readiness with the help of SPSS version 26. The results of the study showed that organizational experience had a positive and significant effect on work readiness, internship experience had a positive and significant effect on work readiness, organizational experience and internship experience simultaneously influence work readiness

The Effective Communication through Climate Change Campaign in Sustainable Port Development

Port development has an impact on climate change. A sustainable port as a solution to the problem focuses on three pillars: economic, social and environmental. This article explores and analyses the challenges to the development of sustainable development of PT Pelabuhan Indonesia (Pelindo), using PT Terminal Petikemas Surabaya (TPS) as a case study. Our aim in this study is to highlight the importance of two pillars, namely environmental and social in the concept of sustainability. This study analyses the environmental climate change campaign conducted by TPS. The researcher used a qualitative descriptive approach to conduct the case study. Data were collected through interviews and observations as primary data, while internal company data, documentary films, internet media coverage, and literature studies became secondary data. The research revealed the company's communication process by collecting information regarding the number of impressions received from news coverage and social media reports. Since TPS has not determined a standardised score, the communication process needs a more comprehensive evaluation. TPS should focus on this area further to determine the effectiveness of its current communication strategy.

IMPLEMENTASI PROGRAM CSR PT PELINDO REGIONAL III SUB REGIONAL JAWA

Corporate Social Responsibility (CSR) is a commitment given by companies or the business world to contribute to sustainable economic development, this focuses on economic, social and environmental. Therefore, one way to reduce the poverty rate is by requiring every company to carry out social responsibility, especially for people who live close to the company's environment. PT Pelabuhan Indonesia Regional III Sub Regional Java is one of the companies that carries out social responsibility as stated in Law no. 40 Article 74 concerning Limited Liability Companies. This article aims to find out how the Corporate Social Responsibility (CSR) program of PT Pelabuhan Indonesia (Persero) Regional III Sub Regional Java is implemented in the context of community empowerment which will be reviewed through George C. Edward III's four implementation models, namely: Communication, Resources (Resources), Dispositions (Dispositions), and Bureaucratic Structure (Bureaucratic Structure). The research method used is descriptive qualitative, with data collection techniques using observation, interviews and documentation. The results of this research are the implementation of the Corporate Social Responsibility (CSR) program with indicators of Communication, Disposition and Bureaucratic Structure which has been running well. Meanwhile, the Resource indicator has gone quite well.

Leader-Member Exchange, Perceived Organisational Support And Job Satisfaction: Mediating Role Of Employee Engagement

This study examined the influence of leader-member exchange and perceived organisational support on job satisfaction, with employee engagement as a mediator, either directly or indirectly. This study employs a quantitative associative methodology. This study's participants were all PT Pelabuhan Indonesia (Persero) TPK Perawang employees. This study's sample consisted of a total of 67 employees who were selected using the saturated sampling procedure. Interviews and questionnaires were used for data collection in this study. This investigation employed SEM-PLS for data analysis. This investigation processes data using the Partial Least Square software tool. This study demonstrates that Leader-Member Exchange, Perceived Organisational Support, and Employee Engagement significantly affect Job Satisfaction. Leader-member exchange and Perceived Organisational Support significantly affect Employee Engagement. Leader-member exchange has a significant impact on Job Satisfaction through Employee Engagement, and Perceived Organisational Support has a significant impact on Employee Engagement.

AKHLAK Core Values Effects in the Levers of Control Framework on the Accounting Fraud Tendency

This research investigates the relationship between AKHLAK core values in the framework of levers of control and accounting fraud within PT Pelabuhan Indonesia (Persero) or Pelindo. The research design was conducted using primary data in the form of a 5-point Likert scale questionnaire, with purposive sampling technique. The data collected came from 69 respondents from a total of 80 samples. Data quality and classical assumption tests were conducted before the data were further analyzed using multiple linear regression analysis. The results showed that AKHLAK core values have a negative and significant effect on the tendency of accounting fraud. In addition, the levers of control framework proved to be able to moderate the negative effect of AKHLAK core values on the tendency of accounting fraud.

Pengaruh Karakteristik Individu dan Lingkungan Kerja Terhadap Kinerja Karyawan: Studi Kasus pada PT Pelabuhan Indonesia Regional 2 Panjang

This research aims to examine the influence of individual characteristics and the work environment on employee performance at PT Pelabuhan Indonesia Regional 2 Panjang. Using quantitative methods, this research collected data from 154 employees, representing 25% of the total population. Primary data obtained through direct surveys uses instruments that have been tested for validity and reliability. Data analysis was carried out using multiple linear regression techniques using SPSS software. The research results show that there is a significant simultaneous influence between individual characteristics and the work environment on employee performance. These findings provide new insight into the factors that influence performance in work environments such as PT Pelabuhan Indonesia Regional 2 Panjang.

Evaluating Financial Health and Sustainability of Post-Merger Port Operations in Indonesia: Liquidity and Profitability Insights

This study aims to analyze the financial health of PT Pelabuhan Indonesia (PT Pelindo) after the merger with a liquidity and profitability assessment approach for the sake of the company's survival in global economic turmoil and increased digital services for consumers who use transportation services. The method used is secondary data in the form of audited financial statements (2021-2023). This research uses a descriptive quantitative approach by analyzing the company's liquidity, profitability, and efficiency. The analysis technique uses liquidity financial ratio analysis, including current, quick, and cash ratios. In contrast, profitability ratios include gross profit margin (GPM), net profit margin (NPM), return on assets (ROA), and return on equity (ROE) to describe the company's financial health condition. The results and discussion of the study indicate that the Indonesian port company (PT Pelindo), after the merger from 2021 to 2023 suggests that it needs to implement a liquidity strategy through financial restructuring with a focus on managing current assets and current liabilities, increasing cash efficiency, accelerating collections, and reviewing capital structure to ensure liquidity remains adequate and reduce liquidity risk, especially with the downward trend in cash ratio which can threaten the company's stability in the future. Improving the profitability of Indonesian port companies should focus on operational cost efficiency, including digitalization, process and preventive maintenance, and collaborating with strategic partners to increase revenue, diversify port services, and optimize asset usage to maintain long-term financial stability and minimize negative impacts and external fluctuations.

THE ANALYSIS OF THE IMPLEMENTATION OF GOOD CORPORATE GOVERNANCE IN IMPROVING COMPANY PERFORMANCE AT SUB-HOLDING PT. PELINDO MULTI TERMINAL

Good business governance (GCG) is essential for the sustainability and development of a company in the future. The principles of implementing GCG, which include transparency, accountability, responsibility, independence, and fairness, are fundamental in managing business, especially in state-owned companies as regulated in the Minister of State for State-Owned Enterprises Regulation Number: PER – 01 / MBU/2011 concerning the Implementation of Governance Good Company (Good Corporate governance).PT. Pelindo Multi Terminal is a sub-holding company of PT Pelabuhan Indonesia (Persero), which manages port business entities in multipurpose terminal operations in Indonesia. The implementation of good corporate governance in the company has not been optimal due to a lack of socialization to communicate, educate, and convey information about GCG to employees by position holders.This research uses qualitative research methods with informants from relevant positions, company employees and service users. The research results show a lack of socialization from office holders so that new employees do not understand GCG, the principles of accountability, starting from the delivery of information and financial reports, have not been carried out promptly, and the principles of responsibility in service sessions have not been maximized, indicated by, among other things, limited internet access and providing comfort and satisfaction to customers.

Analisis penerapan model four levers of control dalam meningkatkan kinerja karyawan divisi keuangan PT Pelabuhan Indonesia (Persero) Regional 4 Bitung

Four Levers of Control is a concept that focuses on achieving strategies in the management control system using four frameworks consisting of belief systems, boundary systems, diagnostic control systems, and interactive control systems. In facing the changes that occurred at PT Pelabuhan Indonesia (Persero) Regional 4 Bitung after the merger, an adequate control system is needed to control the performance of employees. This study aims to determine how the application of the four levers of control in improving the performance of employees of the finance division of PT Pelabuhan Indonesia (Persero) Regional 4 Bitung. The research method used in this research is a qualitative method with a descriptive approach and the data obtained comes from interviews and documentation. The results showed that the application of the four levers of control has been running quite well because it has fulfilled the four frameworks.

Evaluation of Environment Physical Quality of Workplace and The CVS Incidents on Staff of PT PELINDO III (Persero)

Background: Computer Vision Syndrome (CVS) is an incident commonly reported and experienced by workers using computers. The Information and Communication Technology staff of PT Pelabuhan Indonesia III are one of those having a high risk of CVS incidents. Objectives: The study aimed to evaluate the workplace's physical environment and the Computer Vision Syndrome (CVS) incidents on staff at the head office of PT Pelabuhan Indonesia III (Persero) under the applicable regulations. Methods: This study employed primary data with the qualitative observational method with a cross-sectional study design. The study utilized two respondent groups, i.e., exposed, comprising 30 ICT staff, and control, comprising 30 HSSE and Port Equipment Engineering staff. The dependent variable of the study was the number of CVS incidents experienced by staff. The independent variable of the study was the workplace physical quality (lighting intensity, temperature, and humidity). Results: The study result demonstrated that the lighting intensity and room temperature of the exposed group did not follow the standard, exposing staff to CVS. In the control group, lighting intensity did not follow the standard, and staff had CVS, the humidity did not follow the standard, and staff did not have CVS, and room temperature followed the standard, and staff did not have CVS. Conclusions: The study concluded non-conformity in the physical environment variable of the workplace under the applicable regulations and is based on predecessor literature studies.

Pengaruh Pengalaman Organisasi dan Pengalaman Magang terhadap Kesiapan Kerja Peserta Magang PT Pelabuhan Indonesia (Persero)

PT Pelabuhan Indonesia (Persero) or Pelindo is a state-owned company which operates in the port services sector which provides opportunities for vocational/equivalent students, college students and fresh graduates to carry out internships in their environment. During the selection process, it was discovered that several of the interns accepted were interns who already had organizational experience. In carrying out an internship, interns not only help carry out supervisor/mentor duties, but interns are also helped to explore and improve their existing competencies so that they are better prepared to face the real world of work. This research aims to determine the influence of organizational experience and internship experience on work readiness of interns. This research uses quantitative research methods in the form of correlational research and explanatory research models, as well as collecting data through distributing questionnaires to interns at the Head Office, Regional 2 and Tanjung Priok Branch of PT Pelabuhan Indonesia (Persero). In processing the data, researchers used partial test methods and simultaneous tests for the variables organizational experience, internship experience, and work readiness with the help of SPSS version 26. The results of the study showed that organizational experience had a positive and significant effect on work readiness, internship experience had a positive and significant effect on work readiness, organizational experience and internship experience simultaneously influence work readiness.